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Northeast Georgia Physicians Group Psychiatry

200 Wisteria Drive Gainesville, GA 30501
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NGPG Psychiatry GA 30501

About Northeast Georgia Physicians Group Psychiatry

Northeast Georgia Physicians Groups (NGPG) is the sixth-largest physician group in North Georgia with over 700 interdisciplinary experts providing 40 specialty care across 50 locations. As a patient, you’ll have direct access to their five campuses, including this one in Gainesville, which is known as NGPG Laurelwood.

This facility supports adults and adolescents struggling with substance misuse and mental health conditions. Their continuum of care ranges from detoxification and inpatient treatment to partial treatment and intensive outpatient care alongside aftercare support.

They offer in-person, phone and video appointments. They accept Medicaid and Medicare plans alongside several commercial insurances to keep costs low and enhance access to a broader audience.

Support at all Stages of Addiction Recovery

Most people start their recovery journey here with detox or supervised withdrawal management following assessment. This aims to let the body rid itself off addiction-related toxins. During this procedure, you’ll be cared for by expert physicians who will monitor you 24/7 to ensure your safety and comfort.

These experts may offer FDA-approved meds if necessary to help you manage painful withdrawal symptoms. They may also offer evidence-based therapy to help you deal with the psychological aspects of withdrawal.

You may transition to inpatient treatment for intensive support or step down to partial hospitalization for structured therapy following detox and once you’re stabilized. It all depends on your unique needs. Intensive outpatient care can help you balance recovery with daily responsibilities if you seek flexibility in recovery.

As you progress, aftercare support will ensure you stay connected to resources and maintain lasting recovery. I like how this facility promotes positive and wholesome therapeutic experiences thanks to their competent and compassionate care personnel. They make the whole recovery experience feel empowering, helping you build confidence as you heal.

Similar Rehab Centers

Latest Reviews

Chandler Kirk
4 weeks ago on Google
4
Honestly Dr. Kirova-Pancheva has been a phenomenal psychiatrist to me. She’s been very helpful and patience when I first visited her. She listened to me and helped me understand what was going on in my head. She’s always concerned about my weight because the two medications I’m on suppresses the persons appetite. The staff has always been kind, but the only thing I can complain about is how hard it is to get my prescriptions refilled. They just don’t pick up and even if I leave a voicemail no one calls back.
Adrianna Hunter
2 months ago on Google
1
Having a concern? Well, don’t bother reaching out to NGPG Psychiatry in Gainesville. They’re not going to answer your phone calls OR MyChart messages. It’s honestly really sad — some people are quite literally unable to function properly due to their mental health, and this is where they go for help. But they don’t get the help they need when their doctor’s office is unresponsive.
Tyler Dragon
2 months ago on Google
1
Dr Pancheva is not only rude and unprofessional but dangerous. Tried to stop a medication abruptly that I've been on for 26 yrs. My gp as well as another psychiatrist said it was very dangerous and I would have had severe long term withdrawals at best and developed seizures at worst. I asked for another doctor and was literally told by front office staff that if I " messaged her NICELY" and she was ok with it they would TRY to switch doctors if another would accept me.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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4.9 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

A quality drug rehab in Georgia can help you overcome addiction. This environment is designed to help you address the complex issues contributing to drug dependence. The goal of treatment is to give you the tools you need to make a full recovery.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

While in treatment for a substance use disorder, mental health services are provided, and you have access to a mental health counselor or therapist round the clock. Clinical staff constantly monitor your care, and you receive a number of mental health therapies including individual and group counseling, relapse prevention education, and coping skills training. Other mental health offerings will vary by rehab.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Men and women in Georgia may experience Motivational Interviewing techniques while undergoing individual therapy for drug and alcohol addiction treatment. This approach helps you explore how you feel about drug use and it strengthens your commitment to maintaining treatment. It is particularly useful in the early stages of recovery.

During family therapy sessions in Georgia, members address the emotional toll that addiction has had on them. Therapists help your family develop coping strategies and improve the family unit's communication. This provides a stable environment that supports the recovery process.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff

Daniel Tuffy, MBA, FACHE, CMPE

President and CAO

Bedri Yusuf, MD, MBA, FACP, SFHM

Chief Physician Executive

Bobby Norris, MBA-HC

VP of Operations

Steven Rubin

VP of Strategic Operations

Tammy Soles

Director of Clinical Care and Staff Development

Contact Information

Building icon

200 Wisteria Drive
Gainesville, GA 30501

Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS

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Reviews of Northeast Georgia Physicians Group Psychiatry

2.21/5 (60 reviews)
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Reviews

1

My loved one has schizoaffective bipolar Rapid Cycling, PTSD/Trauma with a drug addiction. He’s been in & out of the ER/Psych ward the last month+. He’s withdrawing from methadone and was daily using cocaine, crack, meth, K2, marijuana. He’s been living homeless in Bal ... Read More

Reviewed on 12/8/2019
4

This place saved my life in so many ways!! I couldn't be more thankful! Some of the staff is rude and doesn't care about you, but if you focus on the bright side that isn't such a big deal. Everything depends on you will to get better

Reviewed on 12/19/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (58 reviews)
Chandler Kirk
4 weeks ago
4

Honestly Dr. Kirova-Pancheva has been a phenomenal psychiatrist to me. She’s been very helpful and patience when I first visited her. She listened to me and helped me understand what was going on in my head. She’s always concerned about my weight because the two medications I’m on suppresses the persons appetite. The staff has always been kind, but the only thing I can complain about is how hard it is to get my prescriptions refilled. They just don’t pick up and even if I leave a voicemail no one calls back.

Adrianna Hunter
2 months ago
1

Having a concern? Well, don’t bother reaching out to NGPG Psychiatry in Gainesville. They’re not going to answer your phone calls OR MyChart messages. It’s honestly really sad — some people are quite literally unable to function properly due to their mental health, and this is where they go for help. But they don’t get the help they need when their doctor’s office is unresponsive.

Tyler Dragon
2 months ago
1

Dr Pancheva is not only rude and unprofessional but dangerous. Tried to stop a medication abruptly that I've been on for 26 yrs. My gp as well as another psychiatrist said it was very dangerous and I would have had severe long term withdrawals at best and developed seizures at worst. I asked for another doctor and was literally told by front office staff that if I " messaged her NICELY" and she was ok with it they would TRY to switch doctors if another would accept me.

Kayla Smith
2 months ago
1

Honestly reading all the reviews from ngpg as a whole is sad. It took me months to get in here and my last psychiatrist was fine however she left so I was sent to another psychiatrist in the group. Dr. Kirova-Pancheva. She was awful. My first appointment with her I was accompanied by my mom and she judged us for my mom being there not knowing part of my anxiety was from being away from my parents. I told her how hard it’s been for me to take medications as they all made me feel bad and she told me that was in my head. Then towards the end of my appointment she put her hands up and asked me “so what are you expecting me to do” because I had many failed meds but told her I was open to whatever. She dismissed any of my concerns. I left the appointment crying, never have I ever seen a doctor with such mannerisms and I thought I was crazy until I read she had very many bad reviews. I saw her two more times to get a 5 minute conversation and never listening to any of my concerns about my medications. And getting an appointment with them? Don’t bother they never answer in mychart or their phone.

Angela Hollis
2 months ago
5

Dr. Shah and her entire office provide kind and supportive care. The demands on their practice are enormous and they consistently rise to serve others. I sincerely appreciate all they do for our community.

David Oliver
3 months ago
1

The astounding level of incompetence at this facility is abhorrent. There is, as far as I can surmise, no emergency contact, phone calls during business hours are ignored, requests for assistance with medications go unanswered, and the staff is frequently just milling about. If you have ANY other option for psychiatric care, please avoid this office.

Response from the owner
David, We're sorry to hear about your experience. Your feedback is important to us, and we’d like the opportunity to learn more and make things right. Please contact our Practice Manager directly at 770.219.5407 so we can address your concerns personally. Thank you for bringing this to our attention.
Macayla Anne
3 months ago
1

Typically I am private about my mental health care, but I felt like this experience is important to share. I saw Bret Gallihugh from July 2024 - February 2025. Bret is a resident so essentially he is fresh out of medical school. In my last appointment Bret spoke to me in a way that I’m still shocked about. He asked me what medications I wanted to be on and when I said I didn’t know he said “well i’m not a mindreader and I can’t change medicine for no reason.” I found that odd because I have never been to a doctor where I am expected to know what medications to prescribe. In addition to being blatantly rude, he asked me if I had lost weight at every single appointment despite me never mentioning weight loss as a goal. I would expect someone working in mental health to understand how damaging comments pertaining to people’s bodies can be, but he does not and made me feel like my psychiatric health did not matter because I am not thin. Bret Gallihugh is at best a med student who has a lot to learn in terms of bedside manner. I hope as he progresses through his education he is able to gain the maturity needed to be a kind and caring physician. In addition to being a patient, I am a referring provider and I will never recommend anyone see Bret Gallihugh. They will not let you switch doctors here, which is questionable in terms of ethics. I have been a patient here for six years, and it has been a nightmare, and finally it has been so bad I have to go somewhere else. There is a reason there are so many negative reviews.

Response from the owner
We apologize for your poor experience with Dr. Galligugh, but are happy to hear Dr. Shah has been better for you. If you would like to discuss your previous experience, please contact us at 770-219-5407.
James Hunter
4 months ago
1

The front staff are rude to there clients on the phone simply questions become rude comments they are pushy bossy and offer no good advice to the caller why would people need to leave a post at a professional place of business only to not see a change in the staffing of this medical phacility only the management is failing like so many places in society these people care less sad there all looking for a paycheck and get on with there lives before they leave the building how do you not get care in a care phacility the only way is find Jesus at this point he's the only way thats sad life has come to this point when a incare phacility stops caring and gets 2.5 stars out of 5 your only half way they on medical once again this is sad 😭

Response from the owner
We are sorry to hear we were unable to meet your expectations. If you could, please contact our Practice Manager at 770-219-0606 so that we may better address your concerns.
Hailey Cowen
5 months ago
1

This place is absolutely horrible. Dr. Pancheva is rude as hell and treats you like you’re an idiot. She tried to argue with me and tell me that I’m still taking a medication that I’ve been off of for years. She acts like being there is just a monumental waste of her time. She doesn’t deserve the credentials she has. Save your own time and energy and find someplace better.

Response from the owner
We are sorry our staff was not able to meet your expectations, Hailey. If you would like to speak with us about how we may better care for you, please contact us at 770-219-0606.
Kaylee Taylor
6 months ago
1

DO NOT GO HERE!! i had One appointment here back in the ending of 2023. I cannot remember her name, but the psychiatrist that I saw was absolutely horrible to me. I have been going through a very bad derealization experience for the past couple of years due to being falsely diagnosed and wrongly medicated. The psychiatrist I saw here tried to force medication on me, even though I shared my experience of being wrongly medicated and having horrible reactions to it. . She told me that there was no possible way for me to get better unless I took medication so I needed to suck it up or stop wasting her time. I looked online and it does not look like she is still a psychiatrist with this company, thankfully, but I have heard nothing but bad things about this place

Response from the owner
We are sorry to hear that you have had a poor experience with our team over the years. If you would like to speak with us more about your experience, please contact us at 770-219-2998.
M A
7 months ago
1

Dr Shah made me feel like a drug addict for taking adderall, even though I was taking it years prior with my old psychiatrist. I had to unfortunately, switch from my old psychiatrist to here, due to her become a private practice. While I do have an eating disorder, I do not abuse the medication. The first three years when I was first prescribed adderall, I never lost a pound and I had an active eating disorder at the time, despite being at a healthy weight. Then, I started doing trauma work with my therapist, and my eating disorder got worse due that. Sadly, she was biased against me.

Response from the owner
We apologize for your poor experience with Dr. Shah. If you would like to speak with us more on how we can do better for you and your care, please contact us at 770-219-2998.
Sue Ingrao
8 months ago
1

ZERO STARS! I had my every three month visit with Dr. pancheva in December. I had gotten one filled after that visit but when it came time for January’s med to be filled, they completely dropped the ball. I have been made countless phone calls, messages on their portal, left messages and no one has called back. It has been a month now that I have been without my medication. The office staff is so incompetent. Dr. Pancheva is not filling the med but an explanation has not been communicated to me. I have asked several times if the doc can call me because this medicine still has not been filled. No explanation. No phone call from the doc. Obviously she could care less about the stress this has caused me because she hasnt bothered to reach out nor has the office manager. Im disgusted by the care I have received. This is medical negligence!! The doctor and staff should be ashamed of the way they treat people and how they run that office. Tonya reached out today promising me she would make it right and my medicine would be called in today but the slacker didn’t bother to do anything! I have been going to NGPG psychiatry for at least 10 years but had to switch a year ago because Dr. Dev left the practice. Never had problems with her. I have had constant problems with pancheva and her RUDE, unprofessional, confused, Lying office staff, and I AM NOT GOING TO WASTE ANOTHER-MINUTE OF MY LIFE AT THE HORRIBE OFFICE!! This office should be SHUT DOWN!! They dONT CARE ABOUT THEIR PATIENTS!!! I have heard too many apologies but that doesn’t solve the problems, that is just a stall tactic or coverup

Response from the owner
Dear Sue, Thank you for bringing this to our attention. We understand your frustration and are committed to addressing your concerns. Please reach out to Physician Group Psychiatry practice manager at 770.219.8413 to discuss your experience in more detail. Your feedback is crucial, and we aim to improve our services.
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