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Wayside Youth & Family Support Network – Frederick Abbott Way

1 Frederick Abbott Way
Framingham, MA 01701
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Illustration of a multi-story medical detox center and inpatient drug rehabilitation hospital.

About Wayside Youth & Family Support Network – Frederick Abbott Way

The Wayside Youth and Family Support Network on Frederick Abbott Way in Framingham, Massachusetts is a nonprofit human service agency that offers a continuum of services including counseling, residential, and educational support services for youth and families throughout Framingham and the surrounding community.

This nonprofit agency is equipped to address a variety of mental health needs for children and their families. Through partnerships with community agencies, they also provide treatment for substance abuse struggles as well as specialized care if you’ve been a victim of domestic violence or sexual abuse. You’ll find that many of their services are offered free of charge.

Substance Abuse Treatment Through Community Partnerships

Wayside Youth and Family Support Network has recently partnered with the SAFE Coalition. This is another nonprofit organization that provides services to individuals working through a substance abuse disorder.

Through this partnership, Wayside staff are trained on how to provide comprehensive substance abuse counseling, and Wayside integrates clinical care into the recovery plan of the individuals and families that need this type of care.

As part of this partnership, children will have access to sexual assault counselors free of charge as well as counseling that will address the emotional impact of a family member’s or their own struggles with substance use.

Social Support at the Framingham Family Resource Center (FRC)

Located just over 12 minutes south is the Framingham Family Resource Center. This resource center provides a number of social support services including housing support, financial assistance for utility bills, legal help, mental health services, parenting support, and summer and sports programs that parents can enroll their children in.

Similar Rehab Centers

Latest Reviews

Gerolyn Contreras
1 month ago on Google
5
Becca, I want to thank you from the bottom of my heart for all your patience, dedication, understanding, and kindness. I know it hasn't always been an easy process, which is why I value even more every moment you’ve been there to support and stand by me. Thank you for not giving up, for listening, and for being so patient. It means the world to me to have had someone like you by my side throughout this journey. May God bless you abundantly and grant you many years of life, health, peace, and happiness. May all the good you do for others return to your life multiplied. Thank you, Becca—truly. I will never forget your dedication, your patience, and everything you have done.
Response from the owner1 month ago
Dear Gerolyn,

Thank you so much for your heartfelt words and for taking the time to share your experience with us. We are incredibly grateful to hear about the positive impact Becca has had on your journey. Her dedication is truly at the core of what we strive to offer at Wayside. We will be sure to pass along your wonderful feedback to her.

Thank you once again for your kind words and for being a part of our community.
Wayside Youth & Family Support Network
dom powers
8 months ago on Google
5
i was placed there around 2011 and then again for about 2 years in 2013. i find it comical the low reviews are kids complaining about the situations from back then. as someone who learned from mistakes being in the system and watching the same kids do the same things over and over this place was a huge learning experience for me and i met some incredible staff. now im 26 and currently trying to find old staff members i had connected with. anyone who sees this review and wld like to help please reach out. tim hegan was the man!
Response from the owner1 month ago
Hello Dom,

Thank you so much for sharing your experience and for leaving such a positive review. We're thrilled to hear that your time with us was a valuable learning experience and that you connected with our incredible staff. It's always rewarding to know that our efforts have made a lasting impact.

We appreciate your kind words about Tim Hegan and will certainly pass along your message if we can.
Wishing you all the best in your journey ahead.


The Wayside Youth & Family Support Network Team
Maddie Rose
1 year ago on Google
5
When I had wayside youth and family as a kid I thought the staff at wayside residential were very kind, friendly, intelligent and supportive listener of family. I loved that wayside youth and family gave me in home therapy and in home behavioral services for me and my family I loved that! I loved that my dad mum and brothers always help me out taught me life lessons and hard truths. I loved how I had the support from wayside from a far and they were good at hearing me and my family out but mostly ME they were very good listener and try to help me as much as possible. I would highly recommend wayside youth and family and tempo young adult resource center to the ALL MY YOUNG FRIENDS AND YOUTH WHO NEED HELP AND SUPPORT WITH ANYTHING.
Response from the owner1 month ago
Dear Maddie,

Thank you so much for sharing your heartfelt review. We are truly delighted to hear about your positive experiences with Wayside. It means a lot to us to know that our staff's kindness and support made a difference in your life. We are committed to providing the same level of support and care to everyone who comes to us for help.

Thank you once again for your kind words and for being a part of our community. We wish you and your family all the best.

Warm regards,
Wayside Youth & Family Support Network
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Wayside Youth & Family Support Network – Frederick Abbott Way works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff

Sara McCabe, LICSW

President & CEO

Dr. Kevin M. Simon

Agency Medical Director

Andrea Salzman, LICSW

Sr. VP

Beth Chin, LICSW

VP

Korin Ihloff

CFO

Penny Russell, MBA

Campus Director

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Wayside Youth & Family Support Network – Frederick Abbott Way.

Contact Information

Building icon

1 Frederick Abbott Way
Framingham, MA 01701

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Reviews of Wayside Youth & Family Support Network – Frederick Abbott Way

2.35/5 (94 reviews)
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Reviews

1
Horrible place keep kids out

I know a kid that is in here threw dcf the way they are treated and screamed at is horrible I was told by dcf they are just colleges students with no training they lie about everything possible the trea lady that is the big wig I guess is horrible taunts kids yells at them w ... Read More

Jason b.
Reviewed on 7/21/2025
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1
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Wayside

The staff at this program are extremely unprofessional. The way that they handle situations and the way that they speak to the clients is extremely unacceptable. One time, I got into a restraint there, and I got a concussion, a contusion in my back, sprained my wrist, and co ... Read More

K.
Reviewed on 7/19/2025
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1
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Google Reviews

2.38 (92 reviews)
sonya fernandes
1 week ago
1

i’m sonya i was here from may 1st to may 22nd so almost exactly a year and a half ago as im typing this. this was the worst cbat i ever been to. a patient kicked a pregnant staff in the stomach and as far as i know, she didnt get enough punishment. not sectioned or anything. staff were extremely rude, i was stuck here on my birthday, worst birthday of my life i say that with full confidence. ella emily and alex were very nice staff though, abduli (sorry if i spelt that wrong) was very aggressive and his eyes were always red and his office stunk like weed. this place is just a mess and it wasnt helpful for me at all. i dont recommend it. the staff are genuine bullies, i knew a 11 year old girl here, she was so sweet, and the staff were evil to her.

Response from the owner
Dear Sonya,

We are truly sorry to hear about the negative aspects of your stay and the concerns you have raised. We are concerned about the incidents you mentioned and would like to assure you that we are committed to addressing these issues. We encourage you to reach out to us directly at qualityassurance@waysideyouth.org, so we can discuss your experience in more detail and take appropriate action.

We appreciate your kind words about Ella, Emily, and Alex, and we will make sure to pass along your positive feedback to them. Your insights are invaluable in helping us make necessary improvements.

Thank you for your feedback, and we hope to have the opportunity to make things right.

Wayside Youth & Family Support Network
Sophie Reznova
2 weeks ago
1

thanks a bunch to your whole staff roster for being one of the main causes of my enduring, severe case of PTSD. 14 years out and I'm still not over it. deception is the brand of Wayside, their "support" is backstabbing children who are suffering, and this is their bread and butter: a troubled teen program. An especially insidious one that collaborates with the courts, Karen social workers at the DCF, and toxic family who they just lap up every word from so they can fill beds for Beacon Hill just like a private prison in Florida would. Just because Massachusetts relies on a progressive veneer doesn't make it any less of an authoritarian, human rights violation machine. WS is the most subtle and insidious manifestation of that brutal authority. Just look at how dystopian the program's name is. Take notes, decent parents: THIS is one example of what the school to prison pipeline looks like. The traumas that CBAT programs like this inflict, and laugh to the bank thanks to, are all too real. You ever notice how the only positive reviews are coming from the same abusive parents who keep this corporation in business? Almost like WS is so desperate to boost their stars they've resorted to giving kickbacks to parents of "alumni" of this juvie hall - for minors who aren't even charged or convicted of any crime. If you truly are sorry for the torture you gleefully inflicted on me at a pivotal age and are remotely interested in the "support" that is so present in your branding and ad-copy, why not pay me some reparations so I can finally heal my compound fractured mind and rebuild the life you wrecked to atoms at this Junior Gulag? You and the DCF believed every word of my abuser and treated me like some psychotic abuser when I was in fact abused. You never let me get a word in, because why should you? I was a minor, and a terribly-behaved one at that. the DCF's service plan was LAW. The degree of trauma your corporation did to me simply can never be quantified with a dollar value. And if this were any sort of reform school, the only thing WS teaches children is how to hate themselves. I'm surprised I didn't KMS thanks to Wayside. But I'm wicked glad I didn't.

Gerolyn Contreras
1 month ago
5

Becca, I want to thank you from the bottom of my heart for all your patience, dedication, understanding, and kindness. I know it hasn't always been an easy process, which is why I value even more every moment you’ve been there to support and stand by me. Thank you for not giving up, for listening, and for being so patient. It means the world to me to have had someone like you by my side throughout this journey. May God bless you abundantly and grant you many years of life, health, peace, and happiness. May all the good you do for others return to your life multiplied. Thank you, Becca—truly. I will never forget your dedication, your patience, and everything you have done.

Response from the owner
Dear Gerolyn,

Thank you so much for your heartfelt words and for taking the time to share your experience with us. We are incredibly grateful to hear about the positive impact Becca has had on your journey. Her dedication is truly at the core of what we strive to offer at Wayside. We will be sure to pass along your wonderful feedback to her.

Thank you once again for your kind words and for being a part of our community.
Wayside Youth & Family Support Network
Joanne Mackenzie
1 month ago
1

My daughter was bawling her eyes; freaking out, begging to call me and they made m her go back to her room - COMPLETELY IGNORING HER MENTAL STATE¡! At around midnight she got out of her room & tried to use the phone, but again, she was told to go back to her room. The next day she was made to sit in her room ALL DAY & NIGHT - she wasn't allowed any outgoing phone cauntil alllo tinShe's only 15 years old. Ght

Response from the owner
Hi Joanne,

We deeply regret to hear about your daughter's experience and the distress it caused both her and your family. The well-being and safety of those in our care are our top priorities, and we take feedback like yours very seriously.

We would like to investigate this matter further to ensure that appropriate measures are taken. Please feel free to reach out to us directly at qualityassurance@waysideyouth.org, so we can discuss this further and work towards a resolution.

Best,
Wayside Youth & Family Support Network
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