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Mills – Peninsula Medical Center

1501 Trousdale Drive Burlingame, CA 94010
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Top 10 Rehab In Burlingame
Mills - Peninsula Medical Center CA 94010

About Mills – Peninsula Medical Center

Mills – Peninsula Medical Center is a healthcare organization located in Burlingame, California. The center offers treatment for substance use disorder, alcohol use disorder, opioid use disorder, gambling addiction, and other co-occurring mental health and behavioral health disorders, including eating disorders. Mills-Peninsula Medical Center provides inpatient treatment, a partial hospitalization program (PHP), an intensive outpatient program (IOP), outpatient treatment, dual diagnosis, and aftercare. Specialized programs are available for children, teenagers, young adults, and the elderly. Mills – Peninsula Medical Center is part of the Sutter Health network.

Mills – Peninsula Medical Center provides physical and psychological evaluations and a personalized treatment plan for clients entering inpatient care. Care can include electroconvulsive therapy (ECT), occupational therapy, group and individual counseling, and inpatient detoxification. Clients share a room with one other person, receive meals, engage in activities in a common community room, and participate in scheduled Alcoholics Anonymous/Narcotics Anonymous meetings and events.

Partial hospitalization is the first step for clients transitioning into sober living. Clients receive group therapy and peer support to build networks. Mills – Peninsula Medical Center may also provide case management, occupational therapy, cognitive behavioral therapy (CBT) and dialectical behavioral therapy (DBT) to build strong social relationships.

Mills – Peninsula Medical Center offers a range of outpatient programs, including group and individual therapy, psychiatric evaluation, and medication monitoring and guidance. IOP treatment emphasizes life-skills development and emotion regulation skills.

Mills – Peninsula Medical Center features different programs for clients, depending on age. Teenage clients may receive group counseling in self-harm, depression, and substance abuse, while adults may enter intense group therapy that levels off from three times per week to once each week. Seniors may receive therapy centered around aging, job loss, and the grief process. For seniors, IOP treatment occurs 3-4 times a week, with meals included.

Clients continue to receive care and support post-treatment, including follow-up visits, education, resources, and peer support. Specialized aftercare programs for teenagers, young adults, and the elderly may include group sessions once per week. Additional referrals for specialized care in outside facilities may be available.

Mills – Peninsula Medical Center is accredited by The Joint Commission.

Mills – Peninsula Medical Center is in-network with many insurance providers, including Aetna, Alignment, Anthem Blue Cross Blue Shield, Cigna, Health Net, HealthSmart, Magellan Health Services, Pacific Health Alliance, Sutter Health, TRICARE, United Healthcare, and Valley Health Plan. Please check with your insurance provider for specific details concerning out-of-network coverage.

Facility Overview

Bed icon 241
Number of Available Beds

Latest Reviews

Matt Veronda
2 months ago on Google
1
Scheduled for a PCP and was told to make an appointment. After a 10 minute conversation about establishing care, I was charged $600 for a level 4 service . There is an arbitrary and hidden fee level that they will use to try to gouge you for any money they can. I contacted customer service and was told that I might be upset because I was looking for something more tangible from my visit. Do not go to this hospital.Updated 03/26/25Reached out to the billing department to contest the level of service charge, and was notified less than 24hrs later that no changes would be made. Additionally, I still haven't received an itemized statement for the charges incurred despite formally requesting one.
Response from the owner2 months ago
Thanks for bringing this to our attention, Matt. What I'd like to do is connect you with an escalations team that specializes in billing concerns like yours so they can provide support and guidance. Please send your best phone number and a copy of this review to social@sutterhealth.org if you'd like to move forward. Jeremiah, Social Care Team
Jennifer Howald
3 months ago on Google
1
The worst experience EVER. I was a tourist and only transitting when i had a medical emergency at the airport. I came there in a miserable state, they just gave me a saline IV and did some tests. Before getting the test results or before me being able to walk straight because i was so weak, they discharged me at 03:00 in the morning and sent me away, they didn t even give me a diagnose. They said: if we will find something, we will call you. I had no place to go except the airport or a very expensive hotel, which was hard to organize in my still miserable state. The most humiliating experience i had to make in my entire life. This ist not human anymore. I could barely walk when i left, i was that weak. No one cared. I can t even find words for what happened that night.
Response from the owner2 months ago
Hi Jennifer, we're sorry to learn about your experience. We're committed to providing great service every day and will share your feedback with leadership. Social Care Team
Darcy Nelson Smoot
4 months ago on Google
1
Book your imaging services elsewhere. Prices for MRI are 8x the cost of SimonMed and over 3x the cost of other facilities within Sutter Health.Example:MRI of lower extremity joint (knee) without contrast (code 73721)Self-pay cost at SimonMed: $625Cost at Palo Alto Medical Foundation: $1,509Cost at Mills Peninsula: $4,803Can safely assume this exorbitant pricing across the board for all services. I will NEVER be going here again.
Response from the owner2 months ago
Darcy, your frustration is understandable, and we'd like to connect you with an escalations team that specializes in concerns like yours so they can offer support and guidance. Please send your best phone number and a copy of this review to social@sutterhealth.org if you'd like to proceed. Jeremiah, Social Care Team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements. mental health programs are tailored to people suffering acute psychiatric symptoms or thoughts of suicide. As a patient, you would participate in individual and/or group treatment. Mills-Peninsula Medical Center's goal is to help patients advance to the least intensive level of care they need in order to recover. The adult inpatient program is offered in a new 26-bed, secured hospital wing with common dining and day activity rooms. Because socialization is an important part of treatment, most rooms accommodate two patients.
24-hour icon24-Hour Clinical Care
During the first phase of recovery – detox – it is crucial to have 24-hour clinical care in California. This care provides constant monitoring in order to ensure your safely and comfort as you progress through the withdrawal process for drug or alcohol addiction. Licensed professionals prescribe medications to treat withdrawal symptoms and provide frequent monitoring to ensure your safely as addictive toxins leave your system.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in California teaches participants constructive ways to stay clean and sober. Treatment revolves around helping individuals stop using the substance they are addicted to and learn healthy habits to avoid relapse.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Warner L. Thomas

President & Chief Executive Officer

Dana Beckton

Vice President

Jennifer Bollinger

Senior Vice President & Chief Consumer & Brand Officer

William Isenberg, MD, PhD

Vice President and Cief Medical & Quality Officer

Mark Sevco

Senior Vice President and Chief Operating Officer

Todd Smith, MD

Chief Physician Executive

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (650) 696-5400
Building icon

1501 Trousdale Drive
Burlingame, CA 94010

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Burlingame

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Reviews of Mills – Peninsula Medical Center

3.3/5 (100 reviews)
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Reviews

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Date Submitted
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Google Reviews

3.3 (100 reviews)
Darcy Nelson Smoot
1 week ago
1

Book your imaging services elsewhere. Prices for MRI are 8x the cost of SimonMed and over 3x the cost of other facilities within Sutter Health. Example: MRI of lower extremity joint (knee) without contrast (code 73721) Self-pay cost at SimonMed: $625 Cost at Palo Alto Medical Foundation: $1,509 Cost at Mills Peninsula: $4,803 Can safely assume this exorbitant pricing across the board for all services. I will NEVER be going here again. UPDATE: Owner asked me to send the review to address my concerns. I did. No one ever followed up.

Response from the ownerInvalid relative date format:
Darcy, your frustration is understandable, and we'd like to connect you with an escalations team that specializes in concerns like yours so they can offer support and guidance. Please send your best phone number and a copy of this review to social@sutterhealth.org if you'd like to proceed.<br><br>Jeremiah, Social Care Team
Maggie Lei
1 week ago
1

I wish I checked the reviews on google before I went to this hospital. I visit ER for pain chest. I was shocked when I got my bill. It charges me $7,200 for Level 5 emergency room fee! Meanwhile, I event didn’t get a room and stayed at the ER front desk hallway all night. I tried email hospital and call different departments to argue the bill. I called hospital, they ask me call payment assistance department. I called, and they told me call billing department. I call again, they give me another phone number, which is hospital operator number, and he transferred the call to billing department again. Finally i got someone help me with it, but the answer is NO, they can’t do anything with it. Now I have over $10,000 bill to pay. And how insane that 7k was charged for Level 5 emergency care and stayed in hallway. And I can’t believe how staffs work nonprofessional here in Burlingame area

Response from the ownerInvalid relative date format:
We’re sorry to hear your experience left you feeling frustrated, Maggie. We understand you’ve already reached out for support, but we’d like to connect you with our billing escalations team for a closer review as they may be able to provide additional insight. Please send your contact information and a screenshot of this message to social@sutterhealth.org, and we’ll take it from there.<br><br>Liana, Social Care Team
Manny Uchechukwu
2 weeks ago
1

I Recently we here during an emergency crisis, The ER nurse did not pay me any empathy and instead ignored my plea for Oxygen! After further blood work and a CT scan, it turned out I have a PE. They also randomly uploaded the wrong UA for another patient into my profile. I did not provide any urine specimen! I have tried to reach contact them by phone about the wrong UA but they keep saying they are busy!!!!

Response from the ownerInvalid relative date format:
Hi Manny, can you send us more information to social@sutterhealth.org so we can better understand what's going on? We'd like the opportunity to assist here.<br><br>Jeremiah, Social Care Team
Robin Sohnen
1 month ago
5

I had to go to the emergency room today following an episode of severe abdominal pain. I was scared and concerned and dreading going to the emergency room based on previous experiences but felt it was necessary. Everyone at Mills from the check-in desk all the way through to the doctors in the ER the CT folks, the nurses, even the gentleman who came in to empty our trash were amazing and compassionate. I don't know if it's a policy at your hospital, but every person we came in contact with always departed with the word; I hope you feel better soon. Something about that was just so kind and comforting. Everything turned out OK and I was so glad that I came and so appreciative to all of your folks. Shout out to our nurse, Gabby and Dr Ross. Thank you again to everyone for making a stressful situation the best it could absolutely be!

Response from the ownerInvalid relative date format:
Thank you for your kind words, Robin! Shout-outs like this are so meaningful to our team. They're going to love reading this! - Social Care Team
Jane Fontaine
1 month ago
5

The Nurses and Doctors literally saved my life on more than one occasion. They all treated me with respect, dignity and compassion

Response from the ownerInvalid relative date format:
Hi Jane, this is so great to read. Thank you! - Social Care Team
Matt Veronda
2 months ago
1

Scheduled for a PCP and was told to make an appointment. After a 10 minute conversation about establishing care, I was charged $600 for a “level 4 service”. There is an arbitrary and hidden fee level that they will use to try to gouge you for any money they can. I contacted customer service and was told that I might be upset because I was looking for something more “tangible” from my visit. Do not go to this hospital. Updated 03/26/25 Reached out to the billing department to contest the level of service charge, and was notified less than 24hrs later that no changes would be made. Additionally, I still haven't received an itemized statement for the charges incurred despite formally requesting one.

Response from the ownerInvalid relative date format:
Thanks for bringing this to our attention, Matt. What I'd like to do is connect you with an escalations team that specializes in billing concerns like yours so they can provide support and guidance. Please send your best phone number and a copy of this review to social@sutterhealth.org if you'd like to move forward.<br><br>Jeremiah, Social Care Team
Mike Farmer-Smith
3 months ago
5

Response from the owner3 months ago
Thanks for taking the time to leave us this positive rating! If you're open to it, use the following link to share additional feedback: https://bit.ly/49d2p29.
Alexander Krois
3 months ago
1

Response from the owner3 months ago
Thanks for taking the time to rate us. If interested, please use the following link to share more about your experience and request to speak to someone about it: https://bit.ly/49d2p29.
Jennifer Howald
3 months ago
1

The worst experience EVER. I was a tourist and only transitting when i had a medical emergency at the airport. I came there in a miserable state, they just gave me a saline IV and did some tests. Before getting the test results or before me being able to walk straight because i was so weak, they discharged me at 03:00 in the morning and sent me away, they didn’t even give me a diagnose. They said:” if we will find something, we will call you.” I had no place to go except the airport or a very expensive hotel, which was hard to organize in my still miserable state. The most humiliating experience i had to make in my entire life. This ist not human anymore. I could barely walk when i left, i was that weak. No one cared. I can’t even find words for what happened that night.

Response from the ownerInvalid relative date format:
Hi Jennifer, we're sorry to learn about your experience. We're committed to providing great service every day and will share your feedback with leadership. <br><br>Social Care Team
Juan Cornejo
4 months ago
5

Great people and great people God bless them all!!!

Response from the owner4 months ago
So glad to hear it. Best wishes in health! - Social Care Team
Marjorie Blen
4 months ago
1

If I could give this hospital a negative star I would. I’m in the ER with my daughter who has 102.2 fever and I’ve been waiting for I’ve three hours. I asked the front person for their update and all they can say is “I don’t know”. I watch people that came after me being served but not us.

Response from the ownerInvalid relative date format:
It sounds like we could've better communicated how long wait times were going to be, Marjorie. Please know we hear you and will share this with the right leaders.<br><br>Jeremiah, Social Care Team
Patricia Padilla
5 months ago
5

We had my mother admitted to that hospital on 4 West, all the nurses and doctors were very attentive, the rooms were very clean, I recommend that hospital

Response from the owner5 months ago
Patricia, we are very happy to know that your experience was positive. We know the team will love reading this too. Thanks for sharing it! - Social assistance team Patricia, nos alegra mucho saber que tu experiencia fue positiva. Sabemos que al equipo tambi�n le encantar� leer esto. �Gracias por compartirlo! - Equipo de asistencia social
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