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The Family Counseling Center

11-21 Broadway
Gloversville, NY 12078
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Family Counseling Center - Gloversville NY 12078

About The Family Counseling Center

The Family Counseling Center is located in Gloversville, New York. They offer outpatient counseling and treatment services for substance abuse and addiction. They also tackle underlying causes of addiction like trauma and domestic violence. It’s on the border of the suburbs with plenty of parking.

Holistic Healing for Children and Families

This center offers personalized programming designed to meet the needs of children, adolescents and adults, including families and couples. They offer special services for youth and children who are at risk, as well as families experiencing substance use, trauma or mental health issues.

Their holistic approach is impressive to me. Their multidisciplinary team uses trauma informed and evidence based therapeutic approaches, with individual, group and family counseling sessions focused on culturally sensitive care. Telehealth options are provided in some cases.

They accept a wide range of insurance plans, including Medicaid and private insurance. Child Health Plus is also gladly accepted. A sliding scale fee structure is available for eligible clients without insurance. The staff is on hand to provide help with navigating insurance and payment options.

Supportive and Professional Counseling

Patient reviews for this center highlight the supportive staff and knowledgeable clinicians. Families express appreciation for the overall improvement in their parenting skills after counseling. Clinicians related to the program have said, “Our goal is to help individuals manage life’s challenges and live healthier, more fulfilling lives.”

It also helps that the clinic has a bright, open setting with plenty of floor space for meetings and fellowship. There’s a clinical atmosphere, but one that’s inviting and warm.

Central Gloversville Location

The facility is centrally located near Gloversville’s historic downtown area, with easy access to Myers Park and Trail Station Park. Their counseling offices are designed to be private and welcoming. They offer play therapy rooms for children and easy access to the Fulton County YMCA, providing more options for recreation and wellness activities.

Fact checked and written by:
Amy Greene
Edited by:
Peter Lee, PhD

Latest Reviews

Alexa Buisa
4 months ago on Google
5
I’m leaving five stars due to the nurse, Mary Kay, Seneca, who works upfront, and my psychiatrist Fran. Mary Kay is very helpful with solving issues and always calls back to give you an update. Seneca had advocated for me through a very difficult situation that I was going through with a psychiatrist at the family counseling center. My new psychiatrist Fran is a fresh of breath air from who I’ve dealt with there in the 6 years. She understood the situation that occurred and did not judge me, instead, she asked me what happened and listened to me and made her own judgment call.
Laura Buisa
4 months ago on Google
5
I have to say every time I call the Family counseling center, I have to say that Seneca( I hope I’m spelling her name right) has always advocated for me. She has helped me in many different situations and has resolved issues that were taking a long time when I would speak to others. She’s very caring, takes the time to really listen, and makes sure to do everything in her power to resolve an issue or get the patient a call back. I have to say that she is one of the most genuine ladies that work at the front desk and I appreciate everything she has done for me in the past and going forward! You can honestly tell she truly loves her job and helping those in need!!!!!
Sarah Lynn
4 months ago on Google
1
Called at 3:11PM to mention that I am stuck in the snow (literally stuck in a snow ditch) and wanted to do an online appointment, called 3 times (a total of 4 times) after that and no one answered the phone until someone finally answered and told me I would have to reschedule because it was 3:25 and they also asked if I left a message? What the was a message going to do? 🤣 How the is it my issue if you don’t answer the phone? We also have 15 minutes for after our appointments until still valid. Don’t go here. Very unprofessional and she had an attitude when I said I wasn’t rescheduling. They never help with anything either. It’s always next appointment or you get switched around or cancelled on. That was my final straw, I’m sure they’re not busy right now either, it’s snowing a lot. What was the harm in taking accountability as a business and having my therapist do a video appointment!? - Stephanie Livingston
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Rehab Score

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5.3 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Michael Countryman

Executive Director

Peter Lawrence

Deputy Executive Director

Tonya Hays, SHRM-CP

Director of Human Resources

Shelby Mead

Finance Director

Contact Information

Building icon

11-21 Broadway
Gloversville, NY 12078

Explore Other Centers Near Gloversville

Reviews of The Family Counseling Center

2.92/5 (24 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.92 (24 reviews)
Macayla Courtney
1 month ago
1

Nick Smith
3 months ago
5

Alexa Buisa
4 months ago
5

I’m leaving five stars due to the nurse, Mary Kay, Seneca, who works upfront, and my psychiatrist Fran. Mary Kay is very helpful with solving issues and always calls back to give you an update. Seneca had advocated for me through a very difficult situation that I was going through with a psychiatrist at the family counseling center. My new psychiatrist Fran is a fresh of breath air from who I’ve dealt with there in the 6 years. She understood the situation that occurred and did not judge me, instead, she asked me what happened and listened to me and made her own judgment call.

Laura Buisa
4 months ago
5

I have to say every time I call the Family counseling center, I have to say that Seneca( I hope I’m spelling her name right) has always advocated for me. She has helped me in many different situations and has resolved issues that were taking a long time when I would speak to others. She’s very caring, takes the time to really listen, and makes sure to do everything in her power to resolve an issue or get the patient a call back. I have to say that she is one of the most genuine ladies that work at the front desk and I appreciate everything she has done for me in the past and going forward! You can honestly tell she truly loves her job and helping those in need!!!!!

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