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Coleman Health Services

400 Tuscarawas St West, Suite 200 Canton, OH 44702
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Coleman Professional Services -  Stark County OH 44702

About Coleman Health Services

Coleman Professional Services – Stark County offers behavioral health services in Canton, Ohio. They have recovery services and treatment for substance use disorders. They accept Medicaid, Medicare and TRICARE.

Their services include an intensive outpatient program. These treatment groups meet for nine hours per week. Counseling, case management and education services are offered.

Once you’ve met your goals, you’ll graduate to the continued support program. This program offers employment services and a weekly aftercare program. The aftercare program group meets for therapy twice per week.

Facility Overview

Calendar icon 15 - 30'
Avg Length of Stay in Days

Latest Reviews

Jc Collins
3 months ago on Google
1
Well...I went to Coleman in the past...I have nothing against the counselors or Doctors or Nurses...It's the company itself...that I take issue with.There's only one reason why my therapy time went from 1 hour to 1/2 hour (which everyone knows you can't get anywhere in 30 minutes every 2 weeks lol),and that reason is...MONEY!!!Less time means more openings available for more clients (more Insurance billings) and who will not get the treatment they need. It's NOTHING but a business decision based on greed.Therapists ALSO agreed with me that you can't get anything done in 30 minutes and the beginning and the end of that 30 minutes is paperwork as well. There are no words to describe it really.I'll leave it to you whether you can get anything done in a 30 minute session...Take a stand...show that your mental health is more important than this and seek help elsewhere! It's very clear that they do not care about you or your health concerns...only BILLING. Run Run Run !!!
Response from the owner3 months ago
Jc, Thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
JT Huffer-Cole
4 months ago on Google
1
The nastiest and most inefficient staff I have ever dealt with. For a service that deals with mental illness they should really train their employees on how to properly speak to people. I have gone here for years and the ONLY reason I stay is because I like my provider. The rest of the staff is nasty and unhelpful. They act annoyed to be talking with you and are downright disrespectful.
Response from the owner3 months ago
JT, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
Jennifer Elliott
7 months ago on Google
1
I am so stressed out I am about to loose my housing because I can't get the doctor who diagnosed me with PTSD and other things to sign a ESA FORM AND I called to handle it through the office mang and I was pushed around then I hung up and called back and was transferred straight to hold then vm I know they were doing this to me only i used my buddy's phone and got right to someone and I said oh see now you know it was intentional towards me i am on hold still with my phone but called after with this phone and you answer wtf really is going on here! Unprofessional company, I stopped going here for that and constantly switching doctors/case manager on me. I am so sad our mental health services are so awful no good choices!
Response from the owner1 week ago
Jennifer, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.3 / 10

Location

Accepted Insurance

Coleman Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

partial-hospitalization iconPartial Hospitalization Program

Designed for individuals with moderate to severe addictions, a partial hospitalization program (PHP) provides a more intensive form of outpatient therapy. PHP treatment can serve as an alternative to inpatient hospitalization or as a step-down option after being discharged from a hospital or residential program. A partial hospitalization program typically requires a minimum of 20 hours weekly for an average of 90 days. Depending on your care plan, PHPs can include relapse prevention, medication management, and behavioral therapy services.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs (IOP) are designed for clients who need frequent, high-level care but do not require, or choose to forgo, inpatient treatment. Most intensive outpatient rehabs offer a minimum of nine hours of treatment weekly, though clients may receive up to 20 hours of care as needed. These programs typically combine various treatment modalities, including individual, group, and family counseling, medication assisted treatment (MAT), addiction and recovery education, and evidence-based complementary therapies, such as acupuncture and massage.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

An alcohol use disorder (AUD), also commonly called alcoholism, can range from mild to severe. It involves compulsive consumption of alcohol and maladaptive patterns of drinking that lead to negative physical, social, and relational consequences. Diverse treatment programs are available for people with AUD. Mutual-support groups, medications, and behavioral treatments are provided through alcohol rehab in Ohio. If co-occurring disorders are present, it is important to receive treatment for both disorders.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

opium iconOpioid Addiction

Ohio's substance abuse treatment programs can support individuals struggling with drug and alcohol use. Typically available on an outpatient or inpatient basis, these programs employ evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and holistic approaches to provide effective addiction treatment. This comprehensive approach ensures long-term sobriety, improved mental health, and coping skills to overcome risk of relapse.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
teen-program thumbnail image

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
child-program thumbnail image

Child Program

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image

Seniors Program

Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting
  • weight iconGym
  • recreation iconRecreation Room
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Hattie Tracy

President & CEO

Tom Lyzen

VP & CFO

Steven Bossart

VP of Business Development & Marketing

Brian Welsh, MD

Medical Officer

Judy Bermudez

VP of Human Resources

Ebony Young

Vice President for Housing

Dawn Carter

Senior Chief Officer for Mental Health

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Ohio

Contact Information

Building icon

400 Tuscarawas St West
Suite 200
Canton, OH 44702

Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW

Reviews of Coleman Health Services

2.3/5 (63 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (63 reviews)
Annette Bundy
2 months ago
1

You can't get a hold of someone when you need to. I've been waiting over 2 years to be assigned a therapist. My caseworker left over a year ago and I have never been assigned a new one despite multiple phone calls. I've been waiting 2 days for my NP to call in a new script and refills but she has yet to do so. Just take a look at their website. This place is a joke!

Matthew Musisca
3 months ago
1

Been going for years. Definitely going down hill. Sad

Jc Collins
3 months ago
1

Well...I went to Coleman in the past...I have nothing against the counselors or Doctors or Nurses... It's the company itself...that I take issue with. There's only one reason why my therapy time went from 1 hour to 1/2 hour (which everyone knows you can't get anywhere in 30 minutes every 2 weeks lol),and that reason is...MONEY!!! Less time means more openings available for more clients (more Insurance billings) and who will not get the treatment they need. It's NOTHING but a business decision based on greed. Therapists ALSO agreed with me that you can't get anything done in 30 minutes and the beginning and the end of that 30 minutes is paperwork as well. There are no words to describe it really. I'll leave it to you whether you can get anything done in a 30 minute session... Take a stand...show that your mental health is more important than this and seek help elsewhere! It's very clear that they do not care about you or your health concerns...only BILLING. Run Run Run !!!

Response from the ownerInvalid relative date format:
Jc, Thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
JT Huffer-Cole
4 months ago
1

The nastiest and most inefficient staff I have ever dealt with. For a service that deals with mental illness they should really train their employees on how to properly speak to people. I have gone here for years and the ONLY reason I stay is because I like my provider. The rest of the staff is nasty and unhelpful. They act annoyed to be talking with you and are downright disrespectful.

Response from the ownerInvalid relative date format:
JT, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
Gabriela Hill
7 months ago
5

Jennifer Elliott
8 months ago
1

I am so stressed out I am about to loose my housing because I can't get the doctor who diagnosed me with PTSD and other things to sign a ESA FORM AND I called to handle it through the office mang and I was pushed around then I hung up and called back and was transferred straight to hold then vm I know they were doing this to me only i used my buddy's phone and got right to someone and I said oh see now you know it was intentional towards me i am on hold still with my phone but called after with this phone and you answer wtf really is going on here! Unprofessional company, I stopped going here for that and constantly switching doctors/case manager on me. I am so sad our mental health services are so awful no good choices!

Response from the ownerInvalid relative date format:
Jennifer, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
Mo ram
8 months ago
1

The most unprofessional place u can go to for mental health...would never recommend it people are rude and have no education or experience on mental health!

Response from the ownerInvalid relative date format:
Mo, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.<br>
Anthony Jacobsen (DRAGONFLY DANGUR)
1 year ago
1

Start to finish I have received sub par care and attention from this institution top to bottom. Reporting negligence and abuses by staff isn't sufficiently dealt with and their entitlements and predeliction toward abandoning their charges is reprehensible. Run. EDIT: THE COMPLIANCE TEAM'S EXPERTISE IS LISTENING IN SILENCE AND THEN SAYING "WHAT DO YOU WANT ME TO DO??" EASY! GIVE ME THE 2K YOUR ORGANIZATION'S NEGLIGENCE COST ME. QUIT ACTING DEAF

Response from the ownerInvalid relative date format:
Anthony, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
Richard B
1 year ago
1

Was patient back and 2016. Intake counselor told me what you want me to do wave magic wond and make ur problems go away I have bipolar 2 PTSD excessive compulsive disorder add an ADHD horrible place haven't been on meds since scraped these places now

Response from the ownerInvalid relative date format:
Richard, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
Meranda Smith
1 year ago
1

Dealing with the doctors and people at this location I swear has made my mental health worse. Find somewhere else to help you. They're constantly switching out doctors, therapists, oh and if your doctors hours change apparently they change your appointment without contacting you as well. Final straw for me. Good luck! I suggest looking elsewhere for your mental health needs.

Response from the ownerInvalid relative date format:
Meranda, thank you for voicing your concern with your review. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
Michele Currie
1 year ago
1

Horrible company counseling is good casemanagement is good scheduling for any services garbage don't go here for psychiatry u better off talking to god

Frank Tapwater
1 year ago
1

Awful experience here.

Response from the ownerInvalid relative date format:
Thank you for voicing your concern with your review, Frank. Feedback of all kinds is important to us as we strive to provide outstanding service. We invite you to contact our compliance team at 567-242-6367 to discuss your concerns further. Thank you again.
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