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Crouse Hospital

736 Irving Avenue Syracuse, NY 13210
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Crouse Hospital - Irving Avenue NY 13210

About Crouse Hospital

Known as a regional entertainment hub, Syracuse, New York, features Crouse Hospital. Since 1887, this not for profit organization has provided comprehensive care for Central New Yorkers. You can access outpatient treatment to meet your recovery goals.

With outpatient care, you can live at home and tend to daily responsibilities while getting the help you need. Their programs provide treatment best practices as well as specialized approaches for unique populations.

They provide services regardless of your financial situation. Along with accepting most major insurance companies, Medicaid, and Medicare, you may qualify for a sliding scale fee if you don’t have insurance.

Empowering Recovery for New Mothers

For me, their adult pregnant and postpartum services really stood out. You can access outpatient and continuing care less than 10 minutes away on Erie Boulevard.

They blend individual and group therapy with support services to help you overcome addiction and create a brighter future for you and your baby. Along with treatment, tailored care for domestic violence, nutrition, parenting skills, and more are available.

Specialized Care for Seniors

Another feature that caught my eye was their outpatient Older Adult Recovery Service (OARS). You can benefit from specialized care from experts in addiction treatment in older adults. This affordable and accessible program addresses older adults’ special treatment needs, including developing social relationships, physical health, spirituality, and nutrition.

Supporting Employment Success

Lastly, I think their vocational and career services look fantastic. They understand that securing and maintaining employment can be challenging after treatment. You can participate in vocational counseling to explore your interests and plan to achieve your employment goals. They also offer referrals for case management, job placement, and job coaching.

Facility Overview

Bed icon 506
Number of Available Beds

Similar Rehab Centers

Latest Reviews

Meghan Adams
1 month ago on Google
5
Very attentive and all the nurses are very sweet. Glad my mother went there.
Janet Llorens
1 month ago on Google
5
He estado 2 veces en el hospital, una para dar a luz a mi bebé y la otra por una operación de vesícula, en las dos ocasiones estuve más que satisfecha con el trato, la atención fue excelente por parte de todos los médicos y enfermeros que me atendieron en las dos ocasiones
Lens & Lore
1 month ago on Google
1
I am writing this review to place on record a serious and unacceptable incident that occurred during my visit to Crouse Hospital in Syracuse, NY. This matter involves not only discrimination and mistreatment but also a blatant disregard for my safety and civil rights as a patient. Upon arriving at Crouse Hospital, I extinguished a cigarette outside on a pole before entering. Immediately, two security guards—one Hispanic male and one white male—engaged with me in a hostile and discriminatory manner. Rather than acting professionally, they refused to allow me access to the hospital. I was told to “walk down the street to another hospital” despite the fact that I was seeking urgent care and was visually impaired at the time of this encounter. The situation escalated when the white security guard made a direct verbal threat of physical violence toward me, stating that he would “jump” me (attack me) if I refused to leave. This type of threat, coming from a hospital security guard whose duty is to protect patients and ensure safety, is absolutely unacceptable and could be considered both harassment and assault under the law. Despite my medical impairment and need for assistance, the guards chose to escalate the situation further by calling the police, who then forced me to leave hospital property. I was therefore denied access to emergency medical care. This action created extreme danger for me, given my inability to see properly and my vulnerable condition. Denying someone care in this manner could constitute a violation of the Emergency Medical Treatment and Labor Act (EMTALA), which requires hospitals to provide stabilizing treatment to anyone who comes to the emergency department. This experience was not only traumatizing but also discriminatory in nature, raising serious concerns about how Crouse Hospital and its contracted security staff treat patients of color, patients with impairments, and those in need of immediate medical attention. Security personnel are not medical professionals, and they had no legal or moral authority to deny me entry or threaten me with violence. Their conduct was reckless, abusive, and placed me in direct physical danger. I am documenting this incident publicly because patients deserve to know how this hospital handles individuals seeking care. To be denied treatment, threatened with physical assault, and forced into further danger while impaired is a gross violation of trust, safety, and basic human dignity. I strongly urge Crouse Hospital administration, the New York State Department of Health, and federal oversight agencies to investigate this matter fully. This is not a simple customer service complaint—it is a civil rights issue, a patient safety issue, and a potential legal violation under EMTALA and other protections. No hospital should ever treat patients in this manner.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.3 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.

aftercare iconAftercare Support

Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.

12-step icon12-Step

Participants in 12 step programs maintain access to community-based peer support, which is the programs' primary treatment modality. 12 step recovery combines personal growth with paper coaching. Participants regularly attend group meetings, which are free, anonymous, open to the public, and available multiple times per day in most communities. They are also mentored by self-selected sponsors who guide them through the steps of recovery. Age and gender specific and other specialized formats are common.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

equine-therapy iconEquine Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

You can participate in couples therapy to focus on a specific problem in your relationship or for general strengthening of the relationship. This therapy aims to help you improve communication, address conflict, and grow in affection for one another.

Family therapy helps individual members of the family unit navigate the complexities of addiction. Therapists provide you with the tools you need to improve communication skills and conflict resolution. When families work together, they can support their loved one's recovery and help to restore balance and harmony within the household.

The philosophy behind experiential therapy is that your behavior is guided by your perception. This therapy allows you to express yourself creatively, which reveals how you perceive events. Your therapist will guide you through the exploration of your emotions to release negative ones and experience positive ones.

Amenities

  • private iconPrivate Setting

Staff

Seth Kronenberg, MD

President & CEO

Lynne Shopiro, RN

Chief Nursing Officer

David Landsberg, MD

Chief Medical Officer

Kevin Randall

CFO

Kim Rose

CIO

Contact Information

Building icon

736 Irving Avenue
Syracuse, NY 13210

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Courtney Myers, MS

Rehab in Cities Near Syracuse

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Reviews of Crouse Hospital

3.1/5 (323 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (323 reviews)
Edward Lach
1 week ago
5

Kind and helpful staff

Wendy Abelman
2 weeks ago
1

This is a fantastic hospital whose board just made a HUGE mistake that the entire state will feel. To the laboratory staff that works or has worked here I’d like to salute you for your blood, sweat and tears you’ve put into this establishment for over a century. You’ve saved countless lives including those of my nephews. You’re truly treasured by MANY including my family. The board just signed a contract with Labcorp; a soulless corporation that your staff in every department will come to loathe. Do a simple google search for “Labcorp sucks.” Imagine this board signing with a laboratory, whose job it is to help clinicians diagnose your illnesses, who has a corporate policy to refuse to draw your blood as an outpatient if you carry a balance with them. And that’s only the beginning of the lunacy. My heart breaks for our community. My best to your staff & that of Lab Alliance’s. You deserved so much better.

Charlie Smith
2 weeks ago
5

They took great care and was well aware of our needs. Staying on top of what was going on and keeping us informed even staying in touch check on us making sure everything is going well.

Michele Klein
3 weeks ago
1

The policy to only allow one family member per patient in the emergency room is not only ridiculous, but lacks empathy and care. The staff is rude and fails to do the right thing.

B T
3 weeks ago
1

My Dr is amazing. Everybody else in that place thinks they're God.

Dawn Mc (Proud Grandma)
3 weeks ago
4

Staff is kind and caring. My only concern is the ER. Went there twice in a short amount of time for same emergency. Staff treated me well but neither time was I treated for the severe pain due to a reaction to contrast. They refused to listen. Insisted on treating me an unrelated issue. A simple procedure would have relieved the pain. Staff would not listen. Now I have ongoing side effects from lack of care.

Amanda
1 month ago
5

Meghan Adams
1 month ago
5

Very attentive and all the nurses are very sweet. Glad my mother went there.

Janet Llorens
1 month ago
5

He estado 2 veces en el hospital, una para dar a luz a mi bebé y la otra por una operación de vesícula, en las dos ocasiones estuve más que satisfecha con el trato, la atención fue excelente por parte de todos los médicos y enfermeros que me atendieron en las dos ocasiones

Lens & Lore
1 month ago
1

I am writing this review to place on record a serious and unacceptable incident that occurred during my visit to Crouse Hospital in Syracuse, NY. This matter involves not only discrimination and mistreatment but also a blatant disregard for my safety and civil rights as a patient. Upon arriving at Crouse Hospital, I extinguished a cigarette outside on a pole before entering. Immediately, two security guards—one Hispanic male and one white male—engaged with me in a hostile and discriminatory manner. Rather than acting professionally, they refused to allow me access to the hospital. I was told to “walk down the street to another hospital” despite the fact that I was seeking urgent care and was visually impaired at the time of this encounter. The situation escalated when the white security guard made a direct verbal threat of physical violence toward me, stating that he would “jump” me (attack me) if I refused to leave. This type of threat, coming from a hospital security guard whose duty is to protect patients and ensure safety, is absolutely unacceptable and could be considered both harassment and assault under the law. Despite my medical impairment and need for assistance, the guards chose to escalate the situation further by calling the police, who then forced me to leave hospital property. I was therefore denied access to emergency medical care. This action created extreme danger for me, given my inability to see properly and my vulnerable condition. Denying someone care in this manner could constitute a violation of the Emergency Medical Treatment and Labor Act (EMTALA), which requires hospitals to provide stabilizing treatment to anyone who comes to the emergency department. This experience was not only traumatizing but also discriminatory in nature, raising serious concerns about how Crouse Hospital and its contracted security staff treat patients of color, patients with impairments, and those in need of immediate medical attention. Security personnel are not medical professionals, and they had no legal or moral authority to deny me entry or threaten me with violence. Their conduct was reckless, abusive, and placed me in direct physical danger. I am documenting this incident publicly because patients deserve to know how this hospital handles individuals seeking care. To be denied treatment, threatened with physical assault, and forced into further danger while impaired is a gross violation of trust, safety, and basic human dignity. I strongly urge Crouse Hospital administration, the New York State Department of Health, and federal oversight agencies to investigate this matter fully. This is not a simple customer service complaint—it is a civil rights issue, a patient safety issue, and a potential legal violation under EMTALA and other protections. No hospital should ever treat patients in this manner.

Amber Quiros
1 month ago
5

Dr.Russo in L&D was fantastic. The entire staff was great. Wonderful experience.

Reble “Reble”
1 month ago
3

Now I went in on the 3 of September to have back surgery And had my back surgery done and seen the Dr befor I had surgery i got to talk to them and had the surgery done and never seen the surgery aging novlw I camout of surgery and the drs couldn't take 5 mins to let my parents know that everything went very well they had to wait 2.5 hrs for me to be taken up to a room and them to see me that I made it thurw it and I have have a few issues going on from the surgery and out of all the hospital I have been In IF IT WAS FOR THE WOUNDEDFULL NURSES THAT CROUSE HOSPITAL AND THAT CARE FOR THERE PATIENTS THIS PLACE WOULD CRUMBLE TO THE GROUND SO TO ALL THE NURSES AT CROUSE HOSPITAL IN SYRACUSE NY KEEP UP THE GRATE JOB

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