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Peak View Behavioral Health

7353 Sisters Grove Colorado Springs, CO 80923
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Peak View Behavioral Health CO 80923

About Peak View Behavioral Health

Depending on where you are in recovery, you can access medical detox, dual diagnosis inpatient stabilization (IP), intensive outpatient programs (IOP), or standard outpatient treatment (OP). These options allow you to live on campus or at home while attending treatment. Before starting your journey, they complete a comprehensive assessment to develop a personalized treatment plan to meet your needs.

Their programs are integrated to focus on addiction as well as co-occurring mental health conditions. You can get to the root of your challenges with the support of a multidisciplinary team; individual, group, and family therapy; and education workshops. Their team also connects you to community resources and guides you through your next recovery steps after completing a program.

What stands out most to me is that they partner with nonprofits, community organizations, first responders, and other mental health organizations. I think this is a great approach to providing truly individualized care. With their partnerships, you can access essential resources that benefit you during and after treatment.

Another incredible feature is their programs are holistic. They understand the significance of tackling addiction and dual diagnosis from multiple angles. You’ll benefit from support in healing your mind, body, and soul to build coping skills and health habits. Then, you can carry these practices on to support you in sustaining recovery.

Honesty, perseverance, passion, competence, teamwork, and respect are fundamental to their treatment center. These core values also stick out to me because you’ll receive care in a space that recognizes you as an individual and does everything possible to help you heal.

Facility Overview

Bed icon 112
Number of Available Beds

Latest Reviews

Joseph
2 weeks ago on Google
1
reading all of this, including there responses. Reminds me of every bad movie, and news report of mental patients being abused. Or used . I do not believe my son will get better there, they will only damage him further. The problem is he is that difficult to deal with. Another prayer for all who pass through this gate.
Marco Torres
1 month ago on Google
1
I called, they just talked in background about her knee.
Response from the owner1 week ago
Please reach out to our patient relations department at pvbh-community-relations@peakviewbh.com so we can directly address any concerns.
ashley
1 month ago on Google
2
After being put there involuntarily I was upset. I'm writing this not out of anger but my experience there. 1- there are NO comfortable chairs. Everything was hard plastic and felt like torture. Couldn't even enjoy the entertainment room unless you were on the floor. The group I was in definitely had different issues than myself (not their fault.) I had no one to try and speak to and bond with except for staff. I stayed in my room most of the time because I was scared and uncomfortable. The bed situation. I was in the hospital 3 days prior and would take those beds over these. The mattress was paper thin and the pillow was so deflated it was almost better to not use it. I brought it up and they literally said "you'll get used to it." I feel like if I were to have been in a group of people around my age going closely through what I was going through it might have been better for my mental psyche. Or at least people that were more engaging (again not blaming the pts in my unit, it was NOT their fault.) I truly believe this place was worse for my mental health than helpful. It felt like a prison, not a place to heal. I'm happy if it works for others but it definitely was not what I needed. The staff was very kind to me and did understand how I felt and most of them (day time associates) made me feel more comfortable. The ONLY reason this is 2 star is because they did release me intime for an important meeting that I could not miss (evaluated by 2 psychiatrists that agreed I wasn't a harm to myself) and the beautiful daytime staff that did their best to accommodate me.
Response from the owner1 week ago
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pvbh-community-relations@peakviewbh.com.
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7 / 10

Accepted Insurance

Peak View Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Clients attend PHP five days per week for six hours a day. They can return home in the evening and attend treatment at their facility during the day.

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

24-hour icon24-Hour Clinical Care

Detox can be dangerous if not properly supervised, making 24-hour clinical care in Colorado an essential tool in the recovery process. The constant monitoring by medical professionals helps individuals through critical stages of recovery. Medical professionals and addiction specialists are available 24/7 to provide medications that ease withdrawal symptoms and to treat any other issues that arise.

medically-assisted-detox iconMedically Assisted Detox

The process of medically assisted detox usually takes place in an inpatient setting while under the 24/7 care of a team of licensed medical professionals. It's considered the safest way to rid the body of all addictive substances and prepare you for a transition into either an inpatient program or various forms of outpatient rehab. The program length varies depending on your needs, but it typically takes about 5-7 days.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Alcoholism is defined as a physical dependence on alcohol. In this state, the body experiences withdrawal symptoms in the absence of alcohol. Over time, a person with alcohol use disorder also must drink greater amounts of alcohol to achieve the same effects. To overcome alcohol use disorder, alcohol rehab in Colorado is usually necessary, a process which includes supervised medical detox. This is followed by intensive rehab, then a maintenance program that may include 12-step support.

Professional services are often necessary to recover from addiction. Drug rehab in Colorado provides the expert services needed to address the complex issues of addiction and help individuals start their recovery journey.

opium iconOpioid Addiction

Colorado offers a range of substance abuse treatment programs that encompass various levels of care to meet your specific needs. These addiction treatment programs often encompass medical detox, outpatient, inpatient, and partial hospitalization programs. You'll find each program includes individual and group therapy, and educational groups to provide you with the tools to achieve and sustain your recovery.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
teen-program thumbnail image

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

medicare iconElectroconvulsive Therapy

Amenities

  • private iconPrivate Setting
  • mountain iconMountain Views
  • weight iconGym

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 478138

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Colorado

Contact Information

Building icon

7353 Sisters Grove
Colorado Springs, CO 80923

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Peter Lee, PhD

Rehab in Cities Near Colorado Springs

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Reviews of Peak View Behavioral Health

2.34/5 (311 reviews)
1
Staff
1
Amenities
3
Meals
3
Value
3
Cleanliness
5
87
4
13
3
11
2
23
1
178

Reviews

1
Screw this place

My daughter has many mental health illnesses. She’s an introvert that has a hard time with group therapy. Apparently Jaime the director, told me today she was having a hard time staying in group therapy. #1 Did they involve me with their difficulties? NO. The Indian doctor ... Read More

Shara W.
Reviewed on 11/12/2024
Staff
1
Amenities
1
Meals
3
Value
3
Cleanliness
3
5

Was able to get MAT treatment while detoxing. Staff was kind and I was able to step down to their outpatient program for substance use.

Reviewed on 6/17/2019
5

I cannot thank the staff enough. I know our experience was not the same as others, but I feel it is important to write reviews from both sides, especially when the outcome was positive. Seems like only the negative situations get reviews so I hope this helps others get help. ... Read More

Reviewed on 6/17/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (304 reviews)
Joseph
2 weeks ago
1

reading all of this, including there responses. Reminds me of every bad movie, and news report of mental patients being abused. Or used . I do not believe my son will get better there, they will only damage him further. The problem is he is that difficult to deal with. Another prayer for all who pass through this gate.

Marco Torres
1 month ago
1

I called, they just talked in background about her knee.

Response from the owner
Please reach out to our patient relations department at pvbh-community-relations@peakviewbh.com so we can directly address any concerns.
ashley
1 month ago
2

After being put there involuntarily I was upset. I'm writing this not out of anger but my experience there. 1- there are NO comfortable chairs. Everything was hard plastic and felt like torture. Couldn't even enjoy the entertainment room unless you were on the floor. The group I was in definitely had different issues than myself (not their fault.) I had no one to try and speak to and bond with except for staff. I stayed in my room most of the time because I was scared and uncomfortable. The bed situation. I was in the hospital 3 days prior and would take those beds over these. The mattress was paper thin and the pillow was so deflated it was almost better to not use it. I brought it up and they literally said "you'll get used to it." I feel like if I were to have been in a group of people around my age going closely through what I was going through it might have been better for my mental psyche. Or at least people that were more engaging (again not blaming the pts in my unit, it was NOT their fault.) I truly believe this place was worse for my mental health than helpful. It felt like a prison, not a place to heal. I'm happy if it works for others but it definitely was not what I needed. The staff was very kind to me and did understand how I felt and most of them (day time associates) made me feel more comfortable. The ONLY reason this is 2 star is because they did release me intime for an important meeting that I could not miss (evaluated by 2 psychiatrists that agreed I wasn't a harm to myself) and the beautiful daytime staff that did their best to accommodate me.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pvbh-community-relations@peakviewbh.com.
Tracey Ellis
1 month ago
1

Their outpatient center used to be great but now all they care about is money. I highly recommend seeking treatment elsewhere. For a hospital program charging ridiculous fees to insurance and patients you would think they could feed people a decent lunch not cold nasty sandwiches and chips everyday. There are a few good employees who care like Ryan, Morgan and Emma but they are overshadowed by an organization that doesn’t care about their patients. My therapist didn’t know how to deal with real issues. Just kept asking me the same questions. If I knew how to fix it . If I knew that I wouldn’t have been there. After being in treatment for a little time I’ve left worse than when I went in. They emotional forced me to sign finical paperwork under distress in outpatient. I didn’t have the strength to even file a complaint. I’m barely able to function and they have made it so much worse. Thanks for making my life worse.

Response from the owner
Tracey, we are sorry to see this. We take these concerns seriously and want to address them appropriately. Protecting your privacy is important to us, and we are unable to discuss specifics in a public forum. Our goal is to ensure that everyone is treated with kindness, compassion, and respect. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at pvbh-community-relations@peakviewbh.com.
Selena & Juan Hurtado
2 months ago
3

I have a brother in outpatient and was assigned a psychiatrist to be watching over him for med management. He never checked on him and only once ever checked to see how his medication was doing and how he was just the first week after that there was no contact with him until I had to almost walk in there. The fact that he was just giving my brother medication and not really doing a complete follow-up on him. It's very unprofessional and I'm very disappointed. He give me a recommendation to go for an outside psychiatrist for out after he graduates the program and I am not taking his recommendation due to his lack of professionalism in his line of work his secretary is the only one who really ever calls back even though I leave almost every day of a voicemail for them to call me back and yet nothing very unprofessional and very disappointed honestly and that psychiatrist alone. There's people who need help here and attention. I get it. He has other people to attend to but if someone has having a medical crisis why not focus a little on him and this has been going on for over a month and a half besides that, everything else was great. The staff was great and they are the only ones who really communicated, especially the front desk guy and outpatient. Ryan, phenomenal guy, very great guy and genuine. I appreciate him very much going out above and beyond

Response from the owner
We are sorry to see this and take all concerns seriously. Privacy regulations prevent us from discussing specific details here, but we encourage you to reach out to us at pvbh-community-relations@peakviewbh.com so we can address your concerns directly and work towards a resolution.
Chase Golphin
2 months ago
2

I’m leaving an honest review based on my experience. I’m not trying to review based off of anger like a lot of people do, but with facts. I think the service is great in specific areas. I personally enjoy the outpatient program and Laura’s team is amazing. The inpatient program was a little harder to enjoy. I willingly went in and I was told I can leave whenever. I stayed for about 6 hours and felt very uncomfortable. The conditions are cold, depressing and non interactive. It just makes mental conditions worse for somebody like me. There was a bit of pushing to get them to let me out when I requested. They do not want you to leave unless you speak to a Doctor the next day even when you willingly admit yourself. I don’t agree that they are doing insurance scams, but they shouldn’t treat somebody voluntary as if they entered involuntarily. Honestly 90% the staff wasn’t awful, the nurse and I had polite conversations about me leaving. The reason this is three/two star review was because once I attempted to leave I was first told I can’t till the morning. I had to ask multiple times and I did so very respectfully. But the staff in charge of patients escalated a situation accusing me of harassment when I was doing no such thing. I won’t be wrongfully accused and forced to stay somewhere with a person who does that, that’s just horrific. I eventually got out after calling family and loudly speaking that I did not feel comfortable in the conditions and they finally send somebody to let me leave. As a professional care taker you should never escalate a situation the way he did for no reason just making me angry instead of calm. I felt extremely disrespected and it made me feel unsafe in the environment, if they want to gas-light you in order to get there way they shouldn’t be working there. It’s just very unprofessional. If I knew his name I’d leave it here. Patients aren’t in jail and shouldn’t be treated as such. I was not informed of a nude search and felt very uncomfortable that a women (two women actually) was doing the nude assessment instead of the same sex gender like they should. That alone should of set alarms off in my head, it’s a violation of your dignity, creates sexual harassment issues, and can have severe emotional and mental affects. You should never have the opposite sex strip down a person. It is just overall a very uncomfortable place for withdrawals and the staff members actions and the inability to do a proper strip search didn’t shine any good light on the company. I’ll still do outpatient but my experience should be heard.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pvbh-community-relations@peakviewbh.com.
Jake
2 months ago
2

Objectively a terrible experience not helpful if you’re recovering from anything really

Response from the owner
We are sorry to see this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pvbh-community-relations@peakviewbh.com so we can directly address your concerns.
Jay
2 months ago
5

As a vet that was in a very dark place when I arrived, This place changed my life. My techs were amazing and so were my nursing staff. Thank you for everything all of you did for me Also a huge shoutout to My tech Alyssa, She especially made me feel a since of normalcy while I was there.

Response from the owner
Thank you for sharing your experience, we wish you all the best!
gorowhoro
2 months ago
1

Awful. I was a patient from September (2024) for 72 hours. I was referred to as “the girl with the walker”, that was humiliating and made me feel like my progress was back peddling. The nurses have favorite patients, the rest of us are treated like psychopaths. I was there because I wanted to hurt myself, not other people. Least you could do was say hi back? When I was released, I was given a call to check in on how I’m doing, but of course I was transferred to the wrong person and no one was available to call. And because they wouldn’t work with my job to excuse my absences and to get me accommodations for a medical issue, I lost my job. Now y’all want $1430, money I DON’T have - even went so far as to THREATEN ME with “this can only make matters worst for you”. Y’all should just give people nooses when they’re discharged because y’all made me right back to square one.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pvbh-community-relations@peakviewbh.com.
Janessa Gallegos
2 months ago
1

Wow! The reviews on this place are horrible and I wish I would have checked out this before allowing the hospital to send him here. Everything was fine, today, my husband is supposed to go home with a planned discharge meeting that was scheduled 2 days ago. I mentioned to patient advocate that I almost feel as if there is an insurance scam happening here. Reading these comments…damn straight. This place needs investigated….seriously! Today, husband called me upset as we have his discharge this afternoon. The nurse told him “we’ll see if you actually get to go home” her name was Yolanda. Odd statement and the way she said it, caused my husband to become frustrated and so I feel like it was some sort of set up to try to keep patients there. Upon me calling….oh man, I tried for 30+ minutes (with 4 phone calls) to reach someone so I can get information and a plan of action since I am driving an hour for my husbands discharge this afternoon. I need to be made aware of any changes basically. The receptionist Krista…whoa…this rude condescending disrespectful fake person should be terminated immediately solely based on how she treats people. Please management listen to the calls I made today with her as she claims they are recorded. Perfect! I ended up speaking with Celeste in medical records who also is apparently the patient advocate too. Why the dual roles? It just seemed odd. And, Celeste had no access to even see if my husbands discharge was happening or any issues that may have arised, so I think that is odd as well. Did Krista just transfer me to some random person? I came here to google to write a review and then saw all of the reviews where they try to keep the patients there, if parents or people refuse, they change and call a red flag and basically scam the system and cause more issues for patients facing unimaginable issues. They cause anxiety and issues for family members trying to get information….the state needs to do some serious investigating into this facility based on the reviews alone. I still have a few more hours before I head to get my husband home…we shall see how it goes. I just find it interesting that exactly what I feel is happening with my husband…insurance scam to keep patients there for the money, then I come on google and wow…so many reviews about exactly what I was afraid was happening to my husband. The threats to keep people there and change status and such. Wow. It makes me wonder if the facility my husband came from is also in on this scam. He was lied to and volunteered to go to Peakview. We later found out that he was on a hold and didn’t have the option to leave (which is 100% opposite of what we were told). When I called the facility (hospital) and the therapist that did this, she stated that when transferring patients to this facility she always changes and outs the patients on an M1 so their rights/choices are not their own and they can’t leave on their own for 3 days. She said she does this so they don’t change their mind. It’s not their place to make this decision…so again, it seems to be some type of connected scam going on. Super odd and all of it needs investigated!

Response from the owner
We are truly sorry to hear this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pvbh-community-relations@peakviewbh.com so we can directly address your concerns.
Mike
3 months ago
2

This place hands out diagnosis and prescriptions without ever talking to a psychiatrist or nurse. Those diagnosis then get reported to state enforcement agencies as the diagnosis they hand out remove certain rights; Without ever speaking to medical personelle. I gave 2 star still because the setting was nice. And, I don't know if it's this place that's in charge of circumventing the law mentioned above or if they are just complying to some obscure state mandate. Pretty sure the order came from higher than them. If the state wants to put you on a "Crazy" list, they will, this place might just be a cog in that machine. Actual psychiatrist that I know says this place diagnosis, med recommendations and referral followup is garbage for the purpose of entrapment, which I guess is typical these days. I assume it's moreso the problem with law enforcement, as they intentionally brought me here, which was over 150 miles from where I was picked up, so I had to have someone pick up my keys here, then get my car out of impound 150 miles away. A 300 mile trip plus impound costs "Just because." After I was released, there were *two* more incidents where same thing happened to someone I know within a period of a couple weeks. Same deal...the maximum possible distance.

Response from the owner
Mike, we are sorry to see this. We take these concerns seriously and want to address them appropriately. Protecting your privacy is important to us, and we are unable to discuss specifics in a public forum. Our goal is to ensure that everyone is treated with kindness, compassion, and respect. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at pvbh-community-relations@peakviewbh.com.
Lisa Jenkins
3 months ago
5

My son was having crash outs 10 a day make me have a store it was so stressful on me so we took him there they got him on the right meds they worked with him one on one and they have groups that he could do and it helped so much I got my son bad finally it enjoyable only complaint I have is there food was cold and was worse then jail he lost 15 pounds in a week but that's my only complaint

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