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Behavioral Health Network – Mercy Medical Center

271 Carew Street Springfield, MA 01102
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Behavioral Health Network - Mercy Medical Center MA 1102

About Behavioral Health Network – Mercy Medical Center

Located in the Springfield, Massachusetts area Behavioral Health Network – Mercy Medical Center is a medical center. They provide outpatient addiction treatment and medication assisted treatment for adults.

This outpatient behavioral health program takes place in a primary care setting. Sessions are person centered and collaborative. They will help you set and achieve your goals. Clinicians will provide strategies, services, and support. They’ll also give you referrals to community resources. Treatment sessions will help stabilize you, provide interventions for medical management, and encourage behavioral changes. You can expect sessions to focus on relaxation skills and coping strategies. Before leaving you’ll receive ongoing therapy skills.

Medication assisted therapy for opioid addiction is provided using Vivitrol and suboxone. These medications help eliminate withdrawal symptoms and reduce drug cravings. To ensure long term recovery, medication management will be an ongoing part of treatment. Routine labs and screenings for HIV and hepatitis are available here. If you speak Spanish you can obtain services in Spanish

Former clients of Mercy Medical Center say that the therapy here helped them overcome obstacles. Others former clients say that this facility is unprofessional and disorganized.

Latest Reviews

Jonathan Baez
2 months ago on Google
1
Terrible service, the 5th floor nurse's are rude and uncompassionate. Run far away from this hospital.
Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Dawn Boyd
2 months ago on Google
2
ER staff at desk were nice and professional. After waiting 3 hrs and finally getting a room 5 staff members stood in front of our room gossiping about another employee for 45 min
Response from the owner1 month ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Madeline Molina
3 months ago on Google
1
My experience is that it is disrespectful for a person to be there from 4 p.m. And at this time a doctor has not seen her and they tell her that she has to wait, that is inhumane.
Response from the owner2 months ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.6 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Amenities

  • private iconPrivate Setting

Staff

Steve Winn, Ph.D.

President & CEO

Dr. Sara Brewer

Medical Director

Randie Caetano Cadigan

VP, Care Management

Jessica DeFlumer, MA

Executive VP

Stewart Joslin

CFO

Jennifer Moore, LICSW

Clinical Director, Privacy Officer

Ruth A. Potee, MD, DFASAM, FAAFP

Medical Director, Substance Use Disorders

Contact Information

Phone icon (413) 748-9000
Building icon

271 Carew Street
Springfield, MA 01102

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Rehab in Cities Near Springfield

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Reviews of Behavioral Health Network – Mercy Medical Center

3.3/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (100 reviews)
Melissa
1 week ago
1

They only have 1 person doing patient registration the wait is horrendous!

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org.
Jill Ramsdell
1 week ago
5

The ER waiting room doesn't get a star. The blonde that takes your vitals in the morning was not very pleasant. She doesn't even deserve the reasons why. I was in an ER bed for 10 hrs which was fine, I dozed off and on. I was admitted as I needed surgery. When I finally got a room, the nurse I had was phenomenal. I called him " the george". He gets 10 stars. I remember 2 people from the surgical department "Erin and Matt"! They both get 10 stars. When I came out of surgery, Erin was the first one I recognized and she was a delight. This has always been my go to hospital. The care has always been amazing, even when I was a Lil Jill lol. I would love for this review to reach the people listed. They deserve the recognition.

Response from the ownerInvalid relative date format:
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Samuel Quinones
2 weeks ago
1

So I’m at the ER today’s 528 2025. I’ve been at the ER for almost 5 hours and there’s nobody in the ER. It just seems like nobody really cares here. The staff are very rude and on top of it. It just seems very unproductive. This will be the last time I ever come here And I will be making a report to the city.

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Berline Tailleur
3 weeks ago
1

I can’t believe how rude, disrespectful and unprofessional they are. I called for get a simple information and they were disgusting and very unprofessional. I believe her name is Maria Reyes

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Manouche Odige
4 weeks ago
1

Wasted 12 hours and still no help very unprofessional I’m disconnected

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Matthew Gawron
1 month ago
4

I visited Mercy Medical Center this afternoon for a colonoscopy and found Mercy to be a great selection for medical treatment. The medical staff was compassionate and caring and demonstrated a fine example of professionalism. From the physicians to the nursing and support staff, I was very pleased. I had been to Mercy a number of times previously and walked away with a somewhat mediocre experience, but again, I had a great experience on this visit. Keep up the good work!

Response from the ownerInvalid relative date format:
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
Jonathan Baez
3 months ago
1

Terrible service, the 5th floor nurse's are rude and uncompassionate. Run far away from this hospital.

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Dawn Boyd
3 months ago
2

ER staff at desk were nice and professional. After waiting 3 hrs and finally getting a room 5 staff members stood in front of our room gossiping about another employee for 45 min

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Madeline Molina
3 months ago
1

My experience is that it is disrespectful for a person to be there from 4 p.m. And at this time a doctor has not seen her and they tell her that she has to wait, that is inhumane.

Response from the owner3 months ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Muhammad Siddique
3 months ago
5

Response from the owner3 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Mayra Quinones
3 months ago
5

Gioboluchiano Lugo
3 months ago
1

Was there for 6 days all they did was put me in pain management department and let say its the worst I mean the worst place a human can be the nurses are the WORST they wait till you're in pain then wait another 3 hours while you're in WORST PAIN EVER to give you your medication, you need MERCY to enter that HOSPITAL OF HELL they are all about money and not helping.I recommend go to BAY STATE HOSPITAL at least you get to respect you need . Ps. CLOSE DOWN MERCY HOSPITAL IS THE HOSPITAL OF HELL

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
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