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Bridgeway Center Inc.

137 Hospital Drive Fort Walton Beach, FL 32548
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Bridgeway Center FL 32547

About Bridgeway Center Inc.

The addiction treatment program welcomes adults aged 18 and older and provides a supportive space to reach your recovery goals. And one of the best parts is you can still get the care you need if you don’t have insurance. They provide sliding scale fees based on your financial situation and family size.

With outpatient care you can live at home and tend to daily responsibilities while attending treatment. Their program provides a customized treatment plan that prioritizes your strengths and needs. You can access proven approaches including group and individual counseling, relapse prevention training, medication management and addiction education. Additionally they offer aftercare support to keep you aligned with recovery.

For me, their DUI services really stood out. Not only do they offer DUI Level 1 and Level 2 classes, but they also have special supervision if you’re seeking reinstatement of an employment or business purpose driver’s license. They even have people who can discuss issues related to having an Ignition Interlock Device (IID). An IID is required if you are on a second or further conviction, and in some cases for a first offense as well.

Another wonderful feature is their health services. This outpatient location also has a medical clinic where you and your family can access primary care, immunizations, screenings and more. I think this is an excellent way to take care of your physical health while working on recovery.

Latest Reviews

Johnny Robinette
2 weeks ago on Google
5
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Tina Carter Pearl – A True Asset to Bridgeway Center I rarely write reviews, but the extraordinary assistance I received from Tina Carter Pearl at the Bridgeway Center in Fort Walton Beach, Florida deserves the highest praise imaginable. Tina is, without question, one of the most dedicated and tenacious professionals I’ve encountered in my 30 years as a retired US Navy Command Master Chief. Faced with the notoriously difficult task of obtaining documentation from the Veterans Administration—specifically from the James A. Haley Mental Health Center in Temple Terrace—Tina tackled the challenge with the determination of a bulldog. She never lost focus, never gave up, and never left me in the dark. Her persistence in contacting the VA, coordinating with Amy there, and ensuring my course was properly recorded not just at Bridgeway but at the state level was nothing short of heroic. Tina kept me informed every step of the way, demonstrating a level of care, professionalism, and follow-through that is increasingly rare in today’s workforce. Her “can-do” attitude and relentless pursuit of resolution made me feel supported, respected, and genuinely cared for. If I were still building teams in the Navy, I’d recruit her in a heartbeat. She is an absolute asset to your organization, and I hope her efforts are recognized not just with gratitude—but with a well-deserved raise. Employees like Tina don’t just represent your company—they elevate it. Thank you, Tina, for going above and beyond. You made a difficult process manageable, and you did it with grace, grit, and excellence. Best Regards, Johnny Robinette
Ann Vaughan
3 weeks ago on Google
5
we just started getting services here. everyone is professional and also helpful. it is a comforting environment. we look forward to a long relationship with Bridgeway Center. thank you so much
Response from the owner1 week ago
Thank you so much for your kind words! We’re thrilled to hear that you’re finding our team to be professional and helpful, and that our environment feels comforting. Building long-term relationships with those we serve is very important to us, and we’re grateful you’ve chosen Bridgeway Center. We look forward to supporting you every step of the way. 💙
Carolyn
4 weeks ago on Google
5
I have been a client for a while and Ms April has been AMAZING
Response from the owner1 week ago
Thank you for sharing your experience! We’re so glad to hear that April has made such a positive impact in your care. We’ll be sure to pass along your kind words to her—she truly is an asset to our team. We appreciate your trust in Bridgeway Center!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Accepted Insurance

Bridgeway Center Inc. works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare Support

Rehab aftercare programs are a collection of highly individualized services designed to promote long-term recovery. These services evolve as your needs change. Case managers and recovery teams typically begin formulating the rehab aftercare service plan early in the recovery process to facilitate your reintegration back into the home, workplace, and community.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

medically-assisted-detox iconMedically Assisted Detox

The first step of the recovery process involves the removal of all drugs and alcohol from your system while under 24/7 medical supervision. Known as a medically assisted detox, you are closely monitored by medical staff who can provide medications, if necessary, to help alleviate any potential withdrawal symptoms. Medical detox is usually followed by a period of inpatient addiction treatment.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Substance abuse creates biochemical imbalances in your body and brain. By implementing dietary changes, you can restore that balance. This is the goal of nutrition therapy in Florida. You'll gain an understanding of what nutrients your body needs and learn best self care practices.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff & Accreditations

Staff

Bonnie R. Barlow, SHRM-SCP, SPHR

President & Chief Executive Officer

Larry McFarland, LMHC

Chief Clinical Officer

Clayton McAllister, MBA

Chief Financial Officer & Chief Technology Officer

Jenna McElyea, MBA, LPN

Senior Vice-President of Medical Services

Carrie Parker

Human Resources & Quality Program Director

Stefanie Fontaine, BS

Director of Growth and Development

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 21217

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

137 Hospital Drive
Fort Walton Beach, FL 32548

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Anna Spooner

Rehab in Cities Near Fort Walton Beach

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Reviews of Bridgeway Center Inc.

3.8/5 (146 reviews)
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Overall Experience
Date Submitted
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Google Reviews

3.8 (146 reviews)
Johnny Robinette
2 weeks ago
5

⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Tina Carter Pearl – A True Asset to Bridgeway Center I rarely write reviews, but the extraordinary assistance I received from Tina Carter Pearl at the Bridgeway Center in Fort Walton Beach, Florida deserves the highest praise imaginable. Tina is, without question, one of the most dedicated and tenacious professionals I’ve encountered in my 30 years as a retired US Navy Command Master Chief. Faced with the notoriously difficult task of obtaining documentation from the Veterans Administration—specifically from the James A. Haley Mental Health Center in Temple Terrace—Tina tackled the challenge with the determination of a bulldog. She never lost focus, never gave up, and never left me in the dark. Her persistence in contacting the VA, coordinating with Amy there, and ensuring my course was properly recorded not just at Bridgeway but at the state level was nothing short of heroic. Tina kept me informed every step of the way, demonstrating a level of care, professionalism, and follow-through that is increasingly rare in today’s workforce. Her “can-do” attitude and relentless pursuit of resolution made me feel supported, respected, and genuinely cared for. If I were still building teams in the Navy, I’d recruit her in a heartbeat. She is an absolute asset to your organization, and I hope her efforts are recognized not just with gratitude—but with a well-deserved raise. Employees like Tina don’t just represent your company—they elevate it. Thank you, Tina, for going above and beyond. You made a difficult process manageable, and you did it with grace, grit, and excellence. Best Regards, Johnny Robinette

Ann Vaughan
3 weeks ago
5

we just started getting services here. everyone is professional and also helpful. it is a comforting environment. we look forward to a long relationship with Bridgeway Center. thank you so much

Response from the owner
Thank you so much for your kind words! We’re thrilled to hear that you’re finding our team to be professional and helpful, and that our environment feels comforting. Building long-term relationships with those we serve is very important to us, and we’re grateful you’ve chosen Bridgeway Center. We look forward to supporting you every step of the way. 💙
Carolyn
4 weeks ago
5

I have been a client for a while and Ms April has been AMAZING

Response from the owner
Thank you for sharing your experience! We’re so glad to hear that April has made such a positive impact in your care. We’ll be sure to pass along your kind words to her—she truly is an asset to our team. We appreciate your trust in Bridgeway Center!
Amaury Rodriguez
1 month ago
5

I have been coming here for over a decade now since the onset of my condition. Annie and Jim, the nurses who administer my monthly injections, have been a constant source of comfort and pillars of professionalism. April Burgess, whom I see every 3 months to make sure my medications are working well, goes above and beyond by actually caring how I'm doing and wanting to see me grow and improve as a person. I don't know where I would be in my life without the care and support of all the staff here and I don't want to dwell on it. Thank you for all that you've done everyone!

Response from the owner
Thank you so much for your heartfelt review and for trusting us with your care for over a decade. We’re incredibly proud to have compassionate and dedicated team members who make a lasting impact on the lives of those we serve. Your kind words mean the world to us, and we’re honored to be a part of your journey. We look forward to continuing to support you in your growth and wellness. Thank you again for sharing your experience!
Pamela Boutell
2 months ago
5

I recently needed assistance from medical records and Stephanie went above & beyond to locate them for me. It took time & patience, but that didn’t deter her from the task. Stephanie was gracious, kind, and a wonderful soul who seems to love her job, and she’s very good at it! I can’t thank her enough!

Response from the owner
Thank you so much for your thoughtful 5-star review! We'll be sure to pass along your kind words—recognition like this means the world to our team. Thank you again for sharing your experience!
marcus odom
2 months ago
5

Kasey Renfrow
2 months ago
1

Tried calling and can get no one on the phone to answer any questions. Why even have a phone? No one will answer at 9am

Response from the owner
Thank you for your feedback. We sincerely apologize for the difficulty you experienced in reaching us by phone. Providing timely and helpful service is very important to us, and we apologize for falling short in this instance.

We understand how frustrating this can be and appreciate you bringing it to our attention. Your feedback has been shared with our team so we can work to improve our responsiveness. Please try calling our main line again at (850) 833-7500, and we’ll do our best to assist you promptly. If you leave a voicemail and do not receive a response in a reasonable amount of time, we encourage you to call our Solutions Line at (850) 314-1215 for additional support.
Sabrina Booker
2 months ago
5

I can't say enough about how AWESOME the LADIES IN PSYCHIATRIC MEDICATION SERVICES ARE!!! They are helpful, PATIENT, annnnd they DON'T HESITATE to go ABOVE AND BEYOND for their clients and those that care for them. SPECIAL LOVE AND KUDOS are being sent out to Jenna, Kayleigh, and Lexie for going above the call of duty to make sure we got what we needed to ensure our loved one got the care they needed. SO grateful for you wonderful ladies!

Response from the owner
Thank you so much for your kind words and enthusiastic praise! We're incredibly proud of our Psychiatric Medication Services team, and we're delighted to hear that they had such a positive impact on your experience. Your recognition of their dedication, compassion, and commitment to going above and beyond means the world to us. We’re grateful for the opportunity to support you and your loved one, and we truly appreciate you taking the time to share your feedback. 💙
Preston Walling
3 months ago
5

David Whalen
4 months ago
5

Wonderful caring staff! Victoria, Chris and Michelle are truly a lifesaving team. Son had real psychosis and legal issues. Would surely be in prison with these life saving professionals! Michelle has bridged the trust gap with her gentle patience and caring soul!!!

Bear
5 months ago
5

Had a problem with appointment and medications. The staff moved mountains to get everything straightened out. The desk ladies, nurses, and NP Burgess were awesome. Thanks to all of them.

Response from the owner
Thank you so much for your kind words and for taking the time to share your experience! We’re sorry to hear there was an issue initially, but we’re thrilled our team—especially our front desk staff, nurses, and Nurse Practitioner Burgess—were able to resolve things quickly and provide the care you needed. We truly appreciate your trust in us and look forward to continuing to support your health and well-being!
Michael Stanley
5 months ago
5

Bridgeway has been a real life saver for me. I've been seeing them over 25 years for medication management. There have been so many people there that have helped me through my journey with Bipolar Disorder. Very fond of April Burgess who I visit every few months via tele health. She always has a smile. Thank you all for being there for me when I'm not smiling. You have made me into a normal guy on a mission.

Response from the owner
Thank you so much for your heartfelt review! We are truly honored to have been part of your journey for over 25 years. It means the world to us to hear that Bridgeway has made a positive impact on your life. April Burgess and our entire team are dedicated to providing compassionate care, and we will be sure to share your kind words with her. Your strength and perseverance inspire us, and we’re so glad to know that we’ve been able to support you along the way. Wishing you continued success on your mission—you are never alone, and we’re always here for you! 💙
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