New Start Recovery Solutions Rehab in Concord, CA | Get Costs, Reviews, Insurance Info

About New Start Recovery Solutions

New Start Recovery Solutions is an alcohol and drug treatment center in Concord, California. They serve adults and families affected by addiction to alcohol, opiates and other substances. They also offer trauma informed ‘whole person’ treatment for dual diagnosed patients. So if you’re dealing with both addiction and mental illness this could be a good potential facility for treatment. Their program options include medical detox and inpatient residential care.

Each program involves a complete evaluation or assessment and an individualized treatment plan. Medical detox takes place in their highly structured residential facility and involves assessment, stabilization and 24/7 monitoring by licensed physicians. FDA approved medicine may be administered to ease withdrawal symptoms. This ensures a safe and comfortable detox. You can then transition to their inpatient treatment to continue your recovery journey. Most clients will stop at detox. Others may just go for inpatient care without detox. It all depends on the severity of your condition and how long you’ve been dealing with substance use disorder.

Each individual is unique. Their inpatient program is the highest level of care after medical detox. It involves intensive therapeutic intervention with round the clock monitoring by physicians. This program is designed to ensure you receive the therapy and support needed for lasting recovery.

This is made possible by their highly skilled multidisciplinary team of care professionals. They include experts in individualized and ‘whole person’ recovery treatment using proven therapeutic methods. You’ll participate in various group counseling sessions and receive individual therapy as well as personalized medication protocols if necessary.

Their ‘whole person’ practice includes mindfulness relapse prevention, yoga and meditation. 24 hour transportation is available for in person therapy. Aftercare services may involve referral to their outpatient and intensive outpatient facility for continued therapy or connection to community recovery resources for ongoing support through their alumni program.

Latest Reviews

Kelsey Belvel

5 months ago on Google

Did 30 day inpatient here because my mom thought i drank to much Chardonnay. ( with her)Either way, its a joke. Elderly addicts just staying until they die, drug addicts just going everyday to the clinic for drugs. Food was horrible. Therapist were unhelpful. Group was just a waste.But whatever, i got good sleep.

Ryan

5 months ago on Google

I had a really memorable experience. Totally changed my mindset in a positive way. Dr. Chanter was great along with the other therapists, nurses and staff. I stayed for 37 days but wouldn t mind staying longer if I needed to. Couldn t recommend this place anymore. I also heard the other locations are great as well.

Response from the owner4 weeks ago

We're thrilled to hear that your experience at Sierra Health + Wellness: Concord had such a positive impact! Our team, including Dr. Chanter and our therapists, nurses, and staff, is committed to helping every individual find lasting change. It s inspiring to know your mindset shifted and that you felt at home during your 37 days with us. We re proud to have been part of your recovery journey!

Adrienne Castro

6 months ago on Google

All the staff were professional, kind, knowledgeable and helpful with every aspect of my recovery. Group therapy was organized and meaningful. Individual counselors provided great support for me and my family. The after care plan is amazing and supportive once you leave the inpatient stay.

Response from the owner15 hours ago

Hi Adrienne! Thank you for your kind words! We re so glad our team and programs, including therapy and aftercare, made a positive impact on you and your family. It s an honor to be part of your recovery journey. The entire team at Sierra Health + Wellness wishes you continued success!

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

9 / 10

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The facilities at New Start Recovery Solutions in Concord, CA 1

The facilities at New Start Recovery Solutions in Concord, CA 2

The facilities at New Start Recovery Solutions in Concord, CA 3

Location

Accepted Insurance

New Start Recovery Solutions works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Managed Health Network (MHN)

TriWest

Sutter Health

Western Health Advantage (WHA)

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive Outpatient

Intensive outpatient programs (IOP) support a client's sustained sobriety as they exit detox or step down from an inpatient program. IOPs are also designed for clients who are at an elevated risk of relapse. Intensive outpatient treatment typically requires clients to engage in a minimum of nine hours of therapy per week, but clients may receive up to 20 therapeutic hours weekly. IOP treatment modalities often combine psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).

Aftercare Support

Rehab aftercare programs offer clients in addiction recovery a robust continuum of care after clients have completed active treatment. These services address recovery as a life-long process and are designed to evolve with clients' changing needs. Clients may partner with their case managers and/or addiction recovery team to identify the rehab aftercare services that are right for them. They may receive career counseling, housing assistance, peer coaching, 12 step program induction, among many other services.

Partial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) is an intensive form of outpatient treatment where clients meet during the day and return home in the evening. PHP treatment doesn't require 24-hour care and often serves as an alternative to inpatient hospitalization or a step-down after a residential program. With PHP treatment, you can receive daily support for 6 to 8 hours which includes evidence-based therapies and medication management. The cost of PHP treatment typically varies but averages 90 days.

24-Hour Clinical Care

During the first phase of recovery – detox – it is crucial to have 24-hour clinical care in California. This care provides constant monitoring in order to ensure your safely and comfort as you progress through the withdrawal process for drug or alcohol addiction. Licensed professionals prescribe medications to treat withdrawal symptoms and provide frequent monitoring to ensure your safely as addictive toxins leave your system.

Medically Assisted Detox

When addicted, quitting your drug of choice suddenly can be dangerous. That's why experts agree a medically assisted detox is the safest way to remove addictive substances from the body. Usually done in an inpatient setting, your vitals signs and overall well being are consistently monitored and rechecked in order to keep you safe and ensure the detox is successful.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

While participating in dialectical behavior therapy in California, you'll focus on four key areas of skill development: mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance. Treatment includes weekly individual and group sessions.

During group therapy, men and women learn to express their emotions openly in a non judgmental setting. This helps you process your feelings and reduces feelings of social isolation that are often associated with addiction.

Individual therapy for drug addiction includes a customized treatment plan that considers your history and life circumstances. During your therapy sessions, the therapist helps you uncover underlying issues and triggers for addictive behavior that support a holistic approach to recovery.

For clients who are struggling with ambivalence toward change, motivational interviewing in California can help strengthen their commitment to change. Using a conversational method, the therapist helps you explore your motivations and empowers you to make the changes you desire.

Trauma therapy is a structured approach used by therapists to help you heal from a past traumatic event. Your therapist works with you to identify the traumatic memory and process the information so you experience emotional healing and a sense of safety and stability.

Family therapy offers a platform for members to have an open dialogue about the challenges that addiction has placed on the family unit. Through guided sessions, therapists can help families develop healthy communication skills and address unresolved issues. By working together toward a common goal, they help to support their loved one's sobriety.

Amenities

Gym
Yoga Studio
Residential Setting
Private Rooms
Mountain Views
Gardens

Staff & Accreditations

Staff

Joseph Henderson

Chief Executive Officer

Ixel Morell, MPH, MBA

Chief Operations Officer

Emily Henderson, SUDC III

Chief of Staff

Renee Critz

Chief Accounting Officer

Raheel Khan, D.O., Dr

Chief Medical Officer

Greg Gisla, Psy.D, Dr

Chief Clinical Officer

Tim Jones, MSN, PMHNP-BC

Chief Nursing Officer

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: California
License Number: 070048ap

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(925) 489-1235

Website

2449 Pacheco Street
Concord, CA 94520

Get Help Now - 510-902-7592

Rehab in Cities Near Concord

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Reviews of New Start Recovery Solutions

4/5 (36 reviews)

Google Reviews

4 (36 reviews)

Jen

2 months ago

I’d give zero stars if I could. This place lied to me from the beginning when I was trying to help my husband find a program and an all male program that he requested. They assured us it was an all male facility and it most definitely was not. Long story short, the stay ended within a week because my husband had an affair with another female resident whom was also married. The staff urged my husband to get a divorce and even offered to assist with the paperwork. They’ll call you to check in and let you know how your loved one is doing but that’s all lies as well. They were fully aware of what was going on between two of their residents, hid it and supported it. I hope whoever was employed there in 2021 no longer has a job. They support tearing families apart vs. bringing them together and are not focused on helping the individual in a healthy and positive way.

5 months ago

Response from the ownerInvalid relative date format:

We’re sorry to hear about your negative experience. We take your feedback very seriously and will be addressing this with staff. Please feel free to contact us at (866) 303-6275 if you have any further questions or concerns.

6 months ago

I had a really memorable experience. Totally changed my mindset in a positive way. Dr. Chanter was great along with the other therapists, nurses and staff. I stayed for 37 days but wouldn’t mind staying longer if I needed to. Couldn’t recommend this place anymore. I also heard the other locations are great as well.

We're thrilled to hear that your experience at Sierra Health + Wellness: Concord had such a positive impact! Our team, including Dr. Chanter and our therapists, nurses, and staff, is committed to helping every individual find lasting change. It’s inspiring to know your mindset shifted and that you felt at home during your 37 days with us. We’re proud to have been part of your recovery journey!

Cathie Byington

Thank you for leaving a review! If you’d like to share more about your experience, we’d love to hear from you. At Sierra Health + Wellness: Concord, we’re always looking to improve and ensure every patient receives the best care possible.

Matt Henry

7 months ago

Hi Adrienne! Thank you for your kind words! We’re so glad our team and programs, including therapy and aftercare, made a positive impact on you and your family. It’s an honor to be part of your recovery journey. The entire team at Sierra Health + Wellness wishes you continued success!

Aidan Darlington

11 months ago

They have no Liscensed therapists here. Covid is always a mess. Very poor organization and execution of what they promised.

Brittney Smith

1 year ago

My personal experience at new start in concord is was phenomenal. I spent 31 days in the residential program including detox and all around had such a great experience that it was difficult to leave. To start, the medical staff while I was in detox took care of all of my needs. The med techs, nurse practitioners and doctors made sure that I had a comfortable experience while going through the scary process of withdrawing. Not once did I run out of medication and they always made me feel like they cared for my wellbeing and safety. While in residential, the counselors, group facilitators, therapists, and case managers were amazing! Each and every one of them. They had so much knowledge, experience and education, and I learned so much. My personal therapist, Mellisa was absolutely wonderful, and she helped me dig deep and figure out the root causes of my issues that were tied to my past traumas. The family sessions were also extremely helpful. Moving onto the assistant Director and head Director, who both truly cared about the program, the clients, and their staff. It was evident in how the program ran like a perfect machine. They also took us on fun outings, like bowling and going to the beach. The facility was comfortable, clean and well organized. We have full-time staff that keep each bedroom and area of the buildings clean and provided the clients with all of our basic needs. I want to give a shout out to Ofi who was like everyone’s mom. We had some awesome amenities too like a gym, A game room, and an outside movie theater with a fire pit. I will truly miss my time at New Start in Concord, and will forever be grateful for this experience. Thank you :)

Thank you so much for the kind review Brittney! We are so happy that our Concord, CA, residential treatment program was able to be of service to you. We will always be here for you!

Andrew Lopez

Came here just before Christmas of 2023 and spent 90 days of recovery here. The amount of growth that occurred for me was astonishing and it was the best choice I made for myself. 10/10 staff. Very friendly and welcoming. Stellar therapy team too. I can honestly say I was a little sad to be leaving. Felt like home at the end, and I will miss see everyone. All that to say I’m wildly thankful for the “new start” they helped me find in my life. If you or anyone you know needs support in recovery I highly recommend this facility.

Thank you so much for the kind review Andrew! We are so happy that the team at our Concord, CA, treatment center was able to be a part of your recovery journey. We will always be here for you!

Julie Ballinger

I can not say enough wonderful things about this place. I highly recommend this facility if you really want to get sober!!

Thank you so much for the kind review Julie! Our Concord, CA, treatment center is here to help individuals who are struggling with addiction and mental health disorders. We wish you all the best!

Ryan Carollo

I would highly recommend this facility to anyone in need of inpatient drug or alcohol rehabilitation. Wonderful and caring staff! amazing nurses ! Extremely professional . Doctor's and psychiatrist were so helpful and got me on the perfect balance of medications to manage my substance abuse problem and chronic back pain as well as depression and anxiety . Loa you my №1. Love you all . I'm sincerely going to miss you guys .

Thank you so much for the kind review Ryan! We are so glad that the staff at our Concord, CA, treatment center was able to be a part of your recovery journey. We will always be here for you!

Jon Goodell

The staff and facilities here are great. I felt very comfortable and had a great experience. I would recommend them highly for anyone having an issue with substance abuse.

Thank you so much for the kind review Jon! We are so happy that our Concord, CA, treatment center was able to be of service to you. We wish you all the best!

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New Start Recovery Solutions