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Banner Children’s at Desert

1400 South Dobson Road Mesa, AZ 85202
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Cardon Children's Medical Center AZ 85202

About Banner Children’s at Desert

Banner Children’s at Desert (previously Cardon Children’s Medical Center) is an adolescent hospital in Mesa, Arizona. Among the departments in their 206 bed facility are behavioral health specialists providing mental health and substance use disorder treatment. This facility offers whole family support, including counseling for parents.

Banner Health locations like this one accept most major health insurance plans. Financial assistance may be available, too.

A Facility Made with Children In Mind

Visiting a hospital can be a scary experience for anyone, but for adolescents, it’s especially daunting. Between the new environment and unfamiliar faces, some kids can feel overwhelmed by the experience.

What’s special about this location is that it was designed with youth in mind. The setting is warm and welcoming and was built to feel less like a medical institution. It combines professionalism from staff with a friendly and relaxed atmosphere.

Where Kids Can Be Kids

To further make their location welcoming for adolescents and families alike, this hospital features several areas for play therapy and general relaxation. These areas may be incorporated into the mental health treatment plan, and they also offer a place for fun during extended stays.

Latest Reviews

john staley
3 months ago on Google
2
Worst experience at a hospital in my life. I got to the hospital before 10 am and my son/I never received anything to eat. We werent made aware there was a restroom in the room or where it was until 5 pm. Then they made decisions about my son's healthcare and forced me to accept it, otherwise they would bring a social worker to "convince me". I'll never use this hospital or it's pediatric clinic/specialist again.*UPDATE* They stalled me until we got a room after 7:30 so that they could force me to keep him here or they would report me to CPS. Dr.Misra thought he was big boss man for that one..Threatening a black family you'll take there kid to prove your ego, is going to lead to a lawsuit in future.
Response from the owner3 months ago
Our aim is to provide a positive experience for customers of all ages. If you would like to share more about your recent encounter, please fill out this form: https://www.bannerhealth.com/feedback.
Stephanie Thompson
4 months ago on Google
1
Worst experience, definitely don't reccomend coming here. Phoenix Children s is a much better facility and has policies in place to provide comfort and quality care to kids. This place does not. Nurse staff in the pediatric ed were awful.
Response from the owner3 months ago
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Jocelyn Aguiar
4 months ago on Google
5
I would give 10 stars if I could. The staff were so kind and helpful. They definitely care about their patients. I drove an hr away after already taking my child to a hospital and not satisfied with their care. I would make the drive again any time. Thank you very much!!
Response from the owner2 months ago
We are honored to be your choice for health care. Thank you for the positive review.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8 / 10

Location

Accepted Insurance

Banner Children’s at Desert works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Banner University Health Plans

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

aftercare iconAftercare Support

Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

24-hour icon24-Hour Clinical Care

The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy helps reduce the discomfort of detox and reduces cravings during drug rehab in Arizona. It helps you navigate nutrition, teaching you how to plan and prepare meals that meet your nutritional needs.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • wifi iconWifi

Staff & Accreditations

Staff

Amy Perry

President and Chief Executive Officer

Marjorie Bessel, MD

Chief Clinical Officer

Staci Dickerson

Executive Vice President, Chief Financial Officer

Julie Ann Alvarado-Dubek

Executive Vice President, Chief Human Resources Officer

Jean Fitterer Lance

Executive Vice President, Chief Legal Officer and General Counsel

Scott Nordlund

Executive Vice President, Chief Strategy and Growth Officer

Michael Reagin

Executive Vice President, Chief Technology Officer

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Arizona
License Number: OTC5630

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 9476

Contact Information

Building icon

1400 South Dobson Road
Mesa, AZ 85202

Edited by:
Kerry Nenn, BSW

Reviews of Banner Children’s at Desert

3.02/5 (101 reviews)
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Reviews

5

My son was here he was so happy because he received a lot of affection and they were very attentive with him when I was not there.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Nickole Curci
2 months ago
5

My daughter had an outpatient ultrasound today. The sonographer was very kind, friendly and made my baby comfortable through the whole exam. Thank you!

Response from the ownerInvalid relative date format:
Thanks so much for sharing your great experience with us.
Omar Lincoln
3 months ago
5

Wow, I don't know how this place received 3 stars. Soooo clean, and the friendliest staff on Earth!

Response from the ownerInvalid relative date format:
Keeping your child healthy is our top priority. We are pleased to hear our services exceeded expectations.
john staley
3 months ago
2

Worst experience at a hospital in my life. I got to the hospital before 10 am and my son/I never received anything to eat. We werent made aware there was a restroom in the room or where it was until 5 pm. Then they made decisions about my son's healthcare and forced me to accept it, otherwise they would bring a social worker to "convince me". I'll never use this hospital or it's pediatric clinic/specialist again. *UPDATE* They stalled me until we got a room after 7:30 so that they could force me to keep him here or they would report me to CPS. Dr.Misra thought he was big boss man for that one..Threatening a black family you'll take there kid to prove your ego, is going to lead to a lawsuit in future.

Response from the ownerInvalid relative date format:
Our aim is to provide a positive experience for customers of all ages. If you would like to share more about your recent encounter, please fill out this form: https://www.bannerhealth.com/feedback.
Stephanie Thompson
4 months ago
1

Worst experience, definitely don't reccomend coming here. Phoenix Children’s is a much better facility and has policies in place to provide comfort and quality care to kids. This place does not. Nurse staff in the pediatric ed were awful.

Response from the ownerInvalid relative date format:
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Jocelyn Aguiar
4 months ago
5

I would give 10 stars if I could. The staff were so kind and helpful. They definitely care about their patients. I drove an hr away after already taking my child to a hospital and not satisfied with their care. I would make the drive again any time. Thank you very much!!

Response from the ownerInvalid relative date format:
We are honored to be your choice for health care. Thank you for the positive review.
Amy Bristol
4 months ago
1

Just like stepping back to 1995 and the first children’s hospital I was in. Except even back then the care was much better. Poor communication and poorer doctors.

Response from the ownerInvalid relative date format:
Our aim is to provide a positive experience for customers of all ages. If you would like to share more about your recent encounter, please fill out this form: https://www.bannerhealth.com/feedback.
Ryan H
4 months ago
1

Went in with a new born, after her fever went away and another hospitals test came back fine only to be THREATENED with child protective services for wanting to leave after their initial tests came back with no results. Filed a complaint with the hopsital only to find out when i was billed that the doctor that saw her was an INDEPENDANT CONTRACTOR. Turns out I will be being billed by the doctor as well as the hospital separately. Hope they can work it out with my insurance because I only came here because I was told they took my insurance.

Response from the ownerInvalid relative date format:
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
J Zuñiga
4 months ago
1

Signed in at 7pm. Was seen by triage at 8:30pm and then waited 5 hours…FIVE hours for my sick toddler to finally be seen. The process after that…3 more hours. There is no one at the front desk to assist and no type of update. This is by far the worst emergency I have ever been too. How do they expect babies and toddlers to wait (in pain) for hours and hours. Ridiculous.

Response from the ownerInvalid relative date format:
Our aim is to provide a positive experience for customers of all ages. If you would like to share more about your recent encounter, please fill out this form: https://www.bannerhealth.com/feedback.
Iveth Sotelo
5 months ago
1

The visit here was so bad. The wait for registration when I went was 1 hour and a half. Then another 40’ mins to 1 hour to get triaged. From there 3 hours in the pediatric waiting area. Then 3 hours waiting to see a doctor and to get x-rays done. Almost 8 hours just to tell my son he has a virus and would get better on his own. My kid had been suffering for a month and nothing was done. I left the ER crying for the fact no help was done at all. One of the two nurses that saw my son was the sweetest and so was the X-ray technician and registration front desk person but the doctor was not attentive and patient at all together was the other nurse. My advice would be to go to a different hospital.

Response from the ownerInvalid relative date format:
We never like to hear that anyone is frustrated. We will look into this if you fill out this secure form: https://www.bannerhealth.com/feedback.
yvonne lertique
5 months ago
1

My kid was sent her by the pediatrician with shingles in his eye. We have been in the waiting room for 3 hours and still not seen. We are just sitting with all the other patients even though shingles is highly contagious. The only thing I have been told is they really want to see but they are busy. Hopefully they will one day! If you have an emergency you may want to go to another hospital.

Response from the ownerInvalid relative date format:
Our aim is to provide a positive experience for customers of all ages. If you would like to share more about your recent encounter, please fill out this form: https://www.bannerhealth.com/feedback.
Renee Timpone
5 months ago
1

If I could rate 0 stars I would. This hospital used to be great. I’m not sure what happened but after 4 hours waiting to be seen in the ER, we left. They provide no ETA on the wait times and the app to schedule check in, while available on the app and website, is no longer used by staff (I was told this directly by a staff member). The waiting room was overcrowded and the extra wait room was closed down. The hospital as a whole (children’s ER entrance) looks run down and dirty. We will not look for care at this hospital in the future. If you have a medical emergency, seek support elsewhere.

Response from the ownerInvalid relative date format:
It is always a top priority at Banner to deliver a positive experience. If you would like to share more feedback, please complete this secure form (https://www.bannerhealth.com/feedback) so we can let the appropriate team know.
M M
5 months ago
1

After our 2 month old had a fever of 104 at our pediatrician's office, they told us to rush to Banner Children's Hospital. Upon arrival, we were one of three waiting for admitance. After 90+ mins, we got in. It was an extremely mixed experience. Some of the staff were great, but too many were terrible. The worst being an incredibly rude and bizarre bedside manner doctor who overprescribed meds for our baby once we were discharged - to the point where it would have been an overdose. Thankfully, a pharmacist caught the error. We then called the hospital to tell them. It took multiple calls to resolve, and the worst part was that the dr refused to admit her error. The nurses had to apologize on her behalf. I have the paperwork with a clear error on it showing the doctor at fault. This could've been EXTREMELY bad.

Response from the ownerInvalid relative date format:
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
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