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Millwood Hospital – The Excel Center

1220 West Presidio street Fort Worth, TX 76102
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Millwood Hospital - The Excel Center TX 76102

About Millwood Hospital – The Excel Center

Millwood Hospital – The Excel Center is a dual diagnosis mental health addiction treatment center for youth, located in Fort Worth, Texas. The center’s services also include case management, family support, and community referrals.

Addiction services at Millwood Hospital – The Excel Center include mental health assessments and counseling, detox, intensive outpatient drug and alcohol rehab, and a partial hospitalization program (PHP).

Mental Health Assessment & Counseling
Mental health assessments determine mental health status and addiction severity and are used to create a tailored treatment plan. Treatments include counseling, psychoeducation, and recovery meetings to achieve and sustain sobriety.

Dual Diagnosis Addiction & Mental Health Treatment
The Excel Center offers dual diagnosis treatment using evidence-based practices to treat addiction and mental health diagnoses. They offer programs for youth aged five to 18. Treatment begins with a comprehensive mental health assessment and development of an individualized plan of care.

Intensive Outpatient Program (IOP)
IOP participants attend individual and group treatment sessions for improved coping skills, peer support, and recovery support meetings. Sessions are held three to four days per week.

Partial Hospitalization Program (PHP)
As with other outpatient programs, PHP participants attend individual and group sessions, but they do so most days of the week. PHP may be best suited for dual diagnosis treatments and acute substance use disorders.

Facility Overview

Bed icon 134
Number of Available Beds

Latest Reviews

Elvia Catarino
3 months ago on Google
1
Do not waste your time at this place. I'm very disappointed, first week was great my son loved it. It was all downhill after that. His therapist gave up on him too quick. Very unprofessional. Save yourself the despair.Staff here is only here to collect a paycheck , they aren't in it for the kids.
Response from the owner2 months ago
Hi, Elvia. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting https://excelcenterfortworth.com/. Again, thank you.
Tiffany Mccoy
4 months ago on Google
1
Last Friday my daughter had a seizure inside this center. The nurse accused her of faking it and told her to "get up" and the director and staff left her lying on her stomach on the floor while this was happening. I am appalled and this is negligent! Your children are not safe here and the so called nurse is far from that. A true nurse wouldn't accuse someone of faking a seizure and wouldn't leave her lying on her stomach. My daughter isn't the only one who gave me the details, the director herself told me about her lying on her stomach because they didn't know if she was having a seizure or a panic attack. Knowing this, they still didn't call 911. The director also told me that the nurse was watching my daughter through a window even though a code had been called. My daughter is special needs and has disabilities and I feel they were risking her life. When I left work and picked her up she had been crying. She had tears still. I am so angry and disappointed seeing as this is supposed to be a a safe place for someone with mental health issues and disabilities. The director never apologized to me and I won't forget this moving forward and feel obligated to let other parents know.
Response from the owner1 week ago
Hi, Tiffany. Thanks for taking the time to share this review. Could you please visit https://branchesexcelfortworth.com/#Contact and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Crystal Frazee
9 months ago on Google
1
I've been called to come get my son twice bc he was having behavioral issues and intereupting the class....well he is there due to behavioral issues and trying to get him some help and stabilized on the right meds so why am I being called? They are transitioning to a new location so alot of changes and apparent non consistentcy which doesn't help. Staff are not focused on the children bc they have to deal with the move. His therapist just called me last week after about 4 weeks in the program to tell me she would be leaving. Nothing before then was done in regards to keeping me informed about what skills they were working on so that I could reinforce them at home. I asked for resources to be sent home and nothing was sent. My sons medication was increased and I see a slight improvement but not enough to get him back in school without having the same issues that got him there in the first place. I inquired about in patient treatment and said his behavior right now doesn't qualify him. It's so frustrating to see your child struggling and then the professionals that are getting paid and have the experience basically just provide daycare and we are back at square one. It's sad.
Response from the owner4 months ago
Hi, Crystal. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting https://excelcenterfortworth.com/. We hope to hear from you soon.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Accepted Insurance

Millwood Hospital – The Excel Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. The Excel Center of Fort Worth's Intensive Outpatient Program (IOP) includes three hours of daily group therapy (process groups and coping skills education groups). Treatment is available for emotional and behavioral problems related to depression, anxiety, mood disorders, ADHD, PTSD, and poor anger/impulse control. Treatment team meetings are held weekly with clinicians involved in the treatment of the patient.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Loren Fouch

Chief Executive Officer

Jeff Epperson

Chief Financial Officer

Cassandra Cote

Director of Behavioral Health

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (817) 335-6429
Building icon

1220 West Presidio street
Fort Worth, TX 76102

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Fort Worth

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Reviews of Millwood Hospital – The Excel Center

2.9/5 (45 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (45 reviews)
Elvia Catarino
3 months ago
1

Do not waste your time at this place. I'm very disappointed, first week was great my son loved it. It was all downhill after that. His therapist gave up on him too quick. Very unprofessional. Save yourself the despair. Staff here is only here to collect a paycheck , they aren't in it for the kids.

Response from the ownerInvalid relative date format:
Hi, Elvia. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting https://excelcenterfortworth.com/. Again, thank you.
Tiffany Mccoy
4 months ago
1

Last Friday my daughter had a seizure inside this center. The nurse accused her of faking it and told her to "get up" and the director and staff left her lying on her stomach on the floor while this was happening. I am appalled and this is negligent! Your children are not safe here and the so called nurse is far from that. A true nurse wouldn't accuse someone of faking a seizure and wouldn't leave her lying on her stomach. My daughter isn't the only one who gave me the details, the director herself told me about her lying on her stomach because they didn't know if she was having a seizure or a panic attack. Knowing this, they still didn't call 911. The director also told me that the nurse was watching my daughter through a window even though a code had been called. My daughter is special needs and has disabilities and I feel they were risking her life. When I left work and picked her up she had been crying. She had tears still. I am so angry and disappointed seeing as this is supposed to be a a safe place for someone with mental health issues and disabilities. The director never apologized to me and I won't forget this moving forward and feel obligated to let other parents know.

Response from the ownerInvalid relative date format:
Hi, Tiffany. Thanks for taking the time to share this review. Could you please visit https://branchesexcelfortworth.com/#Contact and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Crystal Frazee
9 months ago
1

I've been called to come get my son twice bc he was having behavioral issues and intereupting the class....well he is there due to behavioral issues and trying to get him some help and stabilized on the right meds so why am I being called? They are transitioning to a new location so alot of changes and apparent non consistentcy which doesn't help. Staff are not focused on the children bc they have to deal with the move. His therapist just called me last week after about 4 weeks in the program to tell me she would be leaving. Nothing before then was done in regards to keeping me informed about what skills they were working on so that I could reinforce them at home. I asked for resources to be sent home and nothing was sent. My sons medication was increased and I see a slight improvement but not enough to get him back in school without having the same issues that got him there in the first place. I inquired about in patient treatment and said his behavior right now doesn't qualify him. It's so frustrating to see your child struggling and then the professionals that are getting paid and have the experience basically just provide daycare and we are back at square one. It's sad.

Response from the ownerInvalid relative date format:
Hi, Crystal. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting https://excelcenterfortworth.com/. We hope to hear from you soon.
Zakaria
11 months ago
1

Ferfier

CJ
1 year ago
1

This place is a masterclass in witnessing unethical behavior in the behavioral health industry. They will admit literally anyone to boost their census numbers, and they refuse to discharge aggressive patients, those who are developmentally inappropriate, or too acute for outpatient services. Since I started working here, I've seen children crammed into overcrowded groups, restrained, and I've even been encouraged to "fluff" notes to extend patients' stays for financial gain. Clinical staff are left hanging with zero support. Therapists are expected to manage behaviors, provide therapy, document excessive amounts, file paperwork, conduct family sessions, and keep all charts up to date—all at once. Meanwhile, management gossips and loafs around while the workload on clinicians keeps mounting. This center is more interested in packing in as many bodies as possible, regardless of appropriateness, just to make more money. Patient care and providing a safe space for children are clearly not priorities here. Avoid working here and definitely do not send your children here.

Lacey Hawkins
1 year ago
5

I have a son with ADHD and disruptive mood. From the very first day of him attending this program, I instantly saw a positive change in his behavior. He has continued to progress each week. We have gone from constant temper tantrums, defiance, and destructive behavior to a very calm and well mannered child. My baby is a completely different child since attending EXCEL and I would HIGHLY recommend this center to any parent facing similar difficulties. I would also like to point out that the staff goes ABOVE and BEYOND for their clients. They have met us at every need, are very informative, always keep us updated as parents, and truly care for these kids! They went the extra mile for my child to ensure successful completion of this program. I can’t thank y’all enough. I’m so proud of my son’s progress and can’t help but smile every time he utilizes his coping mechanisms. We’re very satisfied and grateful for this life changing experience!

Response from the ownerInvalid relative date format:
Hi, Lacey. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your feedback, please provide us with your contact information by visiting https://excelcenterfortworth.com/#Contact. We hope to hear from you soon.
Amanda Miller
2 years ago
1

Our son was referred here. We went into the intake appointment to see if it would be a good fit. The second they found out we had tricare they slotted our son for 6 weeks because tricare pays but he was wait listed. We get the call they had a spot open and we would owe over a grand for the copay the day he started. We had just had a death in the family and could not make that work they then asked for half on the fist day and the rest as soon as possible. Very cold and uncaring to say the least. After reading the reviews I am grateful that we couldn't swing the copay. I have a feeling that this place would have done more damage then good in the long run.

Response from the ownerInvalid relative date format:
Hi, Amanda. Thank you for reaching out to us. We would like to take the opportunity to speak with you directly. At your convenience, please provide us with your contact information by visiting https://excelcenterfortworth.com/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Angela Turner
2 years ago
1

If I could give zero stars, I would. The most helpful thing they offered was transportation help. I had to fight for family involvement, I had to beg for information about my very much minor child, the doctor never even tried to look at his med protocol or adjust it until I asked why he wasn't trying that to help. On top of that I found out they basically watched movies and the staff played extremely inappropriate music that is scientifically proven to aggravate certain mental health issues. I will never recommend this place to anyone. I cannot believe that a place that is supposed to help children only did everything they could do to make sure nothing helped. AND THEN BLAME THE PARENTS FOR THE PROBLEMS. Despite doing everything we can to help. It was the worst experience as far as advocating for my kid.

Response from the ownerInvalid relative date format:
Hi, Angela. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting https://excelcenterfortworth.com/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Wendy Michelle
2 years ago
1

If I could give this place 0 stars I would, My parents brought my little 11 year old brother here after being in the hospital for 3 days cause of anxiety. He lasted less than 2 weeks and they kicked him out because he was crying, he had a anxiety attack and they couldn’t help. This school is supposed to make them better and my brother got worst not only did they kick him out but referred him to the hospital saying he was trying to hurt himself and others which couldn’t be more far from the truth, horrible place would not recommend.

Response from the ownerInvalid relative date format:
Hi, Wendy. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting https://excelcenterfortworth.com/. We hope to hear from you soon.
Ruth Figueroa
2 years ago
5

This place was an oasis in the midst of difficult days. I highly recommend this place for teenagers who needs a safe place where they can express how they feel and their emotional needs. The Excel Center gives them the tools to manage those emotions.

Response from the ownerInvalid relative date format:
Hi, Ruth. Thank you for your kind words! Your recommendation means so much to us and we truly appreciate you taking the time to share your feedback with us. Again, thank you and have a great day!
Meghan Johnson
2 years ago
5

If I could give 10 stars I would! This program saved my child and saved our family. My child is 7 and has ADHD, ODD, Sensory Disorder, and Mood Disorder. We were referred to this program by her therapist and it has transformed my child. I was very hesitant to send her because of the reviews, but they are not a reflection of what it is like. The staff is friendly, professional and courteous. The couseling professionals (Miss Tierra) was a Godsend for us. She was honest and real with my daughter. She was firm but loving. She taught my daughter many things including self awareness, accountability, coping skills, and communication when it comes to emotions. I would highly recommend this program to anyone who's child is lashing out and you as a parent need support.

Response from the ownerInvalid relative date format:
Hi, Meghan. Thank you for your kind words! Your recommendation means so much to us and we truly appreciate you taking the time to share your feedback with us. Again, thank you and have a great day!
Hannah Stevens
2 years ago
1

went here in seventh grade. i was worse when i left then when i started there. saw some of the most traumatic things. it was absolutely awful.

Response from the ownerInvalid relative date format:
Hi, Hannah. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting https://excelcenterfortworth.com/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
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