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Atrium Health Behavioral Health

501 Billingsley Road Charlotte, NC 28211
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Atrium Health Behavioral Health Charlotte NC

About Atrium Health Behavioral Health

For those battling alcoholism and drug addiction, Atrium Health Behavioral Health in Charlotte, North Carolina, provides evidence based treatment options. They are a facility of Carolinas Medical Center. They are the only specialized psychiatric emergency room in the area.

Their comprehensive inpatient medical detox provides round the clock supervision to guarantee a safe transition away from drugs. They use medication and therapeutic techniques to control withdrawal symptoms. They offer a structured 12 week program for those who would rather receive outpatient care. This program provides sessions that are designed to support and educate you while you put your newly learned skills to use in your everyday life.
They treat alcohol, opioids and multi substance use among other substance addictions. Based on the 12 Step recovery principles, their programs emphasize your mental, physical and spiritual health. They perform comprehensive substance use assessments to determine the right level of care for you. They offer medication assisted treatment (MAT) which successfully treats addiction by restoring normal brain function and reducing cravings. They also provide DWI assistance. They ensure comprehensive care by addressing substance use and any co-occurring psychiatric disorders at the same time.
They offer therapies like cognitive behavioral therapy, which assists in changing negative thought patterns and helping you form healthier habits. Their dialectical behavior therapy encourages balance through mindfulness, while motivational interviewing strengthens your resolve to make changes for the better.
To improve your coping mechanisms, mend relationships and uncover the underlying causes of your substance use, individual counseling is offered. Group counseling sessions offer further support through shared experiences, while family counseling promotes better communication and settles conflicts within the family.
Aftercare options they offer are centered on symptom management, relapse prevention planning and putting you in touch with local resources. Education on recovery tools, access to group meetings for continued support and direction for families navigating recovery together are all part of their aftercare treatment.

Latest Reviews

Blake Bowersock
2 months ago on Google
1
As my insurance changed to start the new year I was not notified until four months after my first of several visits that my out of pocket expense for each 20 minute visit would cost over $600/ visit. Atrium wants to blame me by saying it's my responsibility to know whether or not my doctor is covered but to that I respond if you would have billed me even 60 days after my first visit I wouldn't have continued piling up additional visits. And for every visit not only did I have a $300 charge for the care provider I saw but an additional $300 charge for the doctor overseeing him. Garbage. Well never go to atrium again
Response from the owner2 months ago
Thank you for your honest feedback. We’re sorry that your experience was not up to our standards. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Liv_Mya Passion
3 months ago on Google
5
Wonderful nurses, care providers and good resources when needed
Response from the owner2 months ago
Thank you for the wonderful review! We look forward to continuing to provide excellent care for you at Atrium Health.
hannah w
4 months ago on Google
1
about 2 or 3 years ago I was sent here from a hospital at 3 am in the morning my family had no idea where I was an my mom couldn't get in contact with me. they strap people down and it's super scary
Response from the owner2 months ago
Please contact our Customer Care Line at 704-355-8363.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Accepted Insurance

Atrium Health Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Clients who are exiting detox or stepping down from intensive inpatient care typically transition directly into outpatient treatment. Outpatient programs are designed to allow clients to either re-enter or remain in their communities while receiving robust, personalized care. Many facilities offer evening, night, or weekend services to accommodate clients' home and work schedules. The most common outpatient treatment modalities include psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).

inpatient iconInpatient

Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).

aftercare iconAftercare Support

Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.

12-step icon12-Step

12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.

sober-living iconSober Living Homes

A sober living home in North Carolina offers structure and support to help individuals maintain sobriety. The home is free from substances and offers 12-step programs, individual responsibilities, and mutual support with others in recovery. This setting can provide a lifeline as individuals strengthen recovery skills and prepare to reenter mainstream society. Most residents remain in a men's or women's sober living home for six months or more.

heart-hands iconIntervention Services

Intervention services can provide customized interventions tailored to the needs of the individual and family. An intervention specialist can design and conduct a drug intervention in North Carolina that encourages the individual to enter treatment in a non-coercive manner. The specialist will meet with the family to plan the intervention, then provide expert insights to guide the process and appropriate follow-up care.

24-hour icon24-Hour Clinical Care

Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.

partial-hospitalization iconPartial Hospitalization Program

Often used as a "step-down" option after you've completed a residential or inpatient program, the partial hospitalization program (PHP) typically involves a minimum of 20 hours of treatment per week for approximately 90 days. Programs offer structured programming that includes relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment varies among insurance providers.

medically-assisted-detox iconMedically Assisted Detox

A medically assisted detox is the safest way to remove addictive drugs and alcohol from your body. A team of licensed medical professionals will look after you 24/7 to monitor your health, help minimize discomfort, and provide medications if necessary to alleviate any withdrawal symptoms. This process is typically the first step in your recovery and may take around 5-7 days, although length will depend on your individual needs.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Men and women enjoy a supportive environment within group therapy sessions for drug and alcohol addiction treatment. You can share your experiences and build connections with your peers while receiving encouragement from individuals who have faced similar challenges.

You usually develop a strong bond with your therapist during individual therapy sessions. This helps you explore the underlying causes of your substance use in a safe and nonjudgmental environment. Therapists help you develop effective coping strategies you can use in the community and improve your self awareness so you understand your addiction triggers.

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

Family therapy sessions address the emotional toll that addiction has had on the family unit and individual members. Therapists work with families to develop better coping strategies, which in turn create a stable environment for their loved one's recovery process.

Routine tasks are difficult for someone experiencing addiction. Daily skills deteriorate, which makes it harder to achieve recovery. That's why drug rehab programs in North Carolina reteach basic life skills. This gives you the tools you need to manage daily life without returning to substance use.

During nutrition therapy in North Carolina, you'll work with a nutritionist to develop a dietary plan. Medical professionals will provide input based on your health needs. You'll learn to create goals for nutrition and develop the skills you need to meet them.

Recreational therapy in North Carolina helps you during drug and alcohol addiction recovery by engaging you in activities that support your physical and mental health. Sports, arts, and outdoor adventures give you positive experiences that help replace substance use and help you develop healthy habits and a support network.

Amenities

  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

501 Billingsley Road
Charlotte, NC 28211

Rehab in Cities Near Charlotte

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Reviews of Atrium Health Behavioral Health

2.6/5 (100 reviews)
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Google Reviews

2.6 (100 reviews)
Blake Bowersock
2 months ago
1

As my insurance changed to start the new year I was not notified until four months after my first of several visits that my out of pocket expense for each 20 minute visit would cost over $600/ visit. Atrium wants to blame me by saying it's my responsibility to know whether or not my doctor is covered but to that I respond if you would have billed me even 60 days after my first visit I wouldn't have continued piling up additional visits. And for every visit not only did I have a $300 charge for the care provider I saw but an additional $300 charge for the doctor overseeing him. Garbage. Well never go to atrium again

Response from the owner
Thank you for your honest feedback. We’re sorry that your experience was not up to our standards. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Liv_Mya Passion
3 months ago
5

Wonderful nurses, care providers and good resources when needed

Response from the owner
Thank you for the wonderful review! We look forward to continuing to provide excellent care for you at Atrium Health.
hannah w
4 months ago
1

about 2 or 3 years ago I was sent here from a hospital at 3 am in the morning my family had no idea where I was an my mom couldn't get in contact with me. they strap people down and it's super scary

Response from the owner
Please contact our Customer Care Line at 704-355-8363.
Leila Crawford
4 months ago
1

Dr. David W. Litchford Is an absolutely horrible doctor. I spent almost three months in this facility, simply due to malpractices.

Response from the owner
We regret that we didn’t meet your expectations during your visit. Your feedback is important to us, and we’d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Lynette McNeil
4 months ago
1

This staff was a failure in my life

Response from the owner 4 months ago
We regret that we didn t meet your expectations during your visit. Your feedback is important to us, and we d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Jared F
5 months ago
2

This place was a solid "D." The psychiatrists were decent, as were the support staff. Some of the nurses were mean and acted like they didn't want you to bother them, but maybe that comes with the territory. I was here for 6 nights and I can honestly say the worst parts of this experience were the actual beds and THE FOOD. *THE FOOD WAS NOT EDIBLE.* I ordered the roasted turkey for lunch and this grayish/purple piece of something was put in front of me. I took it to the nurse and said "What exactly is this? I cannot eat this," and she said, "I don't know but it looks like the back of a piece of carpet." The-food service provider to this hospital (it's outsourced by a third party apparently) needs to be shut down. It is truly terrible. I can't even tell you how bad. The chicken tenders (which seemed like a safe bet) were always overcooked and hard as rocks. Honestly worse than prison food. Most of the techs agreed and were heavy handed with the snack food thankfully. And this place isn't cheap. 6 nights will run you about $7,000 so the fact that they couldn't provide decent food is very telling.The beds in the rooms were obviously bolted to the floor and made of heavy plastic and were basically just large rectangles with no mattress.My advice would be to GO TO NOVANT INSTEAD!

Response from the owner 5 months ago
Our mission is to improve health, elevate hope and advance healing for all. We are so sorry your experience did not reflect that. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Josh Yost
6 months ago
1

I spent a week in the overnight care facility, the restrooms smelt like piss, and the showers barely worked. the bed was like sleeping on the floor. and then my follow up visit after wards was cancelled and set to be well over 2 months out. and now 6 months after my care i receive a bill stating that both of my insurances were filed incorrectly, as both were set as primary when that is nothing in my control and that is the person in the offices job to file correctly. Now im jumping through hoops to get this resolved. terrible facility. do not go

Response from the owner
Thank you for letting us know about your experience. We apologize for not meeting your expectations and would like to discuss how we can improve. Please call our Customer Care Line at 704-355-8363 to discuss further.
Jessica King
7 months ago
5

This is a VA Community Care Approved location! Ive been going to ketamine sessions here and it's been transforming. The staff was caring, and the environment felt calm and welcoming. The sessions give me a sense of clarity and peace. I’m so grateful for this type of treatment. They have other various treatments here as well if Ketamine doesn't work. Highly recommend if you feel that medications aren't helping. 🙏

Response from the owner
Thank you for your kind review! We’re pleased to know that you had a positive experience at Behavioral Health Charlotte. Your satisfaction is our priority, and we appreciate your support!
Kent Margraves
7 months ago
1

5 years later, still 1 star. Aislynn Ojeda is an EXCELLENT (5 star) care provider! But everything else about the office, staff, scheduling, and communication is consistently terrible.

Response from the owner
We strive to deliver the best care. If you will call our Customer Care Line at 704-355-8363 to share more about your experience, we would love to know how we can improve. Thank you for taking the time to share your feedback.
Matt Little
7 months ago
1

My girlfriend is currently being held against her will at this facility she is not a threat to herself or anyone else. North Carolina state law says they can't hold anyone more than 72 hours unless they are self harming or hurting others. If she is not released soon I will be contacting an attorney as well as the police because she is being harrased by the staff. Please don't let your family or friends visit this illegal prison.

Sboat
7 months ago
1

Son was having homicidal psychosis breakdown after stopping his meds and wanted to get help and no one was at the front desk. Two people in front of us also waiting..decided to go to regular ER near house and get him immediately in. This extremely dangerous not to have help. What is the point of an ER??

Response from the owner
Please call our Customer Care Line at 704-355-8363 to further discuss your concerns.
Margaret Prendergast
7 months ago
1

Disgusting and unimaginable lack of any assessment, or treatment, or even referral for my daughter who had written and emailed a suicide note. Totally dismissed the documented rage and abuse from my daughter. The staff totally dismissing her hysteric sister, her mother and a former police Officer. This is a dangerous place to take anyone in need of crucial mental Heath. It’s terrifying, with the mental health crisis in our society, that this place is allowed to operate or allowed to treat Anyone.

Response from the owner
Thank you for sharing your experience. We’re sorry to hear that we didn’t deliver the quality of care you expected. Your feedback helps us improve, so please call our Customer Care Line at 704-355-8363 so we can discuss your concerns.
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