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Diversus Health Lighthouse Walk-in Crisis Center

115 South Parkside Colorado Springs, CO 80910
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Diversus Health Lighthouse Walk-in Crisis Center

About Diversus Health Lighthouse Walk-in Crisis Center

Diversus Health is located in Colorado Springs, Colorado offers a huge range of mental health services designed to help anyone struggling when things are overwhelming. Diversus Health offers mobile crisis units, residential health, and 24/7 walk-in crisis support. They make it a point to mention that they help both families and individuals, as well as their clients who are developmentally disabled or homeless. Basically, from all of the information they share with the public, Diversus will accept nearly anyone.

Whether a person is struggling with substance abuse, suicidal thoughts or tendencies, hallucinations, paranoid, or they’ve recently been exposed to trauma, Diversus Health has several program offerings available. I also love that Diversus offers virtual options, a crisis hotline, and texting options for those who are more rural and would have a hard time accessing any of the in-person options currently offered by Diversus.

Plus, Diversus says that they work with all insurances, whether you’re a new or an existing member. But, if you don’t have health insurance, Diversus still offers programs and support for you. Some of the insurance options Diversus accepts are Aetna, Medicaid, Blue Cross Blue Shield, Cigna and more.

One of the things I appreciated the most about what Diversus Health officers is their holistic approach. As someone who has struggled greatly with mental health conditions in the past, I know all too well how many doctors might seem to rely heavily on sending prescription meds to you as their main mode of treatment. But, that doesn’t seem to be the case with Diversus Health.

They offer so many different programs and resources for anyone who walks in their doors, it’s clear that they don’t just focus on the immediate crisis a person is having. By everything they offer, one of the biggest goals it seems that Diversus Health has is providing long-term support and success.

Latest Reviews

Trena Carter
2 months ago on Google
5
When we walked in the front desk was friendly, the atmosphere was calm. Our wait time to be seen was not long at all, we went to the back and spoke to a counselor, she was kind, easy to understand. We were advised of resources and she encouraged to make safety plan for my granddaughter.. over all it was a good experience.
Georgie Monroe
2 months ago on Google
1
Imagine your whole world crashing in on you. You take a gulp suck it up and make an appointment to improve your mental. I did this in hopes of being helped. I had an appointment roughly two weeks ago. Scheduled an appointment on today. They called early morning to verify my appointment. Just to call 2 hours before my appointment to cancel. If I'm not mistaken, we get charged canceling last minute. How unprofessional (Amanda). They offer me an appointment for the 31st, let's do the math again. Now im waiting over a month for an appointment that was an emergency anyways. the words I wanna say will make me look so unprofessional I will not give that to you. But thank you for now leaving me in a worse situation Amanda. FO NOT RECOMMEND, especially AMANDA!
Response from the owner2 months ago
Thank you for sharing your review. Please consider reaching out to 719-572-6100 so we can work with you to address your concerns.
Maddy Hilton
3 months ago on Google
4
For the first time in my life I felt like I could be honest about my addiction struggles. Dr. Martinez listened and we decided on a plan together.
Response from the owner2 months ago
Thank you for sharing your review! It is our goal for everyone who walks through our doors to feel welcomed and to receive quality care.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
Detox can be dangerous if not properly supervised, making 24-hour clinical care in Colorado an essential tool in the recovery process. The constant monitoring by medical professionals helps individuals through critical stages of recovery. Medical professionals and addiction specialists are available 24/7 to provide medications that ease withdrawal symptoms and to treat any other issues that arise.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Professional services are often necessary to recover from addiction. Drug rehab in Colorado provides the expert services needed to address the complex issues of addiction and help individuals start their recovery journey.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

Adam Roberts

President & CEO

Kevin Light

COO

Cathy Michopoulos, MBA

Chief Administrative Officer

Scott Martin, MBA

CIO

Fred Michel, MD

Chief Medical Officer

Katie Blickenderfer, MSW, LCSW

Chief Clinical Officer

Gene Contreras, BSBA

VP of Accounting & Finance

Rebecca McCay, DNP, MSN, RN

VP of Nursing

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (719) 572-6100
Building icon

115 South Parkside
Colorado Springs, CO 80910

Fact checked and written by:
Alizabeth Swain
Edited by:
Peter Lee, PhD

Rehab in Cities Near Colorado Springs

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Reviews of Diversus Health Lighthouse Walk-in Crisis Center

2.89/5 (101 reviews)
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Reviews

2

This place is great, patient care should be more faster so as not to waste so much time.

Reviewed on 2/25/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (100 reviews)
Danielle Mariani
3 weeks ago
5

I've been in crisis twice this year. Both times, I could not ask for better help. Lauren saw the real me and what I truly needed. She didn't waste time working on getting me to the resources to put me on the road to recovery. Because, I didn't follow through with her same enthusiasm, I got to meet Adam. I'd like to thank God for him too. He also saw ME, knew exactly what I really needed to hear. These people are literally out here saving lives. Every person in the building I met showed me compassion, understanding and helped me plan a better future for myself. I wouldn't be here without their help. Thank you for being a true Light House.

Response from the ownerInvalid relative date format:
Thank you for sharing your review! It is our goal for everyone who walks through our doors to feel welcomed and to receive quality care.
Trena Carter
2 months ago
5

When we walked in the front desk was friendly, the atmosphere was calm. Our wait time to be seen was not long at all, we went to the back and spoke to a counselor, she was kind, easy to understand. We were advised of resources and she encouraged to make safety plan for my granddaughter.. over all it was a good experience.

Response from the ownerInvalid relative date format:
Thank you for sharing your review! It is our goal for everyone who walks through our doors to feel welcomed and to receive quality care.
Georgie Monroe
2 months ago
1

Imagine your whole world crashing in on you. You take a gulp suck it up and make an appointment to improve your mental. I did this in hopes of being helped. I had an appointment roughly two weeks ago. Scheduled an appointment on today. They called early morning to verify my appointment. Just to call 2 hours before my appointment to cancel. If I'm not mistaken, we get charged canceling last minute. How unprofessional (Amanda). They offer me an appointment for the 31st, let's do the math again. Now im waiting over a month for an appointment that was an emergency anyways. 🙃 the words I wanna say will make me look so unprofessional I will not give that to you. But thank you for now leaving me in a worse situation Amanda. FO NOT RECOMMEND, especially AMANDA!

Response from the ownerInvalid relative date format:
Thank you for sharing your review. Please consider reaching out to 719-572-6100 so we can work with you to address your concerns.
Kimberly Rogers
2 months ago
5

Response from the owner2 months ago
Thank you for sharing your review! It is our goal for everyone who walks through our doors to feel welcomed and to receive quality care.
Maddy Hilton
3 months ago
4

For the first time in my life I felt like I could be honest about my addiction struggles. Dr. Martinez listened and we decided on a plan together.

Response from the ownerInvalid relative date format:
Thank you for sharing your review! It is our goal for everyone who walks through our doors to feel welcomed and to receive quality care.
Alexander Hail
4 months ago
1

I don't suggest anyone goes here. Over the last 10 years of being a patient at diversis and feeling like this crisis center is my only option, I have never had a positive exsperience here. My last exsperience solidifying why i should not go. I still have nightmares about my last exsperience. Being stuck in a room with a man that after like 2 lines about me sharing what's going on, he went into a like 30 minute biggoted rant, relating everything I'm going through to me being trans. Even tho nothing was due to me being trans. I was unable to talk much in my own defense because he kept writing me off as crazy and borderline. I felt so trapped and defenseless to the nasty things he was saying about me. That I'm broken and attention seeking. That my parents have a right to hate me for being me. That I deserve to be hated at work because I'm "weird and out there". I feel shivers of anxiety everytime I think of him months later. I couldn't sleep or eat well for weeks after going here. I face a lot of bigotry in my life. I was not ready to face something like that in such a captive area. I hate it most because I saw the "inclusive 'you're safe here'" lgbt poster before going in. That image haunts me knowing I had been mistreated because I'm trans. 0/10 please do not go here.

Response from the ownerInvalid relative date format:
Thank you for sharing your review. Please consider reaching out to 719-572-6100 so we can work with you to address your concerns.
Stoned Siren
4 months ago
5

Everyone I interacted with was very kind and understanding. The facility has a calm vibe. Shout out to Fred, thanks for laughs!

Response from the ownerInvalid relative date format:
Thank you for sharing your review! It is our goal for everyone who walks through our doors to feel welcomed and to receive quality care.
westfall2244 (Westy)
5 months ago
1

They did a welfare check, brought the cops, and did nothing…….

Response from the ownerInvalid relative date format:
Thank you for sharing your review. Please consider reaching out to 719-572-6100 so we can work with you to address your concerns.
Akicita A.
5 months ago
5

I've visited the walk-in therapy center a few times over the years. I try not to over-rely on it (I know they're busy and it's not good to put too much stress on mental health workers either; don't take them for granted). Once in a while, maybe once a year or so, I've stopped in because I'm unhappy and just need support. Last night was one of those nights, and I'm glad I did. My therapist this time was Adam, who never rushed the session and gave me a lot of time to fully process some issues I was dealing with. He asked questions that were, frankly, very piercing--none of that trite "and how does that make you feel? Can you sit with that?" bulslht that people think of with cheesy therapists. It was honestly a pretty tough session, which was what I needed. Crisis care won't coddle you, so don't walk in if you need an emotional babysitter or to be told everything is everyone else's fault and oh, poor you, you're just a misunderstood victim with valid complaints (notice how many one-star reviews are basically some version of "they didn't do what I thought they should to fix my issues"?). I needed some confrontation of my beliefs and values, and he brought the hammer down...with compassion. Don't expect this to resolve all your issues, and DON'T waste their time going in just for a "whine and btich" session; go in when you need it, and be ready to actually change your course of behavior afterward or don't bother. Did it "fix" all my issues? Of course not. But it helped extinguish a lot of the intensity of my anxiety and give me new ways to think things through, and the rest of the work is up to me.

Response from the ownerInvalid relative date format:
Thank you for sharing your review!
Karin H
5 months ago
5

The staff were all so caring and kind, from the techs to the nurses and doctor. It’s a very calm crisis center. The rooms and spaces are all very clean and the food is good. I learned so much about myself and I’m thankful that I was able to get the help I needed.

Response from the ownerInvalid relative date format:
Thank you for sharing your review, Karin! It is our goal for everyone who walks through our doors to feel welcomed and to receive quality care.
Travis Grimes
6 months ago
5

After talking with Luke Dirks I feel that Diversus Lighthouse is amazing these days. Thank you for making all the improvements!

Response from the ownerInvalid relative date format:
Thank you for sharing your review, Travis!
Vanessa M
6 months ago
5

The staff is amazing very kind and caring they really help me alot

Response from the ownerInvalid relative date format:
Thank you for sharing your review, Vanessa! It is our goal for everyone who walks through our doors to receive quality care.
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