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Advocates Community Counseling

354 Waverly Street Framingham, MA 01702
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Advocates Community Counseling MA 1702

About Advocates Community Counseling

Advocates Community Behavioral Health Center in Framingham, Massachusetts provides compassionate and culturally competent care for individuals with substance use disorders and mental health issues. They can take care of co-occurring disorders as well. They can deliver both routine counseling and emergency room services. They offer same-day help for urgent behavioral conditions and 24/7 crisis intervention.

Services are available in all languages, including American Sign Language, to ensure people from diverse language backgrounds can get the support they need. They accept MassHealth, Medicare and most private insurance plans to keep costs low and services accessible to broader audiences.

Accessing Treatment in Framingham

Community Behavioral Health Center (CBHC) is situated along Worcester Road in the southern section of Framingham within Middlesex County, Massachusetts. The facility is just two miles south of the Framingham State Park and six miles northeast of Sudbury Reservoir. They extend services to patients from neighboring Natick, Waltham and Boston. Framingham bus terminal is a mile west of the facility and provides connection to local and regional bus routes. Framingham MBTA Station provides commuter rail service to Boston.

Crisis Support for Substance Use Disorder

Advocates offers 24/7 support for adults and adolescents experiencing acute mental health and substance use disorder crises. Their sensitive, respectful and tailored support at such critical periods fosters stability among patients. The coolest part is that this service can be delivered at home, school and many other community settings. So you don’t even have to make unnecessary emergency room visits.

Their community crisis stabilization (CCS) delivers more structured community-focused care for adults in crisis. This short-term program offers a voluntary and less restrictive overnight alternative to inpatient psychiatric care. The goal is to help you stabilize in a nurturing and supportive environment before connecting you to the appropriate care options for continued recovery. Transportation assistance is provided for this program.

Medication-Supported Recovery for Opioid Dependency

They offer medication assisted treatment (MAT) as a core recovery option particularly for adults dealing with opioid use issues. They may offer either buprenorphine or naltrexone to help you curb physiological cravings and eliminate painful withdrawal symptoms. The technique also includes counseling to help you tackle psychological and emotional issues and build coping skills to prevent relapse.

They offer individual, family and couples counseling that draws from proven methods like cognitive behavioral therapy. This helps you manage symptoms, improve relationships and develop healthier coping strategies. They also offer therapy groups where you can practice new sober skills like healthy communication, problem solving and anger management. Integrating behavioral therapy and addiction meds has been proven to foster lasting abstinence.

The facility also provides psychiatric assessments and medication management as part of comprehensive care. This can particularly benefit patients with co-occurring disorders.

Recovery Coaching and Care Coordination

They also offer recovery coaching with certified coaches available to help you navigate recovery and live a fulfilling life. Certified recovery coaches are trained professionals who use their personal experiences with addiction to guide and support others in their recovery journey. These experts provide non-clinic support like helping you with goal setting, exploring community resources and providing emotional encouragement during challenging times.

The wraparound services in this clinic may include recovery support services via care coordination as you move forward. These may include help with securing affordable housing, job search or placement, transportation and nutritional support.

Latest Reviews

Chandler Thomas
2 months ago on Google
1
I am very disappointed in the service at Advocates. When I started with Advocates 3-4 years ago, it was amazing and super easy to reach people at the reception. However as time went on I started struggling more mentally.I kept getting issues with being able to pick up medication refills for months on end, all because none of the psychs there understand how to send the correct medication PA s to the pharmacy for billing/health insurance purposes. No one can ever even get ahold of the psychs or anyone at reception and it is so unprofessional.I have been talking with the same therapist for years regarding my anxieties around the dynamic of my parents household, me struggling to keep a stable job, as well as feeling like I really have symptoms corresponding to OCD and Bipolar Disorder Type 2. My anxiety has been so bad that I will struggle to even eat and sleep during these higher anxiety flare ups. She would always just respond and say that it is normal and that she doesn t think I have either diagnoses or symptoms. She made me feel like a joke and ashamed to reach out for further help.I finally got referred to a PHP at Faulkner Hospital in JP, which the process itself was horrible. I had to schedule a psych evaluation, to which the very rude lady at reception told me You are aware that psych evals are for people who need to be hospitalized inpatient, right? As if I were stupid. Then some other lady called me at 9:30 pm the night before my scheduled evaluation and was asking me who at the reception scheduled it as if I worked there or something. At the PHP I got diagnosed with OCD and Bipolar Type 2 after only 4 days of meeting and talking with the doctors there. That goes to show the absolute JOKE that Advocates is as a whole. They hire extremely under qualified people who probably also get very underpaid, and expect them to actually help people with intense mental health issues. Plus all the mess regarding my pharmacy receiving the wrong PA s for the wrong prescriptions I ve never been to medical school and was able to figure that one out on my own.
Response from the owner2 months ago
Thank you for your feedback. We strive to deliver excellent care, and we regret those times when we fall short. We have shared your important feedback with the leadership of our Framingham location. If you d like to contact me directly, I d welcome the chance to learn more. You can reach me at MAvilesHernandez@Advocates.org. -Madeline Aviles-Hernandez, Senior Vice President of Behavioral Health Services
Emilio Fallas
2 months ago on Google
1
Don't go here if you expect them to actually help or get in contact with you. Contacting the financial branch might as well be a puzzle at this rate, I've literally written over their mail and mailed it back telling them I'm trying to get in contact and they still ignore. I tell them about serious issues and get jerked around for months. My meds appointment was supposed to be today and I've been completely ghosted by whatever staff member was supposed to handle this. If you care about yourself or whoever you're trying to help by bringing them here, go somewhere else. Go anywhere else.
Response from the owner2 months ago
Thank you for sharing this feedback. We strive to deliver excellent care, and hearing from community members helps us to improve when we ve missed the mark. I ve shared your feedback with CBHC leadership, and I d welcome the chance to connect, both to learn more and to help resolve any issues. You can reach me directly at DDunn@Advocates.org. -Danielle Dunn Flaven, Vice President of Integrated Clinical Services
kellie babin
4 months ago on Google
1
if your going there to seek help God help u they withhold meds I've gone many days without dr don't call back nurses lie also run the place they have made my life a living hell I feel like they look down at me recule me they are all very un professional though the pharmacy is AMAZING & ALSO PICKING UP THE SLACK FO THE DR& NURSES MISTAKES
Response from the owner2 months ago
Thank you for sharing these thoughts. If you'd like to discuss further, I'd welcome the chance to learn more. You can reach me directly at DDunn@Advocates.org. -Danielle Dunn, Vice President of Integrated Clinical Services
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Rehab Score

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5.4 / 10

Location

Accepted Insurance

Advocates Community Counseling works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Diane Gould, LICSW

President & CEO

Regina Marshall

COO

Keith Neal, MBA, MHL, CHFP

CFO

Dr. Madeline Aviles-Hernandez

Senior VP of Behavioral Health Services

Jeffrey Keilson

Senior VP of Strategic Planning

Janine Taylor, MS, SPHR, SHRM-SCP

Chief Human Resources Officer

Mark Viron, MD

Chief Medical Officer

Joseph Robitaille, MBA, LABA, BCBA

Senior VP of Children’s Services

Contact Information

Phone icon (508) 661-2020
Building icon

354 Waverly Street
Framingham, MA 01702

Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Framingham

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Reviews of Advocates Community Counseling

2.6/5 (33 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (33 reviews)
Michelle King
6 days ago
1

So I would not recommend for anybody to go there.... I have been going here for over 5 yrs... I have been degraded helpless hopeless They def don't care ..... It is sad that a mental place makes me feel like this.... Its a one way road....that is staff against us patients We r a pay check for them.... They won't help me and I am begging for help support advise I have been asking for help for months That's all they did is ruin me even more mentally They don't care I have lost weight have no energy cant eat.... I have told everybody this am I getting help no...no...

Vincent Francioso
1 week ago
5

This place has been excellent to me, a little hard to get a hold of on occasions but who isn’t, most 1 stars probably are misconstrued, these peop Help people and there great!

david saporetti
3 weeks ago
5

Dan Smith
1 month ago
5

Chandler Thomas
2 months ago
1

I am very disappointed in the service at Advocates. When I started with Advocates 3-4 years ago, it was amazing and super easy to reach people at the reception. However as time went on I started struggling more mentally. I kept getting issues with being able to pick up medication refills for months on end, all because none of the psychs there understand how to send the correct medication PA’s to the pharmacy for billing/health insurance purposes. No one can ever even get ahold of the psychs or anyone at reception and it is so unprofessional. I have been talking with the same therapist for years regarding my anxieties around the dynamic of my parents household, me struggling to keep a stable job, as well as feeling like I really have symptoms corresponding to OCD and Bipolar Disorder Type 2. My anxiety has been so bad that I will struggle to even eat and sleep during these higher anxiety flare ups. She would always just respond and say that it is “normal” and that she doesn’t think I have either diagnoses or symptoms. She made me feel like a joke and ashamed to reach out for further help. I finally got referred to a PHP at Faulkner Hospital in JP, which the process itself was horrible. I had to schedule a psych evaluation, to which the very rude lady at reception told me “You are aware that psych evals are for people who need to be hospitalized inpatient, right?” As if I were stupid. Then some other lady called me at 9:30 pm the night before my scheduled evaluation and was asking me who at the reception scheduled it as if I worked there or something. At the PHP I got diagnosed with OCD and Bipolar Type 2 after only 4 days of meeting and talking with the doctors there. That goes to show the absolute JOKE that Advocates is as a whole. They hire extremely under qualified people who probably also get very underpaid, and expect them to actually help people with intense mental health issues. Plus all the mess regarding my pharmacy receiving the wrong PA’s for the wrong prescriptions… I’ve never been to medical school and was able to figure that one out on my own.

Response from the ownerInvalid relative date format:
Thank you for your feedback. We strive to deliver excellent care, and we regret those times when we fall short. We have shared your important feedback with the leadership of our Framingham location. If you’d like to contact me directly, I’d welcome the chance to learn more. You can reach me at MAvilesHernandez@Advocates.org. -Madeline Aviles-Hernandez, Senior Vice President of Behavioral Health Services
Emilio Fallas
2 months ago
1

Don't go here if you expect them to actually help or get in contact with you. Contacting the financial branch might as well be a puzzle at this rate, I've literally written over their mail and mailed it back telling them I'm trying to get in contact and they still ignore. I tell them about serious issues and get jerked around for months. My meds appointment was supposed to be today and I've been completely ghosted by whatever staff member was supposed to handle this. If you care about yourself or whoever you're trying to help by bringing them here, go somewhere else. Go anywhere else.

Response from the ownerInvalid relative date format:
Thank you for sharing this feedback. We strive to deliver excellent care, and hearing from community members helps us to improve when we’ve missed the mark. I’ve shared your feedback with CBHC leadership, and I’d welcome the chance to connect, both to learn more and to help resolve any issues. You can reach me directly at DDunn@Advocates.org. -Danielle Dunn Flaven, Vice President of Integrated Clinical Services
kellie babin
4 months ago
1

if your going there to seek help God help u they withhold meds I've gone many days without dr don't call back nurses lie also run the place they have made my life a living hell I feel like they look down at me recule me they are all very un professional though the pharmacy is AMAZING & ALSO PICKING UP THE SLACK FO THE DR& NURSES MISTAKES

Response from the ownerInvalid relative date format:
Thank you for sharing these thoughts. If you'd like to discuss further, I'd welcome the chance to learn more. You can reach me directly at DDunn@Advocates.org. <br><br>-Danielle Dunn, Vice President of Integrated Clinical Services
Eric D. Knight
4 months ago
5

I’m new to the Massachusetts area and I am EXTREMELY IMPRESSED WITH THE SERVICES ADVOCATES PROVIDES! My Therapist and Psychiatrist have been EXTREMELY SUPPORTIVE AND HELPFUL ON MY ROAD TO RECOVERY!

Response from the ownerInvalid relative date format:
Thank you, Eric. Welcome to Massachusetts! If you’d ever like to share more feedback, we’d welcome it! You can reach us at Counseling@Advocates.org.
Allan López
5 months ago
1

Está oficina no se preocupa por sua pacientes no te llaman y siempre es una escusa solo están ahí para ganar un sueldo me gustaría que un supervisor de área los evaluará la deficiencia del personal es una lastima que jueguen de esa manera con personas que necesitan ese apoyo

Response from the ownerInvalid relative date format:
Gracias por comunicar su preocupación y dejarnos saber su sentir. Si así lo desea, puede comunicarse conmigo a MAvilesHernandez@Advocates.org <br><br>-Dr. Madeline Avilés-Hernández, <br>Senior Vice President Behavioral Health Services
Jasmine
7 months ago
4

Unlike others who have left reviews, I have had the same therapist and med prescriber for about a year and a half. I like both of them; I feel respected and heard by both. I would recommend.

Michael Bakerian
8 months ago
1

Horrible place if you need consistency and particular times

Mikilhaila Trollinger
8 months ago
5

Kind and patient with my kiddo.

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