800-784-1361
The wait here for anything is too long, they 'take their time' to meet your needs because they are way to busy talking about their personal lives or they just don't care enough, and they act rude. It's really disappointing.
About Banner Thunderbird Medical Center
Banner Thunderbird Medical Center is a behavioral health services facility in Glendale, Arizona that’s part of the Banner Health system. The center provides support for both adults and pediatric patients, with intensive inpatient and outpatient treatment programs. Their behavioral health department helps with drug and alcohol addiction as well as mental health conditions. The support team prioritizes family as part of their treatment methods to boost patient outcomes.
Adult Chemical Dependency Treatments
Thunderbird Medical Center treats substance abuse with a multistep approach. For outpatient clients, treatment centers around a 12 step recovery model specifically for treating alcohol and drug addiction. This program also includes weekly family days where interested relatives can participate in group activities to provide encouragement for patients.
Inpatient and MAT Support
Some people will need a little more guided support to fight severe addiction which is why this treatment center also provides detox and inpatient rehab. For some, this will include medication assisted treatment (MAT) to control withdrawal symptoms but regardless will also incorporate behavioral therapy to address triggers and emotional stressors that can contribute to substance abuse.
A Focus on Talk Therapy
No matter how severe the addiction, a patient’s experience at Thunderbird Medical Center will include some form of psychotherapy. This can be completed in a group or individual setting or a combination of both but the goal is to unlock motivations towards behaviors and to help patients shift their mindsets.
To help you pay for your treatment, this facility accepts insurance plans from most major insurance providers.
Latest Reviews
I wish I could remember my surgical nurse's name . She was amazing right before they put me under she grabbed my hand and said "don't worry we got you " the last thing I remember before waking up in recovery. She was so sweet and that small gesture calmed my nerves big time . I had never been out under anesthesia before so she knew I was scared . I just wish I remembered her name . The Only two negatives were the fact I couldn't even drink water for 18 hours before surgery and I was so thirsty and my day nurse had unbelievably bad body odor . My sense of smell sucks and it was so strong like rotten onions ..
Just fire the entire staff that was working the front desk of the ER on 8/26/2025 at 6:30pm. Giving 1 star is too much for this hospital. I haven’t been to banner thunderbird hospital in 10+ years and thank the good lord for that! Unfortunately I had a family member taken to this hospital by ambulance. I walk through the sliding doors and the security guy is rude right off the bat; then you have at least 5 people sitting at the desk and no one says anything so I’m standing there clueless! Until FINALLY someone says “are you visiting” Well no crap Sherlock I didn’t come just to be stared at! Not to mention they’re all just staring in pure disgust at everyone who walks through those sliding doors, and then you have miss mean mugging face just sitting there in her dark blue sweater flirting with her male coworker and putting peanut butter on his crackers instead of actually paying any attention to what the hell is going on! I mean people that are walking through these doors are patients, family, friends etc and walking through those doors is so scary for people. And to be greeted like that is pure nonsense. At this point just clean house of the staff, management and even owners because you all obviously don’t care and reading the other reviews you all haven’t cared for a very long time. This isn’t the field for you to be in “just for a paycheck” WAKE UP and do better! Have common courtesy, have common sense and believe me it’s not that hard to be a decent human being. One day it’s going to be you walking through those doors and your not going to like it!
Response from the owner1 week ago
Hi, we can look into this for you. Please fill out this secure form and we’d be happy to assist. https://www.bannerhealth.com/feedback
DO NOT HAVE YOUR BABY AT THIS HOSPITAL. THE CHILDREN ARE COMING OUT LEGALLY BLIND AND AUTISTIC. THEY ARE TAKING BABIES FOR TWO HOUR CAR SEAT CHECKS AND DOING SUSPICIOUS THINGS DURING THOSE CHECKS. WE ARE VICTIMS OF THEIR LACK OF HUMANITY. MY DAUGHTER IS LEGALLY BLIND AND AUTISTIC BECAUSE OF THIS HOSPITAL
Response from the owner1 week ago
Hi, we can look into this for you. Please fill out this secure form and we’d be happy to assist. https://www.bannerhealth.com/feedback 
Rehab Score
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7.2 / 10
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Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Intensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare Support
Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.
12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Sober Living Homes
If you're struggling with adjusting to daily life after inpatient rehab, a sober living home in Arizona may be a good option. These residences offer an in-between option where you can practice the skills you learned in rehab in a structured, drug-free environment. This transition can help you prepare to face the "real world" after treatment. You'll live with others in recovery and follow house rules such as contributing to chores and paying rent.
24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Medically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.
ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Residential Setting -
Private Setting -
Wifi
Staff & Accreditations
Staff
Amy Perry
President and Chief Executive Officer
Marjorie Bessel, MD
Chief Clinical Officer
Staci Dickerson
Executive Vice President & Chief Financial Officer
Julie Ann Alvarado-Dubek
Executive Vice President & Chief Human Resources Officer
Jean Fitterer Lance
Executive Vice President, Chief Legal Officer and General Counsel
D. Scott Nordlund
Executive Vice President, Chief Strategy and Growth Officer
Michael Reagin
Executive Vice President & Chief Technology Officer
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Accreditation Number: 9467
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Arizona
License Number: OTC5945
Contact Information
5555 West Thunderbird Road
Glendale, AZ 85306
Get Help Now - 602-428-2921
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Fact checked and written by:
Dorian Smith-Garcia
Edited by:
Nikki Wisher, BA
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