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Behavioral Health Network – Mercy Medical Center

271 Carew Street
Springfield, MA 01102
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Behavioral Health Network - Mercy Medical Center MA 1102

About Behavioral Health Network – Mercy Medical Center

This outpatient behavioral health program takes place in a primary care setting. Sessions are person centered and collaborative. They will help you set and achieve your goals. Clinicians will provide strategies, services, and support. They’ll also give you referrals to community resources. Treatment sessions will help stabilize you, provide interventions for medical management, and encourage behavioral changes. You can expect sessions to focus on relaxation skills and coping strategies. Before leaving you’ll receive ongoing therapy skills.

Medication assisted therapy for opioid addiction is provided using Vivitrol and suboxone. These medications help eliminate withdrawal symptoms and reduce drug cravings. To ensure long term recovery, medication management will be an ongoing part of treatment. Routine labs and screenings for HIV and hepatitis are available here. If you speak Spanish you can obtain services in Spanish

Former clients of Mercy Medical Center say that the therapy here helped them overcome obstacles. Others former clients say that this facility is unprofessional and disorganized.

Similar Rehab Centers

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Latest Reviews

Bill Bednarzyk, Jr
2 weeks ago on Google
1
Was a visitor here, security stated they could not assist with a jump to my disabled vehicle in the parking lot. I even have cables, am left trying to get help at night in the cold.
Response from the owner19 hours ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Grace Schelb
2 weeks ago on Google
1
DO NOT GO HERE. MALPRACTICE. Told my step mom her cat scan was clear and 6 months later she complained to Baystate for the same abdominal pain. Baystate reviewed her scan (from mercy) and said that mercy should’ve NEVER said the scan was clean. Baystate diagnosed her with STAGE 4 ovarian cancer. Do not go here at any cost
Response from the owner19 hours ago
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
David Wells
1 month ago on Google
5
Very nice. Helpful.
Response from the owner19 hours ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Amenities

  • private iconPrivate Setting

Staff

Steve Winn, Ph.D.

President & CEO

Dr. Sara Brewer

Medical Director

Randie Caetano Cadigan

VP, Care Management

Jessica DeFlumer, MA

Executive VP

Stewart Joslin

CFO

Jennifer Moore, LICSW

Clinical Director, Privacy Officer

Ruth A. Potee, MD, DFASAM, FAAFP

Medical Director, Substance Use Disorders

Contact Information

Building icon

271 Carew Street
Springfield, MA 01102

Reviews of Behavioral Health Network – Mercy Medical Center

3.33/5 (486 reviews)
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247
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3271604938272 (486 reviews)
Bill Bednarzyk, Jr
2 weeks ago
1

Was a visitor here, security stated they could not assist with a jump to my disabled vehicle in the parking lot. I even have cables, am left trying to get help at night in the cold.

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Grace Schelb
2 weeks ago
1

DO NOT GO HERE. MALPRACTICE. Told my step mom her cat scan was clear and 6 months later she complained to Baystate for the same abdominal pain. Baystate reviewed her scan (from mercy) and said that mercy should’ve NEVER said the scan was clean. Baystate diagnosed her with STAGE 4 ovarian cancer. Do not go here at any cost

Response from the owner
Thank you for taking the time to share your feedback. Our goal is to provide every person with the best experience and care possible. Your feedback is important, and we would like to talk about this further. Please contact us at MMCpatientexperience@TrinityHealthOfNE.org
Yolanda Vasquez
3 weeks ago
5

Response from the owner
Hi Yolanda, thanks for taking the opportunity to share your experience with us. Have a wonderful day.
David Wells
1 month ago
5

Very nice. Helpful.

Response from the owner
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
Overall Experience
Date Submitted
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