Staff in Orchard Park were not helpful and would not allow me to talk with another counselor. Was very process oriented more for billing and processing first three weeks of counseling with little to no counseling. Long time to go for someone hurting with Depression. Fourth ...
About Horizon Health Services
Orchard Park Family Recovery Center is a family focused rehab center in Orchard Park, New York. It’s part of the Horizon Health Services network of addiction treatment centers in upstate New York.
You might have heard the saying that addiction is a family disease because it affects the whole family. That’s a core part of the Orchard Park Family Recovery Center model. This rehab focuses on treating your addiction but also treating the whole family. They want to help your family cope with the addiction and also teach them how to help in your recovery so you’ll have a firm support system.
They do this by offering a variety of different therapies and services. For people with alcohol addiction or drug addiction they provide therapy and counseling. Depending on your needs they can offer medication to help with your recovery too and they can connect you with other resources you might need.
But on top of helping your recovery, they’ll work with your family too. They have therapy for families including kids as young as three years old. They also have a family program called community reinforcement and family training which teaches your support system how to help with your recovery.
The aim at Orchard Park Family Recovery Center is to help the whole family have a healthier life after addiction.
Latest Reviews
Everyone that works here is soo kind and respectful! Very patient and welcoming. Easy to talk to. U certainly can put your nerves at ease when coming here. Also i always associated Horizons with a Addiction and rehab facility but they treat so many different mental health issues. I'm certainly grateful for the staff and Alycia for helping my daughter with her anxiety. So glad we switched here!!
Been coming here for years. Jessica is the best to ever exist, if anyone disagrees they re wrong. Angela is awesome. They always listen to my needs & do their best to provide the best treatment. All the front desk girls are super nice & awesome too. Everyone here I ve come into contact with is awesome.
I'd like to say that I am very disappointed in this company and have been for months. This was my first time reaching out for therapy I have never accepted it before I called you guys I got placed with a therapist I was seeing her for a few months. Everything was going well I had a psychiatrist appointment 2 months after I was doing therapy I go to the psychiatrist appointment I sit down I pay my copay and my appointment is canceled well I'm in the waiting room. Ok things happen. A couple weeks after that my counselor left abruptly. They paired me with a guy even though I felt more comfortable with a girl so I called and canceled and was going to reschedule I was playing phone tag with them because I work long hours they sent me a letter about picking a new counselor but it was right on around Christmas and I forgot. Before right before Christmas I had a psychiatrist telehealth appointment and she started me on medication.I was on the medication 2 weeks and I started being exhausted to the point where I couldn't even go to work among other side effects. I had to call into work one day so I called to see if I could stop taking this or what I should do for these side effects they told me I'd been dropped because I didn't pick a new counselor. I explained what happened what happened then they still sent my information over to the nurse to see if they can give me any information and because I was dropped they wouldn't give me any information on what to do about these terrible side effects.I ended up stopping them cold turkey because I wasn't sure what else to do because I couldn't keep missing work for this and I'm so disappointed that they dropped me after just a few weeks and at the very least wouldn't let the nurse answer any questions to help me. They also canceled my follow-up appointment with my psychiatrist that I had in a few weeks. This is so dangerous to people's mental health and I don't understand how nobody seems to see this as an issue. This weekend was awful because I ended up doing the wrong thing with my medication because I couldn't get any help from your nurses on what to do it's literally a simple phone call and a misunderstanding which your company caused
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7.9 / 10
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Location
Accepted Insurance
Oxford Health Plans
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
12-Step 12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Aftercare Support Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Residential Setting
Staff & Accreditations
Staff
Erin E. DiGirolamo, CPA
CEO Horizon Corporations
Brandy Vandermark Murray, LMHC, CASAC
President
Michelle Curto
VP, Administrative Operations
Jacob Haacker
CIO; Security Officer
Amelia Hakes, CPA
VP of Finance
Brenda John-Banach, LMSW, CASAC
VP, Quality Operations and Chief Compliance Officer
Megan Landreth, Esq
Chief Legal Counsel and Government Relations Director
Veronica A. Meldrum, MS, SPHR, SHRM-CSP
VP, Employee Services
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: New York
Contact Information
(716) 662-6802 
3345 Southwestern Boulevard
Suite 100
Orchard Park, NY 14127
Get Help Now - 716-351-4382
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Fact checked and written by:
Nikki Wisher, BA
Edited by:
Peter Lee, PhD
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