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Easterseals MORC

1685 Baldwin Rd, Suite A Pontiac, MI 48340
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Top 10 Rehab In Pontiac
The facilities at Easterseals Michigan in Pontiac, MI 1

About Easterseals MORC

You’ll find Easterseals MORC in Pontiac, Michigan, just a 30 minute drive from Detroit. This nonprofit behavioral health provider has served adults, youth and families experiencing mental health conditions, addiction and developmental disabilities since 1920. You can always access their services, regardless of insurance or finances.

Their outpatient programs provide the flexibility to live at home and maintain responsibilities while attending treatment. You can participate in eight to 12 week programs at different intensity levels with group, individual and family counseling; psychiatric services; case management; and social service support. Each track helps you gain the knowledge, tools and strength to overcome addiction and sustain recovery.

What strikes me the most is their specialized military personnel and veteran services. Active military and veterans typically experience unique challenges that can contribute to substance abuse and mental health conditions like PTSD. They offer tailored care that accounts for these factors and meets you where you are in recovery. You can access proven therapeutic interventions including parenting skills groups and individual, group and family therapy.

Of these approaches their staging groups really caught my eye. If you’re not sure about quitting substances you can access education and other early intervention strategies to help you decide. I think this is a great option because starting recovery can be one of the hardest steps. You’ll benefit from ongoing encouragement and support to take the first step to a happier healthier life.

I also think their peer recovery support services are fantastic. You’ll connect with a certified peer who has lived experience in recovery. They act as a helpful advocate throughout your journey, offering support and resources to help you achieve your recovery goals. You can learn from their unique experiences to fuel your own success in recovery.

Latest Reviews

Lumbosoraus
2 months ago on Google
5
Good place edited review and it's not the worst. Apologys for saying anything bad before. A process sucks but see them through and realize they help not hurt.
Response from the owner2 months ago
Thank you for leaving a review. We'd like to get more information from you in order to look into this matter. In some cases a medical consultation with a doctor is needed before medication can be prescribed. Please contact our director of awareness and outreach at 248.475.6413 so we can gather more information from you.
Shynia Sutton
2 months ago on Google
1
Easterseals is the worst behavior office I have ever been too,these people are weird,they don't help me with transportation,my appointment,casemanager Rachel is lazy,she doesn't care to help me with food and other resources,the Southfield location is way better,Baldwin location dont have any activities or groups for me they are not helping me with resources,there lazy,and I want to speak to someone in charge, because you have workers that's getting paid ,but doing there job
Response from the owner1 month ago
Shynia, we have shared this review with the team at that location. Someone may be reaching out to you to learn more about your experience and see what can be done to improve it.
Amanda Consolo
2 months ago on Google
5
Update 3/20/25: Upon leaving this review, the medical director here went absolutely above and beyond to fix any issues that I had and went completely out of their way to accommodate my needs on a level I ve never experienced at any doctors office in my life. In fact, I m incredibly grateful for the doctors here, and although their front desk staff could clearly use some work in professionalism and providing proper compassionate care to patients, especially around the holidays, I must say this place is lead with compassionate, heartfelt, loving people who truly care about their patients. I wish that was more obvious from the beginning. I thank Easterseals for the way they went above and beyond for me. Thank youOriginal Review 12/20/24: Once again, I just called to figure out how to proceed with a prior authorization in 2025 with the medical assistant because my medication will no longer be covered by my insurance in 2025. While the medical assistant and I were communicating, someone working there in the background began screaming and shouting at me in the most unbelievably rude unprofessional manner. Literally shouting and screaming at me in the background. I did not raise my voice one single time. I am so unbelievably shocked I am genuinely afraid for my health and wellbeing regarding my professional health with this company. I have been trying to call back to speak to a supervisor just to make sure my medication is being taken care of and I am getting ignored over and over again at the front desk. This feels intentional and I am begging someone from this company to please contact me directly. The stress and toll this is taking on my mental health is making my mental health even worse when this establishment was supposed to help mental health in our community. Please someone contact me directly so I can get support I need for my mental health.
Response from the owner1 month ago
Amanda, thank you for the incredible update to the review and I'm happy to hear that they were able to assist you. We'll share this update with the rest of the team.
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Rehab Score

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7.9 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients engaged in a rehab aftercare program have already completed high-level treatment and have begun to develop essential recovery skills. Rehab aftercare services are designed to support clients' sustained sobriety as they reintegrate into their home, workplace, and community. Case managers, care teams, and clients design the customized service portfolio that will best support the client's long-term sobriety. Clients may receive peer coaching, 12 step program induction, vocational training, and relapse prevention services.
12-step icon12-Step
12 step programs are typically community-based and peer-led, though many rehabs base their treatment models on this approach. Participants engage in regular 12 step meetings, which are anonymous, free, and accessible multiple times a day, 365 days a year in most communities. Participants are also mentored by self-selected sponsors who support them as they work through the 12 steps of recovery, which include addressing the causes of the disease, taking personal responsibility, and relinquishing control.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Michigan provides personalized treatment to help individuals break this cycle and regain control of their lives. Treatment methods are used in various levels of care, including inpatient rehab, partial hospitalization programs, intensive outpatient programs, and standard outpatient treatment.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive behavioral therapy in Michigan helps participants view challenges more clearly so they can respond to them in healthy ways. During a limited number of structured sessions, clients learn about and practice these changes to effectively address substance use and mental health disorders.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Michael Jacobson

Chairperson, BOD

Elizabeth Pyden

Vice Chairperson, BOD

Emil Kreycik

Treasurer, BOD

LaToya Stroker

Secretary, BOD

Scott Barnett

BOD

David Benoit

BOD

John Byrne

BOD

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 221761

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Michigan

Contact Information

Phone icon (248) 706-3450
Building icon

1685 Baldwin Rd
Suite A
Pontiac, MI 48340

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Pontiac

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Reviews of Easterseals MORC

2.8/5 (57 reviews)
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Reviews

Overall Experience
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Google Reviews

2.8 (57 reviews)
jonathan brown
2 weeks ago
4

I have been a client at Easterseals pontiac for several years. I have had a lot of case managers, and they have all been great. One case manager that stands out and goes beyond is Treazure Wright. I don't live Pontiac and the drive is very long. Treazure has always made an effort to be at my home and made sure I had my medicine. She is an amazing case manager and supp

Response from the ownerInvalid relative date format:
Thank you for the wonderful review! We will be sharing this review with that location and with Treazure.
Shynia Sutton
1 month ago
1

If yr the owner you should be reaching out to me directly, because we have a problem yr staff in transportation department,please talk to Heidi and Erin and Mike so they can fill u in what's going on now, because my rights have been violated and HIPPA rights,I was harassed by the staff texting and calling my phone repeatedly that was unprofessional wat occured days ago and trust me in not letting that ride,trust me not this incident I'm a client there where I receive services that my insurance pays for ,not for yr staff to mistreat me and intimidated me okay,if this is what u all represent ,then we will take this further.thats unacceptable and apologizing is not helping the lady that disrespect me is still working there.i dont feel comfortable at all coming there,I am going to reach out to other agencies regarding filing a complaint and the state of Michigan with the civil rights department that lady should of been fired .there is no excuse for anyone to harass a client,if I have mental issues ,what right do anyone have to judge me and talk down on me like I'm not a client there..you all know my name and trust me when I get done letting everyone know what goes on there you will have no choice but to let her go,you all are money to hungry for one, case managers need to understand that there job is to assist the clients not yourselves,you all care more bout getting paid then helping us and I'm the one who is going to make awareness so people like me won't have to experience this what I have, because I'm smarter then you all know.owner you need to get in contact with me today.anf I mean today.all this occured because I was trying to contact Rachel my case manager to update my new number,so I made mistake and text wrong number and it was transportation dept,so transportation dept text me that day and told me wrong department,and the next day she text my number mistakenly thinking it was her supervisor Mike to inform him her son has covid and it's not good but she will still work and give rides,I comment and said why would u come to work if someone around u is sick with covid ,that's putting others at risk,wen I looked at number ,I noticed it was an Easter seals number ,I asked her did she work there,she text saying that I need to mind my business and I need to be at easterseals,for my mental health, sarcasticly being funny and I didn't laugh and still not,prior to that we exchanged words she repeatedly called my phone and text that was uncalled for I don't know this person or know what problem she has with me or heard,but she need to think again twice before she comes against me,I spoke with supervisor Mike and others and they recognized that was unacceptable and apologized,that's not enough for me because I feel some type of way and I'm not ignoring this incident for sure other situations I've had before,and combined together that makes me feel that this is personal.my whole thing is you have a job I am a client with mental issues,why would anyone working there go back and forth with a client????then she is still there make it make sense to me,so with that being said my rights have been violated while receiving services.and I will be taking action because that's not what you all are suppose to represent right? Unprofessional and I don't feel safe or coming there.and this is really affecting my mental status

Response from the ownerInvalid relative date format:
Shynia, we have shared this review with the team at that location. Someone may be reaching out to you to learn more about your experience and see what can be done to improve it.
Michelle Wright
1 month ago
1

If I could rate it negative 100,000 Stars I would! This is the absolute worst place to get help.. you wait for hours upon hours and the waiting room when there's nobody even here for your appointment and no one's waiting it's ridiculous not only that they claim to offer tons of services that they absolutely 100% do not if you're thinking of going anywhere and getting mental health a help I highly recommend you research other places other than Easter seals morc

Response from the ownerInvalid relative date format:
Michelle, we have forwarded your review for the proper individuals so that they can look into this matter. Waiting hours for an appointment is concerning since you likely had an appointment time. Someone from the location will be reaching out to you in order to learn more about your experience.
Lumbosoraus
2 months ago
5

Good place edited review and it's not the worst. Apologys for saying anything bad before. A process sucks but see them through and realize they help not hurt.

Response from the ownerInvalid relative date format:
Thank you for leaving a review. We'd like to get more information from you in order to look into this matter. In some cases a medical consultation with a doctor is needed before medication can be prescribed. Please contact our director of awareness and outreach at 248.475.6413 so we can gather more information from you.
Amanda Consolo
2 months ago
5

Update 3/20/25: Upon leaving this review, the medical director here went absolutely above and beyond to fix any issues that I had and went completely out of their way to accommodate my needs on a level I’ve never experienced at any doctors office in my life. In fact, I’m incredibly grateful for the doctors here, and although their front desk staff could clearly use some work in professionalism and providing proper compassionate care to patients, especially around the holidays, I must say this place is lead with compassionate, heartfelt, loving people who truly care about their patients. I wish that was more obvious from the beginning. I thank Easterseals for the way they went above and beyond for me. Thank you Original Review 12/20/24: Once again, I just called to figure out how to proceed with a prior authorization in 2025 with the medical assistant because my medication will no longer be covered by my insurance in 2025. While the medical assistant and I were communicating, someone working there in the background began screaming and shouting at me in the most unbelievably rude unprofessional manner. Literally shouting and screaming at me in the background. I did not raise my voice one single time. I am so unbelievably shocked I am genuinely afraid for my health and wellbeing regarding my professional health with this company. I have been trying to call back to speak to a supervisor just to make sure my medication is being taken care of and I am getting ignored over and over again at the front desk. This feels intentional and I am begging someone from this company to please contact me directly. The stress and toll this is taking on my mental health is making my mental health even worse when this establishment was supposed to help mental health in our community. Please someone contact me directly so I can get support I need for my mental health.

Response from the ownerInvalid relative date format:
Amanda, thank you for the incredible update to the review and I'm happy to hear that they were able to assist you. We'll share this update with the rest of the team.
Elyse Watkins
4 months ago
5

I cannot say enough good things about my experience with this organization. Victoria and Kelly have been so helpful and caring. Michelle is the best counselor that I have ever had and has helped me so much. Keep up the good work. Would recommend 100%.

Response from the ownerInvalid relative date format:
Elyse, thank you for leaving a review. We will share your review with the team.
Amy King
6 months ago
1

Worst place ever. I would give it a negative if I could. Please DO NOT go here if you are looking for help! I won’t go into details. Staff is rude, no one answer calls and NEVER get returned calls. PLEASE if you’re looking for mental help for a loved one AVOID this place by all means. My husband is worse now than when he first started there.

SpidersInMyBed
6 months ago
3

I would love to be the savior and add a 5 star review, unfortunately I can't be that guy. I can however say that there are more positives than other reviewers may lead you to believe. Yes, it is very disheartening with the amount of time it takes to get anything done here let alone get a straight forward answer however with some perseverance the wheels do slowly start turning. I have been able to fulfill my needs here on a regular basis, although I do still run into hiccups frequently. The staff turnover seems to be frequent so I can only imagine that lends itself to trying to run a smooth operation. It also seems a good portion of the staff is either jaded or indifferent to the patients, putting in the minimum effort to get through the day and making you feel like YOU are an inconvenience to them. There are a few that put in genuine effort, when you come across one of them hold on for dear life. The building itself is nice and well kept. I wish there were more good things i could say as for the most part they have addressed my needs but not without adding to my stress level significantly. My advice, come here long before it's a necessity, expect a drawn out wait period with unfounded resistance and fingers crossed they will produce results.

Response from the ownerInvalid relative date format:
Thank you for taking the time to leave a review. We will share this with the team and look in the areas where we can improve.
Queensein
7 months ago
1

Easterseals in Pontiac are very unprofessional,they told me I had an appointment and never contacted me for a video appointment and I called numerous times now it says case closed,I reached out to Courtney and she lied

Response from the ownerInvalid relative date format:
Thank you for leaving a review. We are sorry to read that you had a bad experience. We are trying to learn more to see what happened. If you are willing to discuss your situation, please call us at 248.475.6413.
Yeirim Kim
8 months ago
2

Rude administrative people always answer the phone. This is a mental health facility, do better. Also noted that a therapist told me to “find a private practice” if I want culturally competent care for my father. No. Culturally competent care should be included in ALL healthcare regardless if you’re a nonprofit. Coming from a therapist herself that was trying to find care for my father, I am disappointed. I am appreciative of the support provided along with language translation services (who was actually a terrible translator though) but all mental health should be inclusive. With that being said, the kindest interaction I’ve had was with the Samantha, the intake coordinator. You need more workers like her.

Response from the ownerInvalid relative date format:
Yeirim, Thank you for taking the time to leave a review. We are currently looking into this matter. You are correct in that culturally competent care should be included in all healthcare. We pride ourselves in being a healthcare provider that serves everyone. In some cases we do bring in a translator to help to remove language barriers and it is good to hear that the translator is doing as well as they should be. I have passed your review along to the team for them to look into this. You may receive a call from someone in an effort to better understand the situation.
Emily Lack
8 months ago
1

Save yourself time and find an actual provider. This place will have you wait to see a provider for over 3 hours after they've cancelled your telehealth appointment. The other option was to wait over a week for another appointment. The service is sub par. No security in the waiting room. Push you through like sheep. No care or concern. No good flow to the walk in patients. Treating most of the people who walk in here like they're a burden or annoying them while they're trying to do their work? Hm. Easter seals Southfield way better.

Response from the ownerInvalid relative date format:
Emily, thank you for leaving a review. We have passed this along to the team at that location for them to look into your situation. We value everyone that we serve so reading that you felt like a sheep or a burden is concerning since we pride ourselves on being welcoming and a service to the community. You may receive a phone call or email from the team at that location looking to learn more so they can better understand the situation and therefore correct it so you don't feel that way again.
Ryan
9 months ago
5

This place has met me where I'm at. They help me by keeping me accountable by showing up when I am supposed to and they help guide me to successfully meet the goals I set out for myself. Victoria, my case manager, has been there for me whenever I do not understand something, and the nurse Practitioner has been insightful in helping me navigate any medication question I have to help me find the right one. You get out of it what you're willing to put into it. You're worth the mental health investment. They are there to help.

Response from the ownerInvalid relative date format:
Thank you for leaving a review. We'll be sure to share this with the team.
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