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Concord Hospital – Laconia

80 Highland Street
Laconia, NH 03246
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About Concord Hospital – Laconia

Concord Hospital Laconia used to go by the name Lakes Region General Hospital. Located in Laconia, New Hampshire offers outpatient substance use disorder and behavioral healthcare for youth and adults.

At Concord Hospital Laconia they use evidence based models for addiction treatment. These include a mobile crisis response team as well as child and family programs and adult services.

Mobile Crisis Response When and Where You Need It

The mobile crisis response team is a service that is available 24/7 via phone or text. Their mental health professionals provide support and assistance when you’re suffering from a crisis including connecting you with appropriate treatment options and access to emergency care when needed.

Helping You Establish Your Sober Life

In addition to mental health and substance use disorder treatment, they help individuals find stable housing, transportation and food. They can provide referrals for outside resources including help with dental and vision care and primary healthcare services. In this way they aim to help you not only stop using drugs and alcohol but establish a healthy and positive new life in sobriety.

They accept most commercial insurance plans along with Medicaid and Medicare. There are sliding scale fee programs for individuals and families that meet certain income requirements.

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Fact checked and written by:
Cary Damerow, BA, LPN
Edited by:
Nikki Wisher, BA

Facility Overview

Bed icon 137
Number of Available Beds

Latest Reviews

April Banana
1 week ago on Google
5
Excellent service and experience
Chris Gai
3 weeks ago on Google
1
My mom was in the emergency room for days waiting for a bed. During this time my family who take turns staying in room with her have witnessed and overheard many things that I feel need to be mentioned. I went into the hallway to get some help for my mom who soiled her diaper and let them know she looked really uncomfortable. I was told Hazil was her aid and that "she is busy at the moment." I had faith that my mom would be tended to. I left to get lunch and pick up my kids from school. Two hours later I returned to find mom in tears in the same soiled diaper which I marked with a marker before I left to keep track. I took it upon my self to change my moms diaper which I wish I did from the start. Moms skin was dark red from the sting of urine and waste. I heard a woman yelling outside the room complaining about new people "taking her job" and how much she hates the company and that she "wants to leave." I asked the nurses who she was, hoping that she was not involved in my mom's care and was told she was the elusive aid Hazil and that "she's just having a bad day, try to be understanding." I said no, I am here for my mom and I want her removed from my moms care. I cannot lie the other nurses and doctors were pretty decent to us but they could have done more and stepped in to help her! I can say without a doubt no one in our immediate family will ever return to concord hospital because of the way our mom was treated.
Cookie Vandine
1 month ago on Google
1
Just terrible. If you have questions or want clarification, you get some nurses upset at you. None of the hospitalists are on the same page half the time. Some of the nurses are great, bit the ones that aren't make the whole experience bad. The food is so gross it's practically inedible. I asked for anti nausea medication so I wouldn't throw up from it, didn't get it until an hour and a half later, after I'd thrown up. The bed they gave me upstairs smells like old urine too, so that's super gross to have to sleep on. Issues with medications, they had me get my insulin from home, and they aren't refrigerating it. They also told me they'd order my specialty medication so I didn't have to keep using my home supply since I'm low and can't get to a pharmacy...bit they didn't, they're using mine. Also had to wait 5 and a half days to get a shower. Patient advocate told me it's being "worked on management at the hospital" Not one thing has changed. I wish I'd never come here. Stay far away if you can. Update: I had a bad reaction to a steroid nebulizer, it gave me bronchiospasms which is a severe reaction. I asked to not be on it, they still tried to give it to me several times.
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Rehab Score

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5.2 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Concord Hospital – Laconia works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff

Robert P. Steigmeyer

President & CEO

Scott Sloane

Senior VP & CFO

Mary Bakken

COO

Christopher Fore, MD

CQO

Matthew Gibb, MD

CCO

Veronica Rosa, EdD

CAO

Bruce Carrier

Chief Human Resources Officer

Allyson Hicks

VP, Finance

Contact Information

Building icon

80 Highland Street
Laconia, NH 03246

Explore Other Centers Near Laconia

Reviews of Concord Hospital – Laconia

2.73/5 (66 reviews)
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Reviews

5

The staff is incredible! They are always in a good mood, and they know what to do to encourage you, they are very responsible for everything they do, and they prioritize you!

Reviewed on 3/14/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6923076923077 (65 reviews)
April Banana
1 week ago
5

Excellent service and experience

Chris Gai
3 weeks ago
1

My mom was in the emergency room for days waiting for a bed. During this time my family who take turns staying in room with her have witnessed and overheard many things that I feel need to be mentioned. I went into the hallway to get some help for my mom who soiled her diaper and let them know she looked really uncomfortable. I was told Hazil was her aid and that "she is busy at the moment." I had faith that my mom would be tended to. I left to get lunch and pick up my kids from school. Two hours later I returned to find mom in tears in the same soiled diaper which I marked with a marker before I left to keep track. I took it upon my self to change my moms diaper which I wish I did from the start. Moms skin was dark red from the sting of urine and waste. I heard a woman yelling outside the room complaining about new people "taking her job" and how much she hates the company and that she "wants to leave." I asked the nurses who she was, hoping that she was not involved in my mom's care and was told she was the elusive aid Hazil and that "she's just having a bad day, try to be understanding." I said no, I am here for my mom and I want her removed from my moms care. I cannot lie the other nurses and doctors were pretty decent to us but they could have done more and stepped in to help her! I can say without a doubt no one in our immediate family will ever return to concord hospital because of the way our mom was treated.

Cookie Vandine
1 month ago
1

Just terrible. If you have questions or want clarification, you get some nurses upset at you. None of the hospitalists are on the same page half the time. Some of the nurses are great, bit the ones that aren't make the whole experience bad. The food is so gross it's practically inedible. I asked for anti nausea medication so I wouldn't throw up from it, didn't get it until an hour and a half later, after I'd thrown up. The bed they gave me upstairs smells like old urine too, so that's super gross to have to sleep on. Issues with medications, they had me get my insulin from home, and they aren't refrigerating it. They also told me they'd order my specialty medication so I didn't have to keep using my home supply since I'm low and can't get to a pharmacy...bit they didn't, they're using mine. Also had to wait 5 and a half days to get a shower. Patient advocate told me it's being "worked on management at the hospital" Not one thing has changed. I wish I'd never come here. Stay far away if you can. Update: I had a bad reaction to a steroid nebulizer, it gave me bronchiospasms which is a severe reaction. I asked to not be on it, they still tried to give it to me several times.

Frank Falcon
1 month ago
1

My mother and I came in for an MRI and the check lady was horrible. She was discussing drug addicts and talking about weed. Also discussing really inflammatory opinionsbof patients. She completely obliterated hipaa Very unprofessional in a Healthcare setting.

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