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Primary Health Care Medical & Dental – Ames

3510 Lincoln Way Ames, IA 50014
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Primary Health Care - Story County IA 50014

About Primary Health Care Medical & Dental – Ames

The Primary Health Care Story County Clinic is an outpatient primary care clinic where you can also get mental health and substance use treatment on an outpatient basis. They have received an award for quality from the federal government and a seal of approval from the Joint Commission.

If you’re having problems with depression, anxiety, or other mental health issues, you can get help for them here. They have therapists and health care providers on staff who you can talk to and who can prescribe you medication.

If you’re having problems with substance abuse you can get help for that here too. You can talk to substance use counselors who can help you get insight into your condition and help you work through it. Their healthcare providers prescribe medication to help manage addiction. They prescribe buprenorphine when it is indicated as well as other medications. The other name for buprenorphine is Suboxone.

If the kind of help you need is more than what they can offer at an outpatient clinic, the staff will refer you to somewhere appropriate for your needs.

They accept many different kinds of insurance, but if you don’t have insurance they won’t turn you away. They take everyone whether or not they can pay.

Latest Reviews

Trace Troutner
2 months ago on Google
5
Never had a problem, they've always worked with me, great staff, bilingual and willing to work with insurance they even have their own low cost income based insurance at the help you get if you don't have anything or you're in between, super glad I found them
Rose Troutner
2 months ago on Google
5
I have been here multiple times with all of my children of various ages and never had a problem, they're always helpful, up front, and courteous. I've called and been late because of traffic and they've worked with me, I had an emergency that I needed dental for my son and they were able to squeeze us in, they were up front and honest about trying but not guaranteeing anything because he was three and left all the decisions to me. We actually only found them because they were the only dentist office that would even be willing to help me the day after a holiday when my son had been an immense pain all weekend, and they were so wonderful to work with that we changed them to be our main one.
xanthor deeds
3 months ago on Google
5
Busy but honestly way better than McFarland.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Licensed behavioral health consultants (BHCs) work with primary care providers and nurses to provide mental health services; they provide real time assessments and interventions. BHCs address behavioral influenced problems and help patients establish functional goals for improvement. Screenings for depression, anxiety, and alcohol or drug abuse may also be provided with referrals made for appropriate follow up care. Behavioral health consultants are available at the following clinics: Story County Clinic, University Clinic, BE Clinic, East Side Clinic and in Marshalltown.
inpatient iconInpatient
Residential care is their most involved and comprehensive level of care and is offered in both Des Moines and Iowa City. The program is designed to provide an intensive and nurturing treatment experience in a 24-hour setting. Their residential program will provide you with a comprehensive assessment of your treatment needs and goals, and personalized action steps to help you meet those goals.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs support clients' reintegration into their home, workplace, and community following inpatient and residential treatment. They also promote long-term recovery for clients who may no longer be receiving outpatient treatment. Rehab aftercare services encompass a wide range of modalities and often include various medical, mental health, and social service programs. Case managers and care teams develop clients' customized service plans based on the client's evolving needs and recovery goals.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
Their Iowa City detoxification unit provides a safe and medically-supervised place for individuals to withdraw from drugs or alcohol and stabilize before engaging in a treatment program. This allows for a smooth transition into their treatment community and encourages continued involvement in one’s treatment journey. The length of stay required to detoxify depends upon the individual’s history of use and other medical issues.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

People in substance use disorder treatment in Iowa find group therapy helps them benefit from shared experiences, gain new insights into the triggers of addiction, and learn new coping strategies. Group therapy promotes accountability and helps raise your motivation to seek sobriety and achieve sustainable recovery.

Individual sessions are available for private discussions of concerns and evaluating treatment goals and progress. Patients report that sessions with their individual counselors are extremely helpful. Working with your counselor, you will help select the level of intensity best designed to meet your needs. Your outpatient services are continually evaluated to ensure they remain helpful to you, and may be increased or decreased as your situation changes.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Family support sessions will focus on understanding what you want for your loved one, your goals for yourself in relation to this loved one, and developing a strategy to accomplish those goals. There are a variety of directions these sessions can take, depending on your unique situation. These sessions will be provided on a sliding fee schedule.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Nathan Simpson, MHA

CEO

Julie Raasch, RN, MHA

COO

Theran Adamson, MD

Chief Medical Officer

Elizabeth Frantum, CPA

CFO

Stephany Balow, MHA

Chief Administrative Officer

Jenny Brown, MSHRM

Chief Human Resources Officer

Bery Engebretsen, MD

Chief Visionary

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (515) 232-0628
Building icon

3510 Lincoln Way
Ames, IA 50014

Fact checked and written by:
Michelle Tavares, MSN, RN
Edited by:
Anna Spooner

Rehab in Cities Near Ames

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Reviews of Primary Health Care Medical & Dental – Ames

2.91/5 (81 reviews)
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Reviews

3.5

An inclusive and diverse community! They consistently promote kindness, compassion, and respect above all, it is a mission-driven facility. I would describe the receptionists as courteous and prompt and the medical staff as professional and knowledgeable. This office will b ... Read More

Reviewed on 3/7/2019
Overall Experience
Date Submitted
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Google Reviews

2.9 (80 reviews)
Robert Hwang
1 month ago
1

The worst dentist i have ever gone to. Left a root canal half done and I am in the worst pain I have ever been in my life. I cant even comprehend how terrible it is. I cant eat, I can't sleep, and I have a constant headache. I have called everyday and all I want is for this to be over but they are booked until June. I'm at the mercy of their care. I'm told I am put on a list for care if there is appointment cancelation but I have no idea how kuch longer I can suffer like this. This is terrible. I came for help, and they somehow made it worse.

Tiny Falcon
1 month ago
1

Laura / Lauren I can never quite understand her. Is a completely unprofessional rude and mean. She has single-handedly going to make me find a new doctor's office. She makes everything so much harder than it needs to be. She always cops an attitude, and acts like she's so bothered by having to do her job. I wish She had never become a nurse cuz it's OBVIOUS she doesn't care about anyone

Trace Troutner
2 months ago
5

Never had a problem, they've always worked with me, great staff, bilingual and willing to work with insurance they even have their own low cost income based insurance at the help you get if you don't have anything or you're in between, super glad I found them

Rose Troutner
2 months ago
5

I have been here multiple times with all of my children of various ages and never had a problem, they're always helpful, up front, and courteous. I've called and been late because of traffic and they've worked with me, I had an emergency that I needed dental for my son and they were able to squeeze us in, they were up front and honest about trying but not guaranteeing anything because he was three and left all the decisions to me. We actually only found them because they were the only dentist office that would even be willing to help me the day after a holiday when my son had been an immense pain all weekend, and they were so wonderful to work with that we changed them to be our main one.

xanthor deeds
3 months ago
5

Busy but honestly way better than McFarland.

Nil L
4 months ago
5

Audrey Lair
4 months ago
1

If I could give zero stars, I would. Dr Just misled me by telling me she would bridge my care for one month. Without any valid medical explanation she changed my medication dose for no reason. She made this decision without reviewing imaging, records, or taking into consideration my previous doctor’s knowledge of my condition. PHC, after a 20 minute office visit in which she told me she would create a care bridge for me to have time to find a good physician, did not fulfill her promise I would not have picked up my medication had she been forthcoming. Furthermore, PHC made rude comments about the decisions my doctor at McFarland had made regarding my care . He was a good doctor and very caring person. He made his decisions with care and medical knowledge. Had he not retired I would never have gone to PHC. The provider at PHC isn’t a full MD,, she is reckless, dishonest and makes decisions not based on testing, imaging or what your previous MD diagnosed. PHC has no regard for the patient. She said one thing when I was there and then did something different after I left. Do not go to PHC.

Eli Gross
5 months ago
5

Ive been chasing an ADHD diagnosis for almost 10 years; no doctor or clinic would even screen me because I was "too old" to have ADHD. Finally got the assessment done here (with no insurance!) and it has absolutely changed my life. Honestly y'all I break down crying about once a week thinking about how long I lived trying to fight this disorder on my own. I went from almost being homeless and living in my parents basement in 2023 to re-enrolling in college in 2024 and yesterday I attended my first Honors Society meeting for students with 3.5gpa or higher. Its hard to convey how much this clinic changed my life. THAT BEING SAID: These folks are fighting uphill against state and federal legislation, Big Healthcare, state-wide staffing shortages, and so much more. Some patience may be required. My diagnosis took much longer than if I paid a "traditional" private clinic to do it, but we got it done and I don't know if I'll ever stop crying tears of joy remembering Justin and Daryll and the talented support staff that gave me a chance to live a normal life. Thank you all for all you do. Tambien: ¡La clinica tenga muchas cosas en espanol!

Kayla Mobley
5 months ago
1

Every time we come here, front staff is very unprofessional. Constantly talking about their personal lives while ignoring patients when checking in. They cancel appointments if you don't call them in time to confirm appointments. I've also tried making appointments to have a tooth pulled and constantly gwt told to call back on Mondays at 8 and are conveniently always full.

Cassidy Dankel
7 months ago
1

Broke my fiancé's cap while working on a tooth next to it, didn't fix day of. I got a filling of somesort. My tooth was drilled on what seemed like forever and after that I got constant soreness beside tooth and weird taste. I wanted it pulled in the beginning but was told it could be saved. Months later and I went to another dentist where they pulled it. They have some very kind dentists, some at front desk seem rude but I don't take people's attitudes personally because it's a them problem not mine. If it's your only choice I wish you the best if luck. Otherwise, search for other dentists.

Carrie
9 months ago
5

My provider is always nice to me, knowledgeable, not judgy.

Joshua Clearwater
9 months ago
5

This place has helped me out very much so. They seem to know exactly what they are doing. Great medical providers.

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