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AltaPointe Health Outpatient – Fairhope

372 South Greeno Road Fairhope, AL 36532
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AltaPointe - Oasis Adult Intensive Outpatient AL 36532

About AltaPointe Health Outpatient – Fairhope

AltaPointe Health Outpatient – Fairhope, located in Fairhope, Alabama is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, 12-step therapy, and intervention services.

Specialty rehab programs at AltaPointe Health Outpatient – Fairhope include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

AltaPointe Health Outpatient – Fairhope has received accreditations from the state of Alabama and The Joint Commission.

Latest Reviews

FwUbp
2 months ago on Google
5
Starting going here recently and none of the complaints have proven true yet
Response from the owner2 months ago
Thank you for the five star review! April
Sharon LeClaire
2 months ago on Google
5
I will say that when I learned that it was a nonprofit set up I was apprehensive, However over my 60+ years I have been to four or five different licensed Counselors, and one nonprofit as well.I found the Individuals providing I intake there was a rather condescending less than friendly, or I should say less than professional never underestimate someone on the other side of the desk everybody s got something to talk about lucky you in any case I continued on as a result of my Insurance I had no other shorts today. I am thrilled that I did. The counselor That I was placed with has been the most help I ve ever ExperiencedMary is patient,,professional, with a nice friendly vibe. So, hang there through the process until you end up where you need to be and you may find things to be different with the business side of things.One thing I did notice as I looked back I felt insulted during the intake, It was Reinforced that what was said During my intake was not necessary. So not a good vibe, Also sometimes when we would rather not be vulnerable. So be Patient with yourself and some people .. that s just who they are. :)Give this place a chance..
Response from the owner2 months ago
Sharon, thank you for taking the time to leave us your thoughtful feedback. We will share it with our team and your story could really help others who are seeking help. Kindly, April
Cecily Myrick
2 months ago on Google
5
Immeasurable resources! They provide services Baldwin and Mobile County have needed for a long time. From Crisis to Inpatient and Outpatient, with immediate assistance and excellent follow-up. Highly recommend!
Response from the owner1 month ago
Thank you so much, Cecily! We re grateful for your kind words and so glad our services have made a difference. We ll be sure to share your thoughtful feedback with our team. Kindly, April
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-step icon12-Step
12 step programs are often considered the standard model for addiction recovery. They're based on the use of spiritual principles to support a gradual psychological, emotional, and spiritual shift to remediate the root causes of one's addiction. Treatment depends primarily on per coaching (sponsorship) and group recovery meetings. Though rooted in spiritual principles, participants do not need to be religious and sessions are non-denominational. Specialized groups, including meetings for seniors, teens, and family members, are often available.
heart-hands iconIntervention Services
A drug intervention in Alabama is an organized attempt to convince someone they have a substance use issue and that they need treatment. During an intervention, loved ones share their concerns about the person's substance use and encourage them to get help. A professional can provide guidance and support for this effort through intervention services, to help participants avoid missteps and increase the success of the intervention.
medically-assisted-detox iconMedically Assisted Detox
Medically assisted detox is often the first step of addiction treatment. At the medical detox level of care, you are weaning your body off drugs and/or alcohol under the care of licensed medical professionals who constantly monitor your health and treat any potential withdrawal symptoms, sometimes with the aid of medication (like Suboxone or Vivitrol).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Alabama provides medical or psychotherapeutic treatment for drug dependency. Methods of treatment often include a combination of medication, counseling, and recreational therapies.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

The goal of cognitive behavioral therapy in Alabama is to lessen the symptoms of certain mental health conditions, including substance abuse and co occurring mental health disorders. It is known as one of the most effective means of treatment for these conditions.

Dialectical behavior therapy (DBT) is a form of talk therapy designed to treat individuals who are experiencing intense emotions. It is often used in Alabama for the treatment of borderline personality disorder, substance use disorder, and other mental health conditions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual therapy for drug and alcohol addiction involves one on one sessions with a therapist to address the psychological and behavioral aspects of addiction. Your therapist may use Cognitive Behavioral Therapy, Dialectical Behavior Therapy, or Motivational Interviewing to help you develop coping strategies and work towards long term sobriety.

Rehab treatment in Alabama often involves motivational interviewing (MI). This is an evidence based approach that helps you discover your own interest in change. You'll decide for yourself what next steps you're willing to commit to in order to reach your goals.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

If you're experiencing relationship challenges, couples therapy in Alabama can help you work through those difficulties. You and your partner will meet with a professional therapist to work on current issues and strengthen your relationship.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills are an essential part of addiction recovery. These skills help you succeed in day to day life and live independently. They fall into three main categories: interpersonal skills, thinking skills, and self awareness. Treatment involves developing these skills for a successful recovery.

Staff & Accreditations

Staff

Tuerk Schlesinger, MBA

CEO

Olivia Nettles, LPC, NCC

Chief Clinical Officer, Child & Primary Care Services

Megan Griggs, MS

Chief Clinical Officer, Adult & Crisis Services

Jarrett Crum, MSW

Chief Hospital Officer

Sandra Parker, MD

CMO

Alicia Donoghue, SPHR

Chief of Staff

Steve Dolan

VP of Administrative Services

Traci Jones

CFO

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Alabama

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1389

Contact Information

Phone icon (251) 990-4248
Building icon

372 South Greeno Road
Fairhope, AL 36532

Rehab in Cities Near Fairhope

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Reviews of AltaPointe Health Outpatient – Fairhope

2.97/5 (22 reviews)
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Reviews

4.5

If the person wants the recovery will be successful, otherwise the improvement will not be useful. It depends.

Reviewed on 2/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (21 reviews)
Steven Davenport
1 week ago
5

Hadnt been here in a minute but when i missed appointment in foley they helped me get my shot. Aot mike amazing helped me thru alot.

Response from the ownerInvalid relative date format:
Steven, Thank you for your feedback! We appreciate your review and are so glad to hear that we were able to support you. Your kind words mean a lot to our team.<br>Thanks so much! <br>April
Brian Harris
1 week ago
2

I love Ms. Ales. She is such a great clinician. Previous to this, I had Dr. Wilson - equally fantastic. So, why am I giving two stars? They have the most rude, least professional office, I have ever had the displeasure of dealing with. I've had multiple appointments canceled on me, by them, on short notice - or, appointments that were just not even scheduled. Altapointe people, you can see this on my record. "Operator 4" in particular, is the most rude. She works at their central office in Mobile, and is verbally condescending and mean. Do they not understand the nature of their medical specialty? I wish they'd clean up their administrative side. They do have good providers. I would like to add: the front desk staff in Fairhope is great. The call center is one of the least professional units of business I've ever experienced. And, that is saying something. Altapointe needs to take a deep, and serious, look at their hiring practices in their central office. Do we have the right people working with this particular crowd? This is a field focusing on psychotherapy and psychology. Do you think people going through mental health struggles would want to go through this? "Operator 4" provided me the name of the individual in charge of this department, as this is only one of MANY poor experiences I've had with this call center. I plan on sending a letter in writing, as well as reporting to the Alabama Mental Health Authority's central commission - Altapointe is the state agency in this region. The providers are beloved. But if this staff continues the way they are, I am almost certain they've caused actual trauma (imagine being autistic and being condescended upon like that). People with complex C-PTSD can be triggered from things like this, as well. This seems like a systematic problem. Provide good, caring staff - round it out with anyone who's willing to answer the phone - and a staff that absolutely cares nothing about you, what you are going through, and they will look down upon you.

Response from the ownerInvalid relative date format:
Hi Brian, <br>Thank you for sharing your thoughts with us, even though your experience wasn’t what you hoped for. We value your feedback and will pass it along to our team as we work on making improvements. We’re committed to providing a great experience moving forward. <br>Kindly, <br>April
Jonathan Thomas
3 weeks ago
5

If I was not for this place, I would of never been able to receive the help and treatment that I needed. This place is a life saver. Literally.🙌 The staff is so respectful and kind. Always so friendly. If you need help with your mental health. This is the place to goo!!!

Response from the ownerInvalid relative date format:
Hi Jonathan! Thank you so much for your kind words! We’re really happy to hear that you felt supported by our team. We’ll definitely share your review with them. <br>Thanks again, <br>April
Randall Ingram
1 month ago
1

Response from the ownerInvalid relative date format:
Hi Randall,<br>We’d appreciate the opportunity to learn more about your rating. Please feel free to email us at info@altapointe.org so we can better understand your experience and improve our service.<br>Kindly, <br>April
FwUbp
2 months ago
5

Starting going here recently and none of the complaints have proven true yet

Response from the ownerInvalid relative date format:
Thank you for the five star review! <br><br>April
Sharon LeClaire
2 months ago
5

I will say that when I learned that it was a nonprofit set up I was apprehensive, However over my 60+ years I have been to four or five different licensed Counselors, and one nonprofit as well. I found the Individuals providing I intake there was a rather condescending less than friendly, or I should say less than professional never underestimate someone on the other side of the desk everybody’s got something to talk about lucky you in any case I continued on as a result of my Insurance I had no other shorts today. I am thrilled that I did. The counselor That I was placed with has been the most help I’ve ever Experienced Mary is patient,,professional, with a nice friendly vibe. So, hang there through the process until you end up where you need to be and you may find things to be different with the business side of things. One thing I did notice as I looked back I felt insulted during the intake, It was Reinforced that what was said During my intake was not necessary. So not a good vibe, Also sometimes when we would rather not be vulnerable. So be Patient with yourself and some people….. that’s just who they are. :) Give this place a chance..

Response from the ownerInvalid relative date format:
Sharon, thank you for taking the time to leave us your thoughtful feedback. We will share it with our team —and your story—could really help others who are seeking help.<br>Kindly, <br>April
Cecily Myrick
2 months ago
5

Immeasurable resources! They provide services Baldwin and Mobile County have needed for a long time. From Crisis to Inpatient and Outpatient, with immediate assistance and excellent follow-up. Highly recommend!

Response from the ownerInvalid relative date format:
Thank you so much, Cecily! We’re grateful for your kind words and so glad our services have made a difference. We’ll be sure to share your thoughtful feedback with our team. <br>Kindly, <br>April <br>
khristian dudley
2 months ago
5

Excellent service

Response from the ownerInvalid relative date format:
Thank you, Khristian! We appreciate your kind words and five-star review. <br>Thanks again! <br>April
Vanessa Lunsford
2 months ago
5

Andrea is wonderful!!! She did an amazing job explaining all the services that are available to Baldwin County residents. It is clear that she cares about people and wants to help them! She is professional, responsive, and is truly an asset to the altapointe team!

Response from the ownerInvalid relative date format:
Thank you, Vanessa, for your thoughtful review! We’re thrilled to hear that Andrea provided such a positive experience. We appreciate your kind words and will share them with our team. <br>Thanks again! <br>April <br>
Allie Cromwell
4 months ago
5

Response from the ownerInvalid relative date format:
Thank you, Allie! We appreciate your five star review. <br>Kindly, <br>April
Isabelle Ross
1 year ago
1

I don’t know why I even try with this place. The reviews tell you everything you need to know. Worst mental health place and so unprofessional. I have been hung up on, forgotten about, had personal medical files of mine lost, and absolutely berated by mental health “experts” for something as simple as not rescheduling which was actually on their part for forgetting my appointment. Not to mention every single time I had an appointment I had a new doctor because their staff is always quitting. This place needs to either have a serious evaluation or be shut down. A 1.3 average for the only mental health place in Baldwin is UNACCEPTABLE.

Response from the ownerInvalid relative date format:
Hi, Isabelle. I'm sorry we have not met your expectations. Your patient feedback is important to us. Thank you for bringing these concerns to our attention so we can make improvements where needed. <br>Kindly, <br>April
Alycia Holloway
1 year ago
5

Lately, I’ve had to reschedule appointments due to unforeseen circumstances. I feel terrible about it but they’ve been so patient and accommodating!! We’ve been coming here for 2 years now and they’ve been nothing but great, even the Foley location! I’m so grateful for ALL that they have done for me and mine. We love our J, she’s amazing. Yes, they rotate Dr’s, yes some ARE over zoom, but,🤷🏻‍♀️that’s not an issue for us. Thank you AP! Everyone we have and continue to come in contact with are great!

Response from the ownerInvalid relative date format:
Hi, Alycia! Thank you for sharing your feedback and five-star review. It's great to hear you've had a positive experience with our team. We appreciate your trust in us to provide the your mental healthcare.<br>Kindly, <br>April
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