Arnot Ogden Medical Center

Outpatient psychiatry program is awful. Erik Kraus, office manager, has no clue what clients rights are and walks all over them. Be aware that even when he is wrong he will make you feel like you are the problem - not him. Don’t even bother trying to address issues with him unless you are ready to go all the way to stand up for yourself. He will make you feel small. You have to be a VERY STRONG self advocate to actually receive good quality mental health care. Extremely dangerous. The students are not provided with adequate education, preparation, or supervision. Supervisor recently seemed overworked and very burned out. Safety is needed to heal - if your case is complicated, go somewhere else - sadly it has gotten that bad. Since 2021 I had 6 different students. 3 were good, 1 manic or on too much adderral, 1 was a narcissist, and the most recent was extremely incompetent - no understanding of neurobiology and the brain. No business prescribing meds! Criminal! They bill insurance even though they don’t have the skill set to really prescribe medication. Have questions? They don’t have answers or access to someone who does! YOU NEED TO KNOW YOUR RIGHTS. They have no experience in the field and when you say what your needs are they just don’t have viable solutions. ChatGPT is more helpful. Recently they didn’t even have a supervisor available for the new resident psychiatrist I was assigned - and my case is complex. They knew that and I requested certain basic skills anyone in the mental health field should at least have on their radar. It’s negligent, and dangerous. Also be aware of how the document your case! I asked for all of my records, and when I reviewed them, I found **so **many **mistakes I couldn’t even believe what I was reading and neither could my husband. These residents do not understand the significance of what they document - it appeared to me that no one had ever even taught them how! When I tried to address my concerns with the prescriber, thenwith the clinical director, and then with the practice manager, there was no getting anywhere. Talking circles. Asked for contact info for whoever licenses them and they gave me HELL until I made it clear I was not backing down. Unless you know what medication works for you and you have a very straightforward case (and you have no other options) DO NOT GO HERE. They will mess your biology up and then blame you. Then they will mess up your records (damage social security), and then label you with some kind of personality disorder claiming “triangulation” when you bring your concerns to their attention. The place is an absolute nightmare. Spare yourself. If they are your only option I still wouldn’t do it - they will make your condition worse and then make you feel even more isolated on an already lonely and misunderstood journey. Honestly, you are better off living in a tent in the woods with your service dog instead! If you have been mistreated and have a trauma history involving providers this is a TOXIC space and you will leave (if not to go on a long term psych unit) feeling even more scarred and wary of “prescribers” who want to “help” you (and as with any traumatic experience your increased wariness would be for good reason). Question everything. Do your own research. Advocate. And watch how they document about you. Online NYC Psychiatric Associates is where I’m heading next. Don’t settle or allow for psychological manipulation 🙏🏼 you teach people how to treat you!

I was taken to AOMC on 8-22-25 by ambulance. I have stage 4 COPD and while I was waiting in the ER for a room I saw a man just walk out of his room and the security guards grabbed him and man handled the man like an animal (he was not being combative or a threat ) , there was no reason for security to do that to him. I watched that happen for 3 hours while waiting to get a room upstairs. After I got sent to my room I took myself off the CPAP machine because I was feeling better , and I was just on oxygen. The nurse came in to my room and said I had to go back on the CPAP machine because it helps to suck the fluid out of a person's lungs. Anyone in the medical field knows that a CPAP machine can't do that. I then signed myself out because I did not trust the care I was receiving. They refused to let me use an oxygen tank (because I signed myself out) in the lobby while I was waiting for my wife to come get me (almost 30 min away), they didn't care how much I was struggling to breathe. While waiting for my wife, I was informed by a hospital employee that I have the right to request a different nurse. .. I did not know that, if I had, I would have stayed. This hospital needs a complete overhaul.

Thank you Dr. Snellgrove for truly listening to me and as a result, giving me back my quality of life. After several years of progressively worsening pain originating in the butt/hip area , off and on numbing and throbbing sensation (upper thigh mostly), and muscles weakness encompassing my entire right side, eventually being told by the director, herself, of orthopedic surgeon at another healthcare facility that it was mild arthritis and prescribing pharmaceuticals like candy on Halloween. If my circumstance had not force me to move to the area, I never would have started seeing Dr. Snellgrove and most likely would be using some kind of walker, wheelchair, or been (unnecessarily/prematurely) operated on by now. Thank you for being an intuitive, intelligent physician. Thank you for referring me to an excellent specialist, who took the ball and has given me back my quality of life, without drugs, surgery or whatever that would have not been in MY best interest.