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NFA Canterbury – Inpatient Mental Health Treatment

367 Shaker Road Canterbury, NH 03224
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Top 10 Rehab In New Hampshire
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Top 10 Rehab In Canterbury
New Freedom Academy NH 3224

About NFA Canterbury – Inpatient Mental Health Treatment

New Freedom Academy is located in Effingham, Canterbury. Green Mountain Treatment Center is a premier treatment center for adult men and women suffering from substance use disorder.

New Freedom Academy believes that each program should be individualized and that men and women need a different approach in order to heal and treat each specific need they have. They use a 12-step method approach for treatment. They will offer professional and compassionate care.

New Freedom Academy is a 20-bed facility that offers treatment for individuals with substance addiction. This dual-diagnosis treatment will provide services for individuals with co-occurring disorders. New Freedom Academy is located on 17 pristine acres in the southern end of Lakes Region of central New Hampshire.

Facility Overview

Bed icon 20
Number of Available Beds

Latest Reviews

Erin Galvin
2 months ago on Google
1
I don t recommend this program to anyone. I was in this program for 30 days and in those 30 days I learned nothing. I regressed in my mental health here and only one staff member (the psychiatrist) took it seriously. I openly spoke with my therapist and other staff members about the program and how it lacked in educational quality and keeping people as active participants and nobody took it seriously. By the end of my time at the program I was skipping every single group and it was not noticed (feels like a safety issue to me). There is also copious amounts of drama in the off campus housing for IOP and PHP that staff is not prepared to handle. For example, we had a house meeting one day where staff allowed an entire group of people in the house to verbally attack one singular woman to the point she had an anxiety attack and they did not step in other than to quietly say I don t think this is productive (so quiet you couldn t hear it over the shouting). A lot of the staff members there are not necessarily very well trained on how to handle anyone with any sort of mental illness either. The staff members seem to be more concerned with being a friend than being a supporting member of staff, which is fine at times but not all the time. The educational quality here is terrible. Most of the time the group is given a 3-4 page packet that we then read out loud and never really discuss, and the topics aren t usually anything helpful. If it s not packets then you re reading out loud from the self love or 12 step books and again not really discussing it. The days are so long and so boring it feels like you re losing your mind. I was also personally sexually harassed by a patient and told a staff member about it and was told the other person was placed on a behavioral plan. This was very concerning to me as I knew he had done this to other people as well and felt he should have been kicked out. There was also another incident when I was there where two patients were intimate with each other and they kicked one out and let the other stay (totally messed up to me, they both should have been kicked out). There was also a third incident where a fight almost happened and they kicked out the aggressor but also kicked out the patient who tried to calm the fight down (they left him at a gas station on the corner and told him to figure it out). I am also hearing from my friend who is still at the program about some very concerning homophobia that is currently going on within the program. I am not pleased with this program whatsoever and would not recommend it to anyone. It is mind-numbing, uneducational, unethical at times, the staff are not properly trained, there s too much unstopped drama. There are only two staff members (Eren and Jenn) who seem to actually be doing their job and actually care. This place is not meant for people who are struggling with their mental health or just people in general.
Response from the owner2 months ago
Thank you for your feedback. We understand your frustration and will share with the facility's leadership to address the concerns you shared.
zo� renegade
3 months ago on Google
5
Canterbury Behavioral Health saved my life. I stayed here for four months: 6 weeks in residential, 5 weeks in PHP, and 6 weeks in IOP. I do not regret a single moment of it.All of the staff here are incredibly supportive and kind, even in the worst of moments. I certainly lost my cool more than a few times, but the staff was always there to pick me back up. They never once abandoned me or made me feel anything less than their number one priority.Danielle was one of the most supportive staff here, picking me up during my many panic attacks. She was always there for me and put me first even when she was overworked, exhausted, or extra busy. Alongside her was a wonderful team of equally-capable staff including Ava, Lisa, Kyleigh, Jimmy, Bob, Victoria, Emily, and Corinne. The tender care and support of all these people are a primary reason why I can call myself both sober and mentally stable once again. I couldn t have graduated without such an amazing team. Chelsea, Jen, and Jenn were also wonderful supports, being in no small part responsible for building me up into the incredibly confident person that I graduated as.It is no exaggeration to say that this place saved my life. Even with the few blemishes and areas it could improve, this place should be the standard for mental health treatment nationwide. I cannot recommend this place enough.
Response from the owner1 month ago
We appreciate your positive feedback! It's great to know that our staff and attentive care made a difference for you.
Jade Flad- Vilardi
3 months ago on Google
5
I was referred to NFA for their IOP program after completing a PHP with Banyan Philadelphia. I highly recommend for anyone who needs help with their mental health. Living in the sober house in Concord and attending daily groups helped me get back to being human. I enjoyed the staff and group programs. My therapist was excellent and I felt heard and well cared for. The Psych provider might the best provider I ve seen thus far in all my treatment. After 54 days with NFA I am more confident, stable, and for the first time in a long time- hopeful.
Response from the owner2 months ago
Thank you for your positive review! If there s anything we can do to be even better, feel free to let us know at (866) 493-6502!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.9 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Clients undergoing treatment at an outpatient rehab reside in their own homes and engage in counseling and recovery education sessions in the evening, at night, or on the weekend. This ensures clients' access to care while working, caregiving, or attending school. Outpatient treatment is often the next level of care for clients stepping down from inpatient care, though some clients enroll immediately after completing detox. Many programs offer medication assisted treatment (MAT) for those in alcohol or opioid recovery.
inpatient iconInpatient
Clients in addiction recovery often enroll in inpatient rehabs to receive intensive, hands-on, highly supervised treatment. These programs are generally designed for clients exiting detox and those who are at an increased risk of relapse. Clients reside at the treatment center and engage in multiple psychotherapeutic sessions each week. Inpatient addiction counseling often includes individual, group, and family therapy. Education and life skills training are also often prioritized to promote sustained sobriety. Some inpatient rehabs include holistic therapies, such as massage and animal therapy.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) offer high-level transitional support for clients exiting inpatient rehab. They can also be effective for clients at significant relapse risk Intensive outpatient treatment typically involves between nine and 20 hours of care per week, with the frequency and intensity of treatment decreasing as clients progress in their recovery. Most IOP clients participate in a combination of psychotherapy, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).
aftercare iconAftercare Support
Rehab aftercare programs provide continuing care for clients in an advanced phase of recovery, including those who have completed detox and intensive inpatient treatment. These clients typically have already engaged in many hours of addiction counseling and recovery education. Drug rehab aftercare supports clients in maintaining their sobriety at home, in the workplace, and in the community. Case managers and care teams advise clients on the resources they may need to promote their sustained sobriety.
12-step icon12-Step
Green Mountain Treatment Center is a 12-Step Centered program, which means that their clinical treatment is based fully on 12-step principles and traditions. While it is absolutely true that treatment is not a 12-step group or program, it should be vastly different, it is also true that the 12 steps should not be a suggestion on an aftercare plan. The reality is that without a daily design for living in full practice the disease of addiction, which centers in the mind and feeds on gratification, will go untreated and more often than not relapse will occur.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
partial-hospitalization iconPartial Hospitalization Program
If you need short-term intensive rehabilitation care that allows you to return home at the end of the day, a partial hospitalization program (PHP) is the ideal solution. PHP provides structured programming that typically includes therapeutic services, relapse prevention, and medication management. Typically, treatment can run between 3-5 days a week for an average of 90 days. The cost for a partial hospitalization program can vary, but is often covered by providers.
24-hour icon24-Hour Clinical Care
When you receive 24-hour clinical care in New Hampshire, you benefit from several advantages. You receive 24/7 medical care and support. You also detox in a setting that keeps you away from access to addictive substances. Additionally, doctors prescribed medications that reduce or eliminate withdrawal symptoms. Medical staff also provide other treatment to improve your physical and mental health.
medically-assisted-detox iconMedically Assisted Detox
Their physician managed, medical detoxification uses the utmost care to help our clients safely traverse the withdrawal process while minimizing discomfort. Their team of medical experts include: Physicians, Nurse Practitioners, Registered Nurses, and Licensed Nursing Assistants.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Treatment provided at drug rehab in New Hampshire prepares individuals to handle life stressors without using substances. Participants get the tools and support they need to maintain lifelong recovery.

At New Freedom Academy, they understand the relationship between addiction and other issues, and their clinical team is prepared to deal with them in an effective way. This process begins with clearing the body of substances, and on to various assessments and evaluations to determine what’s going on, followed by applying a comprehensive treatment plan.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

If you participate in couples therapy in New Hampshire, you can expect to attend an average of 12 sessions. These may include individual and joint sessions with the counselor. Therapy will likely focus on learning skills to resolve conflict and successfully manage relationship challenges.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

The focus of family therapy in New Hampshire is to strengthen the family unit by fostering mutual support among the members. Each member learns effective communication strategies that help to create a nurturing environment. This strength and family bonds and supports your loved one's path to recovery.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

GMTC has a full kitchen staff, lead by their professional chef, which serves all meals three times per day. Their menus have been designed by a licensed dietitian and meet all standards of nutrition and taste. They realize that stepping into recovery starts with taking care of their bodies, and they have taken special care to be sure their clients are eating right and well.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

If you've become physically dependent on nicotine, you can use nicotine replacement therapy in New Hampshire to quit smoking. Signs that you're dependent include smoking more than one pack per day, smoking to ease withdrawal symptoms, and smoking within five minutes of waking up.

Amenities

  • car iconPrivate Transportation
  • weight iconGym
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • spa1 iconSpa
  • lotus iconGardens
  • hiking-poles iconWalking Trails

Staff & Accreditations

Staff

Erick Ekberg

Chief Executive Officer

Tammy Quattrocchi

Director of Compliance

Mike Mahan

Director of Admissions

Keri George

Director of Nursing

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 272433

LegitScript has reviewed NFA Canterbury – Inpatient Mental Health Treatment as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes

Contact Information

Phone icon (866) 335-9783
Building icon

367 Shaker Road
Canterbury, NH 03224

Rehab in Cities Near Canterbury

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Reviews of NFA Canterbury – Inpatient Mental Health Treatment

4.2/5 (96 reviews)
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2
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Value
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5
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Reviews

1
Predators

My experience at New Freedom Academy was extremely disappointing and distressing. I went to this treatment center seeking help for my mental health, not for substance use, and unfortunately, the care I received was far from what I needed or expected. During my stay, I was ... Read More

Francesca D.
Reviewed on 7/11/2024
Staff
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Amenities
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Meals
2
Value
1
Cleanliness
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Absolutely terrible. The only positive thing was the food. Purely a money-making machine. Incompetent staff, and the 'education' they attempt to give is purely a form of brain-washing. Incredibly poor. Worst rehab I have ever been to.

Reviewed on 7/28/2019
1

a day ago I would like to say as far as communication that they do a great job.. But sadly that is not the case.. Matt called me a liar. I told him what i was told from there staff regarding updates.. And he told me that i was never told that i would get daily updates on m ... Read More

Reviewed on 6/15/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (92 reviews)
Kate Brueggemann
3 weeks ago
1

My family had a terrible experience with this facility. It is not a safe place to leave your loved ones and communication was nearly non existent. Hygiene was also a major concern.

Response from the ownerInvalid relative date format:
It’s unfortunate to learn about this. Thank you for letting us know. We will check with the facility leadership on this.
Lynne V
4 weeks ago
5

I am eternally grateful for Canterbury behavioral health, especially for Jenn Rocha. When I admitted, I was at the lowest point in my life, hopeless, scared, and vulnerable, I had nothing left to give and no hope for the future. Jenn Rocha literally saved my life. If it hadn't been for her holding hope for me when I had none, supporting me, encouraging me, coaching, advocating, cheering me on and pushing me in the ways I needed to be pushed, with love support and encouragement, I would not have stayed and gotten the help I so desperately needed. Everything that could go wrong did, and her support and guidance helped me find a glimmer of hope again. She loved me unconditionally at my lowest, without judgement, when I needed it the most. Her genuine desire to help, and her authenticity gave me the most beautiful gift of learning to trust again. She will be forever in my heart for everything she did for me, and there are no words that are powerful enough to express my gratitude for her and everything she did for me. Yes, the program works if you work it, but it works even better with the compassion of the staff that work at Canterbury. It is truly a blessing to finally have a residential program for mental health in NH. From the top down, the staff genuinely care and want to help, and it is an amazing program. I hope to never need it again, however if I ever do, this is where I will go.

Response from the ownerInvalid relative date format:
We appreciate your positive feedback! It's great to know that our staff and attentive care made a difference for you.<br>
Ariana martin
1 month ago
5

loved this placed especially my case worker jen she was amazing she helped me alot gave me clothes and things i needed she actually cares i recommend this place for mental health paitents

Response from the ownerInvalid relative date format:
We appreciate your positive feedback! It's great to know that our staff and attentive care made a difference for you.<br>
Erin Galvin
2 months ago
1

I don’t recommend this program to anyone. I was in this program for 30 days and in those 30 days I learned nothing. I regressed in my mental health here and only one staff member (the psychiatrist) took it seriously. I openly spoke with my therapist and other staff members about the program and how it lacked in educational quality and keeping people as active participants and nobody took it seriously. By the end of my time at the program I was skipping every single group and it was not noticed (feels like a safety issue to me). There is also copious amounts of drama in the off campus housing for IOP and PHP that staff is not prepared to handle. For example, we had a house meeting one day where staff allowed an entire group of people in the house to verbally attack one singular woman to the point she had an anxiety attack and they did not step in other than to quietly say “I don’t think this is productive” (so quiet you couldn’t hear it over the shouting). A lot of the staff members there are not necessarily very well trained on how to handle anyone with any sort of mental illness either. The staff members seem to be more concerned with being a friend than being a supporting member of staff, which is fine at times but not all the time. The educational quality here is terrible. Most of the time the group is given a 3-4 page packet that we then read out loud and never really discuss, and the topics aren’t usually anything helpful. If it’s not packets then you’re reading out loud from the “self love” or “12 step” books and again not really discussing it. The days are so long and so boring it feels like you’re losing your mind. I was also personally sexually harassed by a patient and told a staff member about it and was told the other person was placed on a behavioral plan. This was very concerning to me as I knew he had done this to other people as well and felt he should have been kicked out. There was also another incident when I was there where two patients were intimate with each other and they kicked one out and let the other stay (totally messed up to me, they both should have been kicked out). There was also a third incident where a fight almost happened and they kicked out the aggressor but also kicked out the patient who tried to calm the fight down (they left him at a gas station on the corner and told him to figure it out). I am also hearing from my friend who is still at the program about some very concerning homophobia that is currently going on within the program. I am not pleased with this program whatsoever and would not recommend it to anyone. It is mind-numbing, uneducational, unethical at times, the staff are not properly trained, there’s too much unstopped drama. There are only two staff members (Eren and Jenn) who seem to actually be doing their job and actually care. This place is not meant for people who are struggling with their mental health or just people in general.

Response from the ownerInvalid relative date format:
Thank you for your feedback. We understand your frustration and will share with the facility's leadership to address the concerns you shared. <br>
zoë renegade
3 months ago
5

Canterbury Behavioral Health saved my life. I stayed here for four months: 6 weeks in residential, 5 weeks in PHP, and 6 weeks in IOP. I do not regret a single moment of it. All of the staff here are incredibly supportive and kind, even in the worst of moments. I certainly lost my cool more than a few times, but the staff was always there to pick me back up. They never once abandoned me or made me feel anything less than their number one priority. Danielle was one of the most supportive staff here, picking me up during my many panic attacks. She was always there for me and put me first even when she was overworked, exhausted, or extra busy. Alongside her was a wonderful team of equally-capable staff including Ava, Lisa, Kyleigh, Jimmy, Bob, Victoria, Emily, and Corinne. The tender care and support of all these people are a primary reason why I can call myself both sober and mentally stable once again. I couldn’t have graduated without such an amazing team. Chelsea, Jen, and Jenn were also wonderful supports, being in no small part responsible for building me up into the incredibly confident person that I graduated as. It is no exaggeration to say that this place saved my life. Even with the few blemishes and areas it could improve, this place should be the standard for mental health treatment nationwide. I cannot recommend this place enough.

Response from the ownerInvalid relative date format:
We appreciate your positive feedback! It's great to know that our staff and attentive care made a difference for you.<br>
Jade Flad- Vilardi
3 months ago
5

I was referred to NFA for their IOP program after completing a PHP with Banyan Philadelphia. I highly recommend for anyone who needs help with their mental health. Living in the sober house in Concord and attending daily groups helped me get back to being human. I enjoyed the staff and group programs. My therapist was excellent and I felt heard and well cared for. The Psych provider might the best provider I’ve seen thus far in all my treatment. After 54 days with NFA I am more confident, stable, and for the first time in a long time- hopeful.

Response from the ownerInvalid relative date format:
Thank you for your positive review! If there’s anything we can do to be even better, feel free to let us know at (866) 493-6502!
Edward Grant
3 months ago
5

I recommend NFA to anyone suffering from mental illness or substance abuse. The staff is incredibly caring, compassionate and supportive. The residential team was always available to assist in any way possible and genuinely cared about the patients. Extremely grateful

Response from the ownerInvalid relative date format:
We appreciate your kind words and 4-star review! Your feedback means a lot to us, and we’re always striving to improve. If you have additional thoughts, please don’t hesitate to share.
Dawn Desjardins
6 months ago
5

Response from the ownerInvalid relative date format:
We appreciate you leaving this kind rating, it means so much!
Kim Vo
6 months ago
1

Our son went there for mental health and substance use. After less then a week they abandoned him at the nearest emergency room with no warning. He went there determined to stop smoking cigarettes but was surrounded by smokers. He’s now a chain smoker. When they packed up his belongings they kept his electric shaver and toiletries. For all this they charged our insurance tens of thousands and even mailed us an extra bill.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience. At NFA Canterbury, we are committed to compassionate, ethical care and follow strict compliance and discharge protocols. Patients are only discharged to ensure their safety and in coordination with medical professionals based on their treatment needs.<br><br>We apologize for the oversight regarding your son’s belongings and encourage you to contact our facility director at (855) 712-7784 so we can remedy the situation.
Cari Compton
10 months ago
1

Response from the ownerInvalid relative date format:
Hi there, we are sorry that you did not have a positive experience. We would like to learn more about any issues you may have come across. Please contact our facility director at (866) 335-9783 to discuss your issue further.
M R
11 months ago
1

PLEASE SEEK HELP ELSEWHERE!!! I recently stayed at the Canterbury location and had an awful experience. The facility is dangerously understaffed, which is unacceptable for a mental health facility. There were not enough staff to provide adequate care, making it unsafe for residents. If someone had a medical emergency or became violent, there would be no way to handle it safely. Staff seemed unable to make adequate healthcare decisions, and I know a resident needed hospitalization due to these failings. The program was inconsistent, with activities frequently canceled without notice. One staff member, Danielle, was particularly rude and aggressive. The facility itself was dirty and unclean, with mildew in the rooms and black growth in the showers. My room smelled of mildew, and my roommate's concerns were dismissed. The humidity levels were extremely high, making the environment unhealthy. For a facility that costs a lot to attend, the conditions were appalling. The policies were inconsistent and poorly communicated. The paperwork process was rushed, and I wasn’t informed about a $1,000 copay due upon arrival, despite recently losing my job. Communication was poor, causing unnecessary anxiety. Staff violated my patient bill of rights by failing to provide me with the name of the executive director when I asked to address some of the above issues on my 2nd day. I received inadequate medication management and had to leave due to safety concerns. This place is poorly managed and unsafe. Due to all of the above, I left after 4 days, and my PTSD was worse than when I went in. And they tried to withhold all my meds from me. I have made internal reports with NFA, reported them for fraud for withholding my medication when I was discharged, and called the health department.

Response from the ownerInvalid relative date format:
We are sorry to hear this and thank you for letting us know. We will check with the facility leadership on this.
Autumn Mullen
11 months ago
5

Response from the ownerInvalid relative date format:
Glad you had a positive experience with us!
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Harbor Care Health and Wellness Center
Nashua, NH (603) 821-7788

Harbor Care Health and Wellness Center

Harbor Care Health and Wellness Center is a located in downtown Nashua, NH. ... read more.
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