Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

EastPointe Hospital

7400 Roper Lane Daphne, AL 36526
Claim Profile
AltaPointe - EastPointe Hospital AL 36526

About EastPointe Hospital

AltaPointe – EastPointe Hospital is a mental health treatment facility in Daphne, Alabama. They serve adults through inpatient treatment and aftercare services. AltaPointe Health is accredited by The Joint Commission.

Inpatient care usually serves as a starting point for those new to recovery because it’s the highest, most intensive level of care. By starting here, you can get a good view of what methods and techniques are involved in treatment at all levels, plus you’ll have 24 hour care during your stay. EastPointe Hospital is an inpatient program, though they may refer you to other programs for less intensive levels of care as needed.

EastPointe Hospital treats many different forms of behavioral challenges and mental illness. What stands out to me is the inclusion of some very complex problems, like post traumatic stress disorder. To me this illustrates the experience and skill of their staff and their desire to provide far reaching mental health care.

Latest Reviews

R. R
2 months ago on Google
1
I wouldn't send my cocroaches to Eastpoint...only gave 1 star because there is no option to not select it at all
Response from the owner2 months ago
Hi R.R., I'm sorry to hear we did not meet your expectations. We care about your experience and would love the chance to understand what happened. If you're open to it, please email us at info@altapointe.org. Thanks, April
Susan Rosaly
6 months ago on Google
5
They treated me very well
Response from the owner1 month ago
Hi, Susan. Thank you for your kind words! We re happy to hear you felt well cared for at EastPointe Hospital. Kindly, April
Ricky Howard
6 months ago on Google
1
The only guarantee is they will hold you against your will to maximize insurance payouts.
Response from the owner1 month ago
Hi, Ricky. Thank you for taking the time to leave us a Google review. We appreciate your feedback. If you would like to provide anything more, please reach out to info@altapointe.org. Thank you, April
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
6.8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) are designed for clients in early recovery and those at an elevated risk of relapse. Clients in IOP attend outpatient therapy sessions for a minimum of nine hours per week but clients may receive as many as 20 hours of IOP treatment weekly. Sessions generally occur in 3-5 hour blocks, in which time clients engage in some combination of medication assisted treatment (MAT), psychotherapy, recovery skills training, or complementary care.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have medical support available around the clock, and 24-hour clinical care in Alabama offers a safe environment in which you can begin your recovery journey. This feature offers constant supervision in situations like medical detox, where a team of professionals are on hand to ensure the withdrawal processs is performed safely and comfortably.
medically-assisted-detox iconMedically Assisted Detox
Medically assisted detox is often the first step of addiction treatment. At the medical detox level of care, you are weaning your body off drugs and/or alcohol under the care of licensed medical professionals who constantly monitor your health and treat any potential withdrawal symptoms, sometimes with the aid of medication (like Suboxone or Vivitrol).

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Trauma therapy helps you process and heal from traumatic events. Your therapist provides a safe space for you to explore emotions, develop coping strategies, and integrate the traumatic experience into a more coherent narrative. This helps to promote long term mental health.

Staff & Accreditations

Staff

Tuerk Schlesinger

CEO

Sandra Parker, MD

VP & CMO

Megan Griggs

Chief Clinical Officer of Adult & Crisis Services

Cinda Knight

Chief Nursing Officer

April Douglas

Director of Public Relations

Olivia Nettles

Chief Clinical Officer, Child & Primary Care Services

Alicia Donoghue

VP & Chief of Staff

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1389

Contact Information

Phone icon (251) 378-6500
Building icon

7400 Roper Lane
Daphne, AL 36526

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Daphne

Left arrow iconBack to AL

Reviews of EastPointe Hospital

2.8/5 (19 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
6
4
3
3
0
2
1
1
7

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (19 reviews)
Randall Ingram
1 month ago
1

Response from the ownerInvalid relative date format:
Hi Randall,<br>We’d appreciate the opportunity to learn more about your rating. Please feel free to email us at info@altapointe.org so we can better understand your experience and improve our service.<br>Kindly, <br>April
Meghan Miner
1 month ago
1

I was admitted here after a suicide attempt and was here for 16 days. Some staff are really great but a lot will legit completely ignore you when you talk to them (one CNA named Whitney for example). She wouldn’t even look up when you said her name and asked a question. One girl refused to give my roommate her hygiene stuff even though she was sitting right in front of the door which had the hygiene stuff in it. Her reasoning was that she had already had to open the door 3 times and so I just shared my stuff with my roommate. The food is terrible and they don’t give enough food I felt like I was starving the whole time. We aren’t allowed to color even with crayons except for two times a day for 30min-1hr. The chairs are so hard you’ll get hemorrhoids from sitting in them after a while. There is no actual therapy. The first week I was there I was begging to be taken to jail because jail was better than being at eastpointe. If you have a loved one never ever send them here if you care about them even just a little.

R. R
2 months ago
1

I wouldn't send my cocroaches to Eastpoint...only gave 1 star because there is no option to not select it at all

Response from the ownerInvalid relative date format:
Hi R.R.,<br>I'm sorry to hear we did not meet your expectations. We care about your experience and would love the chance to understand what happened. If you're open to it, please email us at info@altapointe.org. <br>Thanks, <br>April<br>
Susan Rosaly
6 months ago
5

They treated me very well

Response from the ownerInvalid relative date format:
Hi, Susan. Thank you for your kind words! We’re happy to hear you felt well cared for at EastPointe Hospital. <br>Kindly, <br>April
Ricky Howard
7 months ago
1

The only guarantee is they will hold you against your will to maximize insurance payouts.

Response from the ownerInvalid relative date format:
Hi, Ricky. Thank you for taking the time to leave us a Google review. We appreciate your feedback. If you would like to provide anything more, please reach out to info@altapointe.org. <br>Thank you, <br>April
Marina Howard
10 months ago
1

Horrible place they have no real concern on finding out what is causing the mental issues just quick to want to release even if the patient is still having all the same symptoms as long as they dont have to deal with them and they will take a shot they good to go according to them

Response from the ownerInvalid relative date format:
Hi, Marina. We're sorry to hear about your experience and take your concerns seriously. We'll review your feedback with our team to ensure we provide our patients with the best possible care. If you want to provide anything else, you can contact the patient relations team at info@altapointe.org. <br>Kindly, <br>April
Tangela Edwards
11 months ago
5

Recently I admitted myself to Alterpoint because I was experiencing a nervous breakdown and having strong suicidal thoughts. I have was transferred to Eastpoint. When I first got there, I really tried to escape. But the staff was very patient, comforting, reassuring, very accommodating and definitely had my best interest at heart. The staff considerate and were very concerned about how I was feeling. Calmed me in the best way possible. 300 wing staff was absolutely amazing. They helped my in abundance with much kindness. I can't speak for others but for the staff get 5 stars. The food on the hand gets 2. The meals are a 50/50 gamble. Overall I appreciated EVERYONE and EVERYTHING they did for and offered me. Thanks so much for the help and God bless!!

Nicole Meadows
1 year ago
5

Everyone here fussing about EP should consider these people you complaining about get paid little to care for your loved one and usually are dealing with a crisis. If it takes 10 minutes before they can get to the phone, trust and believe it’s not because they’re relaxing in their office ignoring you. It’s because they are doing things like helping someone stop banging their head on the wall. Your phone call just isn’t that important.

Response from the ownerInvalid relative date format:
Hi, Nicole. Thank you for the five-star review. We appreciate your time and feedback. <br>Kindly, <br>April
James Mckay
1 year ago
1

I think they can do better by letting people use there phone time at least three a day.. and, at least have a set time for them to call.. sometime they want call because of so many people wanting to use it.. there visit are short.. I would say they could do better b By communicating with there love ones who are worried..

Response from the ownerInvalid relative date format:
Hi, James. Thank you for sharing your concerns, as they help us in our ongoing efforts to enhance the care we provide. Your feedback is appreciated. I will share it with our hospital leadership.<br>Kindly,<br>April <br>
Queen MJ
1 year ago
2

Response from the ownerInvalid relative date format:
Thank you for taking the time to review EastPointe Hospital. I want to learn more about your two-star rating. Please send me an email to infor@altapointe.org. <br>Kindly, <br>April
Allie Hicks
1 year ago
5

I took my friend here and they really really helped her

Response from the ownerInvalid relative date format:
Hi, Allie. Thank you for the five-star review! We appreciate you taking the time to share your feedback. <br>Thanks, <br>April
Alex Anderson
2 years ago
1

The start of Death row.... Good for cops with no respect

Response from the ownerInvalid relative date format:
<br>Hi, Alex. We apologize for falling short of your expectations. Could you kindly share more details about your review via email at info@altapointe.org?<br>April
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for EastPointe Hospital

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Bradford Health Services – Mobile
Mobile, AL (251) 295-9717

Bradford Health Services – Mobile

Bradford Health Services - Hillcrest Road provides outpatient and intensive ... read more.
The Dannon Project
Birmingham, AL (205) 202-4072

The Dannon Project

The Dannon Project is a non-profit support group located in Birmingham, AL. ... read more.
The Foundry Ministries – Men’s Recovery Program
Bessemer, AL (205) 424-2400

The Foundry Ministries – Men’s Recovery Program

The Foundry Ministries - Men's Recovery Program is a private rehab located i... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline