Frightening how incompetent the medical staff are at this facility. My mother and our family were seriously mistreated.
About CHI Health Heritage Center
CHI Health Heritage Center, located in Omaha, Nebraska is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.
Specialty rehab programs at CHI Health Heritage Center include age-appropriate treatment for teens addressing adolescent-specific issues, age-sensitive addiction treatment considering health and life-stage issues of older adults, and accessible addiction treatment using sign language and adapted communication methods.
Patients at CHI Health Heritage Center will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment.
Latest Reviews
They are as extremely nice and informative. I didn t have any issues with anyone. Bed side manner was awesome
Response from the owner2 months ago
Thank you for sharing; your review is helpful! We always strive to provide the best possible care in a welcoming environment.
Best emergency room in omaha to go to. Nurse staff and doctors are the best. Ever
Response from the owner2 months ago
Thank you for sharing; your review is helpful! We always strive to provide the best possible care in a welcoming environment.
This review is solely for the BUSINESS and BILLING department of CHI. I absolutely loved my experience at the birth center with the midwives and nurses there.However, my experience during pregnancy and now postpartum with the billing department has been HORRENDOUS. Every single time I call, someone tells me something different. In fact, my payment amount actually went up $1,000 after trying to clarify with the sixth or seventh person I talked to. There was no apology issued or confidence instilled that they would rectify things in the future. Overall, a HORRIBLE experience with billing that makes me nearly never want to go to a CHI hospital again just to avoid the whole billing department.Oh and I have talked with a grievance officer who directed me to a person in leadership. That person was the one who said I owe $1,000 more than originally thought. No apology, no clarification, actually the opposite - just asking for more money after a year of frustration and confusion.Update 4/1I m currently on the phone with a supervisor (for the fourth time) and the amount owed RASIED AGAIN by $200. They apologized for the confusion and said I could call back with any questions. Every. Single. Time. I call and they raise the amount I owe somehow. The only question I have is why aren t you more organized and why don t you listen back to the phone calls that are recorded for quality assurance and actually help me instead of just charging me more and more and more?Update 4/3Another person in leadership called me. He essentially went over the whole bill again and actually gave the same number as I was given two days prior. He said he would personally send an email with explanation of the bill and I would receive a statement (the same one I was told multiple times that I would get) in the mail. However, the mailed statement would not be updated correctly so for the meantime I should just wait. He also said that he would talk to someone to see about one of the bills and possibly getting a discount. Overall the best conversation I d had.
Response from the owner2 months ago
We know bills can be confusing and frustrating. We try to offer an explanation of hospital charges in all medical bills. Because of privacy regulations, we can t discuss specifics about your comments on this forum. Would you kindly call our Patient Financial Services at (855) 515-9372 to discuss further? 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.8 / 10
Gallery
Location
Other Forms of Payment
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Within trauma therapy, you're able to work through the memories of a traumatic event within a safe and supportive environment. Your therapist will guide you to develop healthy coping mechanisms that reduce the emotional impact of the trauma and improve your overall well being.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Amenities
-
Residential Setting -
Private Rooms
Staff
Tim Bricker
President and Chief Executive Officer
Tim Plante, MD,PhD
Chief Medical Officer
Kathleen “Kat” Rondeau
Chief Strategy Officer
Bradley Prostelski
Chief Information Officer
Troy Hammett
Chief Financial Officer
Aaron Austin, MBA
Chief Human Resources Officer
Brian Tiffany, MD
Chief Medical Officer
Contact Information
(402) 572-2523 
6901 North 72nd Street
Omaha, NE 68122
Get Help Now - 402-230-7969
Sponsored Helpline
Sponsored Helpline
Rehab in Cities Near Omaha
Back to NE
