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Phoenix Behavioral Health Services, LLC

3120 Memorial Dr Two Rivers, WI 54241
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Phoenix Behavioral Health Services WI 54241

About Phoenix Behavioral Health Services, LLC

Phoenix Behavioral Health Services, LLC, located in Two Rivers, Wisconsin is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Phoenix Behavioral Health Services, LLC include specialized drug rehab for veterans, addressing combat-related trauma and reintegration, inclusive treatment respecting diverse sexual orientations and gender identities, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

Latest Reviews

Patricia Pat McCarthy
1 year ago on Google
1
Very unprofessional and disorganized . Phone calls are not returned in a timely manner and sometimes, not returned at all. At times, if staff is absent or leaves early, no one calls to tell clients that appointments are cancelled. No clear strategies or goals seem to be in place for any programming. No creativity or innovation.
Jessica
1 year ago on Google
1
After having a horrible experience trying to obtain my child from my ex for his therapy session, causing me to be late, and already feeling upset, and anxious after being screamed at by my ex, the therapist then gave me an attitude and scolded me for being late, in the snobbish voice " You're 10 minutes late. You're appointment was for 2:30" without asking why I was upset, crying.... I never asked for more time, I didn't demand anything. Just the time we had left. After letting her know exactly what had just happened, I had my kids promptly exit the building with me. I never returned. That behavior didn't scream safe place to me or my kids. No understanding.
Alexus Aguilar
2 years ago on Google
5
I'm in Oshkosh and they are one of the only places that offer autism testing for adults (and get you in VERY quickly!). Dr. Brown at the Green Bay location is awesome. I'm usually not comfortable with men but I felt very comfortable with him. I 100% recommend this place and Dr. Brown!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.6 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Todd Eiden, PhD

Owner & Executive Director

Krista Wilcox

Director of Finance

Marissa Harfert

ABA Clinical Director

Contact Information

Phone icon (920) 657-1780
Building icon

3120 Memorial Dr
Two Rivers, WI 54241

Rehab in Cities Near Two Rivers

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Reviews of Phoenix Behavioral Health Services, LLC

3.1/5 (11 reviews)
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Google Reviews

3.1 (11 reviews)
alysa olson
4 weeks ago
1

Terrible place. Do NOT RECOMMEND. Poor service. I give 0 stars.

Response from the ownerInvalid relative date format:
Thank you for your feedback. We sincerely apologize for the experience you had. Your feedback is important to us, and we are dedicated to enhancing the quality of our care and interactions with clients, staff, and community members. We encourage you to contact us privately so we can discuss your specific concerns. We value your business and appreciate you bringing this matter to our attention. We hope you will allow us another opportunity to demonstrate our commitment to excellent service.<br><br>Sincerely,<br><br>Phoenix Behavioral Health Services
Teagen Harr
1 month ago
1

Do not recommend.

Response from the ownerInvalid relative date format:
Thank you for your feedback. We sincerely apologize for the experience you had. Your feedback is important to us, and we are dedicated to enhancing the quality of our care and interactions with clients, staff, and community members. We encourage you to contact us privately so we can discuss your specific concerns. We value your business and appreciate you bringing this matter to our attention. We hope you will allow us another opportunity to demonstrate our commitment to excellent service.<br><br>Sincerely,<br><br>Phoenix Behavioral Health Services
Patricia “Pat” McCarthy
1 year ago
1

Very unprofessional and disorganized . Phone calls are not returned in a timely manner and sometimes, not returned at all. At times, if staff is absent or leaves early, no one calls to tell clients that appointments are cancelled. No clear strategies or goals seem to be in place for any programming. No creativity or innovation.

Preston Seitz
1 year ago
5

Jessica
1 year ago
1

After having a horrible experience trying to obtain my child from my ex for his therapy session, causing me to be late, and already feeling upset, and anxious after being screamed at by my ex, the therapist then gave me an attitude and scolded me for being late, in the snobbish voice " You're 10 minutes late. You're appointment was for 2:30" without asking why I was upset, crying.... I never asked for more time, I didn't demand anything. Just the time we had left. After letting her know exactly what had just happened, I had my kids promptly exit the building with me. I never returned. That behavior didn't scream safe place to me or my kids. No understanding.

Alexus Aguilar
2 years ago
5

I'm in Oshkosh and they are one of the only places that offer autism testing for adults (and get you in VERY quickly!). Dr. Brown at the Green Bay location is awesome. I'm usually not comfortable with men but I felt very comfortable with him. I 100% recommend this place and Dr. Brown!

Stacy Stefaniak Luther
5 years ago
5

Marissa in Central WI is amazing. She's professional, friendly, and clearly loves what she does and that passion shows in her work with families. Dr. Todd is also personable and empathic in addition to being intelligent and creative when it comes to assisting families with diverse behavioral needs!

Kayla Andrews
5 years ago
1

Unorganized and not understanding. Very pushy staff and rude. Wouldn't recommend. I suggest WEAP instead they are a great company and are much more organized. Whether you are looking to find a company to work for or needing therapy for your child. Many people have quit from Phoenix and also changed company's to WEAP and honestly it's the best decision. I promise you won't be disappointed with Weap!

Raymond Miettinen
6 years ago
4

Open and conscious of your mental needs

Ashley Rauhut
7 years ago
5

Great with children, my daughter absolutely loves her therapist

Amy Morin
8 years ago
5

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