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Community Outreach for Psychiatric Emergencies

33505 Schoolcraft Street Livonia, MI 48150
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Hegira Health - Community Outreach for Psychiatric Emergencies MI 48150

About Community Outreach for Psychiatric Emergencies

Hegira Health Community Outreach for Psychiatric Emergencies is a mental and behavioral health center in Livonia, Michigan. The organization specializes in helping people in their darkest hours, including those experiencing suicidal thoughts or behaviors or psychiatric breaks. The center, which has served the community for over 40 years, is Joint Commission accredited which indicates a sterling standard of care.

Meeting Patients Where They Are

Community Outreach for Psychiatric Emergencies has a brick and mortar location on Schoolcraft Road where patients can walk in any time, 24 hours a day, for same day evaluations. They also have a mobile crisis team available around the clock to meet patients where they are, whether that’s a hospital emergency room, drug rehab center, group home or health clinic.

Comprehensive Care in a Crisis

This facility provides a broad array of support services for patients to ensure they have all the tools necessary to recover and move forward. Upon the first meeting, patients meet with a master’s level clinician and a peer support specialist who see to their immediate needs. Then, based on a patient’s goals, staff create personalized care plans which may include addiction treatment and other forms of mental and physical health care.

Besides crisis stabilization and evaluations, the center offers patients necessities such as food, showers, emergency clothing, transportation, and help refilling prescriptions. They also help connect patients with other providers in the community to attend to additional needs. For instance, if a patient needs alcohol or drug rehab, the team can help them get established at a local clinic.

Similar Rehab Centers

Latest Reviews

Rena Smith
4 months ago on Google
2
Came to see me twice after I was relaxing from the Hospital. Told me she would be back. Never saw or heard from her again. Kind of rude and uncaring. Gave off a "Cold" vibe as in a cold personality.
Bowie Ashton
4 months ago on Google
1
after reading the reviews i decided not to take my chances and went straight to ER. i was discharged last night with promise that PHP would follow up with me in the evening. PHP says i’m not authorized. i call back the ER who speaks to COPE TWICE to ask them to get the forms changed from outpatient to PHP, both times they said it was changed. i call PHP today and they say that nothing in the system has changed. i understand technology and all of that can put a hindrance in how quickly things get updated. i call COPE and explain what’s going on and they transfer me over to the clinicians office, where the phone rings twice then straight to voicemail. i call again an hour later and it turns out the clinician needs more information to approve the hospitalization, and i have to call back ER. ER reiterates that they should have me down for partial, saying they spoke to Beverly who authorized it for me. but the front desk just said that they need more information. they need more information from a patient who has already been discharged from ER due to being in borderline crisis, left ER under the impression that PHP was sorted (WHEN IT WAS NOT.) and now IM playing phone tag between COPE, St. Joes and New Oakland. i have made at least 10 calls in total since discharge yesterday evening at around 6:30 pm just trying to figure out where the confusion is coming from. COPE continues to tell st joes im authorized, but when i as the patient call, they “have no idea about what im talking about” and then proceed to tell me that they need more information from social work at st. joes. COPE, it is respectfully not my job to play phone tag between 2 hospitals just to figure out why im not authorized despite being discharged under the impression that i was. no matter where you go, if you have state insurance, you’ll be forced to deal with COPE as the middleman for authorizations. as someone who has been (unfortunately) in and out of psych care their whole life, i have only ever experienced one other facility that simply doesn’t care about their patients. if you don’t want to deal with mentally ill people and doing the legwork of writing paperwork to make sure someone doesn’t reach the point of actively trying to commit, maybe you should look for better employment. shout out to ST JOES for having patience with me during this and actively trying to get to the bottom of this (unlike COPE.)
Patriot69
6 months ago on Google
5
Had a great experience with the entire staff! My 8yr old son needed help urgently, I live nearby and was aware of them, but usually went to my pediatrician with my son's issues, I wish I could remember all there names. From the gentleman at the intake, the nurse, the Dr. And the social worker. All were very kind, all seemed very caring and sensitive to my son's needs, they did more in 3 hours than 2 years of therapy, high price psychiatrists, and multiple visits to an ER did ever. Dr. VIJAYAKUMA, Thank you for the call to my pediatrician! And the consultation with her! I can't tell you how much that meant to me.. if the caring and compassion they showed my son is any indication of how they operate, don't hesitate to take your child to them. Thank you all again.
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6.2 / 10

Accepted Insurance

Community Outreach for Psychiatric Emergencies works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Hegira's Mental Health and Substance Abuse Outpatient Treatment Programs offer a variety of services designed to meet the unique needs of each child, adult or family. Services include assessment and evaluation, referral to external resources, crisis resolution, short-term traditional treatment, and long-term management of chronic conditions.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Michigan is essential for certain phases of recovery treatment. During detox, many physical ailments related to the detox process can be lethal if not treated. Having medical staff available at all times provides the proper care for safe detox. Medications and other treatment can also make the process much more comfortable and bearable.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

HPI provides strength-based, family oriented services for children, adolescents and young adults, ages 0 through 21, with serious emotional disturbances at our children's specialty clinic in Westland. This clinic offers a variety of services designed to meet the unique needs of children and their families/caregivers who are challenged with the management of a range of serious emotional disturbances of childhood and adolescents. Levels of care include traditional outpatient, clinic and community-based case management, home-based services and wraparound. Treatment teams work together with each child and family to ensure that assessments and treatment approaches are person-centered, strength-based, comprehensive and focused on maximizing each individual's potential.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Carol Zuniga

CEO

Michaael Wunder

CIO

Susan Kozak

COO

Andrew Gilroy

CFO

Todd Harrison

Chief Human Resources Officer

Timothy Chapman, MD,MBA

Medical Director

Edward L. Forry

President

Jill Blackson

Sr.Clinical Director

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

33505 Schoolcraft Street
Livonia, MI 48150

Fact checked and written by:
Kate Daniel
Edited by:
Nikki Wisher, BA

Rehab in Cities Near Livonia

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Reviews of Community Outreach for Psychiatric Emergencies

2.3/5 (83 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.3 (83 reviews)
Rena Smith
4 months ago
2

Came to see me twice after I was relaxing from the Hospital. Told me she would be back. Never saw or heard from her again. Kind of rude and uncaring. Gave off a "Cold" vibe as in a cold personality.

Bowie Ashton
4 months ago
1

after reading the reviews i decided not to take my chances and went straight to ER. i was discharged last night with promise that PHP would follow up with me in the evening. PHP says i’m not authorized. i call back the ER who speaks to COPE TWICE to ask them to get the forms changed from outpatient to PHP, both times they said it was changed. i call PHP today and they say that nothing in the system has changed. i understand technology and all of that can put a hindrance in how quickly things get updated. i call COPE and explain what’s going on and they transfer me over to the clinicians office, where the phone rings twice then straight to voicemail. i call again an hour later and it turns out the clinician needs more information to approve the hospitalization, and i have to call back ER. ER reiterates that they should have me down for partial, saying they spoke to Beverly who authorized it for me. but the front desk just said that they need more information. they need more information from a patient who has already been discharged from ER due to being in borderline crisis, left ER under the impression that PHP was sorted (WHEN IT WAS NOT.) and now IM playing phone tag between COPE, St. Joes and New Oakland. i have made at least 10 calls in total since discharge yesterday evening at around 6:30 pm just trying to figure out where the confusion is coming from. COPE continues to tell st joes im authorized, but when i as the patient call, they “have no idea about what im talking about” and then proceed to tell me that they need more information from social work at st. joes. COPE, it is respectfully not my job to play phone tag between 2 hospitals just to figure out why im not authorized despite being discharged under the impression that i was. no matter where you go, if you have state insurance, you’ll be forced to deal with COPE as the middleman for authorizations. as someone who has been (unfortunately) in and out of psych care their whole life, i have only ever experienced one other facility that simply doesn’t care about their patients. if you don’t want to deal with mentally ill people and doing the legwork of writing paperwork to make sure someone doesn’t reach the point of actively trying to commit, maybe you should look for better employment. shout out to ST JOES for having patience with me during this and actively trying to get to the bottom of this (unlike COPE.)

Patriot69
6 months ago
5

Had a great experience with the entire staff! My 8yr old son needed help urgently, I live nearby and was aware of them, but usually went to my pediatrician with my son's issues, I wish I could remember all there names. From the gentleman at the intake, the nurse, the Dr. And the social worker. All were very kind, all seemed very caring and sensitive to my son's needs, they did more in 3 hours than 2 years of therapy, high price psychiatrists, and multiple visits to an ER did ever. Dr. VIJAYAKUMA, Thank you for the call to my pediatrician! And the consultation with her! I can't tell you how much that meant to me.. if the caring and compassion they showed my son is any indication of how they operate, don't hesitate to take your child to them. Thank you all again.

Shane Phillips
6 months ago
1

Rude staff!! For a place that is suppose to help with mental illness they don't have the right skills to talk to people!! How is this dump still open??

Kaiote West
7 months ago
5

Jouana Osman
8 months ago
1

I went to that clinic for a screening. I passed the nurse’s evaluation and the drug test, but while I was there, I was devastated by what I witnessed. The staff spoke rudely about admitted patients, walked away from them, and showed a clear lack of compassion. The clinic itself was dirty, and I even saw a nurse give a patient a shot in the dark without turning on the lights. The social workers sat on their phones, ignoring the people in the lobby who were waiting for help. At the front desk, they had a movie playing about drugs, alcohol, and partying, which felt completely inappropriate for the setting. The entire experience was disturbing, and I immediately asked for my belongings and left. I will no longer be seeking treatment from facilities like this.

Kristyn Hayball
10 months ago
1

Absolutely ridiculous. Came in yesterday and explained to them I was without medication beyond months now. They hardly wanted to give me any service due to being sick with a viral infection. I was wearing a mask the whole time while being sent into the quiet room. No help. Complete waste of time; did not speak to one social worker; no psych; no therapist. Told them I haven’t ate in days and could not even receive a hot plate of food. They ordered little Caesars and ate it in front of everybody. Joke of an hospital and honestly misconstrued me on the building being an homeless shelter.

Kat A
10 months ago
1

Because I have a medical plan through Medicaid and the state of Michigan I have to jump through hoops to get access to care, which I wait way too long because of the ridiculous process you have to go through. I was told my my personal psych provider that I need to go to a php program. But in order to do so because of Medicaid they make anyone in Wayne county to go to cope. I went in and at first, before I could even get in I was stuck in a locked vestibule and a from desk person came out and took my ID and ins Insurance card. She then went inside while I was STILL locked into the vestibule. After a while they buzzed me in to go to a different person at the front desk. This person said she had to take my shoes and phone and anything in my pockets. I was shocked. But I complied. Now I was locked in their building and could not leave. They had me sit in the lobby, for 15 minutes before a nurse took me back to a chair by her desk. She proceeded to ask me personal medical information in front of the people in the bed! I believe this violates privacy issues. When she was finished she told me to sit back in the lobby to wait to be called to a social worker. I waited a half hour to be called. Granted I was the only person in the lobby waiting and I could see the therapists in their offices by themselves. She asked me questions and said she will do a readers fir PHP. I then had to sit in the lobby to wait another half hour to see the doctor who did not have anyone in his office either. Finally met with him. He did not introduce himself. I sat down and he was calling me by the wrong name. He had someone else’s chart pulled up. The front desk came in to help him because he entered one number wrong. Then he had my chart up. He proceeds to ask me THE SAME MEDICAL QUESTIONS THAT THE NURSE ASKED ME AN HOUR EARLIER. He was very short, did not address me by my name, nor did he ever look at me. He was very rude and then I was nervous that he wouldn’t let me leave! Luckily he said he will give the referral for PHP to sit in the lobby again to see the therapist. She was very nice. But I waited a long time to see her again. She set up the appointment for PHP and gave me some paperwork. I had to wait for them to find my shoes, coat and keys and phone before I could leave!!!! I will never set foot in that place again. It was absolutely filthy. The floor had gunk thst hadn’t been mopped in weeks. The carpet in the doctors office needs to be ripped out. So filthy. I will take m chances ago go to my local ER if I need to. Please don’t go here! Go elsewhere.

Desha Gordon
10 months ago
5

Very helpful to my family member,understanding staff and Dr.,s

Natasha Hinton
11 months ago
5

I absolutely love the front desk staff! The nurses are wonderful ❤️.

Stefanie Potter
1 year ago
5

I had a rather good experience giving the circumstances. I did get extremely nervous due to all the negative reviews which led to be being even more anxious and scared to go but it was not as bad as I anticipated it to be. It’s obviously not a 5star hotel but it wasn’t as bad as I thought it was going to be.

Kim P
1 year ago
1

If I could give no stars I would, this place is a joke I took my daughter there who was manic hadn't slept in 3 days dr was mean rude to her and didn't even ask what brought her in immediatly changed her meds that made her sick told me to keep feeding her benydryl to sleep all he did was brag about being 81, hmm well sir I think it's time to retire cause people in mental crisis are coming to this person and getting 0 help he kept my daughter 1 night sent her home more manic than when she walked in you can clearly tell something is going on with her yet he didn't care, the staff was good to her even the therapist but that dr is a joke I would never take anything that breaths to this place, I will never do that to my daughter again, that place should be ashamed to have that dr working there and treating people who need help like that

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