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Behavioral Health Network – Mercy Medical Center

271 Carew Street
Springfield, MA 01102
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About Behavioral Health Network – Mercy Medical Center

This outpatient behavioral health program takes place in a primary care setting. Sessions are person centered and collaborative. They will help you set and achieve your goals. Clinicians will provide strategies, services, and support. They’ll also give you referrals to community resources. Treatment sessions will help stabilize you, provide interventions for medical management, and encourage behavioral changes. You can expect sessions to focus on relaxation skills and coping strategies. Before leaving you’ll receive ongoing therapy skills.

Medication assisted therapy for opioid addiction is provided using Vivitrol and suboxone. These medications help eliminate withdrawal symptoms and reduce drug cravings. To ensure long term recovery, medication management will be an ongoing part of treatment. Routine labs and screenings for HIV and hepatitis are available here. If you speak Spanish you can obtain services in Spanish

Former clients of Mercy Medical Center say that the therapy here helped them overcome obstacles. Others former clients say that this facility is unprofessional and disorganized.

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Latest Reviews

Zach Costa
1 month ago on Google
5
I went here once when I stepped on a neetle and prob didn’t take no longer than an hour.
Response from the owner1 week ago
Thank you for your wonderful review! Our mission is central to everything we do, and we’re proud of our team’s dedication to living out that mission through exceptional care. Your kind words affirm our efforts.
Christina Densmore
3 months ago on Google
4
I had to go to the ER for breathing problems at the end of March and was in the hospital for about a week and a half. Everyone was kind and knowledgeable. I felt as if they genuinely cared. Will definitely be using Mercy on the future. My only complaint is that I've had to visit some of my doctors there since I got out and I noticed a lack of handicap accessible doors. None of the doors in the office area have those blue buttons you can push to open the doors...at least none that I can see. Those doors are heavy and awkward to open and I use a rollator. I can't imagine how difficult they are to handle for those in a wheelchair.
Response from the owner1 week ago
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
TJ Hawkins
5 months ago on Google
5
(Im a student @ STCC ) Personally after showing that I was willing to EFFECTIVELY communicate I got an honest insight on how I could better my condition and deal with my lingering problems. They did not sugarcoat or tippy-toe around the problem , def worth a shot 🤙🏾✨
Response from the owner1 week ago
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.6 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Amenities

  • private iconPrivate Setting

Staff

Steve Winn, Ph.D.

President & CEO

Dr. Sara Brewer

Medical Director

Randie Caetano Cadigan

VP, Care Management

Jessica DeFlumer, MA

Executive VP

Stewart Joslin

CFO

Jennifer Moore, LICSW

Clinical Director, Privacy Officer

Ruth A. Potee, MD, DFASAM, FAAFP

Medical Director, Substance Use Disorders

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Behavioral Health Network – Mercy Medical Center.

Contact Information

Building icon

271 Carew Street
Springfield, MA 01102

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Reviews of Behavioral Health Network – Mercy Medical Center

3.32/5 (515 reviews)
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Reviews

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Google Reviews

3.32 (515 reviews)
Nestor Noria
2 days ago
1

...BayState now , look like a 3erd world hospital

anya
3 days ago
4

my husband was admitted here for a few days with sepsis from complications relating to his kidneys. let me just start off by saying the nurses on 2 west were absolutely amazing. he’s spent a lot of time around a lot of different medical professionals, especially for the past few weeks and these nurses were just the best. the reason for 4 stars is because of the security guards. the night he was admitted, he was a direct admit from a different hospital who didn’t feel comfortable treating him with his medical history (he was taken by ambulance to mercy). when i arrived at mercy, it was after visiting hours ended, but i was told i would still be able to get to my husband. i let the security guard know that and he basically told me that i was wrong and didn’t know what i was talking about. he told me to pick the phone up, dial “0” for the operator, and let them know what i was saying. i did that, and the operator had no problem getting me to 2 west to speak to one of the lovely nurses who had told me that it was perfect timing because my husband had just gotten on the floor from the ambulance. so, i hung up & let the security guard know this. he started yelling and told me that he needed to talk to the nurses and that my husband HAD to be in the emergency room (because that’s where ambulances *usually* drop patients if they aren’t direct admits). at this point, i was crying telling him i knew where my husband was, that i had just gotten off the phone with the nurses on his floor who told me i could come up, and that i just wanted to see my husband. he told me, very angrily, that i had to call “0” AGAIN and tell them to transfer me to the emergency room (even though i knew my husband wasn’t there). so i did that, the lady on the phone didn’t know what i was talking about, i asked her to just transfer me to 2 west, she told me no because “there’s a lot of different parts in 2 west” and that i just needed to wait 5 minutes for my husband to get to the emergency room (where he wasn’t going… if we’re getting technical, they pass through the emergency room but that’s it). i told her no, i know where he’s going, and she ALSO said i had no idea. so, i hung up the phone, at a loss of what to do because i now had an emergency room lady and a security guard both telling me i was wrong when i knew i was right and had JUST gotten off the phone with the nurse that literally just saw my husband. the security guard said that i needed to “calm down” (because i was crying heavily at this point, overwhelmed) and ended up calling another security guard (for 5’3, nowhere near aggressive me LOL). the other security guard got there and was nice, but blamed the first security guards behavior on me crying, and said he “doesn’t do well under pressure.” if your job is to be a security guard… you should probably learn how to “do well under pressure.” then, as he was about to bring me up to the second floor, where my husband was in his room (like i had been telling them for 10 minutes), the first security guard told me that i was wrong (even though i wasn’t and we now had proof that my husband was in his room) and needed to “calm down.” i told him i didn’t appreciate him or the way he spoke to me and he stormed off. so anyways, those security guards could probably use some better training especially if a 25 year old girl who is crying about not being listened to means you have to call another security guard. but like i said, the nurses were absolutely fantastic. 10/10 for them. 0/10 security guards.

Yogesh Pandit
3 weeks ago
5

Response from the owner
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Hailey Nolette
1 month ago
1

Brought my boyfriend to this place for stitches because I thought it would be faster than Baystate.. I was wrong.. not only were they slow but also lack professionalism with minor medical malpractice.. they failed to clean the area and any remaining blood on his limb.. and didnt cover his wound immediately.. was told by him they even left bleeding for a while.. then upon return for removal they MISSED some stitching.. and covered it with a basic bandaid to go home???? I've seen some pretty crappy hospitals but this.. is the top of the cake.. and I thought Morton Hospital all the way in Taunton was bad with misdiagnosing... what is our medical fields becoming..

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org.
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