Luckily for me, I got an amazing counselor. She really helps me with everything, especially with my anxiety. She is lovely, and she always goes far and beyond to make sure the treatment she is giving me works. However, I'm not pleased with several members of the staff, becau ...
About BestSelf Behavioral Health
BestSelf Behavioral Health is an addiction counseling center that’s located in Orchard Park, New York. When Lake Shore Behavioral Health and Child and Adolescent Treatment Services merged in June 2017 they formed this new organization.
Today, BestSelf Behavioral Health continues offering supportive services to adults, adolescents, and families who have been impacted by substance use.
Rapid Opioid Addiction TreatmentThere’s a comprehensive opioid addiction program that allows you to call their 24/7 hotline to begin receiving care if you are struggling with an opioid use addiction. Depending on your circumstances, you can get connected to medication assisted treatment. This is an effective therapy that can help you manage ongoing cravings and withdrawal symptoms you might be experiencing.
Family Focused RecoveryThere are robust services offered here that meet the recovery needs of adolescents, adults, and their families. There’s a real focus on helping reunify families and this is done through intentional and collaborative care.
One program that stands out is their Renaissance Addiction Services. These services are designed for adolescents and young adults. Consisting of counseling, skills development, and prevention services, these services can help them find their footing forward as they overcome their addiction struggles.
Recovery for the Long TermBestSelf Behavioral Health also does an excellent job connecting you to supports that will support your sobriety for the long term. Support including reintegration services through partnered halfway houses allows you to live in an environment where you can continue your focus on your recovery. Available to both adolescents and adults, you’ll continue through treatment in a halfway house while learning the skills needed to lead an independent life.
Latest Reviews
I had to delete my previous post to make this update as of April 8, 2025. This is for the Orchard Park location however, apparently the program director,Caitlin, s reach is throughout the agency. The program director, my former counselor that I fired due to her inconsistency from one week to another, took retaliatory actions towards me. When I tried to be transferred, she blocked it. I literally drove to Buffalo from Angola to speak to the vice president in which they offered me the same counselor that for many, just to mention a few, her Not showing up to her appointments that we had scheduled without anybody informing me and me driving 45 minutes was not really an option for me going forward to continue on when that had happened previously and at this point, it was multiple times. She questioning my religious beliefs with statements likes well you don t believe that.. with regards to homosexual and have a trans female assist in certain aspects. That said I personally do not have a problem with her beliefs who she loves, nor do I have a problem with the what I would just call woman worker, that said it is against my religion to work with certain people, and only half of that was respected. and I should ve never had to have that conversation to begin with ! Or the ones that she made me defend myself saying that she didn t get certain emails or she didn t know and then I was able to send her a screenshot of her replying to that specific email So back to the program, Director Caitlyn when I tell you, she is a wolf behind a sheep clothing so to speak that s not an exaggeration. Because of her blocking me since January I believe third was my last appointment. I have not been able to see a provider. Instead of them, which I have the voicemail giving me a bridge script for anything. They gave a four day supply for one and a 10 day supply for another out of pure pettiness, I even have a recorded phone conversation of Rich the nursing supervisor saying that that s not what they normally do, but it is what it was, and then proceeded to tell me who at that time according to him was no longer a patient how to detox over the phone which i also I have it all recorded where he even says that he can t find my discharge letter, That s because still to this day there hasn t been one written or sent not only are their actions unethical, but grossly medically irresponsible. It has nothing to do with the medication. I would really suggest The absolutely nobody goes there. When the program director is set on preventing you from receiving reasonable services, just goes to show the retaliatory actions that they re willing to take against people that speak up. Minimally aside from all of the other issues that had gone on there as far as people doing inappropriate things, literally being blackmailed from one of their peer support staff they were the third furthest by itself from my house. It would make reasonable sense if things weren t working to let me transfer somewhere that it was easily accessible. Unfortunately, because I have Medicare I literally can t find anybody to take my insurance at this point. Caitlin if you re reading this, you are literally a liar, a person that purposefully stopped somebody who was in counseling myself for my own reasons, not for any mandate from getting any type of mental health help for months. I have zero opinion and you took away my right for reasonable healthcare. How do you sleep at night being a real c you next Tuesday type of person. How can you dare? Call yourself trauma informed when you inflicted upon your own patience. Jami and Jamy are absolutely no better and in complete compliance with this. It s disappointing the outlandish, hateful, and oily actions you took toward somebody literally just trying to get better care than you were able to provide, but it s also super disgusting that you re able to still treat others and that people put you on some sort of pedestal!
These people don't care.... Honestly I went there for over a year on my own to seek guidance and counseling and literally a year later the worse than I did before I started.
I have TRICARE Health Insurance. Sent me a bill for 150$ and told me I was not covered. When I made my appointment I was told they do take my Health Insurance and I would not have a co-pay. Now billing department saying only a few providers at the location take me insurance and I have to ask to see them. No one explained this to me.
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Accepted Insurance
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Aftercare Support Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Contact Information
(716) 822-2117 
3176 Abbott Rd
Building A
Orchard Park, NY 14127
Get Help Now - 716-351-4382
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Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Courtney Myers, MS
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