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Baystate Medical Practices – Greenfield Family Medicine

48 Sanderson Street, 1st Floor Greenfield, MA 01301
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Baystate Medical Practices - Greenfield Family Medicine MA 1301

About Baystate Medical Practices – Greenfield Family Medicine

Baystate Health and Wellness Center in Greenfield is a primary care facility for individuals of all ages. While this location doesn’t provide behavioral health or addiction care services, they can serve as a referral to other Baystate locations that do offer addiction treatment. It can also serve as the physical health component of your recovery journey.

Empowering Pregnant Women

One of the programs you may be referred to is EMPOWER. This program is tailor made for pregnant women with opioid use disorder. It’s a community based recovery program that reflects the special health needs of pregnant women and their developing children while recovering from opioid addiction. That means it makes special considerations that other treatment options may not.

EMPOWER also includes parenting support. The program as a whole is designed to help you give your child the best start possible and serves to connect you with supportive resources to meet that goal.

Coaching Your Recovery

In addition to treatment programs, Baystate Health offers recovery coaches to those seeking substance abuse recovery. These coaches share your lived experience with addiction and use that to guide you on the path to recovery. These coaches provide direct advice (like finding a provider) as well as general ongoing support.

Medicare and Medicaid are accepted here, alongside many private insurance plans. Financial assistance is also available.

Similar Rehab Centers

Latest Reviews

asher asherchicoine@gmail.com
3 weeks ago on Google
1
I tried to make an appointment with quabin medical at 95 Sergeant St., Belchertown. The lady I talked to said I have an appointment there at 11:40. I showed up early go to check in. They say I don’t have an appointment there. I called the same phone number I called the day before.I got a different lady this time. She said my appointment is in Greenfeild, 48 Sanderson St. I drove from Belchertown to Greenfeild. I was 16 minutes late. Even though I called to see if it’s worth me going knowing I’ll be late, The lady told me just to go there I get to the greenfield office and They say there’s nothing they can do. I have to reschedule. Now I’ve missed three hours of work and no solution to the problem.
Response from the owner2 weeks ago
Thank you for taking the time to share your feedback. We understand that scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
Maureen McNamara
1 month ago on Google
1
Dr's and NPs give their full attention. I got ovarian cancer appoints were moving along til I needed a port and chemo. Seems oncology in Springfeild to be quite slow about moving the port and chemo along for appointments and it being a late stage no matter how many times I ask for an up date 24 hrs for return call. A return call would be nice and not have to wait 2 days. Late stage cancer moving chemo along would be nice location in Springfeild and Greenfeild. A port that can be implanted in a few minutes REALLY???
Response from the owner2 weeks ago
Thank you for sharing your feedback. We’d value the opportunity to better understand your concerns. Please feel free to contact our Patient Relations team at 413-794-5456 or feedback@baystatehealth.org if you’d like to continue the conversation.
- Responded by the Baystate Health team
danielle geigle
1 month ago on Google
1
Not able to gey ahold of ppl in the office unless you jump through hoops and even then you likely are not going to get much help. My son has been a pt there isnce before birth and was even born there and I can't even get him in for his annual physical for months out. Have to pay to take him to urgent care instead, after appx 8 yrs of being linked w them and despite my son never seeing another pedicatrician. iburge parents to go elsewhere
Response from the owner2 weeks ago
Thank you for taking the time to share your feedback. We understand that delays and scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
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6.2 / 10

Accepted Insurance

Baystate Medical Practices – Greenfield Family Medicine works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Peter D Banko

President & CEO

Jennifer Wills

Chief Marketing & Communications Officer

Paul Watson

Interim CIO

Vanessa L Smith, Esq

Chief Legal Officer

Sam Skura Interim

COO

ddie Seiler, MD

Chief Clinical Officer

Joanne Miller

Chief Nursing Executive

Raymond McCarthy

CFO

Yvonne Cheung, MD, MPH, MBA

Chief Medical Officer

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

48 Sanderson Street
1st Floor
Greenfield MA, 01301

Edited by:
Nikki Wisher, BA

Rehab in Cities Near Greenfield

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Reviews of Baystate Medical Practices – Greenfield Family Medicine

2.2/5 (49 reviews)
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Overall Experience
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Google Reviews

2.2 (49 reviews)
Alltair111
2 weeks ago
4

Great doctors, good service. My doctor is always present and asks good questions. He doesn't rush and is friendly and knowledgeable. My only complaint is that it takes too long to get appointments.

Response from the owner
Thank you for taking the time to share your positive feedback. We understand that delays and scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
asher asherchicoine@gmail.com
3 weeks ago
1

I tried to make an appointment with quabin medical at 95 Sergeant St., Belchertown. The lady I talked to said I have an appointment there at 11:40. I showed up early go to check in. They say I don’t have an appointment there. I called the same phone number I called the day before.I got a different lady this time. She said my appointment is in Greenfeild, 48 Sanderson St. I drove from Belchertown to Greenfeild. I was 16 minutes late. Even though I called to see if it’s worth me going knowing I’ll be late, The lady told me just to go there I get to the greenfield office and They say there’s nothing they can do. I have to reschedule. Now I’ve missed three hours of work and no solution to the problem.

Response from the owner
Thank you for taking the time to share your feedback. We understand that scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
Maureen McNamara
1 month ago
1

Dr's and NPs give their full attention. I got ovarian cancer appoints were moving along til I needed a port and chemo. Seems oncology in Springfeild to be quite slow about moving the port and chemo along for appointments and it being a late stage no matter how many times I ask for an up date 24 hrs for return call. A return call would be nice and not have to wait 2 days. Late stage cancer moving chemo along would be nice location in Springfeild and Greenfeild. A port that can be implanted in a few minutes REALLY???

Response from the owner
Thank you for sharing your feedback. We’d value the opportunity to better understand your concerns. Please feel free to contact our Patient Relations team at 413-794-5456 or feedback@baystatehealth.org if you’d like to continue the conversation.
- Responded by the Baystate Health team
danielle geigle
1 month ago
1

Not able to gey ahold of ppl in the office unless you jump through hoops and even then you likely are not going to get much help. My son has been a pt there isnce before birth and was even born there and I can't even get him in for his annual physical for months out. Have to pay to take him to urgent care instead, after appx 8 yrs of being linked w them and despite my son never seeing another pedicatrician. iburge parents to go elsewhere

Response from the owner
Thank you for taking the time to share your feedback. We understand that delays and scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
Carl Swanson
2 months ago
1

Staff cursing out patients is a new one

Response from the owner
Thank you for sharing your concerns. The information you’ve provided has been escalated to our Patient Relations team and clinical leadership for thorough review. We take all feedback seriously and welcome the opportunity to connect with you directly. Please contact our Patient Relations team at 413-794-5456 or feedback@baystatehealth.org.
— Responded by the Baystate Health team
Lilac LightsNE (Lilac)
2 months ago
1

David K
3 months ago
5

I have been pleased with the continuity of care at this practice. Their interaction with my gasto and pulmonary specialists has been seamless. They are doing a great job within our healthcare system which is broken by no-fault of Baystate.

Response from the owner
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
Christa Chevalier
4 months ago
1

I am very glad to have left this practice. Long waits, never felt like it was patient centered. My breaking point was I was not allowed to book a sick visit for my child w/in a timely manner and when I said I was going to bring my child to an urgent care office because it was urgent and could not wait to be seen I was informed I was not allowed to keep the in office appointment as a follow up with our pediatrician. If I chose to have my child seen at urgent care they would not schedule me for a follow up. Very happy to have found MUCH more supportive and patient centered care elsewhere

Response from the owner
Thank you for your feedback. We want every Baystate Health location, including Baystate Family Medicine in Greenfield, to reflect our values of safe, respectful, and compassionate care. Your comments have been shared with the respective team. If you’d like to discuss your experience further, please contact our Patient Relations team at 413-794-5456 or feedback@baystatehealth.org. - Responded by the Baystate Health team
Roberto Linares
5 months ago
5

best people

Response from the owner
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
Tyler Peters
5 months ago
1

Waited on hold for 25 minutes for the call to be ended I have asthma and need medication but I can’t even contact my doctor?! Goes to show how much they actually care I’ll be looking else where for help

Response from the owner
Thank you for your feedback. We take concerns related to care very seriously, and your comments have been shared with our internal teams for review. While we cannot discuss individual care details publicly, we are committed to continuous improvement and encourage you to reach out to our Patient Relations team at 413-794-5456 or feedback@baystatehealth.org to address this further.
- Responded by the Baystate Health team
teo vasquez
5 months ago
5

Great staff and nothing but good things to say

Response from the owner
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
kylie brunner
6 months ago
4

Always a 20 minute wait on hold to speak to anyone!! WHY???? Always a good experience here for us 😁

Response from the owner
Thank you for sharing your feedback. We’re so happy to hear about your positive experience with us. We apologize for any confusion about our hours. While our office opens at 7:30 AM, our phone system across the health system starts operating at 8:00 AM.

Thank you for taking the time to share your feedback, and thank you for trusting us with your care! - Responded by Baystate Health
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