UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy - Des Moines, IA

About UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy

Located in Des Moines, Iowa, is UnityPoint Health’s Iowa Methodist Medical Center. It’s not too far from Rotary Riverwalk Park. This is a medical campus that offers everything from emergency room services to inpatient treatment and outpatient care for routine health checks that require more extensive care than you’d receive at a primary care clinic. There’s an onsite pharmacy to make it easy to fill prescriptions.

This Health Center can support you with a range of healthcare for behavioral health conditions or crises. There’s also dedicated substance abuse and prevention support available.

Behavioral Health Treatment Room

Their behavioral health treatment room is equipped to work you through a mental health crisis or a co-occuring substance use disorder. Trained and experienced medical and mental health professionals can treat your symptoms and help you stabilize.

Depending on your circumstances, medication support may be required to help alleviate the symptoms you’re facing.

Referrals for More Robust Care

Since this is a major medical facility serving the greater Des Moines region, you’ll find comprehensive clinical care. One way they do that is through referrals to more robust services within UnityPoint Health. This can include referrals to inpatient treatment or medication management.

You’ll first undergo a thorough assessment to determine what behavioral health conditions you’re facing. From there, you’ll work with dedicated mental health professionals and addiction recovery specialists to create a plan of action with targeted recovery goals for you to meet.

Latest Reviews

amira ً

1 week ago on Google

Truly horrible. The wait is so long, everyone working there is incompetent, and the bill is too high for the lack of care they do. Also, Michael absolutely sucks as a PCT!

Joe Harmon

3 weeks ago on Google

Horrible horrible wait in the ER every time. For as much as they charge they should after years hire more people and build more rooms. Theres no excuse for leaving people screaming and miserable in their waiting room for hours. They absolutely do not care about patients. If they did they would figure out a way to be more efficient and kinder. Some guy was in a wheelchair begging for help because he was falling and the front desk lady told him to stay in his chair. Everyone who works at the ER should be fired. Because they clearly can't handle things. Do better. There's no excuse for you not having a better system. So many patients are crying and talking about how terrible you are and how much pain they are in. This one guy has been sitting in the waiting room for 12 hours with a broken foot confirmed by the xray then dumped him back in the waiting room for more hours. You should be ashamed of yourselves. "You matter to the world" while you discard people for hours and never try to do any better. Years of this is ridiculous, cruel, and heartless and your staff is cold when asked about the time. Yeah, they are probably tired or people this upset at the worst possible customer service . It happens so often they are all callous to the suffering of others. You seriously need to do way better. I'm seeing why you're on that TikTok about worst hospitals. Seriously fix this!!!!!

Response from the owner1 week ago

Your feedback matters to us, and we’re here to listen. Please call our patient advocate at 515-241-5000.

Tracey Larrison

3 weeks ago on Google

I believe, based on my family’s experience, this is a dangerous place. My dad died here June of 2022 after having surgery by an incompetent surgeon. He went in for an infection of his foot, but had an incidental finding that caused them to do non emergent abdominal surgery (with the foot infection still present). The hospital likely knew the surgeon was incompetent, as there had been a number of lawsuits prior to my dad’s surgery. He needed ICU care after surgery but he was just rolled back into his bed in very poor shape, and never could even sit up afterwards without his blood pressure bottoming out. They continued to refuse ICU care to give him a pressor agent to keep his blood pressure up (despite our persistent urgent requests). He never recovered from the surgery. There was a traveling, incompetent nurse, that insisted on giving him a beta blocker in spite of his low blood pressure and me begging her not to. He was left on lisinopril in spite of his kidneys starting to shut down/ brown urine and low blood pressure. We asked if one of us could stay to help watch him that night because they seemed understaffed and not attentive to his emergency bell going off from his tanking blood pressure, but the very insensitive charge nurse bawled us out for even asking and sent us home. He was alone and unable to communicate. The nursing station was empty of nurses when we left. He coded shortly after we left. They then finally put him in ICU but it was too late. Then, his death certificate, which was signed by the ICU doctor that refused to move him to ICU, never mentioned his surgery at all. He died on post op day 2 from complications from surgery. The doctor put cardiac arrest…yeah, but failed to put down what caused the cardiac arrest…whoops. This is not the same hospital it was years ago. They are no longer accredited by the Joint Commission. This caused so much trauma to my family that I can’t even drive by this place. Our poor sweet dad, innocent and trusting. (I’ve now learned you can research outcomes online for certain procedures/conditions at specific hospitals).

Response from the owner1 week ago

Your experience matters to us. Please call our patient advocate at 515-241-5000.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.1 / 10

Gallery

Iowa Methodist Medical Center - Outpatient IA 50309

The facilities at Iowa Methodist Medical Center - Outpatient in Des Moines, IA 1

The facilities at Iowa Methodist Medical Center - Outpatient in Des Moines, IA 2

Accepted Insurance

UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Wellmark

HealthPartners

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive Outpatient

Intensive outpatient programs (IOP) offer high-level care for clients in early recovery or who are at an increased risk of relapse. Clients may also enroll in an IOP immediately following detox, enabling them to continue to work and to live at home. Clients attend multiple outpatient treatment sessions for a minimum of nine hours per week. Many intensive outpatient rehabs provide a variety of services, including psychotherapy, recovery education, and medication assisted treatment (MAT).

Aftercare Support

Rehab aftercare programs support clients' reintegration into their home, workplace, and community following inpatient and residential treatment. They also promote long-term recovery for clients who may no longer be receiving outpatient treatment. Rehab aftercare services encompass a wide range of modalities and often include various medical, mental health, and social service programs. Case managers and care teams develop clients' customized service plans based on the client's evolving needs and recovery goals.

12-Step

Many rehabs base their treatment models on 12 step programs, which are often considered a gold standard in addiction recovery. 12 step recovery prioritizes participants' spiritual development as a means to heal the emotional and psychological wounds that have contributed to the addiction. Participants engage in regular, peer-led group meetings, which are free, anonymous, and accessible 24 hours per day, 365 days a year in most communities. Though these programs are spiritually-grounded, religious affiliation isn't required.

Sober Living Homes

The goal of a sober living home in Iowa is to provide individuals in recovery a bridge between rehab treatment and returning home. Each home has a set of rules that residents must abide by if they want to remain in the home. The top rule is sobriety. There is a zero-tolerance policy for drug and alcohol use. Other typical halfway house rules include attendance at 12-step meetings and helping with responsibilities around the house.

Medically Assisted Detox

If you've become physically dependent on drugs or alcohol, quitting suddenly can cause very dangerous side effects. During a medically assisted detox, licensed medical professionals will monitor your vitals around the clock and provide medications if necessary to ensure you're as safe and comfortable as possible throughout this process.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

Private Setting

Staff

Casey Greene

Market President

Dustin Arnold, DO

Chief Medical Officer & Associate Medical Director

Lucas Hicks

VP of Finance

Camen Kleinsmith

Chief Nursing Officer

Mark Willis

VP of Operations

Contact Information

(515) 241-5936

Website

1200 Pleasant Street
Des Moines, IA 50309

Get Help Now - 515-349-1544

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Reviews of UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy

3.2/5 (285 reviews)

131

111

Google Reviews

3.2 (285 reviews)

1 week ago

3 weeks ago

Response from the owner

Mikayla

1 month ago

I was there with my boyfriend and I did not like the flex unit but we got the sweetest nurse Carina in the Powell unit on level 4 she was super sweet and very respectful and was very good at her job. She needs a raise.

Thank you for sharing your feedback!

Nykeria Mcdougle

Wait time was manageable. Everyone was so pleasant and caring and facility was very clean.

Scott Jeneary

The doctors are all at the top of their field and I’ve had magnificent care from seeing Keegan in the ER when I first arrived to Dr McIntyre. Later I saw Dr Reyes & Dr Rice who performed my ERCP & Dr Mira & surgical teams who will do the lengthy and complicated procedures needed for Friday’s surgeries. They have all communicated very effectively, have comforting bedside manners which have a helped keep me feeling confident in their abilities to successfully complete these complex & lengthy procedures. The nurses here have all been terrific after a bumpy start in the ER. Once we smoothed that over, I’ve never had any nurses come close to the quality, compassion and care each and their techs have shown. 10/10 for all medical professionals at Iowa Methodist Medical Centre. Congrats!

Your kind words mean the world to us!

Mike Nicholson

I just had a triple bypass. The surgical team was excellent. All of this nursing staff, and all of the other staff members, we're excellent to deal with. I wasn't a lot of pain post surgery. They helped me manage that very well. I was sent home with a good game plan. The only reason I'm not giving them 5 stars. It's because their food menu selections, and the first 2 nights, I was in the most uncomfortable bed.

Thank you for sharing your feedback.

Susie Smith

2 months ago

From the emergency department to the emergency stent that was put in for my blockage and the stay in the hospital. I was having a difficult medical issue but Every single medical person I encountered was amazing. Thank you all for everything you've done for me while I was in your care. Every single one of you are amazing.

Thanks for the kind words!

Jeff Brown

I was in for surgery and spent 3 days in the hospital. 1st time I have ever had to stay overnight let alone 3 days in the hospital. The staff and the nurse team I had was great! I was treated very nice, and I felt like they really cared about me. Everything went just fine from checking in, pre-op, the surgery, and getting to a room. Room was nice and big, was clean and again, I feel I was well taken care of.

Thanks for sharing your experience with us. We’re glad to know you felt so cared for!

Ron McConlogue

3 months ago

I was brought in by ambulance for a seizure. The nurse told the paramedics straight to waiting room. It took one hour to see a Medical Assistant. I was put back in the Waiting Room. Took another hour for a CT. Back out to the waiting room. I didn’t hear anything in 3 more hours. Now 5 hours. I ended up signing out AMA. Stick a iV and leave you in the waiting room. The emergency room desk and CNA are rude. DONT bother coming to this ER! .

Justyn Wiese

In 2024 I was extremely sick. I was in the worst pain of my life. You know what I got? Angry nurses who kept telling me I was lying about not smoking weed. They refused to treat me for anything because I had come in multiple times for the same symptoms. Maybe if you treated my symptoms I wouldn’t have been coming back. The staff is extremely rude. Worst out of any hospital I’ve ever been to, and I’ve been to many. I now have chronic stomach problems that I did not have before and I partly attribute that to how I was treated by this hospital. Every day without fail I have incredible pain in my stomach. If it was treated sooner, maybe it wouldn’t be permanent now. But because some nurses and doctors wanted to accuse me of lying about not smoking weed I was told to go home and suffer. I have attempted to take my life because of the pain I’ve been in. If you care about being treated properly, do not come to this hospital.

Jackie Lenz

I had two awful experiences getting misdiagnosed in the emergency room, and having all my symptoms ignored and being condescended to when I had dangerous, vital signs symptoms. This hospital is dangerous for women.

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UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy