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I was a client and at Cronin House . A alumni that came back to the program in hopes to find the same love as before…. But on camera this employee supposed to be a role model for us to be like…. Got up and came in my face threatened me and I got kicked out… where they ...
About Horizon Services, Inc. – Cronin House
Cronin House is a 34-bed residential recovery program in Hayward, California. It’s a treatment center for men who have substance use disorder, mental health issues or both. This is one of the continuum of recovery focused programs provided by Horizon Treatment Services. Cronin House also serves male identifying people and nonbinary individuals in recovery. The program offers a safe, structured and interactive communal setting where residents can gain new recovery tools that support positive lifestyle change.
Recovery In Suburban Hayward
Cronin House is situated in Alameda County in California. It’s in the San Francisco Bay Area known for its diverse communities and industrial & tech hubs. The facility is within a few miles of the Hayward Shoreline Interpretive Center and California State University, East Bay.
Recovery Care from People Who Have Been There
This residential program is clinically managed by a caring and dedicated professional. Most of these folks are also in recovery themselves meaning that they understand the challenges of addiction firsthand. You’ll benefit from real-world guidance and 24/7 support provided by these experts as you lay your foundation for lasting recovery. Therapy is tailored to take care of the unique recovery needs of each resident following assessment and personalized treatment planning. The programming is highly intensive.
Along with traditional counseling and addiction education, this program incorporates the 12 step practices of Alcoholics Anonymous and Narcotics Anonymous. You’re encouraged to attend meetings as this can help strengthen your support network.
They track progress and adjust care accordingly through assessment for trauma, depression and other symptoms as you heal. The program generally lasts for 90 days and includes tailored discharge planning and case management. Your case manager can link you to community services that support lasting healing as you move forward. This may include affordable housing support, job placement and medical care among others.
Fact checked and written by:
Chika Uchendu
Edited by:
Nikki Wisher, BA
Facility Overview
34 Number of Available Beds
Latest Reviews
No stars. Place stole medication from me. Staff was extremely disrespectful. I was able to get enough info to file a report.
Response from the owner1 week ago
Thank you for sharing your concerns. We take allegations like this very seriously, and we’re sorry to hear about your frustration. While we cannot discuss details publicly, we can confirm that our team follows strict protocols for medication handling and patient interactions. Your feedback has been documented and will be reviewed internally.
I contacted this organization’s HR department to report a concern involving an employee with whom I had a prior professional and personal connection. I was informed my report would be taken seriously. I sent a follow-up email a few weeks later, but I received no response. I left a voicemail with their Hayward location thinking maybe my email had been overlooked. My call was returned, but during this call, I was informed that additional follow-ups could be interpreted as harassment and might result in legal action. It all felt very dismissive. While I understand organizations have procedures, the limited communication and caution I received about follow-ups left me concerned. I had expected more professionalism from HR.
After posting a review for the Mission Street location as that was the location in dicussion, I later received a cease-and-desist letter by email. I had hoped for a more compassionate and professional outcome when sharing that I had experienced emotionally harmful behavior from one of their associates during a past relationship. Going through this made me understand why some people might hesitate to speak up about their experiences.
Mustafa Aqa
Reviewed on 05/07/2025
I was a client and at Cronin House . A alumni that came back to the program in hopes to find the same love as before…. But on camera this employee supposed to be a role model for us to be like…. Got up and came in my face threatened me and I got kicked out… where they do that at …. Cronin House. And Everyone else there I have no problem with and respect to the fullest. But this ain’t right this person needs to reprimanded and not work there as staff the respectful way to communicate is to threatened a client on camera and still work there
Rehab Score
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7 / 10
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Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Clients receiving treatment at an outpatient rehab typically do not require hospitalization or intensive supervision and support. Outpatient addiction counseling and recovery education are often offered during the morning, evening, night, and weekend, allowing clients to tailor treatment to their own schedule. Partial hospitalization (PHP) and intensive outpatient (IOP) programs are the most time-intensive and are designed for clients who are at an increased relapse risk and/or who need more robust therapeutic support.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Rehab aftercare programs offer clients in addiction recovery a robust continuum of care after clients have completed active treatment. These services address recovery as a life-long process and are designed to evolve with clients' changing needs. Clients may partner with their case managers and/or addiction recovery team to identify the rehab aftercare services that are right for them. They may receive career counseling, housing assistance, peer coaching, 12 step program induction, among many other services.
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in California teaches participants constructive ways to stay clean and sober. Treatment revolves around helping individuals stop using the substance they are addicted to and learn healthy habits to avoid relapse.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
In California, substance abuse treatment programs can help individuals with any type of substance use disorders and co-occurring conditions. These rehab programs typically encompass various levels of care, including medically assisted detox, intensive outpatient, outpatient, residential rehab, and partial hospitalization. You can expect clinicians to utilize evidence-based therapies like cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), and mindfulness to help you achieve and sustain your recovery. The rehab's clinical team can provide a comprehensive assessment to determine the appropriate level of care and medical support you may need.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.
The use of experiential therapy can be helpful for the treatment of behavioral disorders, including drug and alcohol addiction. This method teaches you how to release negative emotions and cope with pain from the past. Activities such as art, music, and animal care are used to facilitate this process.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Amenities
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Private Transportation -
Residential Setting
Staff & Accreditations
Staff
Jaime Campos, MBA-HA, SUDCC
CEO
Eliseo Becerra, B.S
Chief Compliance Officer
Lusine Ghevondyan, MPA, MBA
CFO
Anna Phillips, Ph.D., LMFT
Chief Program Officer
Jen Slusser-MacTernan, M.Ed, SUDCC
Director of Outreach & Talent Development
Gavin O’Connor, MBA
IT Director
Elizabeth Abbs, MD
Medical Director for Sobering Programs
Damon Fischer, CADC
Director of Inpatient Operations
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: California
The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.
NAATP Member: Yes
Contact Information
2575 Depot Rd
Hayward, CA 94545
Get Help Now - 510-902-7592
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