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New Braunfels VA Clinic

790 Generations Dr, Suite 700 New Braunfels, TX 78130
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South Texas VA Health Care System - New Braunfels CBOC TX 78130

About New Braunfels VA Clinic

Located in New Braunfels, Texas is the New Braunfels VA Clinic. This is an outpatient clinic that serves veterans and their families. They offer primary care services here along with physical and occupational therapy and general orthopedic healthcare.

While they don’t provide dedicated mental health or addiction support services at this clinic, you can begin on a treatment track by visiting the primary care department here.

Referrals for Addiction and Mental Health Support

The primary healthcare services here include evaluation and diagnostics so that you can get referred to the appropriate recovery services within the VA South Texas Healthcare System.

Depending on where you’re at in your recovery journey, you might need detox or inpatient care offered through the Audie L. Murphy Memorial Veterans’ Hospital. You might also get referred to a nearby VA medical center where counseling and evaluations for therapies such as medical assisted treatment can be made.

Accessible Care for Veterans

If you do get referred to another facility within the South Texas VA network, you will have access to transportation services to help you get to and from the clinic.

The primary care clinic here also accepts walk in appointments as well so that you can receive same day support. If you can’t get to the clinic, virtual visits through their telehealth care program are available too.

Social Work Support Services

If you’re working through a mental health or addiction struggle, having access to social services can significantly improve your overall life which in turn will improve your chances of sustainable sobriety.

Here at the New Braunfels VA Clinic, you’ll have the support of social workers who can connect you to different social services within your community. Whether it’s getting support for housing or food insecurity, getting connected to education and employment services, or having targeted counseling support with family members and other loved ones, the social workers here can support you in the way you need.

Latest Reviews

SemperIAO
2 months ago on Google
1
Absolutely terrible. Disregard any reason you call. Very dismissive. Never will you get someone that seems to care from nursing staff. Record every conversation with these people. By far the worst clinic I ve ever had to deal with.
Wes Nance
2 months ago on Google
5
I can't say enough good about the clinic and the staff. They are wonderful. I wish all VA clinics gave the same experience as this one. I would give them more stars, but 5 is the maximum!
Teddy B
2 months ago on Google
1
Phone number just brings you to the main office in San Antonio.They either transfer you back into a loop or say they can t transfer you to this office. Over a week of calls, tried every ext.It s just a loop.You have to go in.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
The VA Psychosocial Rehabilitation and Recovery Center (PRRC) is an outpatient transitional learning center designed to support recovery and integration into meaningful self-determined community roles for Veterans with mental illness and severe functional impairment. Therapies offered include health and wellness education (including recreation therapy), stress management, management of mental illness, medication education, group therapy, sleep hygiene, nutrition education, community resources, and spiritual wellness.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

What you eat has a significant effect on your mental and physical health. That's why many addiction recovery programs in Texas incorporate nutrition therapy in their treatment. This therapy teaches you how addiction affects nutrition, what foods are best to eat during recovery, and how to shop for and prepare healthy meals.

Creative arts therapy focuses on creative processes. You may engage in sculpting, dancing, improv, painting, or sketching. These creative outlets provide an opportunity to explore and express difficult emotions.

Recreation therapy is a systematic process that utilizes recreation and other activity-based interventions to address the assessed needs of individuals with illnesses and/or disabling conditions, as a means to psychological and physical health, recovery and well-being. Recreation therapy means a treatment service designed to restore, remediate and rehabilitate a person's level of functioning and independence in life activities, to promote health and wellness as well as reduce or eliminate the activity limitations and restrictions to participation in life situations caused by an illness or disabling condition.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Julianne Flynn, MD

Executive Director

John Mendoza

Deputy Medical Center Director

Heather Yun, MD, FACP, FIDSA

Chief of Staff

Eleanor Milo, DNP, RN, CENP, NEA-BC

Associate Director for Patient Care Services

Shane Soto, MHA

Associate Director for Resources

Adam Bernal

Associate Director for Operations

Melissa Pineda-Sanchez

Acting Assistant Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2871

Contact Information

Phone icon (830) 643-0717
Building icon

790 Generations Dr
Suite 700
New Braunfels, TX 78130

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Nikki Wisher, BA

Rehab in Cities Near New Braunfels

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Reviews of New Braunfels VA Clinic

2.3/5 (99 reviews)
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Google Reviews

2.3 (99 reviews)
Santiago Quiroz Jr
2 days ago
1

I’m now on week 3 of trying to get the correct medication. They are impossible to get on the phone and the VA messaging is taking six days to get a response. They need more people and to get away from the phone bank. This system isn’t working and in fact has become worse than during a pandemic. The only thing I can think of is that those with the ability to fix the problems don’t want it fixed. Contact your representatives and let them know the system they’re implementing is not working.

Edward Davis
1 week ago
4

SemperIAO
2 months ago
1

Absolutely terrible. Disregard any reason you call. Very dismissive. Never will you get someone that seems to care from nursing staff. Record every conversation with these people. By far the worst clinic I’ve ever had to deal with.

Wes Nance
2 months ago
5

I can't say enough good about the clinic and the staff. They are wonderful. I wish all VA clinics gave the same experience as this one. I would give them more stars, but 5 is the maximum!

Teddy B
2 months ago
1

Phone number just brings you to the main office in San Antonio. They either transfer you back into a loop or say they can’t transfer you to this office. Over a week of calls, tried every ext. It’s just a loop. You have to go in.

Jay Torres
3 months ago
1

Got bloodwork done was told I had issues. Got more blood work done. Wasn’t told anything. Called. Emailed. Secured messaged. Went in person to ask what’s wrong. Told me to wait for a nurse. Waited an hour no one came to talk to me. Tried to schedule physical therapy from the surgery I had and was told someone would get a hold of me through a call. Has not happened. Went back in person and a line of Veterans were waiting with one person at the window talking on the phone about stuff not related to the VA or job.

james hendrix
6 months ago
3

Kevin Borges
6 months ago
1

I needed some paperwork filled out for my employer, 23 days passed without it being filled out. No effort to contact me about it, and it still hasn't been done. This was just a summary of what you're going to expect in terms of efficiency from this clinic.

Destiny Ellis
7 months ago
1

They say they close at 4:30 no one ever answers the phone and at 4:06 p.m. it's telling me their offices are currently closed I've been trying to reach someone for over an hour.......

Juan Pacheco
7 months ago
1

Show up on time for your appointment so you can sit there for 3 hours to be called in…

Gary Yu
7 months ago
1

Thank you all service members for having to wait for a scheduled appointment. This is not acceptable. 9 am appointment check in 15 minutes early and over a hour wait to be seen. New staff is highly recommended

Richard Ruby (Rubixcube82)
8 months ago
1

New Braunfels VA Clinic has been one of the most frustrating facilities I’ve ever had to deal with. They don’t respond to secure messages within the promised 72-hour time frame, and getting them to answer or return a phone call is nearly impossible. I’ve experienced rude and unprofessional behavior from some of the staff at the check-in counter, which only adds to the frustration. Some of the nurses seem to lack proper training—one nurse even gave me an incorrect TB test dose (1 ml instead of the required 0.1 ml). When I pointed it out, she tried to cover up the mistake instead of addressing it. It feels like they don’t care about your health or whether you get the care you need, and you have to fight for every bit of service, which is unacceptable when it comes to healthcare. On a positive note, the new location is clean and well-kept, but that’s about the only redeeming quality. They often use the excuse that they are a contracted facility and not an actual VA location, which is their way of avoiding accountability for the lack of care and attention they provide. This is by far the worst VA-related facility I’ve been to across multiple states. **Pros:** - Clean and tidy new location **Cons:** - Long delays in responding to messages and calls - Rude staff at the check-in counter - Lack of proper nurse training - Constant uphill battle to get the care you need - No accountability, hiding behind the "contracted facility" excuse If you're relying on them for care, be prepared to advocate hard for yourself.

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