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Advocates

1881 Worcester Road Framingham, MA 01701
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About Advocates

The facility offers outpatient counseling and psychiatric services. Even if you can’t schedule an appointment, you can go to walk in hours Monday through Friday 8 am to 8 pm and Saturday and Sunday from 9 am to 5 pm.

Though not a clinical service, if you’re in addiction recovery, they have recovery coaches to help. The coaches use their own experience to help you navigate resources to return to a fulfilling life. Recovery coaching is for those 18 and older through private pay, though some insurance companies cover this benefit.

There are addiction recovery homes for residential support where the average stay is six to nine months. There’s a recovery house for women and a separate house for men 18 and older. They accept most major insurance for residential living, including MassHealth.

If you’re a first offender DUI, there’s a 16 week program providing 40 hours of education. The program includes meetings, an assessment and victim impact meetings. They also have aftercare for second offenders. The program lasts one year, after completion of a 14 day residential program.

Latest Reviews

Julia Provencial
2 weeks ago on Google
1
They opened my mail. Need I say more?!
yaa konadu
3 weeks ago on Google
1
I am a former employee who used to work at Advocate everything was fine until one demonic staff who used to always pick up a fight with me did and I try to scare her through pain and agony and she reported me. They actually sided with her because she was pregnant during that time and none of the HR could believe my side. The painful part was they, never gave me a warning to sign but instead they went ahead to fire me and told me I could come back after a year to apply. This incident happened somewhere May 2024. I even pleaded with one of the HR and she told me she agreed that they are been unfair to me but she will not help me. I said okay with a sudden voice..mom! On May 2025 I have applied several times and several positions they keep writing me back that am not qualified even though am well experienced and my Resume is quite interested. The painful part of it is that, when you check their website there are many positions but they just don't want to rehire me again. It's very pathetic when you used to work at a company that you really like and unfortunate thing happens to you and they company does not even offer you chance. I never planned to write any bad thing about the company but am very hurt and disappointed that they still have the staff who fought with me in the company. Working and paying her. This is really inhuman to me. Anyway thank you for hiring me at the company with all the strict rules and regulations without any sympathy of a heart.
Jon Franklin
2 months ago on Google
1
Marcy Morgenbesser got "passed up on a promotion" here quote on quote and in turn I can only muster a star if at all in my express dealings Advocates because bless your heart if you were to know a Social Worker of this milleu and calibre. Sad~!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.5 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Diane Gould, LICSW

President & CEO

Regina Marshall

COO

Keith Neal, MBA, MHL, CHFP

CFO

Dr. Madeline Aviles-Hernandez

Senior VP of Behavioral Health Services

Jeffrey Keilson

Senior VP of Strategic Planning

Janine Taylor, MS, SPHR, SHRM-SCP

Chief Human Resources Officer

Mark Viron, MD

Chief Medical Officer

Joseph Robitaille, MBA, LABA, BCBA

Senior VP of Children’s Services

Contact Information

Building icon

1881 Worcester Road
Framingham, MA 01701

Fact checked and written by:
Susan Bertram, BA
Edited by:
Kerry Nenn, BSW

Reviews of Advocates

4.1/5 (74 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.1 (74 reviews)
Just Suzy
2 weeks ago
5

Julia Provencial
2 weeks ago
1

They opened my mail. Need I say more?!

yaa konadu
3 weeks ago
1

I am a former employee who used to work at Advocate everything was fine until one demonic staff who used to always pick up a fight with me did and I try to scare her through pain and agony and she reported me. They actually sided with her because she was pregnant during that time and none of the HR could believe my side. The painful part was they, never gave me a warning to sign but instead they went ahead to fire me and told me I could come back after a year to apply. This incident happened somewhere May 2024. I even pleaded with one of the HR and she told me she agreed that they are been unfair to me but she will not help me. I said okay with a sudden voice..mom! On May 2025 I have applied several times and several positions they keep writing me back that am not qualified even though am well experienced and my Resume is quite interested. The painful part of it is that, when you check their website there are many positions but they just don't want to rehire me again. It's very pathetic when you used to work at a company that you really like and unfortunate thing happens to you and they company does not even offer you chance. I never planned to write any bad thing about the company but am very hurt and disappointed that they still have the staff who fought with me in the company. Working and paying her. This is really inhuman to me. Anyway thank you for hiring me at the company with all the strict rules and regulations without any sympathy of a heart.

Y Vandee
3 weeks ago
5

Jon Franklin
2 months ago
1

Marcy Morgenbesser got "passed up on a promotion" here quote on quote and in turn I can only muster a star if at all in my express dealings Advocates because bless your heart if you were to know a Social Worker of this milleu and calibre. Sad~!

Taryn “Lazinskit93” Lazinski
5 months ago
5

Excellent quality service they are who they are. They’ve been around for people and families with real life issues including low income, mental health or substance abuse, grief or family counseling included they are professional and more than “just nice” to patients thinking that’s what therapy is. No - they are the real deal and provide community services without leaving people street homeless.

C C
5 months ago
5

Aaliyah Scott
5 months ago
1

I was offered a job at advocates, and I completed all the onboarding, filled out the CORI form, DMV record and I got a call one week from my start date that they would be rescinding my job offer but did not offer an explanation and no one had raised any issue with any aspect of my job application except to call me and tell me I no longer had the job. They even had me drive 45 minutes out of my way to the office to get my badge. This is absolutely no way to run a business and you should consider finding another place of employment so that you don t get offered employment under false pretenses.

Response from the owner 5 months ago
Thank you for taking the time to share your experience. We're truly sorry to hear that you were left feeling frustrated or disappointed. At Advocates, we take our hiring process seriously and aim to communicate clearly and respectfully with all candidates. While we can t share details about individual applications out of respect for privacy, please know that decisions are never made lightly. When concerns arise during the hiring process, we do our best to address them directly and with care. We recognize that this was a difficult and upsetting situation, and we regret that your experience with us did not reflect the values we strive to uphold. We wish you the very best in your future endeavors.
Heather Mcmahon
10 months ago
5

My name is Heather McMahon and I'm a former employee there I worked in their Deaf Services department back in 2002. They are an AMAZING agency!!! They truly care about and support the people they serve!!! ADVOCATES Inc.... you ROCK thank you for you dedication and hard work😁

Glaucia Cassama
1 year ago
5

Good

brenda darl Adamitey (Brendadarl)
1 year ago
5

Good customer service

Noel
1 year ago
5

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