This is the worst Hospital I have ever had the displeasure of going to. The Staff are completely disrespectful and have no idea what they are doing. I had an elderly family member that almost died while admitted here because of malpractice and the "Entire Care Rehab" is a ...
About Verde Valley Medical Center
Verde Valley Medical Center in Cottonwood, Arizona, is just west of Sedona and east of Jerome State Historic Park. They provide behavioral health and psychiatry services, including a full range of hospital-based inpatient and outpatient services for adolescents, adults, and seniors.
Integrated Team Approach to Substance Abuse Treatment
The program uses an integrated team that together provides a holistic approach to treating substance abuse issues and mental health conditions. In addition to the care you receive with the team, they also provide you with resources within the community or the hospital system to address other physical health conditions.
They recognize that taking a comprehensive approach to your physiological, spiritual, and social needs improves your potential for successfully achieving sobriety and sustainable recovery. They work with you each day to provide you with the care you need while evaluating your progress and updating your plan.
Specialized Behavioral Health Groups
They also provide specialized behavioral health group sessions when you’re looking for specific help. For example, in the Dialectical Behavior Therapy Group, you can learn how to manage your life by reducing your emotional ups and downs. The Navigating Age Group is led by a psychologist who helps you overcome the challenges associated with the aging process.
They are connected with the Northern Arizona Healthcare Office of Philanthropy and accept donations through this organization to help provide care for patients who are unable to pay for services or do not have health insurance.
Latest Reviews
I was admitted voluntarily to the mental health area. It was the most traumatic experience of my life and was nothing short of psychological torture. Just the thing a potentially suicidal person needs. The real lesson I learned from that was that if I was ever really in danger of hurting myself, I should keep my mouth shut.I was stuck in a windowless box with very little information. I was waiting for the next thing to occur constantly, thinking I was getting out soon, and asking my observer was fruitless. All I could do the entire time was watch dry paint. I had no sense of the passage of time and my anxiety was more extreme than I had ever felt. When I got really scared, I asked to call my mom. They wouldn't let me. None of my family even knew I was in there. When they told me I was being sent somewhere for treatment, I was so scared. I didn't know why I was being treated like that and I felt nothing resembling compassion from anyone until morning shift arrived but by then I was losing my mind and was terrified to my core and regrettably I was a pain for the morning crew. My mind was going to horror movie places, like they were going harvest my organs or something. Only a little funny, in retrospect, because the terror was real and I still feel it when I dwell on my time there.Everything changed when I got to the Flagstaff behavioral health center. I was greeted with warmth and sympathy and it was one huge relief after another. I cried a lot because of how extreme the contrast was with VVMC. I was only there for two days, and it was a little boring but I was okay and the psychologist was quickly able to see what I had been trying to say all along, which is that I made some threats to my own life to emotionaly hurt people who were hurting me, but I wasn't a risk to myself or others. It was a not only extremely validating but it made me that much more aware of how severely the crew in Cottonwood failed me, and surely fail others. The Flagstaff center showed me that there are people who care and can help if I ever got that bad. But also, if you don't need to be there, they will see and you get out quicker.Stack this on top of the usual awful experience of visiting the ER at the Verde Vally Medical Center and I'm angry that they aren't being taken over, like by goverment or another company, however it would work.
Response from the owner1 month ago
Thank you for sharing your experience. We're sorry to hear about the distress you felt during your stay and the challenges you faced. It's reassuring to know that the care you received at the Flagstaff Behavioral Health Center provided the support you needed. If you would like to discuss your concerns further, we would welcome your call to our Patient Relations department at 928-639-6263.
I entered the ED about 8:30 AM on June 3, 2024. I was alone, shaking and barely able to stand, aged 77. (It was not busy that morning.)I was immediately impressed by the excellent ED nurse, who drew blood and set up an IV - which is usually a major problem for me -- having had many infiltrations, and a two DVTs from faulty IV jabs at the Flagstaff ED. No problems this time! I wish I could remember her name. However, with my brain fog at the time, I was in no shape to remember names.I had X-rays of my chest and I was quickly diagnosed with Bilateral Pneumonia caused by COVID-19. The actual ED physician was beyond excellent, although rushed. (VVMC has now added a second ED physician position, called an "Admitting Physician", in my case Dr Haboukh, who decided I needed to go into the hospital. His name showed up on my Discharge Instructions.)I was in the hospital for several days being treated for the pneumonia, in the COVID ward. The nursing staff was very caring and professional. I especially remember Anthony, who is an excellent communicator. Also the nurse with the Russian accent, who exhibited exceptional medical and leadership skills. Dr Duane Lambert is listed as my attending physician. He is an excellent geriatric doctor, although way too overloaded.All my care providers should be listed on the VVMC discharge papers, so I could thank them individually. I am certain that they saved my life!
Response from the owner2 months ago
Thank you for sharing your experience. We are pleased to hear that our emergency department and hospital staff provided you with excellent care during your visit. We will ensure your comments about the team's professionalism and dedication are shared with them. Wishing you continued recovery and good health.
DO NOT BRING YOUR LOVED ONE HERE!WORST PLACE FOR MEDICAL CARE!IT IS ALL BECAUSE OF BAD NURSING STAFF! NOT MY FIRST TIME HERE. BEEN HERE SINCE THE 1990'S MY PARENTS BOTH HAD BAD EXPERIENCES HERE AND DIED BECAUSE OF BAD CARE!NOW IT'S 2025 AND THEY ARE STILL HAVING THE SAME PROBLEM. I WILL NEVER RECOMEND THIS HOSPITAL AND I WILL NEVER COME BACK!PRESCOTT ARIZONA IS JUST A LITTLE FURTHER BUT WELL WORTH IT.SO TAKE IT SERIOUSLY WHEN I SAY THAT YOU HAVE BEEN Warned.
Response from the owner4 days ago
We appreciate your feedback and are sorry to hear about your negative experiences. If you would like to discuss further with our Patient Relations team, please call us at 928-639-6263. Thank you. 
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Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Inpatient Inpatient rehab is designed primarily for persons in early recovery and those who are exiting detox programs. It's ideal for clients in crisis or at an elevated risk of relapse. Inpatient treatment centers provide housing and meals, allowing clients to focus on their recovery away from distractions and addiction triggers. Clients engage in intensive psychotherapy, and many inpatient programs feature recovery-focused life skills training and/or complementary therapies like meditation, creative arts therapy, and other holistic treatments.
Intervention Services If a person denies their substance abuse behavior when confronted one-on-one, a drug intervention in Arizona may be necessary. An intervention may be formally planned with intervention services from a professional who can guide loved ones through this process. The intervention involves confronting someone with how their drinking or drug use has affected themselves and everyone around them and encourages them to get treatment.
Partial Hospitalization Program A partial hospitalization program (PHP) offers a short-term alternative to inpatient treatment or a step-down option after a residential program. With PHP treatment, you'll receive 6 to 8 hours of daily support, up to 5 days a week. The duration of a partial hospitalization program can vary with the average length being 90 days. While commuting is necessary, some programs also offer telehealth options. PHP treatment is often covered by insurance and typically offers medication management, relapse prevention techniques, and behavioral therapy.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Amenities
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Residential Setting -
Private Rooms
Staff
David R. Cheney
Chief Executive Officer
Robert Cofield, DrPH, FACHE
Chief Operating Officer
Sara Coverstone
Chief Compliance and Privacy Officer
Jim Elco, MBA, MHSA
Vice President of Strategy and Financial Planning
Jake Lansburg, MBA
Vice President of Care Transformation,Quality and Safety
Tyfanny Sweeney Laurano
NAH Chief Nursing Officer
Matthew Sena, MHA
Vice President of Operations
Cliff Loader
Chief Financial Officer
Contact Information
(928) 634-2251 
269 S Candy Ln
Cottonwood, AZ 86326
Get Help Now - 928-362-4304
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Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Nikki Wisher, BA
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