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UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy

1200 Pleasant Street Des Moines, IA 50309
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Iowa Methodist Medical Center - Outpatient IA 50309

About UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy

Located in Des Moines, Iowa, is UnityPoint Health’s Iowa Methodist Medical Center. It’s not too far from Rotary Riverwalk Park. This is a medical campus that offers everything from emergency room services to inpatient treatment and outpatient care for routine health checks that require more extensive care than you’d receive at a primary care clinic. There’s an onsite pharmacy to make it easy to fill prescriptions.

This Health Center can support you with a range of healthcare for behavioral health conditions or crises. There’s also dedicated substance abuse and prevention support available.

Behavioral Health Treatment Room

Their behavioral health treatment room is equipped to work you through a mental health crisis or a co-occuring substance use disorder. Trained and experienced medical and mental health professionals can treat your symptoms and help you stabilize.

Depending on your circumstances, medication support may be required to help alleviate the symptoms you’re facing.

Referrals for More Robust Care

Since this is a major medical facility serving the greater Des Moines region, you’ll find comprehensive clinical care. One way they do that is through referrals to more robust services within UnityPoint Health. This can include referrals to inpatient treatment or medication management.

You’ll first undergo a thorough assessment to determine what behavioral health conditions you’re facing. From there, you’ll work with dedicated mental health professionals and addiction recovery specialists to create a plan of action with targeted recovery goals for you to meet.

Latest Reviews

Sierra Waddell
2 months ago on Google
1
I went to the ER for a Strep A infection, after this person tased my face in 2022, where I had broken bones on my head. The medical center did not even provide CT Scan or X-rays, for a visible case of broken bones on my face, after this person assaulted my head with a stun gun. When I moved away for a job, partly due to provider gross negligence, the medical center then used my identity to underwrite and open policies with Nationwide Insurance, for cocaine trafficking. I would not recommend the ER for anyone who has been assaulted in the head with a weapon. The nurses do not know how to chart Covid-19 health history and the physicians spend more time on their Tinder dating profiles, then on providing medical care for patient head injuries. Not a good medical center for forensic pathology.
Natasha
2 months ago on Google
1
Fainted due to BP issues. Stayed there from 9am to 3:30p.m they gave me medicine that made me worse than I were before I came. Gave them my phone to charge and when I asked why was my pressure rising they ignored me. Remind you I asked for my phone and they kept hesitating on giving it to me. One of the nurses laughed because I told them ice never been to a hospital to get help and left worse than I came with the evilest smirk on her face. Refused to take my Iv out and when I finally goy my phone I was taking a picture of the monitor as proof my BP went higher after the meds.the nurse told me I couldn't do that. Also started to take my iv out and he was jaking it roughly so I took it out and left untreated dizzy in a town I'm in just for work... DONT GO HERE... I WAS honestly afraid
Response from the owner2 months ago
Your feedback matters to us, and we re here to listen. Please call our patient advocate at 515-241-5000.
Benjamin Cain
2 months ago on Google
1
Absolutely embarrassing. Waited 5 hours. Watched multiple people walk in and get taken care of immediately, and when no one else was in the waiting still waited over an hour. Left without being helped. I will never return. Pathetic.
Response from the owner1 month ago
Thanks for letting us know about your experience. Our goal is to always provide you with safe, high-quality care. We know it s tough to wait when you don't feel well. As a general matter, every patient is triaged to ensure critically ill patients are seen first. We work hard to see everyone as fast and safely as possible. If your health concern is urgent, but not an emergency, consider one of our walk-in clinics or using MyUnityPoint for virtual care. http://ms.spr.ly/6269qZjSL
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Location

Accepted Insurance

UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) offer high-level care for clients in early recovery or who are at an increased risk of relapse. Clients may also enroll in an IOP immediately following detox, enabling them to continue to work and to live at home. Clients attend multiple outpatient treatment sessions for a minimum of nine hours per week. Many intensive outpatient rehabs provide a variety of services, including psychotherapy, recovery education, and medication assisted treatment (MAT).
aftercare iconAftercare Support
Rehab aftercare programs support clients' reintegration into their home, workplace, and community following inpatient and residential treatment. They also promote long-term recovery for clients who may no longer be receiving outpatient treatment. Rehab aftercare services encompass a wide range of modalities and often include various medical, mental health, and social service programs. Case managers and care teams develop clients' customized service plans based on the client's evolving needs and recovery goals.
12-step icon12-Step
Many rehabs base their treatment models on 12 step programs, which are often considered a gold standard in addiction recovery. 12 step recovery prioritizes participants' spiritual development as a means to heal the emotional and psychological wounds that have contributed to the addiction. Participants engage in regular, peer-led group meetings, which are free, anonymous, and accessible 24 hours per day, 365 days a year in most communities. Though these programs are spiritually-grounded, religious affiliation isn't required.
sober-living iconSober Living Homes
The goal of a sober living home in Iowa is to provide individuals in recovery a bridge between rehab treatment and returning home. Each home has a set of rules that residents must abide by if they want to remain in the home. The top rule is sobriety. There is a zero-tolerance policy for drug and alcohol use. Other typical halfway house rules include attendance at 12-step meetings and helping with responsibilities around the house.
medically-assisted-detox iconMedically Assisted Detox
If you've become physically dependent on drugs or alcohol, quitting suddenly can cause very dangerous side effects. During a medically assisted detox, licensed medical professionals will monitor your vitals around the clock and provide medications if necessary to ensure you're as safe and comfortable as possible throughout this process.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • private iconPrivate Setting

Staff

Casey Greene

Market President

Dustin Arnold, DO

Chief Medical Officer & Associate Medical Director

Lucas Hicks

VP of Finance

Camen Kleinsmith

Chief Nursing Officer

Mark Willis

VP of Operations

Contact Information

Phone icon (515) 241-5936
Building icon

1200 Pleasant Street
Des Moines, IA 50309

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Peter Lee, PhD

Rehab in Cities Near Des Moines

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Reviews of UnityPoint Health – Iowa Methodist Medical Center Outpatient Pharmacy

3.2/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (100 reviews)
Justyn Wiese
1 week ago
1

In 2024 I was extremely sick. I was in the worst pain of my life. You know what I got? Angry nurses who kept telling me I was lying about not smoking weed. They refused to treat me for anything because I had come in multiple times for the same symptoms. Maybe if you treated my symptoms I wouldn’t have been coming back. The staff is extremely rude. Worst out of any hospital I’ve ever been to, and I’ve been to many. I now have chronic stomach problems that I did not have before and I partly attribute that to how I was treated by this hospital. Every day without fail I have incredible pain in my stomach. If it was treated sooner, maybe it wouldn’t be permanent now. But because some nurses and doctors wanted to accuse me of lying about not smoking weed I was told to go home and suffer. I have attempted to take my life because of the pain I’ve been in. If you care about being treated properly, do not come to this hospital.

Response from the ownerInvalid relative date format:
Your feedback matters to us, and we’re here to listen. Please call our patient advocate at 515-241-5000.
Jackie Lenz
3 weeks ago
1

I had two awful experiences getting misdiagnosed in the emergency room, and having all my symptoms ignored and being condescended to when I had dangerous, vital signs symptoms. This hospital is dangerous for women.

Response from the ownerInvalid relative date format:
Your feedback matters to us, and we’re here to listen. Please call our patient advocate at 515-241-5000.
shelly rogoff
1 month ago
1

The Emergency room waiting area is horrible. They take patience in and out for testing, then bring them back out. There is 5 patience, in the waiting room. Not once has anything been cleaned after anyone. You see staff walking and talking to each other. When you have a heart patient that has high blood pressure and it is high, and we sit for 2 hours now!! There is a homeless man they got him a place to take a nap. You have got to be kidding. Four hours later we got a room, yes he is being admitted. The night went well, the nurses are great!!! Waiting all day for testing, only to have a cardiologist come in and tell us a line of lies. He knows what a heart pain feels like, dont tell him it could of been plyrasy, he has a x-ray downstairs lungs are clear. Then tell us to follow up with our cardiologist, due to a slight blockage!! Next time he has chest pains we will go see our own cardiologist. Very Angry!! This hospital used to be my number one place. Not anymore!!

Response from the ownerInvalid relative date format:
We care about your experience. Please call our patient advocate at 515-241-5000.<br>
Maxx Boonstra
1 month ago
1

Doctor was dismissive of my concerns and said he wasn’t my problem after waiting for 5 hours with stomach pains that took my breath

Response from the ownerInvalid relative date format:
We hear your frustration. The way you feel about your experience matters. Please connect with our patient experience team by calling 515-241-5000. <br>
Sierra Waddell
2 months ago
1

I went to the ER for a Strep A infection, after this person tased my face in 2022, where I had broken bones on my head. The medical center did not even provide CT Scan or X-rays, for a visible case of broken bones on my face, after this person assaulted my head with a stun gun. When I moved away for a job, partly due to provider gross negligence, the medical center then used my identity to underwrite and open policies with Nationwide Insurance, for cocaine trafficking. I would not recommend the ER for anyone who has been assaulted in the head with a weapon. The nurses do not know how to chart Covid-19 health history and the physicians spend more time on their Tinder dating profiles, then on providing medical care for patient head injuries. Not a good medical center for forensic pathology.

Natasha
2 months ago
1

Fainted due to BP issues. Stayed there from 9am to 3:30p.m they gave me medicine that made me worse than I were before I came. Gave them my phone to charge and when I asked why was my pressure rising they ignored me. Remind you I asked for my phone and they kept hesitating on giving it to me. One of the nurses laughed because I told them ice never been to a hospital to get help and left worse than I came with the evilest smirk on her face. Refused to take my Iv out and when I finally goy my phone I was taking a picture of the monitor as proof my BP went higher after the meds.the nurse told me I couldn't do that. Also started to take my iv out and he was jaking it roughly so I took it out and left untreated dizzy in a town I'm in just for work... DONT GO HERE... I WAS honestly afraid

Response from the ownerInvalid relative date format:
Your feedback matters to us, and we’re here to listen. Please call our patient advocate at 515-241-5000.
Benjamin Cain
2 months ago
1

Absolutely embarrassing. Waited 5 hours. Watched multiple people walk in and get taken care of immediately, and when no one else was in the waiting still waited over an hour. Left without being helped. I will never return. Pathetic.

Response from the ownerInvalid relative date format:
Thanks for letting us know about your experience. Our goal is to always provide you with safe, high-quality care. We know it’s tough to wait when you don't feel well. As a general matter, every patient is triaged to ensure critically ill patients are seen first. We work hard to see everyone as fast and safely as possible. If your health concern is urgent, but not an emergency, consider one of our walk-in clinics or using MyUnityPoint for virtual care. http://ms.spr.ly/6269qZjSL
Anna Bowers
3 months ago
1

My 92 year old mother in law is there right now recovering from emergency hip surgery and is getting minimal care at best. The doctor wanted to have her to go to recovery/rehab floor post surgery but do to overcrowding she went back to 5th floor north. She is not getting the care she needs, too many concerns to list here. Didn't want to give even one star. PAY YOUR NURSES MORE BECAUSE THEIR LACK OF MOTIVATION IS AFFECTING PATIENTS!!

Response from the ownerInvalid relative date format:
We care about your experience. Please call our patient advocate at 515-241-5000.
Courtney Nicole
3 months ago
1

Someone needs to audit this facility. We sat in the ER for hours and watched countless patients be discharged after sitting in a waiting room never being actually seen by a physician. Putting people on oxygen in the waiting room with minimal contact. Just a few examples. How is this legal to charge people for services they aren't receiving? I was discharged without seeing a doctor once. I only found out I was discharged by watching myunity point chart online. No one ever told me. Ridiculous. I complained on spleen pain and shortness of breath. I was given a xray which has nothing to do with seeing a spleen. No blood tests or anything.

Response from the owner3 months ago
Your feedback matters to us, and we re here to listen. Please call our patient advocate at 515-241-5000.
Patience Wieland
3 months ago
5

Excellent care team I was well taking care of I appreciate everyone.

Response from the owner3 months ago
Thank you for sharing your feedback!
K.Sohn
3 months ago
1

Just don't! If you are in need of emergency care, just look elsewhere! You will be left in the waiting room for hours. I sat for hours then left. Was billed $800+ for 15 minutes of care (triage) that was it! They shuffle you in and around, tell you they will do a chest x-ray, WHY I ASKED? NO, YOU Will NOT! THIS is a ploy to get more insurance $$$. Just don't bother, go elsewhere if you need emergency care! Seen many ppl in the emergency room who were in bad shape, and they just left them sitting in a chair, stopping by every hour to do vital, wow! You should be ashamed, Unitypoint. Please DONT give me your automatic, COPY PASTE reply, which you reply to ALL, Shame, shame!!! Just don't Reply, your repeating reply, which is the same crap, repeated to everyone who reviews the TRUTH about Unitypoint.

Response from the ownerInvalid relative date format:
Your feedback matters to us, and we’re here to listen. Please call our patient advocate at 515-241-5000.<br>
Deven Anderson
3 months ago
1

What kind of emergency room allows sick and dying patients to wait 8+ hours before getting any help?

Response from the ownerInvalid relative date format:
Your feedback matters to us, and we’re here to listen. Please call our patient advocate at 515-241-5000.<br>
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