BayView Professional Associates – Fairhope

374 S Greeno Rd Fairhope, AL 36532

About BayView Professional Associates – Fairhope

BayView Professional Associates – Fairhope, located in Fairhope, Alabama is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at BayView Professional Associates – Fairhope include tailored care focusing on women’s specific needs and experiences and gender-specific addiction treatment addressing unique challenges faced by men.

BayView Professional Associates – Fairhope has received accreditations from The Joint Commission.

Latest Reviews

Alexis Bradley

3 months ago on Google

Fairhope locations front desk ladies Shay,Mary, Margaret, and nurse Gretchen always takes great care of me when I come in. Very hospitable and professional! Their customer service gets 5 starts

Response from the owner1 month ago

Hi Alexis, Thank you for your review and feedback! We truly appreciate your kind words and will be sure to share them with our team. Kindly, April

Erin Bosarge

3 months ago on Google

Such a scam. After my doctor prescribed me a higher dose of meds without telling me, I started to have heart palpitations and took a year off from trying to get the mental health I needed. They kicked me out of the system in that year so I had to start as a new patient. Now I m 2 weeks into trying to get the $200 they charged me for missing an appointment that I called and cancelled a week prior because of unplanned surgery. I ve been trying to figure out my mental health with them for literally 10 years, but the turnover with the doctors is so high that you will never figure anything out. Good luck!

Response from the owner2 months ago

Hi, Erin. We re sorry to hear about your experience. Our goal is to provide compassionate, continuous care, and your concerns are important to us. We d love the opportunity to address these issues and see how we can help. Please reach out to us via email at info@altapointe.org. We appreciate your feedback. Kindly, April

Meaghan Atwood

4 months ago on Google

I know that some people here are not the most helpful, but you will find that everywhere in life. In my experience, I ve been fortunate enough to have dealt with the kindest people here. Mrs Maggie Kellar is the sweetest soul I ve had the chance to meet, and the front office ladies are always so helpful and supportive, especially Ms Tracy and the other lady at the front (I m not sure of her name but I spoke with her again today 1/23/25 and she s just so precious). I am so grateful to have them, as it s not easy going to therapy or anything like that so it s comforting to know they care about the patients and they aren t just doing a job each day. Thank yall!

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.4 / 10

Gallery

AltaPointe - BayView Professional Associates - Fairhope AL 36532

The facilities at AltaPointe - BayView Professional Associates - Fairhope in Fairhope, AL 1

The facilities at AltaPointe - BayView Professional Associates - Fairhope in Fairhope, AL 2

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

Tuerk Schlesinger, MBA

CEO

Olivia Nettles, LPC, NCC

Chief Clinical Officer, Child & Primary Care Services

Megan Griggs, MS

Chief Clinical Officer, Adult & Crisis Services

Jarrett Crum, MSW

Chief Hospital Officer

Sandra Parker, MD

CMO

Alicia Donoghue, SPHR

Chief of Staff

Steve Dolan

VP of Administrative Services

Traci Jones

CFO

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1389

Contact Information

(251) 450-2250

Website

374 S Greeno Rd
Fairhope, AL 36532

Get Help Now - 334-316-9774

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Reviews of BayView Professional Associates – Fairhope

2.5/5 (58 reviews)

Google Reviews

2.5 (58 reviews)

Kelsey Walker

3 days ago

I have honestly never been met with such unprofessionalism and disregard for patient care. My son and I are both patients and we have run out of medicine because they do not write enough to last till next appointment and have been changed leaving the pharmacy to fax over several requests that just go unanswered. Leave a message for the nurse and have to call back numerous times over a week long span to get an answer. It’s beyond ridiculous. I can say I have not ONCE had anyone TRULY CARE about me or my child.

Response from the ownerInvalid relative date format:

Hi Kelsey, We're sorry to hear about your experience. Your concerns are of the utmost importance to us. Please know we are committed to improving communication and care, and we'd appreciate the opportunity to learn more. Please send us an email to info@altapointe.org. Thank you, April

Jessica Turberville

1 month ago

I have always had a wonderful experience with this psychiatrist office. Maggie and everyone has been nothing but wonderful to me. I have always been really well cared for and informed about the provisions in my care. I recommend this clinic for psychiatric care

randkatze

I'm one of the many others in this review section that have gotten an unfair $200 no-show fee. I was 6 minutes late to a telehealth appointment - which I didn't get the initial reminder text for. I'm not sure how long Dr. Cronin waited for me, but I waited to make sure he wasn't the one who was late before I called the office. I was told I'd have to reschedule (the earliest date being over a month out, mind you my last appointment was in March). I wasn't told anything about the fee by the woman on the phone. Then I was charged $200 at 8PM. This is all not to mention the lackluster assistance I've received at this practice. Dr. Cronin has rushed all of our appointments and seems to lack empathy. It seems many people are forced to utilize this establishment due to a lack of other options, and I feel they take advantage of that fact.

Hi Randkatze, thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. Please get in touch with us at info@altapointe.org so we can learn more and better serve you. Kindly, April

3 months ago

Hi Alexis, Thank you for your review and feedback! We truly appreciate your kind words and will be sure to share them with our team. Kindly, April

Such a scam. After my doctor prescribed me a higher dose of meds without telling me, I started to have heart palpitations and took a year off from trying to get the mental health I needed. They kicked me out of the system in that year so I had to start as a new patient. Now I’m 2 weeks into trying to get the $200 they charged me for missing an appointment that I called and cancelled a week prior because of unplanned surgery. I’ve been trying to figure out my mental health with them for literally 10 years, but the turnover with the doctors is so high that you will never figure anything out. Good luck!

Hi, Erin. We’re sorry to hear about your experience. Our goal is to provide compassionate, continuous care, and your concerns are important to us. We’d love the opportunity to address these issues and see how we can help. Please reach out to us via email at info@altapointe.org. We appreciate your feedback. Kindly, April

Brian Harris

4 months ago

I love Bayview. I had some struggles with them early on but they did a great job attending to my needs

Response from the owner10 months ago

Brian, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you have experienced. Your feedback is important and will help us improve our services. Sincerely, April

I know that some people here are not the most helpful, but you will find that everywhere in life. In my experience, I’ve been fortunate enough to have dealt with the kindest people here. Mrs Maggie Kellar is the sweetest soul I’ve had the chance to meet, and the front office ladies are always so helpful and supportive, especially Ms Tracy and the other lady at the front (I’m not sure of her name but I spoke with her again today 1/23/25 and she’s just so precious). I am so grateful to have them, as it’s not easy going to therapy or anything like that so it’s comforting to know they care about the patients and they aren’t just doing a job each day. Thank yall!

Mathew Habermehl

5 months ago

Joann Ramplin

7 months ago

Hi Joann, Thank you so much for the five-stars! We truly appreciate you taking the time to leave us a review and your trust in us as your healthcare provider. April

Mikala McGahee

Bayview has cancelled THREE appointments. One of which they marked as a no show and charged $200. It took two weeks to get ahold of someone for a refund. Been trying to get into therapy for months. Disappointed.

Hi, MC. We’re sorry we didn’t meet your expectations and understand your frustration. Thank you for sharing your feedback—it helps us improve. Please feel free to reach out directly at info@altapointe.org, so we can assist you better Kindly, April

Tom Centi

9 months ago

Do not waste your time at this facility. This was the most unimpressive and pathetic psychiatry appointment I have ever endured. Dr. Conor Cronin didn’t seem to listen to anything I had to say. I told him about my various experiences with medications that work and don’t work, he proceeded to dismiss all of the history and prescribe a drug I have already tried. What makes it worse is that I came here with my prescription bottles in hand denoting medicine my GP had prescribed for the previous 6 months and explaining to him that this medicine was working wonderfully. He then condescendingly explained that a GP can’t understand anxiety disorders because he is not a psychiatrist. Absolute waste of time and would not recommend. Go anywhere but here, this place is laughably unimpressive and it’s disgusting that they charade as a mental health clinic. I would give Zero stars if I could.

Hi, Tom. We’re sorry to hear about your experience. Your feedback is important, and we aim to provide personalized, respectful care. Please contact our office directly by email, info@altapointe.org, so we can address your concerns further. Kindly, April

Mary Wilsford

10 months ago

I was charged $200. for a missed appointment. And was told I had missed three appointments that's why I was charged $200. I had NO idea I had missed ANY appointments!!! My mother passed away recently, I was fired from my job, and to have no income and No HELP from anyone or anywhere!!!! This place has No empathy!!!!

Mary, We apologize for any distress caused and extend our sincere condolences for your loss. It seems there was a communication lapse regarding your missed appointments. Please reach out via email at info@altapointe.org so I can better help you. Kindly, April

Overall Experience

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