This place is horrible; they don't know what compassion or kindness means. There is absolutely no communication between patient and doctor. AVOID coming here.
About Elliot Hospital
Elliot Hospital is a general medical center in Manchester, New Hampshire. They treat patients of all ages. One department is dedicated to behavioral health, and they provide care for those who have substance abuse issues. They have a range of inpatient and outpatient services.
When you’re admitted, you’ll have inpatient or outpatient services, depending on your needs. You’ll be assigned a case management team that consists of nurses, therapists and social workers so your symptoms and underlying causes can be addressed. Meds can be used to ease your withdrawal pains and prevent relapse.
One speciality program is MOM. This stands for maternal opioid misuse and is intended for pregnant women who have Medicaid. You’ll have two years of postpartum care which includes nutrition planning, social services for housing and basic necessities and health services. There’s a peer support program to help lend you support.
Another speciality is their program for children 12 and under. This behavioral program can help your kids if they have problems in school or at home. They can assess your family medical history, diagnose any conditions and recommend treatment.
Facility Overview
296 Number of Available Beds
Latest Reviews
The doctors are very nice and seemed like they are super knowledgeable. The only reason we were in and under five hours is because we were going to the pediatric emergency department.The reason for the low rating is because the waiting room is so small. And it was packed when we went. For such a large hospital, I don t understand why the waiting room is so small and cramped. Definitely made the experience uncomfortable while waiting
Response from the owner1 month ago
Hello Mingey. Thank you for your feedback. We re glad to hear that you had a positive experience with our pediatric emergency department team and that the doctors made a strong impression with their care and expertise. We also appreciate you sharing your concerns about the waiting area. We understa nd how important comfort is, especially during what can already be a stressful time for families. We re sorry that the space felt cramped and overcrowded during your visit. If you would like to discuss this further, please 603-663-2666, and you will be directed to the appropriate liaison/department for follow-up. Thank you again for taking the time to let us know how we can do better, and we wish you and your family continued good health.
If I could give a zero I would. God awful people and service. Waiting to be seen by just a nurse for 3 hours, when asked for help they gave so much attitude I finally walked out. The nurses were eating cheese sticks and gossiping. They took 3 minutes to respond to a nurses call button. My advice, go somewhere else or stay home. You have a better chance of having wings grow out of your back than you do actually being seen by someone at this hospital.I don t know who runs this hospital but they need to reevaluate the environment and pace of this hospital. I can see why they are understaffed.
Response from the owner1 month ago
Hello Jasmine. We are very sorry to hear about your recent experience with our emergency department. Because we want every patient s experience to be nothing short of excellent, we take your feedback seriously and would like to learn more about your experience and concerns. Please call 603-663-2666, and you will be directed to the appropriate liaison/department for follow-up. Thank you for taking the time to help us improve care for all our patients.
We are grateful for the care our family received at this hospital. The ER nurses and the Cardiac ICU team acted quickly to get my husband into a room and immediately began working to determine what was wrong. His symptoms were complex, making the diagnosis a challenge. They ran numerous tests and kept him under close observation until they identified the cause sepsis.Throughout the entire process, the staff was attentive, hardworking, and committed to his well-being. We have no complaints They listened, they worked hard and saved my husband s life. Thank you to the entire team.
Response from the owner1 month ago
Hello Tipfany. Thank you so much for sharing your experience. We re deeply grateful for your kind words and incredibly proud of our ER nurses and Cardiac ICU team for their swift action and dedication. Caring for patients and their families through complex and urgent situations like this is at the heart of what we do. We re honored to have been there for your husband and your family. 
Rehab Score
Our Methodology
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6.6 / 10
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Intensive Outpatient Intensive outpatient programs (IOP) offer high-level transitional support for clients exiting inpatient rehab. They can also be effective for clients at significant relapse risk Intensive outpatient treatment typically involves between nine and 20 hours of care per week, with the frequency and intensity of treatment decreasing as clients progress in their recovery. Most IOP clients participate in a combination of psychotherapy, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).
Partial Hospitalization Program If you need short-term intensive rehabilitation care that allows you to return home at the end of the day, a partial hospitalization program (PHP) is the ideal solution. PHP provides structured programming that typically includes therapeutic services, relapse prevention, and medication management. Typically, treatment can run between 3-5 days a week for an average of 90 days. The cost for a partial hospitalization program can vary, but is often covered by providers.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Amenities
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Private Setting
Staff
Gregory Baxter, MD
President & CEO
Tate Curti
SVP & COO
Kevin Desrosiers, MD, MPH
SVP & Chief Medical Officer
Martha Dodge, RN
Chief Nursing Officer and SVP, Patient Care Services
Holly Mintz, MD
SVP & Chief Medical Officer, Elliot Medical Group Ambulatory Services, Elliot Health System
Kirsten Arnold
Vice President, Finance
Rachel Chaddock
Vice President, Visiting Nurse Association of Manchester and Southern New Hampshire
Beverly Primeau
Vice President, Surgical & Procedural Services
Contact Information
(603) 669-5300 
1 Elliot Way
Manchester NH, 03103
Get Help Now - 603-922-7160
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Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW
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