Clearbrook Treatment Centers – Baldwinville

If you have problems with alcohol or addictions Clearbrook is the best place to heal. Great food, beds and surroundings. Fantastic nurses and therapists. Many activities outside (gim, movies, golf...), yoga, art and mindfulness clases and many more feed. Wonderful care and environment. Recommend 100%.

Overall great experience. The staff and clinical teams are easy to work with!

I stayed at Clearbrook in October of 2024, so I realize my experience may be “outdated.” However, I very much doubt anything has improved in the last 6 months. I will do my best to summarize the most important parts. 1. They don’t have a 24/7 phone line. So if your loved one needs to contact you during an emergency, chances are, no one will pick up. And if your loved one leaves a message, you probably won’t get it. 2. They have strict time limits on phone calls that are only allowed in the evenings. So if you need to contact a business, you aren’t able to call during business hours. 3. They are SEVERELY understaffed. They will let anyone with a pulse be put in a position to supervise patients. So don’t be surprised if you wake up in the middle of the night to the janitor doing room checks. I’m not exaggerating. 4. They are not “trauma informed”. During my stay, multiple women left due to the fact that they had strange men doing room checks on them in the middle of the night. You’d think they’d have the sense to put female staff in charge of female patients with male-related trauma. 5. Good luck getting your caseworker or provider to meet with you. I, and most other patients there, had to request multiple times to see our caseworkers and providers. One person even went so far as to stop taking their medication for multiple days, just to get the staff to pay attention to their request to see their provider. Yes, people had to go to the extreme just to receive the services they were initially promised. 6. So many needs went unmet, that the group I was staying with decided to file a group complaint with the facility. In response, Clearbrook singled out a female, who was also a person of color, and placed the blame on her for our group complaint. Though their handbook promises to take each complaint seriously and not retaliate, they singled out this woman and treated her like a troublemaker. 7. They repeatedly accepted patients that they did not have the capacity to accommodate. A few people there clearly needed more intensive hospitalization and the severity of their symptoms went ignored until enough people spoke up about it. We went into lockdown multiple times due to unsafe patients that never should have been accepted into the facility to begin with. (I am not saying these patients didn’t deserve help. I’m saying the facility was not equipped to help people with such severe symptoms.) As a result of Clearbrook’s negligence, patients were often placed in situations they did not feel safe in. 8. I filed multiple complaints and personally wrote a letter to the CEO addressing my concerns. All of which went ignored. Despite their own policy stating that any complaints/concerns would be addressed within 24 hours of them being filed. Welp, it’s been over 6 months and I’m still waiting for my concerns to be addressed. 9. They don’t even offer mental health benefits to their staff. Most of the staff is overworked and underpaid. Supporting mentally ill patients is a huge task and is sure to take a toll on a person’s mental health. So I straight up asked one of the staff members if they were at least offered some type of support from Clearbrook for their own mental health. And the answer was no. This place clearly doesn’t give a sh!t about the mental health of their patients, let alone their own staff! Super unethical. 10. I will say, some of the staff were amazing. My therapist, Kenny, was so great that he’s the only reason I completed my stay at Clearbrook. The group facilitator, Alyssa was also amazing and very supportive. The alumni coordinator, Rebecca, does a great job checking in and supporting alumni. I’d say the main problems are the higher ups, who really don’t give a sh!t about their patients or staff. It’s a shame because this facility has so much potential and it’s completely wasted. All of that was just the tip of the iceberg, folks. I’m not saying it’s the worst facility out there. I’m saying, lower your expectations and proceed with caution.