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Minneapolis VA Health Care System – Chippewa Valley CBOC

475 Chippewa Mall Drive, Suite 418
Chippewa Falls, WI 54729
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Minneapolis VA Health Care System - Chippewa Valley CBOC WI 54729

About Minneapolis VA Health Care System – Chippewa Valley CBOC

Minneapolis VA Health Care System – Chippewa Valley CBOC, also known as Chippewa Valley VA Clinic, is an outpatient facility in Chippewa Falls, Wisconsin. They offer primary care as well as mental and behavioral health services including addiction treatment. Support is available to military personnel and veterans and their families. This center accepts Medicare, Medicaid, TRICARE and private insurance.

Clients can rest assured that all VA health care facilities provide same-day help. In fact, you might even qualify for services without being enrolled in VA health care.

Inpatient and outpatient mental and behavioral services are available. If you’re struggling with issues like PTSD, depression, grief, anger or trauma, for example, the center offers counseling and other support. Individual, group and couples therapy are available, using styles like dialectical behavior therapy (DBT), moral reconation therapy (MRT) and SMART Recovery to support clients in getting to the root cause of their issues.

Medication and case management services are also available to those who may benefit, as well as peer support groups. For individuals unable to make regular in-person sessions or appointments, home visits can be arranged. Specialized support services are available for homeless veterans or those at risk of homelessness. Targeted addiction treatment is also available, including residential drug rehab programs.

Whole Health services are another great feature of this clinic. Designed to empower clients to take charge of their wellbeing, the care they offer goes beyond a pure focus on the client’s condition, but also focuses on their values, goals and overall health. Clients can expect self-care strategies and complementary therapies integrated with more traditional medical care. The whole health program includes virtual coaching and group programs and mind-body skills groups.

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Fact checked and written by:
Lauren Thompson
Edited by:
Kerry Nenn, BSW

Latest Reviews

Clay Barnes
2 weeks ago on Google
1
CARE: I asked to get some blood labs done Friday after Thanksgiving By Mayo Clinic as I do outsource care… honestly, I prefer it. I had a few labs I wanted to request to have added in if possible as I have an autoimmune deficiency. And have been battling this issue for what has turned in to be about at least 5 consecutive years. Mainly because all the proper medications WHERE NOT given, the proper bloodwork WASN’T done, and I WASN’T referred to the proper departments. Through this battle, I found out there were numerous other things I should be tested for to get the numbers for blood tests. I asked the lady at the front desk the protocol and she didn’t know so she got frustrated. So… DISRESPECTFUL STAFF: I asked to speak with the nurse Erin, and was told by the front desk lady/clerk, “she had six other people ahead of me on the phone to talk to, I would be number 7”. I asked, “why are you yelling at me”? Cause she had started getting loud… I said, “I can just wait in the lobby then, I don’t mind”. The office does not close until 4:30pm, it was only 3 PM, and I was the only person in the lobby. Can’t even make that up.. She goes in the back room, comes back and says my name, and “come here”.. I said, “excuse me”. She said, “this way I don’t have to yell at you”. When she was getting loud before.. I was directly in front of her, at the desk. At this point, I wasn’t being helped nor was I going to be. Out of frustration I turned and started to just walk out the door as I’m walking out the door the front desk lady proceeds to yell at me again. So I turned around and walked back and said to them, “The old staff was the way they where. They got removed. To the point, I didn’t even want to come here… now the new staff is here, and you’re starting to act like the old staff”. (I still have yet to talk to a nurse, and I still don’t have the rest of my labs done) Turned around and walked out… This type of actions from the Chippewa VA Health Care System is nothing new.. Everyone who reads this needs to understand one thing. HISTORY: The CHIPPEWA FALLS VA MEDICAL Office was a Privately owned SATELLITE Office. The Chippewa Falls VA healthcare system WAS a satellite Office and WAS privately owned.. THE OLD STAFF THAT WAS THERE A FEW YEARS BACK ACTED THE EXACT SAME WAY.. Now there’s NEW STAFF Is starting to follow in their footsteps. I can’t say if they’re privately owned or not or a satellite anymore.. you can ask that for yourself. But I can say this.The people in that office as of, Nov. 28th 2025, do not care… And they are starting to act the exact same way as the old staff… and are fully aware that if you say anything to them, they will just report you to the Minneapolis VA healthcare system which in-turn will threaten to take your healthcare benefits away. Sadly, It’s that simple… FINAL THOUGHTS: It’s honestly sad to say this.. But, it’s better to just pay for Healthcare at this point. Because they’re! So rude, and disrespectful.. The staff knows when the doors open.. and definitely know when the doors close.. They collect their checks and could care less about your needs.. No repercussions equals no respect… … and that my fellow Veterans is very disheartening to say the least. I’m proud I served, to give others the right.. to treat me and other Veterans like a burden.. Respectfully.
Echo Fivekilo
5 months ago on Google
1
I was told to come in at 3pm to see a nurse. I waited patiently until 3:55pm and 5 minutes before they closed i was rushed in, asked what was wrong and then told I had to go to Minneapolis. Now I can't be seen until December 8th. This was in October. Take the hour and a half drive to Minneapolis. Not worth your time. Doctors hate their jobs and it is obvious. Employee in blood draw with snap at you and read your file when her job is to take piss and blood and speak to veterans with respect.
Allen S Hodder
9 months ago on Google
5
I've been with the Chippewa Falls VA Clinic since 2010, and I have nothing but good things to say about the service that I've received.
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Rehab Score

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6.6 / 10

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • lake iconLakeside

Staff & Accreditations

Staff

Patrick J. Kelly, FACHE

Director

Michael T. Armstrong, MD

Chief of Staff

Teresa Tungseth, DNP, RN, NEA-BC

Associate Director for Patient Care Services & Nurse Executive

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 4739

Contact Information

Building icon

475 Chippewa Mall Drive
Suite 418
Chippewa Falls, WI 54729

Explore Other Centers Near Chippewa Falls

Reviews of Minneapolis VA Health Care System – Chippewa Valley CBOC

3.07/5 (28 reviews)
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Reviews

1

They should respect ex-military men more, my dad went there, and they made him wait 2 and a half hours just for a medical check!

Reviewed on 2/22/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1481481481481 (27 reviews)
Clay Barnes
2 weeks ago
1

CARE: I asked to get some blood labs done Friday after Thanksgiving By Mayo Clinic as I do outsource care… honestly, I prefer it. I had a few labs I wanted to request to have added in if possible as I have an autoimmune deficiency. And have been battling this issue for what has turned in to be about at least 5 consecutive years. Mainly because all the proper medications WHERE NOT given, the proper bloodwork WASN’T done, and I WASN’T referred to the proper departments. Through this battle, I found out there were numerous other things I should be tested for to get the numbers for blood tests. I asked the lady at the front desk the protocol and she didn’t know so she got frustrated. So… DISRESPECTFUL STAFF: I asked to speak with the nurse Erin, and was told by the front desk lady/clerk, “she had six other people ahead of me on the phone to talk to, I would be number 7”. I asked, “why are you yelling at me”? Cause she had started getting loud… I said, “I can just wait in the lobby then, I don’t mind”. The office does not close until 4:30pm, it was only 3 PM, and I was the only person in the lobby. Can’t even make that up.. She goes in the back room, comes back and says my name, and “come here”.. I said, “excuse me”. She said, “this way I don’t have to yell at you”. When she was getting loud before.. I was directly in front of her, at the desk. At this point, I wasn’t being helped nor was I going to be. Out of frustration I turned and started to just walk out the door as I’m walking out the door the front desk lady proceeds to yell at me again. So I turned around and walked back and said to them, “The old staff was the way they where. They got removed. To the point, I didn’t even want to come here… now the new staff is here, and you’re starting to act like the old staff”. (I still have yet to talk to a nurse, and I still don’t have the rest of my labs done) Turned around and walked out… This type of actions from the Chippewa VA Health Care System is nothing new.. Everyone who reads this needs to understand one thing. HISTORY: The CHIPPEWA FALLS VA MEDICAL Office was a Privately owned SATELLITE Office. The Chippewa Falls VA healthcare system WAS a satellite Office and WAS privately owned.. THE OLD STAFF THAT WAS THERE A FEW YEARS BACK ACTED THE EXACT SAME WAY.. Now there’s NEW STAFF Is starting to follow in their footsteps. I can’t say if they’re privately owned or not or a satellite anymore.. you can ask that for yourself. But I can say this.The people in that office as of, Nov. 28th 2025, do not care… And they are starting to act the exact same way as the old staff… and are fully aware that if you say anything to them, they will just report you to the Minneapolis VA healthcare system which in-turn will threaten to take your healthcare benefits away. Sadly, It’s that simple… FINAL THOUGHTS: It’s honestly sad to say this.. But, it’s better to just pay for Healthcare at this point. Because they’re! So rude, and disrespectful.. The staff knows when the doors open.. and definitely know when the doors close.. They collect their checks and could care less about your needs.. No repercussions equals no respect… … and that my fellow Veterans is very disheartening to say the least. I’m proud I served, to give others the right.. to treat me and other Veterans like a burden.. Respectfully.

Echo Fivekilo
5 months ago
1

I was told to come in at 3pm to see a nurse. I waited patiently until 3:55pm and 5 minutes before they closed i was rushed in, asked what was wrong and then told I had to go to Minneapolis. Now I can't be seen until December 8th. This was in October. Take the hour and a half drive to Minneapolis. Not worth your time. Doctors hate their jobs and it is obvious. Employee in blood draw with snap at you and read your file when her job is to take piss and blood and speak to veterans with respect.

Allen S Hodder
9 months ago
5

I've been with the Chippewa Falls VA Clinic since 2010, and I have nothing but good things to say about the service that I've received.

Franklin Phillips
10 months ago
1

I retired from the USMC in 1994. I have not found any help at the Chippewa VA Clinic. When I do not find the people behind the reception desk helpful at all. When I asked for a retirement physical so I could get a disability rating. The Dr. asked why would you want to be disabled? I also have told the Dr. at the Chippewa VA clinic that I had lower abdominal hernias and he I didn't have any Hernia I was fat. I have gone from Wisconsin to Nebraska to New Mexico and to Oklahoma. Since being in the North Texas health care system my VA disability rating has gone from 0% to 90 % with skin cancer, sleep aptina, and detached retina still to be evaluated. For some reason when I go to the Chippewa VA clinic the people there do not care to deal with me. I wish I could get them to care.

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