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Holyoke Medical Center

575 Beech St Holyoke, MA 01040
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Top 10 Rehab In Holyoke
Holyoke Medical Center - The Center for Behavioral Health MA 1040

About Holyoke Medical Center

The Center for Behavioral Health is part of Holyoke Medical Center in Holyoke, Massachusetts. They offer inpatient and outpatient services for adults who’re facing mental health or substance abuse issues. They’re in network with most private insurance plans as well as Medicare and Medicaid.

I like that this center takes a whole person approach to recovery. When you first reach out for help, they’ll work with you closely to understand your mental, physical and emotional needs. Then, they’ll create a customized treatment plan to support you every step of the way.

Their most intensive level of care is their inpatient treatment program. If you need round the clock supervision and support, you’ll enroll in one of these units. This is a short term treatment solution that provides psychiatric hospitalization to help jumpstart your recovery. During your time on site, you’ll work with a multidisciplinary team of providers including nurses, psychiatrists, social workers and therapists. Some of the services you may engage in include individual and group based therapy sessions, medication management and psychiatric evaluations.

When you’re ready to step down to outpatient care, they offer several levels including partial hospitalization and intensive outpatient programs. These programs center on group based therapy, including specialized sessions for people who are dealing with co-occurring addictions and mental health conditions.

Latest Reviews

Ross McNamara
3 months ago on Google
5
I love their coffee. Because you can make it yourself just the way you like it. Can I like it because you can put as much can I? And it doesn't get watery. In the sugar water, never lose it taste. You can't even leave it overnight. And it will never loses taste on the scale to 1 to 10 I would give it a 10.
C G
3 months ago on Google
5
My family member had an excellent experience with the ER yesterday. The staff were friendly, pleasant, and professional. Everything was well organized and treatment was top notch. They even called the next day to follow up which was surprisingly thorough. We are glad we chose this hospital.
Graham
3 months ago on Google
1
this review is for the karen at the front desk who demanded that we sign paperwork in order to leave (we left because we had been waiting for six hours and the issue was not urgent enough to warrant waiting longer). we were then walked back to the nurses station, where the nurses clearly stated yeah, that s fine and no you don t need paperwork. karen then had the audacity to state if you need sutures later, they may not be able to do it. lady, you are not a medical professional. and what you are alleging is tantamount to withholding care. stay in your lane.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Accepted Insurance

Holyoke Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

aftercare iconAftercare Support

Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

24-hour icon24-Hour Clinical Care

Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

In Massachusetts, substance abuse treatment programs can help to address addiction and, if relevant, any co-occurring mental health conditions. Programs include outpatient, inpatient, dual-diagnosis, and partial hospitalization. You'll receive therapies like cognitive behavioral therapy, or dialectical behavioral therapy, and sometimes complementary therapies like acupuncture and mindfulness-based therapy. By attending skills training and recovery groups you'll build a strong foundation for your recovery and strengthen your support network, increasing your chances of long-term recovery success.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy in Massachusetts is a short term therapy designed to equip you both with the skills you need to address conflicts and challenges in your relationship. During sessions, your counselor may meet with you individually and together.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

During experiential therapy, clients process their emotions and situations from the inside out. This is different than the outside in approach of talk therapies. Experiential methods include art, music, equine therapy, and drama, which allow creative expression and personal interaction.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Spiros Hatiras

President & CEO

Carl Cameron

COO

Dean Vitarisi

CFO

Simon Ahtaridis, MD MPH

Chief Medical Officer

Avadhoot Gokhale

Chief Quality Officer

Beverly Fein

VP & Chief Human Resources Officer

Rosemarie Ansel

Executive Director

April Bartley, RN, MSN, NE-BC

Executive Director

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Massachusetts

Contact Information

Building icon

575 Beech St
Holyoke, MA 01040

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews of Holyoke Medical Center

2.7/5 (260 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.7 (260 reviews)
Tina
2 months ago
5

I've had two separate visits to Holyoke Medical Center—once with my daughter and another time on my own—and both experiences were exceptional. The staff was attentive, compassionate, and professional throughout our visits. They took the time to listen to our concerns and provided thorough explanations, making us feel comfortable and well-cared for. The facilities were clean and well-maintained, and the overall atmosphere was welcoming. I truly appreciate the high level of care we received and would highly recommend Holyoke Medical Center to anyone seeking quality medical services. PS I hope they add a child section like Bay state

C G
2 months ago
5

My family member had an excellent experience with the ER yesterday. The staff were friendly, pleasant, and professional. Everything was well organized and treatment was top notch. They even called the next day to follow up which was surprisingly thorough. We are glad we chose this hospital. EDITED TO ADD: We actually had to return, for an overnight stay, because the condition took a turn for the worse. The whole situation was scary but all of the staff were just so nice. We got to know some of the employees a little better and they have worked there for a long time - they said the hospital treats them respectfully and takes care of them. It really shows in the care. Holyoke Hospital is an independently owned community hospital, not part of some big conglomerate, and I think it shows.

Mariana Lara
3 months ago
1

Terrible. Terrible. Terrible. The gastroenterology department is a mess. I asked for an appointment and they forgot to write my name, TWICE!!! I was preping for my colonoscopy and they said they didn't have my name. This happened TWICE!!! They give you an appointment but they don't write your name. Someone in that office is not doing their work well. It's terrible. Don't go there, you'll regret it.

Ross McNamara
3 months ago
5

I love their coffee. Because you can make it yourself just the way you like it. Can I like it because you can put as much can I? And it doesn't get watery. In the sugar water, never lose it taste. You can't even leave it overnight. And it will never loses taste on the scale to 1 to 10 I would give it a 10.

Joshua Stewart
3 months ago
1

Graham
4 months ago
1

this review is for the karen at the front desk who demanded that we sign paperwork in order to leave (we left because we had been waiting for six hours and the issue was not urgent enough to warrant waiting longer). we were then walked back to the nurses station, where the nurses clearly stated “yeah, that’s fine and no you don’t need paperwork.” karen then had the audacity to state “if you need sutures later, they may not be able to do it.” lady, you are not a medical professional. and what you are alleging is tantamount to withholding care. stay in your lane.

Mari Santana
4 months ago
1

Truly a major decline...

Mike Fronte
4 months ago
5

I've been a patient of DR. Pennings for a long time. He performed a surgery on me earlier this week and I was admitted into this hospital. I can't even begin to explain how amazing the staff has been. The Nurses, CNAs, housekeeping, nutritional department, physical therapy. All amazing. Their attention to my care was top notch. They made sure that I was taken care of no matter what time of day it was. I am so thankful to have had such a great experience. Huge thank you to this amazing staff.

Rafael Ramos
4 months ago
5

I arrived at the hospital on Monday morning with severe abdominal pain and nausea . Upon my arrival the ER staff were extremely kind and caring . While in the triage area waiting on lab work and xrays every single doctor , nurse , CNA , lab tech , and general staff made sure I was comfortable and did not need anything . The same can be said about the staff once I was admitted . A big thank you to Nurse Alicia , Cassy , CNA Lisa , Nancy , and Christian . You are all amazing and I am thankful for your care . I wasn't the only person seeking help but I was patient and always kind . Thank you

susan levitt
4 months ago
5

I recently had a short stay surgery at this wonderful community hospital, and I would like to thank the incredible nurses in this unit for taking such good care of me. I was very anxious about the procedure until I met my attending nurse, and her colleagues. These amazing humans somehow manage to cope with a ridiculously busy environment with a smile, all while communicating such empathy and caring. They are truly angels on this earth.

Bette
4 months ago
1

Know that I waited for an hour and my paperwork was by passed. Sad and sorry but I'm going to look into another facility.

Papo
4 months ago
1

Do not bring your loved ones here if is something serious or a lot of pain. Be ready to wait 6 to 7 hrs in the waiting room. If you got something serious after the 7hr wait in the waiting room there’s going to be a 24 monitoring. At end of the day they will give you a referral so you could see a specialist, that’s another month wait

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