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Atrium Health Behavioral Health

501 Billingsley Road Charlotte, NC 28211
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Atrium Health Behavioral Health Charlotte NC

About Atrium Health Behavioral Health

For those battling alcoholism and drug addiction, Atrium Health Behavioral Health in Charlotte, North Carolina, provides evidence based treatment options. They are a facility of Carolinas Medical Center. They are the only specialized psychiatric emergency room in the area.

Their comprehensive inpatient medical detox provides round the clock supervision to guarantee a safe transition away from drugs. They use medication and therapeutic techniques to control withdrawal symptoms. They offer a structured 12 week program for those who would rather receive outpatient care. This program provides sessions that are designed to support and educate you while you put your newly learned skills to use in your everyday life.
They treat alcohol, opioids and multi substance use among other substance addictions. Based on the 12 Step recovery principles, their programs emphasize your mental, physical and spiritual health. They perform comprehensive substance use assessments to determine the right level of care for you. They offer medication assisted treatment (MAT) which successfully treats addiction by restoring normal brain function and reducing cravings. They also provide DWI assistance. They ensure comprehensive care by addressing substance use and any co-occurring psychiatric disorders at the same time.
They offer therapies like cognitive behavioral therapy, which assists in changing negative thought patterns and helping you form healthier habits. Their dialectical behavior therapy encourages balance through mindfulness, while motivational interviewing strengthens your resolve to make changes for the better.
To improve your coping mechanisms, mend relationships and uncover the underlying causes of your substance use, individual counseling is offered. Group counseling sessions offer further support through shared experiences, while family counseling promotes better communication and settles conflicts within the family.
Aftercare options they offer are centered on symptom management, relapse prevention planning and putting you in touch with local resources. Education on recovery tools, access to group meetings for continued support and direction for families navigating recovery together are all part of their aftercare treatment.

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Latest Reviews

Ashley
2 weeks ago on Google
2
High staff turn offer and often without notice. Under qualified interns treating complex conditions. I do not recommend this practice AT ALL.
Response from the owner2 weeks ago
Thank you for sharing your thoughts. Please call our Customer Care Line at 704-335-8363 to further discuss your concerns.
Angel Grigg
1 month ago on Google
3
I stayed at this facility for a month because I was preparing to go into long-term care, and overall I would say it was an amazing place in many ways. The adolescent unit had some of the best staff I’ve ever worked with. Mr. Sean, the therapist, stood out so much he genuinely listened, cared, and made me feel like I was understood. Ms. Janeja, the doctor, was also incredible, and I honestly felt supported by almost every staff member I interacted with during my stay. They made the difficult parts of treatment feel a little easier, and I will always be thankful for the kindness they showed me. That being said, there was one major part of my experience that was very hard for me. During one incident, when I got really upset I was yelling and hitting they restrained me by TYING ME DOWN TO A BED FOR OVER AN HOUR. For me, that was extremely traumatic. It triggered the worst flashback I’ve had in two years, and even though I was screaming and clearly in distress, I was left tied down. To make matters worse, there was someone outside the door yelling at me and calling me horrible names like “piggy” while I was restrained, and nothing was done to stop it. Because of that, I barely ate for about two months, and no one really addressed it or tried to help me through it in the way I needed. It felt like those issues were overlooked, which was frustrating because in other ways the staff seemed so attentive. The only people who consistently showed concern and care about that part of my health were the ones at long-term, after I left the adolescent unit. So while I do believe this facility has some amazing staff and the potential to be a truly healing place, I also feel like certain practices especially the way restraints were handled caused me more harm than good. If those issues could be addressed, I think it could make the experience so much better for future patients.
Response from the owner2 weeks ago
Your feedback is important to us, and we’d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Ingrid Martinez Baltazar
2 months ago on Google
1
unprofessional and i don’t recommend anyone this clinic! one of my family members was in there and they told us that he got discharged when he was still in that clinic and they had him in a room and also didn’t want to help us out with contacting the nurses who attended my family member.
Response from the owner2 weeks ago
Thank you for letting us know about your experience. We apologize for not meeting your expectations and would like to discuss how we can improve. Please call our Customer Care Line at 704-355-8363 to discuss further.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Accepted Insurance

Atrium Health Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Clients who are exiting detox or stepping down from intensive inpatient care typically transition directly into outpatient treatment. Outpatient programs are designed to allow clients to either re-enter or remain in their communities while receiving robust, personalized care. Many facilities offer evening, night, or weekend services to accommodate clients' home and work schedules. The most common outpatient treatment modalities include psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).

inpatient iconInpatient

Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).

aftercare iconAftercare Support

Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.

12-step icon12-Step

12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.

sober-living iconSober Living Homes

A sober living home in North Carolina offers structure and support to help individuals maintain sobriety. The home is free from substances and offers 12-step programs, individual responsibilities, and mutual support with others in recovery. This setting can provide a lifeline as individuals strengthen recovery skills and prepare to reenter mainstream society. Most residents remain in a men's or women's sober living home for six months or more.

heart-hands iconIntervention Services

Intervention services can provide customized interventions tailored to the needs of the individual and family. An intervention specialist can design and conduct a drug intervention in North Carolina that encourages the individual to enter treatment in a non-coercive manner. The specialist will meet with the family to plan the intervention, then provide expert insights to guide the process and appropriate follow-up care.

24-hour icon24-Hour Clinical Care

Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.

partial-hospitalization iconPartial Hospitalization Program

Often used as a "step-down" option after you've completed a residential or inpatient program, the partial hospitalization program (PHP) typically involves a minimum of 20 hours of treatment per week for approximately 90 days. Programs offer structured programming that includes relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment varies among insurance providers.

medically-assisted-detox iconMedically Assisted Detox

A medically assisted detox is the safest way to remove addictive drugs and alcohol from your body. A team of licensed medical professionals will look after you 24/7 to monitor your health, help minimize discomfort, and provide medications if necessary to alleviate any withdrawal symptoms. This process is typically the first step in your recovery and may take around 5-7 days, although length will depend on your individual needs.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Men and women enjoy a supportive environment within group therapy sessions for drug and alcohol addiction treatment. You can share your experiences and build connections with your peers while receiving encouragement from individuals who have faced similar challenges.

You usually develop a strong bond with your therapist during individual therapy sessions. This helps you explore the underlying causes of your substance use in a safe and nonjudgmental environment. Therapists help you develop effective coping strategies you can use in the community and improve your self awareness so you understand your addiction triggers.

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

Family therapy sessions address the emotional toll that addiction has had on the family unit and individual members. Therapists work with families to develop better coping strategies, which in turn create a stable environment for their loved one's recovery process.

Routine tasks are difficult for someone experiencing addiction. Daily skills deteriorate, which makes it harder to achieve recovery. That's why drug rehab programs in North Carolina reteach basic life skills. This gives you the tools you need to manage daily life without returning to substance use.

During nutrition therapy in North Carolina, you'll work with a nutritionist to develop a dietary plan. Medical professionals will provide input based on your health needs. You'll learn to create goals for nutrition and develop the skills you need to meet them.

Recreational therapy in North Carolina helps you during drug and alcohol addiction recovery by engaging you in activities that support your physical and mental health. Sports, arts, and outdoor adventures give you positive experiences that help replace substance use and help you develop healthy habits and a support network.

Amenities

  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

501 Billingsley Road
Charlotte, NC 28211

Rehab in Cities Near Charlotte

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Reviews of Atrium Health Behavioral Health

2.6/5 (298 reviews)
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Overall Experience
Date Submitted
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Google Reviews

2.6 (298 reviews)
Shambria
2 weeks ago
1

Sorry using my tablet this time but here is the paint on the side walk .... That I " did not see". You hurt the innocent Litchford

Shambria
2 weeks ago
2

I was there for two weeks off of lies and hear to speak my truth I have the answers to the survey if they were changed. I told them over and over I was not seeing things. Below I have attached photos to prove it , Ill have more if I decided to sue. Luckily I shaved my arm pits before this. I am still standing smh . My intellegence was insulted and I will get more innocent justice. You guys took me away from my daughter , who loves me so much

Response from the owner
We appreciate your feedback. Please call our Customer Care Line at 704-355-8363 to discuss further.
Tamika O'Neal
2 weeks ago
1

My daughter has been suffering through some sort of mental illness for years. I say some sort because each therapist and doctor has had a different diagnosis; from GAD to Major depression, autism, bipolar, and schizophrenia. I brought my daughter here a few times after having taken her to community places that said they can’t handle the level of care she needs. The first time was when her NP, who prescribed medicine suggested taking her after she had an episode where she was threatening me and acting irrational. Naturally my daughter is a sweet girl, so by the time we got there that’s what they saw. They sent her home with a low dose lexapro prescription which was partially my fault because I couldn’t remember the original dose. The second trip she started biting her arm a few weeks prior, with visible bite marks and scratches and they sent her home with a medication that was suppose to help during her episodes, it didn’t. Anyway this last trip my daughter the doctor or whoever he was I can’t recall was very dismissive, condescending and rude. Suggesting I haven’t tried everything, which I probably haven’t, but I’ve tried everything I know as someone who isn’t a medical professional. We’ve tried Rula, better help, Lifestance, Smith Family took her in then called 3 hours later for me to come get her. I called the insurance for suggestions. The 5 places they covered I had either already tried or they said they didn’t support the level of care she needed. He lectured me about how big a deal going to the hospital was and that 4 days wouldn’t help her anyway. I have video of her episodes he wouldn’t even watch. Isn’t the point to evaluate and proceed with a plan. He stated, “ this is an emergency room”, okay well you aren’t treating gun shots and no one in the waiting room is climbing the walls. Did he not take the oath all doctors take. If I wasn’t in the right place then someone please help me and tell me where that place is. My daughter is in pain and fighting mentally to stay alive. On the one hand she’s beyond the level of care provided and the other is not far enough to warrant the care here. So point me to the door in the middle. I’ve been driving across two states at all hours of the day and night. Don’t tell me I haven’t done all that I can do. My daughter wants to “live” her words every day. If this isn’t the right place then where is?

Response from the owner
We appreciate your feedback. Please call our Customer Care Line at 704-355-8363 to discuss further.
Ashley
2 weeks ago
2

High staff turn offer and often without notice. Under qualified interns treating complex conditions. I do not recommend this practice AT ALL.

Response from the owner
Thank you for sharing your thoughts. Please call our Customer Care Line at 704-335-8363 to further discuss your concerns.
Angel Grigg
1 month ago
3

I stayed at this facility for a month because I was preparing to go into long-term care, and overall I would say it was an amazing place in many ways. The adolescent unit had some of the best staff I’ve ever worked with. Mr. Sean, the therapist, stood out so much he genuinely listened, cared, and made me feel like I was understood. Ms. Janeja, the doctor, was also incredible, and I honestly felt supported by almost every staff member I interacted with during my stay. They made the difficult parts of treatment feel a little easier, and I will always be thankful for the kindness they showed me. That being said, there was one major part of my experience that was very hard for me. During one incident, when I got really upset I was yelling and hitting they restrained me by TYING ME DOWN TO A BED FOR OVER AN HOUR. For me, that was extremely traumatic. It triggered the worst flashback I’ve had in two years, and even though I was screaming and clearly in distress, I was left tied down. To make matters worse, there was someone outside the door yelling at me and calling me horrible names like “piggy” while I was restrained, and nothing was done to stop it. Because of that, I barely ate for about two months, and no one really addressed it or tried to help me through it in the way I needed. It felt like those issues were overlooked, which was frustrating because in other ways the staff seemed so attentive. The only people who consistently showed concern and care about that part of my health were the ones at long-term, after I left the adolescent unit. So while I do believe this facility has some amazing staff and the potential to be a truly healing place, I also feel like certain practices especially the way restraints were handled caused me more harm than good. If those issues could be addressed, I think it could make the experience so much better for future patients.

Response from the owner
Your feedback is important to us, and we’d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Ingrid Martinez Baltazar
2 months ago
1

unprofessional and i don’t recommend anyone this clinic! one of my family members was in there and they told us that he got discharged when he was still in that clinic and they had him in a room and also didn’t want to help us out with contacting the nurses who attended my family member.

Response from the owner
Thank you for letting us know about your experience. We apologize for not meeting your expectations and would like to discuss how we can improve. Please call our Customer Care Line at 704-355-8363 to discuss further.
Lisa Lisa
2 months ago
1

New patient intake wanted info but also rude and had the never to ask what upset me and also let her know why I said she wasn’t being so nice and nc has failed to help people with mental health she said just have to keep trying everyone has same issue about the whole entire intake have to go back here unfortunately because a lot of places just don’t follow thru with the therapy that they claim they do and here you can’t get trauma based therapy but at least you can get your meds here even if you don’t get therapy that you need but also would not see Dr. king he had glassy eyes from get go and also mixed my son up with another patient so he talked about another patient with me and thought it was my son in concord emergency where took my son the last time he seen a doc from billingsley and he recommended not to ever let me son stay at the facility or any other it traumatic with ptsd but could go just for outpatient would be ok and also that doctor said my son has ptsd symptoms and would treat symptoms but not diagnosis but then on paper you know how schools and docs are they want diagnosis but he seems do good with these meds except he keeps getting treated for either adha or their other mental health issues separate but he needs treatment for both so you have symptoms either way he is being treated because not being treated for both at same time which you well as parent see he needs

Response from the owner
We regret that we didn’t meet your expectations during your visit. Your feedback is important to us, and we’d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Lauren Combs
2 months ago
1

Probably one of the most unprofessional places I've been . The atmosphere is chaotic . The hallway has become a bedroom , mattresses on the floor- there's no organization whatsoever. They're on their phones and not paying attention to the patients . They could care less.

Response from the owner
Thank you for bringing this to our attention. We apologize for any issues you encountered and are committed to making improvements. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Charles
2 months ago
5

I had a very Good experience today in the emergency department. Getting back on my meds. The staff was respectful, Kind. And Fast.

Response from the owner
Our team strives to deliver the best care possible. Thank you for the kind review! Your feedback is important to us, and we appreciate you sharing your experience.
Nelson Lacayo
3 months ago
4

Great Hodpital

Response from the owner
Thank you for your kind review! We are committed to providing the best experience possible.
Anna Kuntz (turntechUnderground)
3 months ago
1

“You cut yourself, why are you afraid of a little needle?” -nurse to a terrified 15 year old me

Response from the owner
We appreciate your review and apologize for any shortcomings during your visit. We’re committed to improving and would value the chance to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
Sonji McKinney
3 months ago
5

🚨🚨This review is for Dr. Bestha, Janine my case worker, Ashley and Nurse Cathleen!!!! They took extra care of me!! Thank you 🙏🏽 Sincerely Sonji Mckinney

Response from the owner
We appreciate your feedback. Your satisfaction is important to us, and we’re grateful for your support and encouragement.
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