Central Maine Family Counseling

I strongly advise against going to this medical practice. My experience highlighted a severe lack of communication and a disregard for patient well-being.For over a decade, I have managed chronic pain with medication, including Hydrocodone (which had become ineffective). In anticipation of my first appointment with a pain management specialist on February 19th, I decided to discontinue refilling my Hydrocodone prescription.Unexpectedly, on February 10th, I developed appendicitis and required an emergency appendectomy with an overnight hospital stay. Upon discharge, despite repeatedly informing the hospital staff that I had no remaining pain medication at home due to preparing for my pain management appointment, I was prescribed only nine Hydrocodone pills. The prescription label explicitly stated that these were "to GO ALONG WITH" my existing chronic pain medication, which I had not refilled.Consequently, I was abruptly transitioned from intravenous Dilaudid in the hospital to virtually no pain relief at home. For three days, I endured severe post-operative pain, relying solely on Tylenol and marijuana while desperately trying to get assistance from my doctor, Carolyn Ferguson.On two consecutive days, I spoke with triage nurses who assured me my situation would be treated urgently. However, I received no communication. It was only on the third day that I discovered, through my health portal, that the surgical doctor had called in a prescription that day. Reviewing the messages between the doctors, I was dismayed to see a statement suggesting I had failed to inform them of my medication situation. I immediately responded, refuting this claim, as there was absolutely no possibility I would have neglected to mention my chronic pain and lack of medication, especially in the context of post-surgical pain.The breakdown in communication within this office was shocking, and their claim of prioritizing "doing no harm" felt like a cruel joke. The fact that my request to find a new doctor due to a lack of trust was addressed with a confirmation letter and an offer of assistance far more swiftly than my urgent need for post-operative pain management speaks volumes. Proceed with extreme caution if you choose to seek care here.

3 attempt to get lab work done, each time the lab claims order is on hold after confirmation from dr office it's all ready for me at the lab. But they remembered to bill me. This place consistently demonstrates incompetence and illustrates how our medical system is failing.

While the medical professionals are good, the customer service experience is awful. It is virtually impossible to speak to anyone unless you leave a message for callback, which can take hourseven if you call first thing in the morning. Otherwise you are stuck on hold with a recording every 30 seconds. One thanking you for waiting, then 30 seconds later another one giving you the option for callback or continuing to hold. So if you want to stay on the line you have to indicate that every minute.