Place is a joke with rats and bugs and cockroaches staff is a joke has no idea what they are doing they lies and steal money that is why residents get to live there for free for the next 2 years because staff got caught stealing so much money do not go here you will not reco ...
About Phoenix House – Residential Program
Phoenix House Residential Program is a substance use treatment provider in Springfield, Massachusetts offering residential care alongside outpatient and telehealth services. The program serves adults seeking recovery from addiction and co-occurring mental health conditions through evidence based clinical services, peer support and medication assistance. Clients benefit from a continuum of care that includes recovery housing to support long term healing.
What treatment programs are available?
Phoenix House provides residential treatment, outpatient counseling and telehealth services for substance use disorders. The integrated model combines clinical care with peer support and includes recovery housing options to help clients transition back into daily life with continued structure and accountability.
Who can get help at this location?
The Springfield residential program serves adults living with substance use disorders including those managing co-occurring mental health conditions. Phoenix House takes a whole person approach designed to support comprehensive recovery for individuals at different stages of their journey.
What treatment methods are used?
The team uses evidence based clinical services and peer support to address addiction and behavioral health needs together. Medication support is also available as part of the integrated treatment approach to promote stability and reduce cravings.
Where is Phoenix House located?
The residential program is located at 5 Madison Ave in Springfield, Massachusetts providing access to local community resources and continuing care options throughout the area.
Do they accept insurance?
Yes, Phoenix House accepts most major insurance plans and Medicaid for eligible clients. Self pay and financial assistance are also available and the admissions team can help verify benefits and explore funding options.
Ready to explore your options?
Phoenix House Residential Program in Springfield offers evidence based care, peer support and flexible services to help you build a foundation for lasting recovery. Reach out to learn more about the program and how to take your first step forward.
Edited by:
Natalie Scott
Latest Reviews
I started typing a comment that took a half hour to type. I finished and shook my head. All I really wanted to say is, “I am grateful to the P.H. House. They didn’t call me up or send me an application to live there. I wrote a letter from jail asking/ begging to be accepted. I called them every week.” I could think of things to complain about while I was there. But I have to tell myself to remain grateful. I really miss the P.H. House. I met a lot of good people. I also lost a lot of people who couldn’t remain sober. That hurts. If it wasn’t for the P.H. and the staff. I would be dead today I believe. The Pheonix House saved my life. I don’t know if completers can still come back. I just miss being a part of something great.
My counselor here is very snotty. I've never been to a halfway house. They won't even bring me to the store to get my essentials. Its in humane . Some come
I was here and let me tell you so many things are wrong with this place.I witnessed an altercation between client member and a staff member the staff member knocked out the client me and several other people that were involved made complaint through the right channels we all got kicked out of the program the staff member never lost his job they removed everybody that was involved and brought the staff member back.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.1 / 10
Gallery
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Amenities
-
Private Setting
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Accreditation Number: 34113
Contact Information
5 Madison Ave
Springfield, MA 01105
Get Help Now - 413-238-6079
Sponsored Helpline
Sponsored Helpline
