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Regional Health Systems – Highland Behavioral Health

2600 Highway Avenue
Highland, IN 46322
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Regional Mental Health Center IN 46322

About Regional Health Systems – Highland Behavioral Health

Highland Behavioral Health is part of Regional Health Systems, an integrated behavioral healthcare network serving Northwest Indiana. They offer affordable, quality and coordinated care to women, men and children. Services range from substance use recovery and mental healthcare to primary medical and dental care.

Low Cost but High Quality Care

They’re the first community mental health providers in Indiana to earn the Federally Qualified Health Center (FQHC) status. This enables them to provide care at low cost to the underserved and economically disadvantaged. No one gets denied care due to the inability to pay, thanks to the income-based sliding fee scale available for the uninsured and underinsured. They accept Medicaid and several commercial insurance plans.

Highland Behavioral Health focuses mainly on behavioral health including crisis care, outpatient counseling and psychiatry. These services are delivered in a supportive and nurturing outpatient environment. Clients can also access services via telehealth in the comfort of their homes for more flexibility. The facility is situated at Highway Avenue, a mile north of I-80/94 within Lake County.

Crisis Support and Stabilization

Highland Behavioral Health boasts a modern 24/7 Crisis C.A.R.E. Unit where a specialized team restores stable functioning to patients during acute psychiatric or substance use crises. Crises may encompass drug overdose, acute withdrawal symptoms and the threat of self-harm.

They adopt a no-wrong-door approach to crisis support here, meaning that no matter how you get in touch with them, they’ll get you the care you need. This ensures you can access care whether you come through the ER, a community organization, law enforcement or self-referral. Crisis C.A.R.E. offers a safe space where you can overcome your crisis and connect to the appropriate level of care for ongoing support. They accept walk-ins and have a dedicated location for ambulance, fire and police drop-offs.

They have a facility in Merrillville, just five miles from Highland Avenue, that offers both residential and intensive outpatient care, including medication-assisted treatment. Others may continue to receive outpatient counseling here or even via telehealth as they navigate recovery. They offer substance use and relapse prevention groups as well as aftercare and problem-solving groups.

Similar Rehab Centers

Fact checked and written by:
Chika Uchendu
Edited by:
Nikki Wisher, BA

Facility Overview

Bed icon 36
Number of Available Beds

Latest Reviews

calvin pierce
7 months ago on Google
1
This place has the worst Dr's. They have zero care for any1. I have had so many issues here but have just stayed because it was easier than looking for a new Dr. I can't take this place anymore, I called in yesturday to talk to my Dr. about my son passing away and was instructed I had to leave a voicemail.....didnt get a call back for almost 30 hrs and it wasn't even from my Dr. Or any Dr. For that matter. So concerned about people mental health ,BS.
Response from the owner1 month ago
I am sorry you had this poor experience with one of our providers, Calvin. Patient care is our main priority. We work hard to ensure every patient receives proper treatment and is treated with respect. This account does not reflect the standard we hold our providers to. We have shared your experience with our leadership. We would like the opportunity to hear more about your experience. Please reach out to us at 219-685-1514 or customerservice@rhs.care.
JC Evans
1 year ago on Google
1
The new front desk is horrible unfortunately I'm still a patient here for counseling my counseling is good doctors and front desks and administrators are the problem
Melanie Roos
2 years ago on Google
1
If I could give zero stars I would. Don't bother starting medication here. You won't get it refilled on time. The lapse in days without is scary considering you are playing with people's brain chemistry. Dr tells me he wants me on my meds for at least another 6 months, yet I can't get a freaking refill to save my life. (mental health pun intended) No one cares. You can call and call and get transferred a million times. No one cares. Not even sure if there's an actual way to get ahold of the Highland office. They'll just keep transferring you and the next person is just as confused last. Good luck if this is your only option for mental health care.
Response from the owner1 month ago
Thank you for your feedback Melanie. We understand how important it is to get your medication in a timely manner and apologize for any delays you've experienced. We want to remedy this situation for you. Please email us at customerservice@rhs.care or call at 219-685-1514.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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4.8 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Regional Health Systems – Highland Behavioral Health works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

Regional Mental Health’s outpatient mental health counseling is provided for individuals, couples and families of all ages by their professional staff of psychologists, clinical social workers, mental health counselors and psychiatrists. These programs provide help to adults and children having trouble effectively managing their lives through the various stages of change and development. Leaving home for the first time, getting married or divorced, coping with a loss and handling stress are a few of the life cycle events emphasized in these programs. Striving Together to Achieve Recovery (STAR) is an adolescent program consisting of two days per week for 12 weeks. The young person would receive information about the psychological and physical effects of substance abuse as well as being educated on the 12-step program and other coping skills to stay sober. Parent or guardian participation is encouraged for the STAR group.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Consists of group homes and community-based apartments. Group homes provide 24 hour supervised residential care, either as a transitional step for individuals being discharged from more restrictive settings, or to avoid a placement in a more restrictive setting. Services offered within the program include room and board, milieu therapy, therapeutic activities, and education in activities of daily living, case management and linkage with other services. Community-based apartments are managed by Regional. There is not 24 hour staff on site, but there is a strong case management component to provide in-home support for successful independent living.

Inpatient rehab provides intensive, round-the-clock care and is designed primarily for clients who have just completed detox, those in early recovery, and those at an increased risk of relapse. Inpatient treatment typically includes extensive psychotherapy that draws on various modalities like cognitive behavioral therapy (CBT) and motivational interviewing. Clients also learn the recovery-focused life skills needed to promote sustained recovery. Many inpatient drug rehabs also offer evidence-based holistic therapies like meditation, yoga, massage, and experiential therapy.

Persons who require high-level support but who do not wish to leave their homes or communities may enroll in an intensive outpatient program (IOP). Clients typically commit to a minimum of nine treatment hours across three therapeutic sessions per week, but many programs offer up to 20 hours of care weekly. Most intensive outpatient rehabs provide a combination of psychotherapy, recovery education, and holistic care. Medication assisted treatment (MAT) is widely available for those in alcohol or opioid recovery.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

For long-term recovery from drug addiction, drug rehab in Indiana is often key. This treatment gives individuals who are struggling with a substance use disorder the tools to manage their disorder and achieve long-term sobriety.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Indiana provides substance abuse treatment programs for individuals with substance use disorders. With a range of care levels, including outpatient, inpatient, and partial hospitalization programs, you'll be able to find the right treatment for you. Programs usually include a substance abuse evaluation, evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and group therapy address substance abuse and enhance coping strategies. By offering personalized treatment plans and a supportive environment, these programs strengthen your ability to maintain your recovery.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Vocational Rehabilitation services provide information and skill building to train and assist severely and persistently mentally ill individuals in obtaining and maintaining community-based employment. Staff helps individuals locate types of employment that best fit both employer and applicant needs and provide job coaching to work with and train the employee on-the-job as well as monitor the employee’s job progress. When an employee is referred by the program, employers can be confident that the new employee is prepared and receives ongoing support to maintain employment.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Rapid Resolution Therapy™ (RRT) is an innovative and holistic approach developed by Dr. Jon Connelly, founder of The Institute for Survivors of Sexual Violence. Unlike other approaches to trauma treatment that require an individual to experience painful emotions while reliving the trauma, RRT clears the negative effects of traumatic events effectively, quickly, and gently. In this uplifting approach to treatment and healing, negative habits and painful emotions are replaced by positive actions, energy, and a feeling of well-being.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • private-room iconPrivate Rooms
  • weight iconGym

Staff & Accreditations

Staff

William Trowbridge, J.D

CEO

Kobie Douglas, M.D

Chief Medical Officer

Sonia Magallon

COO

Angela Comsa

Chief Clinical Officer & VP

Steve Runyon

Chief Nursing Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Indiana

Contact Information

Building icon

2600 Highway Avenue
Highland, IN 46322

Reviews of Regional Health Systems – Highland Behavioral Health

1.5/5 (12 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

1.5 (12 reviews)
calvin pierce
7 months ago
1

This place has the worst Dr's. They have zero care for any1. I have had so many issues here but have just stayed because it was easier than looking for a new Dr. I can't take this place anymore, I called in yesturday to talk to my Dr. about my son passing away and was instructed I had to leave a voicemail.....didnt get a call back for almost 30 hrs and it wasn't even from my Dr. Or any Dr. For that matter. So concerned about people mental health ,BS.

Response from the owner
I am sorry you had this poor experience with one of our providers, Calvin. Patient care is our main priority. We work hard to ensure every patient receives proper treatment and is treated with respect. This account does not reflect the standard we hold our providers to. We have shared your experience with our leadership. We would like the opportunity to hear more about your experience. Please reach out to us at 219-685-1514 or customerservice@rhs.care.
JC Evans
1 year ago
1

The new front desk is horrible unfortunately I'm still a patient here for counseling my counseling is good doctors and front desks and administrators are the problem

Melanie Roos
2 years ago
1

If I could give zero stars I would. Don't bother starting medication here. You won't get it refilled on time. The lapse in days without is scary considering you are playing with people's brain chemistry. Dr tells me he wants me on my meds for at least another 6 months, yet I can't get a freaking refill to save my life. (mental health pun intended) No one cares. You can call and call and get transferred a million times. No one cares. Not even sure if there's an actual way to get ahold of the Highland office. They'll just keep transferring you and the next person is just as confused last. Good luck if this is your only option for mental health care.

Response from the owner
Thank you for your feedback Melanie. We understand how important it is to get your medication in a timely manner and apologize for any delays you've experienced. We want to remedy this situation for you. Please email us at customerservice@rhs.care or call at 219-685-1514.
Tosh Thomas
2 years ago
1

If I could give this place a ZERO, I would. This ENTIRE FACILITY should be ashamed of themselves FOR EVEN BEING OPEN. They’re not a helpful, caring nor empathetic to their patients. It take weeks for a phone call, can’t never get in touch with the doctor or nurse. The front desk is GHETTO, nor welcoming & its sad. The government is wasting our money!

Response from the owner
Hello Tosh, I am sorry to hear about your experience with our staff. We take patient care at all levels very seriously and appreciate you bringing your concerns to our attention. This account is far outside our standards and we will look into this immediately. If you'd like to address this further, please contact us at 219-685-1514 or customerservice@rhs.care. We appreciate you for sharing your experience.
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