800-784-1361
This place was absolutely amazing. The best treatment I ever expected. It is like a 5 star place. They will have you as comfortable as possible your stay. You will feel like a different person when you leave. I guarantee it.
About Carolinas Medical Center
Carolinas Medical Center, located in Charlotte, North Carolina is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.
Specialty rehab programs at Carolinas Medical Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and accessible addiction treatment using sign language and adapted communication methods.
Carolinas Medical Center has received accreditations from The Joint Commission.
Facility Overview
185 Number of Available Beds
Latest Reviews
Atrium Health Mercy offers compassionate, patient-focused care with friendly staff and modern facilities. They prioritize comfort and efficiency, making every visit positive and reassuring.
idk whats wrong with some of the staff at this hospital, but as someone who works in the health care I am UNIMPRESSED. they are no help whatsoever, and the attitude i had from both the ladies who answered the phone to “assist” was not needed. when my call was transferred (my call did not need to be transferred as the lady at the front desk literally could’ve answered my question), someone else answered and took about 5 minutes to give me an answer. when I was trying to say thank you and ask another question, she hung up! didn’t ask me if I had any other questions which I did, mind you I am calling for work purposes in regards to one of my patients! that was very unprofessional and i was very respectful the whole time, even though i was frustrated! they need to do better!
9/9 update - STILL CAN’T TALK TO MY MOM DAILY. OVER A MONTH AND THEY HAVE NOT REPLACED THE NON WORKING PHONE IN HER ROOM AND REFUSE TO PUT HER IN ANOTHER ROOM. MY MOM IS A DEMENTIA PATIENT. PRETTY SOON SHE WON’T REMEMBER WHO I AM AND THEY ARE PREVENTING ME FROM TALKING TO HER DAILY! SEE BELOW FOR NEW PICTURE OF MY MOM’S FRIEND TRYING TO GET IN CONTACT WITH HER AND SHE CANT
8/29 - still no working phone in my mom’s room. They refuse to transfer her to a room with a working phone or put a working phone in the room. Reign/Rain on 7th floor attitude is despicable! Not welcoming or helpful compared to other nurses at the nurses station. I pray for the day my mom leaves this hospital and placed in a memory care facility.
Update : Since they had my review removed. And still another day without a working room phone for my mom. I’ve spoken to SEVERAL people in regards to this matter and still no phone. Either get a working line or transfer her to a different room with a WORKING PHONE!
Read below for the rest of the issues.
Worst hospital ever! First off, thanks to the couple nurses and the one or two caregivers that look out for my mom and take care of her. Thanks to Beverly, Marianne, Veronica and Nancy. Most of the caregivers in her room just sits there and do absolutely NOTHING, my mom would be sitting in urine in a dark room and they won’t check her… No one ever gives her water but the caregivers are all sitting with their water bottle. Her lips are always dry and cracked till skin is hanging off because she’s dehydrated and no one will even put a bit of lip balm or even Vaseline on her lips. Found a MOLDED sandwich in my mom’s room that she was about to eat!!!!!
My mom has dementia they should be constantly checking her room to make sure there is nothing harmful around. My mom was admitted with a new iPhone I bought her and every time I go and ask for it they can’t find it. I was told it was there in a drawer at the nurses station after I left. Went back and again no one could find it. They are always giving me the run around. Now her room phone has not been working for almost 3 weeks and I can’t talk to her when I want to. I have to call and speak to 3 different people before getting to talk to her. I was told 3 weeks ago her phone in the room should be working the next day. Called today and still not working! Spoke to the rudest nurse on the 7th floor just now who can’t comprehend basic English. I’ve been trying to tell her the phone isn’t working you cannot transfer me and she still transferred me in the middle of me talking to her. She was very dismissive and not helpful plus a bit rude. She hung up and now I’m calling again and she won’t pick up the phone. The phone just rings out. This is so not fair! I try to call my mom pretty much everyday because in her condition any day now she won’t remember who I am so I try to call her as much as possible since I live out of state. I’m the only family member that’s there for her and they are making it difficult for me to talk to her. Unacceptable!!!
Incompetent case worker who refuses to help with my mom’s situation. I believe her name is Tiffany! She is never around! Spoke to another case worker who said they’ll call me back and never did!! My mom been in this hospital since October 2024 and it’s August 2025. Still no help or any lead to help get her Medicaid so she can be placed in a home for memory care. Case worker never calls me back! Always saying there is no other option so she has to live in the hospital. Are you kidding me! Do not let your loved ones go here! Read other reviews. If you care about them keep them away from this place!
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.4 / 10
Gallery
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Transcranial Magnetic Stimulation (TMS) is a non-invasive way of stimulating the brain in order to help with symptoms of depression. TMS uses elecromagnetic coils to deliver magnetic pulses to the brain, which can improve a patient's mood and ease depression. It's often used when other depression treatments haven't worked.
Amenities
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Private Setting
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Accreditation Number: 6480
Contact Information
2001 Vail Avenue
Charlotte, NC 28207
Get Help Now - 910-260-4665
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