They were understanding and helpful
About Baptist Health Medical Center-Little Rock
The center features a staff of experienced and caring healthcare professionals, with in-house psychiatrists, therapists and nurses who collaborate closely with patients to tailor individualized care plans. These plans may include therapy and the monitoring of medication over time. Case management services support integrated care to combine treatment into one quality mental healthcare delivery system.
Accolades from countless patients collectively echoed the kind staff, caring environment, and overall excellence of the center. Whether you are in a mental health crisis or need ongoing support, Baptist Health Medical Center offers patient-centered care so that those dealing with addiction and/or behavioral disorder issues have the help they need every step of the way.
Facility Overview
843 Number of Available Beds
Latest Reviews
Review of Baptist Health Little Rock, ArkansasI brought my mother to Baptist Health in Little Rock, and it turned out to be a major mistake. We arrived at the ER around 9:30 PM on April 7th and, as I write this at 12:39 PM the following day, we are still waiting for a bed to be admitted upstairs.Throughout this lengthy wait, I ve observed numerous concerning issues:1. Cleanliness: The bathrooms and ER rooms are in a shocking state. The floors are dirty, trash cans are overflowing, and I even found glucose strips on the floor.2. Food Quality: The hot breakfast served to us was cold, which is hardly acceptable in a hospital setting.3. Lack of Communication: There is a serious breakdown in communication with the medical staff. (ER Nurses).They dart in and out, providing minimal information and seem dismissive, as if they re too busy to address patient concerns.4. Nasty Facilities: When offered a hospital bed to make my mother more comfortable, it was in an appalling condition. The mattress was visibly dirty, with a head print embedded in the vinyl. A nurse attempted to clean it with a Clorox wipe but made little impact.Overall, my experience at Baptist Health has been incredibly disappointing. The lack of cleanliness and communication is unacceptable for a healthcare facility. I would not recommend this place based on my experience.(See photos of dirty floors, overflowing trash can, blood glucose strip, and someone s head print embedded on nasty vinyl mattress)
Response from the owner2 months ago
We appreciate your feedback and are committed to addressing any issues related to the patient experience at Baptist Health. If you could, please submit your concerns to Baptist Health by calling our patient advocate line at 501-202-1961 or visiting our website to access our confidential portal at baptist-health.com/patient-experience.
By far, the worse ICCU units I ve ever encountered
Car was Stolen broad daylight January 23, 2025
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.5 / 10
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Location
Accepted Insurance
Employers Health Network
Healthscope
QualChoice
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Outpatient rehabs ensure that clients continue to receive robust and consistent therapeutic care without requiring them to reside at the treatment center. The frequency and intensity of treatment depend on clients' evolving needs, ranging from daily to weekly addiction counseling and recovery education. Outpatient programs often include peer coaching, life skills training, and individual, group, and family counseling. Outpatient levels of care include partial hospitalization (PHP), intensive outpatient (IOP), sober living/halfway housing, and standard outpatient care.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
The goal of trauma therapy is to address the lingering mental, emotional, and physical lingering effects of a traumatic event. Your therapist helps you process this trauma and build resilience to face future challenges.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
If you use substances heavily, this can interfere with your body's ability to absorb and use nutrients. This results in malnutrition and other health problems. Nutrition therapy addresses these deficiencies to support healing and recovery.
Staff & Accreditations
Staff
Janet K. Marshall
Interim Chief Development Officer
Cynthia Gregory
Senior Major Gifts Officer
Erica Moore
Special Events & Development Officer
Stephanie Jonasson
Data Analyst Officer
Tim McMennamy
Chairman of the Board
Kim Pruitt
Vice Chairman of the Board
Lauren Steel
Secretary of the Board
Brent Beaulieu
Treasurer of the Board
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(501) 202-2000 
9601 Baptist Health Drive
Little Rock AR, 72205
Get Help Now - 501-575-0717
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Fact checked and written by:
Rockel Mundy
Edited by:
Kerry Nenn, BSW
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