Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

Behavioral Health Network – Mercy Medical Center

271 Carew Street Springfield, MA 01102
Claim Profile
Behavioral Health Network - Mercy Medical Center MA 1102

About Behavioral Health Network – Mercy Medical Center

This outpatient behavioral health program takes place in a primary care setting. Sessions are person centered and collaborative. They will help you set and achieve your goals. Clinicians will provide strategies, services, and support. They’ll also give you referrals to community resources. Treatment sessions will help stabilize you, provide interventions for medical management, and encourage behavioral changes. You can expect sessions to focus on relaxation skills and coping strategies. Before leaving you’ll receive ongoing therapy skills.

Medication assisted therapy for opioid addiction is provided using Vivitrol and suboxone. These medications help eliminate withdrawal symptoms and reduce drug cravings. To ensure long term recovery, medication management will be an ongoing part of treatment. Routine labs and screenings for HIV and hepatitis are available here. If you speak Spanish you can obtain services in Spanish

Former clients of Mercy Medical Center say that the therapy here helped them overcome obstacles. Others former clients say that this facility is unprofessional and disorganized.

Latest Reviews

Scott Maroon
2 weeks ago on Google
5
Quick and great service
Ivan
2 weeks ago on Google
5
10/10 experience when your doctor is Loki Skylizard. He is patient, welcoming, extremely comfortable to be around and also very, very nice. I used to think doctors were greedy who only listened to multi billion corporations. But not now. Loki Skylizard has changed my outlook on Doctors. Solid 10/10, would recommend.
Will Brown
2 weeks ago on Google
1
My Mother suffered at the hands of the Mercy Hospital system two days ago. She was told she had a fracture, but didn't receive details on the type of fracture. She wasn't properly discharged and they made vital mistakes with her medication instructions. They treated my handicapped mother so poorly that I am ashamed to even report this incident. But I must do this! My mother will never go back to this facility again. They should be ashamed of how they managed my mother and the pain she was in. The only reason I'm leaving 1 star is because my review couldn't be posted without it. Read between the lines.
Response from the owner1 week ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
5.9 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Amenities

  • private iconPrivate Setting

Staff

Steve Winn, Ph.D.

President & CEO

Dr. Sara Brewer

Medical Director

Randie Caetano Cadigan

VP, Care Management

Jessica DeFlumer, MA

Executive VP

Stewart Joslin

CFO

Jennifer Moore, LICSW

Clinical Director, Privacy Officer

Ruth A. Potee, MD, DFASAM, FAAFP

Medical Director, Substance Use Disorders

Contact Information

Building icon

271 Carew Street
Springfield, MA 01102

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Rehab in Cities Near Springfield

Left arrow icon Back to MA

Reviews of Behavioral Health Network – Mercy Medical Center

3.3/5 (475 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
241
4
36
3
11
2
13
1
177

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (475 reviews)
Scott Maroon
2 weeks ago
5

Quick and great service

Ivan
2 weeks ago
5

10/10 experience when your doctor is Loki Skylizard. He is patient, welcoming, extremely comfortable to be around and also very, very nice. I used to think doctors were greedy who only listened to multi billion corporations. But not now. Loki Skylizard has changed my outlook on Doctors. Solid 10/10, would recommend.

Will Brown
2 weeks ago
1

My Mother suffered at the hands of the Mercy Hospital system two days ago. She was told she had a fracture, but didn't receive details on the type of fracture. She wasn't properly discharged and they made vital mistakes with her medication instructions. They treated my handicapped mother so poorly that I am ashamed to even report this incident. But I must do this! My mother will never go back to this facility again. They should be ashamed of how they managed my mother and the pain she was in. The only reason I'm leaving 1 star is because my review couldn't be posted without it. Read between the lines.

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
holly “Holly” binczewski
3 weeks ago
5

Caitlin Normoyle with personal primary care is the best! Highly professional and reccomended

Ryan D
4 weeks ago
1

Avoid Mercy at all costs. My father was recently admitted. While the floor nurses themselves are great, the nurse case managers are horrible. Instead of working with patients and their family to select appropriate rehabilitation and nursing facilities before case managers start looking for available locations, the case managers select the facilities on their own and force patients and their family to accept the location they picked. Absolutely horrible. My family was only given a list of places after the case manager had already got offers from facilities. AVOID Mercy. Now I see why Mercy is consistently rated as one of the worst hospitals in Massachusetts.

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Unclev Unclev
1 month ago
1

I had a concern that I wanted to discuss therefore I called the switchboard and was transferred to Megan's voicemail. I never received a call back. Apparently, they don't really want to know about your concerns. I give me Megan's zero Stars

Response from the owner
We're sorry to hear that you are disappointed with your experience at a Trinity Health Of New England Medical Group location. We would like to put you in touch with a manager who can discuss this with you and look into it further. They can be reached at memberexperience@trinityhealthofne.org
Kathleen Lawson
1 month ago
1

If I could leave zero starts I would. Our doctor TOLD us to go to the ER. We have been here for five and half hours. At least a dozen people that came in AFTER us have been seen and sent home. My husband is 75 years old this is inhumane!!!

Colleen Provancher
2 months ago
5

I had to go to the emergency room last night because I cut through my finger pretty bad and the doctor and nurses there were amazing they took me right away and they kept me calm because my anxiety was very bad. Doctor Landry and nurse Katie were so awesome with their care with me getting stitches. They gave great aftercare knowledge and recommend a doctor for me. I was in and out. I would definitely come back here if needed.

Israel Gonzalez
3 months ago
1

Do not show up at the emergency room unless you're absolutely dying. On MINIMUM, your wait will be 5 hours. After I waited 10 hours I got up and left. Went to Urgent Care the next day and I was seen in 12 minutes. Will never again return to Mercy Hospital for anything. They can go out of business for all I care.

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Wenderful Eve
3 months ago
1

Literally came at the same time as a white client, decided to see her first, I literally have the same symptoms as her and she got a room right away, I didn't even get taken to triage, its ridiculous!! Staff is very rude

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
María Correa
3 months ago
5

Yo les doy las gracias al Mercy por su excelente trabajo e hido 3 veces y me an atendido rápida mente x la cuestión del corazón y la neumonia se quedaron pendiente hasta q me vieron mejor y las enfermeras de cuarto son amables y comprensivas gracias a ellos puedo comenzar un tratamiento con is pulmones y el corazón excelente trabajo sigan así pendiente al paciente

Response from the owner
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
Jose Nieto
3 months ago
5

Response from the owner
Thank you for your wonderful review! Our mission is central to everything we do, and we’re proud of our team’s dedication to living out that mission through exceptional care. Your kind words affirm our efforts.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Behavioral Health Network – Mercy Medical Center

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline