New Britain General Hospital – Polish Substance Abuse

I was recently admitted to Central CT hospital for pancreatitis. While I was there I was given excellent treatment from the nursing staff. They went above and beyond taking care of me. Athena, Gosia, Kelly, Kelsea, and Lily were incredible at their job. Not only did they take exceptional care of me but they advocated on my behalf, making sure all my needs were met. I also want to acknowledge Lindsey the assistant Nurse Manager for helping facilitate the necessary measures in making sure I felt comfortable and safe on their floor.

wound care center is amazing! they’re so good at what they do and go above and beyond for the patients. i have been to different wound centers and there are none like this one, all of the staff are so nice and accommodating. make you feel safe and treat you with such respect and never any judgement.

I had back surgery at The Hospital of Central Connecticut’s New Britain General Campus on September 22, 2026, and stayed in room C409. I am 54 years old, grew up in Hartford, and have had many surgeries and hospital stays in this area. When I tell you this has been the best hospital experience I have ever had, I mean it. I was worried because of the type of surgery I was having on my back. But from the moment I arrived, I felt welcomed. There was music playing, the hospital looked beautiful and clean, and the woman at the front desk was so nice. I wish I knew her name. I needed to use the bathroom, and she stepped away from her spot to help me. She went above and beyond before I even got to the operating room. My biggest fear that morning was actually the IV, more than the surgery. I told the nurses how afraid I was. One nurse put the IV in a spot that has really hurt me before, and I did not even feel the needle this time. I still cannot believe it. I hope someone can find out who she was and recognize her, because she made such a difference for me. I want to name the people who cared for me: Renee, Eric, and Kurt, my nurses; Ariana and Denise, my patient care technicians; and Santos and Renata from housekeeping. When I tell you these people have gone above and beyond, I mean it. They have taken care of me, and they deserve to be recognized by name. The whole experience, from arrival to surgery to my stay on the floor, has impressed me. And the cleanliness—oh my God. Cleanliness is big for me and my family. The floor is spotless. Even the doors are spotless! You can tell they are not brand new, but they are clean. The hospital does not even smell like a hospital. Whoever cleans this place is doing an amazing job. Santos, Renata, and the entire housekeeping team deserve recognition for the way they make this hospital feel. There was also a letter from the Nursing Leadership Team in my room explaining bedside shift reports and inviting me to be involved in my care. That may seem like a small thing, but it made me feel welcomed. It made me feel like I really matter. I have stayed at other hospitals in the Hartford area, including Saint Francis and Hartford Hospital. My 84-year-old mother has also had a terrible experience at Manchester Hospital, where she was left wet with urine overnight—something a volunteer told us about, too. Experiences like that stay with a family. That is why I notice when a hospital cares for people well, and New Britain General has. I live in Glastonbury, but whenever I have a choice of hospital in the future, this will be my hospital of choice. I would want my mother cared for here, too. I used to work in Hartford HealthCare’s ID department, and I know a large organization has many people to train and manage. Whoever is leading this hospital is doing an amazing job. Please recognize these employees in a meaningful way. Honestly, I think they deserve raises. Thank you to every person who has made me feel safe, comfortable, and cared for during this stay.