Best Daphne, AL Drug Rehab Centers

They treated me very well

Recently I admitted myself to Alterpoint because I was experiencing a nervous breakdown and having strong suicidal thoughts. I have was transferred to Eastpoint. When I first got there, I really tried to escape. But the staff was very patient, comforting, reassuring, very accommodating and definitely had my best interest at heart. The staff considerate and were very concerned about how I was feeling. Calmed me in the best way possible. 300 wing staff was absolutely amazing. They helped my in abundance with much kindness. I can't speak for others but for the staff get 5 stars. The food on the hand gets 2. The meals are a 50/50 gamble. Overall I appreciated EVERYONE and EVERYTHING they did for and offered me. Thanks so much for the help and God bless!!

Everyone here fussing about EP should consider these people you complaining about get paid little to care for your loved one and usually are dealing with a crisis. If it takes 10 minutes before they can get to the phone, trust and believe it’s not because they’re relaxing in their office ignoring you. It’s because they are doing things like helping someone stop banging their head on the wall. Your phone call just isn’t that important.

Wonderful staff completely caring and understanding I have been to multiple rehabs across the country and have never been to a better one

Revision! After calming down I’m choosing to redo my review. The lackadaisical efforts of one shouldn’t reflect on the entirety of this place. Fact is this place has changed my life in a short time for the better. The medical staff is top shelf, nurses at the windows are great. The problem I had was that since starting this program I’ve done everything text book as im asked when I’m asked. They were short staffed due to vacation time, sick time, and in the process of hiring more staff. So I checked in with a wait time of 40 minutes 7:00 A.M. I was flagged. So I did exactly what i was told to do in the last class I attended “take homes” and I emailed my counselor 7:17 a.m. asking her to remove the flag so I could dose and I would make out 8:45 meeting. 8:42 am I get called to the window 1 hr and 42 min after arrivel. Window nurse says I still have my flags. I got to my 8:45 am meeting. 8:57 am door opens. I told my counselor what happened and i could only do my treatment plan if I could go from that to the dosing window immediately after because I would be late to work. I was late the day before because for the same issues with staffing I was here 2.5 hours. She said she couldn’t do that. When I’ve seen people walked to the front of the line by a counselor to dose for reasons out of their control causing them to miss their dose spot in line. I’ve since requested a counselor change and chose to stay here. One major reason is Ms Joy helping me out and showing me the proper channels to navigate through my mishap in a calm and courteous way. Original This place is garbage! Everybody’s gotta go by the rules but the counselors. Be prepared to wait 2.5-3 hours every day no matter what!

I just had the best quarterly exam with Jared he was very caring and friendly, polite and can't wait to see him again a very pleasant and positive experience ❤️

Honestly didn’t think I could slow down, but this place showed me how. The yoga and breathwork kinda cracked me open. So grateful for the women’s groups, felt seen. Could’ve used more privacy, but still, major healing happened.

This was a horrible facility. They do not treat patients like people half of the time. A nurse told me if I wanted to leave I needed to pretend to be normal. They wouldn't give me my meds for a serious health issue until I told them I'd have an episode that would send me to the hospital. I paid thousands of dollars for the privilege of sitting in a room with other adults coloring on pages that were already half colored. The staff were rude at best and threatening at worst. When my dad came to pick me up they told him they'd have him committed for trying to get me out. They tried to make me sign consent forms on the way out which I did NOT. Then I got to pay thousands of dollars to them for the pleasure of "treatment".

They are not at all considered with people, they forced me to spend almost 5 days with the same clothes, the treatment they give to patients in this place is unacceptable.

Wonderful caring staff! Victoria, Chris and Michelle are truly a lifesaving team. Son had real psychosis and legal issues. Would surely be in prison with these life saving professionals! Michelle has bridged the trust gap with her gentle patience and caring soul!!!

Yeah, they let visitors on Wednesdays and Sundays. However, only if they are your immediate family. So if you don't have any immediate family around, you are all alone. So unfair

Great recovery program

During camping trips, my daughter made two separate visits to this wonderful hospital. 1--husband with kidney stone; 2--grandson with allergic reaction to antibiotic. The staff are friendly, attentive, and on top of their game!

Why do you have the number for the public to call, but you have no one who answers the phone nor do you have any direct line where someone is available? I was really hoping this place was growing like I hoped for it to. Very disappointing knowing that is a place I was born and raised.

The care we received during our visit was amazing! The staff went above & beyond.. from the nurses, to housekeeping. There wasn’t a single thing we ever had to ask for, and that’s saying something when you’re dealing with a child. Richard, our RN was so patient and sweet.. he took his time finding the best place to stick the IV so he didn't have to do it twice. Our lab tech was the same way, patient & calm… & only had to stick him once.. I wish I could remember her name.. she was amazing too! Our night nurse was super sweet, and quiet. She didn’t wake us a bit during the night while taking vitals, and that’s saying something! Everyone was always so helpful, and super friendly throughout the hospital. We are forever grateful for the excellent care we received.