Get Help Now
Question iconSponsored Helpline
Phone icon 800-641-8351

Behavioral Health Network – Mercy Medical Center

271 Carew Street
Springfield, MA 01102
Claim Profile
Behavioral Health Network - Mercy Medical Center MA 1102

About Behavioral Health Network – Mercy Medical Center

This outpatient behavioral health program takes place in a primary care setting. Sessions are person centered and collaborative. They will help you set and achieve your goals. Clinicians will provide strategies, services, and support. They’ll also give you referrals to community resources. Treatment sessions will help stabilize you, provide interventions for medical management, and encourage behavioral changes. You can expect sessions to focus on relaxation skills and coping strategies. Before leaving you’ll receive ongoing therapy skills.

Medication assisted therapy for opioid addiction is provided using Vivitrol and suboxone. These medications help eliminate withdrawal symptoms and reduce drug cravings. To ensure long term recovery, medication management will be an ongoing part of treatment. Routine labs and screenings for HIV and hepatitis are available here. If you speak Spanish you can obtain services in Spanish

Former clients of Mercy Medical Center say that the therapy here helped them overcome obstacles. Others former clients say that this facility is unprofessional and disorganized.

Similar Rehab Centers

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Latest Reviews

Jay Eme
1 week ago on Google
1
My son cut his hand and needed stitches. Me and my 3 children had to wait over 7 hours in the waiting room, they fell asllep in the chairs. No one asked us once if I needed help. I had to call the hospital from the waiting room to find out about my son's situation. At 130 am, the doctor came out and told me that since my son has a mental disability he had to stay until he spoke to crisis. He didnt tell me that wouldn't be until the next morning. I was going to leave and come back in the morning, but wanted to ask him a couple if questions first. I went to talk to the front desk in ER, and the woman was very rude to me and told me that " you can either leave or be arrested". All I did was ask to speak to the doctor, and that was her response. The police officer on duty threw me out of the hospital, because she told him to even though I did nothing wrong. He told me if I didnt leave he would arrest me. He wouldn't even let my 10 yr old daughter use the bathroom before we left. It was almost 2am, nothing was open and we live 15 minutes away. This was a hortible experience and we will go to Westfield next time. I would NEVER go to this hospital or recommend it to anyone EVER!! 7 hours in the waiting room, and forced to leave or be arrested and Ii had my 2 sons 7, 8 and my 10 yr old daughter. They slept, while I waited patiently and this is how I was treated. My children were hungry, and the staff didnt even offer them water. I had to go to the McDonald's because they dont even have vending machines there. Did I mention that there were only 3- 4 people that came to the ER that night, and it still took 7 hours for stitches. Worst experience yet!!
Colleen Provancher
2 weeks ago on Google
1
I needed stitches bad! Had me waiting HOURS! SHOULD NOT BE WHEN YOU CHECK IN TO BE SEEN with deep hole in you! Should be how bad you are! This waiting room is a JOKE! Do better people!!!!!!! Never ever again! This Is Ridiculous & sad. ✨On another note..... After I was finally called back the nurse and doctor on floor were AMAZING!! Took good care of me and I was in & out out back there quick! The waiting room is a mess & the problem!!
Response from the owner1 week ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
TJ Hawkins
2 weeks ago on Google
5
(Im a student @ STCC ) Personally after showing that I was willing to EFFECTIVELY communicate I got an honest insight on how I could better my condition and deal with my lingering problems. They did not sugarcoat or tippy-toe around the problem , def worth a shot 🤙🏾✨
Response from the owner1 week ago
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
5.9 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Amenities

  • private iconPrivate Setting

Staff

Steve Winn, Ph.D.

President & CEO

Dr. Sara Brewer

Medical Director

Randie Caetano Cadigan

VP, Care Management

Jessica DeFlumer, MA

Executive VP

Stewart Joslin

CFO

Jennifer Moore, LICSW

Clinical Director, Privacy Officer

Ruth A. Potee, MD, DFASAM, FAAFP

Medical Director, Substance Use Disorders

Contact Information

Building icon

271 Carew Street
Springfield, MA 01102

Explore Other Centers Near Springfield

Reviews of Behavioral Health Network – Mercy Medical Center

3.3/5 (512 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
259
4
36
3
12
2
14
1
196

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (512 reviews)
Jay Eme
1 week ago
1

My son cut his hand and needed stitches. Me and my 3 children had to wait over 7 hours in the waiting room, they fell asllep in the chairs. No one asked us once if I needed help. I had to call the hospital from the waiting room to find out about my son's situation. At 130 am, the doctor came out and told me that since my son has a mental disability he had to stay until he spoke to crisis. He didnt tell me that wouldn't be until the next morning. I was going to leave and come back in the morning, but wanted to ask him a couple if questions first. I went to talk to the front desk in ER, and the woman was very rude to me and told me that " you can either leave or be arrested". All I did was ask to speak to the doctor, and that was her response. The police officer on duty threw me out of the hospital, because she told him to even though I did nothing wrong. He told me if I didnt leave he would arrest me. He wouldn't even let my 10 yr old daughter use the bathroom before we left. It was almost 2am, nothing was open and we live 15 minutes away. This was a hortible experience and we will go to Westfield next time. I would NEVER go to this hospital or recommend it to anyone EVER!! 7 hours in the waiting room, and forced to leave or be arrested and Ii had my 2 sons 7, 8 and my 10 yr old daughter. They slept, while I waited patiently and this is how I was treated. My children were hungry, and the staff didnt even offer them water. I had to go to the McDonald's because they dont even have vending machines there. Did I mention that there were only 3- 4 people that came to the ER that night, and it still took 7 hours for stitches. Worst experience yet!!

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org.
Colleen Provancher
2 weeks ago
1

I needed stitches bad! Had me waiting HOURS! SHOULD NOT BE WHEN YOU CHECK IN TO BE SEEN with deep hole in you! Should be how bad you are! This waiting room is a JOKE! Do better people!!!!!!! Never ever again! This Is Ridiculous & sad. ✨On another note..... After I was finally called back the nurse and doctor on floor were AMAZING!! Took good care of me and I was in & out out back there quick! The waiting room is a mess & the problem!!

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
TJ Hawkins
2 weeks ago
5

(Im a student @ STCC ) Personally after showing that I was willing to EFFECTIVELY communicate I got an honest insight on how I could better my condition and deal with my lingering problems. They did not sugarcoat or tippy-toe around the problem , def worth a shot 🤙🏾✨

Response from the owner
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
Unclev Unclev
3 weeks ago
1

I had a concern that I wanted to discuss therefore I called the switchboard and was transferred to Megan's voicemail. I never received a call back. Apparently, they don't really want to know about your concerns. I give me Megan's zero Stars. Edited to add, had another concern with Mercy medical center and I did receive a call back promptly to discuss my concern. Was told they would get back to me and of course that never happened. Save yourself some money and get rid of this department. They're not doing their job.

Response from the owner
We're sorry to hear that you are disappointed with your experience at a Trinity Health Of New England Medical Group location. We would like to put you in touch with a manager who can discuss this with you and look into it further. They can be reached at memberexperience@trinityhealthofne.org
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-641-8351
Left arrow iconBack

Write a review for Behavioral Health Network – Mercy Medical Center

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-847-1418
Question iconSponsored Helpline