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Cowlitz Family Health Center

1057 12th Avenue Longview, WA 98632
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Family Health Center - 12th Avenue Clinic WA 98632

About Cowlitz Family Health Center

Family Health Center – 12th Avenue Clinic provides behavioral health services in an outpatient setting. Family Health Center – 12th Avenue Clinic is located in Longview, Washington.

At Family Health Center, they aim to provide the best care possible. They believe everyone deserves high-quality and compassionate care. They provide comprehensive care and work to improve and transform their communities.

Some of the services offered by Family Health Center include access to healthcare and community services, brief interventions, individual and group sessions, on-site psychiatric nurse practitioners, primary care providers, counselors and mental health specialists.

Latest Reviews

Shane Rismoen
3 months ago on Google
1
Been waiting on referrals for over 6 months the staff is unknowledgeable and does not return calls also according to peace health they are falsifying medical information, the dental side Is good the medical side is trash I can't even see a specialist till I have another stroke thanks to them
Natasha Henderson
4 months ago on Google
3
I honestly really like my doctor . The only complaint I have is how long it takes to get an appointment . Someone's 2 or 3 months out .
Naomi
4 months ago on Google
1
Only recommend them for a doctor's note for your work.. I appreciate the kind Receptionist or two staying strong in this toxic environment. I haven't recieve much help here at all (besides 1 time where a doctor gave me good advice based on eating vegan and she helped me alot). I had pink eye from my job & a doctor practically forced me to get a covid test & guilt tripped me even when I KNEW it wasn't covid. If I said I don't want a covid test, listen instead of involving your own personal bias.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Inpatient rehab enables clients who are exiting detox or who are at an increased risk of relapse to focus on their recovery in a highly structured and supportive environment. Inpatient rehabs provide intensive clinical supervision and high-level treatment. Clients remain at the facility through the length of their program and typically receive multiple addiction counseling and education sessions per day. Holistic therapies, such as yoga, message, and meditation, may be used to relieve stress and ease discomfort.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare Support

Rehab aftercare programs support clients as they focus on maintaining their sobriety after intensive (often inpatient) treatment. These programs adhere to a model of life-long recovery, addressing addiction disease as a chronic, relapsing condition. Rehab aftercare services vary widely based on the specific and evolving needs of the client, but often include peer coaching, relapse prevention support, and 12 step program induction. Clients, case managers, and care teams typically collaborate on long-term care plans.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

The advantage of nicotine replacement therapy in Washington is the absence of the many harmful chemicals that are present in cigarette smoke. These products supply the nicotine only, so you don't suffer from extreme withdrawal and can feel more comfortable as you quit smoking.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Stephanie Baxter, LCSW

Behavioral Health Director

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Washington

Contact Information

Building icon

1057 12th Avenue
Longview, WA 98632

Reviews of Cowlitz Family Health Center

2.23/5 (101 reviews)
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Reviews

5

In general, I have had good service from Family Health Center. I have visited this place for nearly four years and they are excellent. Good diagnostician and always gives me a truly effective treatment. If your provider is not satisfactory you can ask for another one until y ... Read More

Reviewed on 2/15/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (100 reviews)
Kim Catlin
2 months ago
1

I will never go back here again they don't communicate with each other. They don't return your calls. And the Dr. I saw for my diabetes had the nerve to ask me if wanted to die because my A1c is the highest she's ever seen. Now who says that to someone who has extreme anxiety and depression. Wish I had reported her when I had the chance.

Ankle Breaker
2 months ago
4

(This is specifically for the dental section) Does it smell bad sometimes? Yeah, it's full of underserved, sometimes mentally challenged, sometimes homeless people. Of course it smells bad sometimes. Do they sometimes cancel? Yeah they have before but that's human. Are the "offices" actually just several tables separated by rolling pin boards and random objects? Yes, but that's kind of charming. Like a pop up dental office in a zombie apocalypse. Have I run into at least one unlikable employee? Sure, people have off days it happens. Is it not a good experience for people with autism? Yeah it can be overwhelming with the sounds and smells and lack of continuity, but that's also literally everything in life (I have diagnosed level 1 autism so this isn't a projection, I get it) and we still do them. So, with all this, why am I giving it a whole 4 stars? Because I have no money, I can't work, I am on SSI, and many people refuse to even see me. When I came in here to get work on my teeth, the woman who seems to be the main dentist there almost immediately picked up on that I was having some sensory overload issues, allowed me to keep my headphones on while she works on my teeth, and does an amazing high quality job. She also doesn't judge, she asks questions. She was the first person to ever ask me why I don't brush my teeth, without judgement just curious. We found out together that the bristle type on the tooth brushes I have used are too coarse and that I need an extra soft style tooth brush. Beyond that, while they were working on my teeth the assistant was talking about how she had another job where she works every day she isn't doing assistant dental work. I was so impressed with that. They are real hard workers, and they are trying. Just like the people who go to the office, who are at the bottom of the barrel of humanity, disregarded, ignored, these people deserve some respect, and understanding about why they might be a little cranky sometimes, or why the office might smell bad. As for cancelations, can you imagine how often they get sick in a place like this where people might not bath, or have issues untreated, or don't even think about things like covid, and the flu? It's probably super hard.

Daniel Mirelez
2 months ago
5

The front desk team is awesome!! I came in two times not on schedule, they always seem to try hard and get you seen if its an on going problem. Friendly, they thoroughly look into the problem and expedite the proper way. Keep up the good work🤙🏽

Response from the ownerInvalid relative date format:
Thank you for the great review, we are happy to hear your experience was great! This is what we are working on.
anita smith
2 months ago
1

Update 5/5 can’t get seen tell June what is the purpose of this place you can never be seen they set aside so many same day appointments that you have to wait months to be seen if your not able to call or be there at 7:45am UPDATE still can’t get in to be seen sat on hold for 31 mins just to be told to call back tomorrow to maybe get a same day appointment that’s what I have been doing for the past 6 months I have left voicemails and called every day off at 8am sometimes 7:46 and still haven’t gotten any response Been going here for a while now and always have the longest wait but always got my Rx I needed filled but this time the wait was short but the care was the worst ever like it wasn’t even for me it was for my daughter the Rx was faxed but they needed to talk to the doctor well I call the clinic 5 times and left a message for doctor Conway now she isn’t in and we have to wait tell sometime next week wtf where is your ethics like she needs the Rx now not sometime next week this place isn’t about the patient it’s about money

Anita Bernal
3 months ago
1

My Husband has been for awhile complaining about pain with no help and he finally went to the ER and the results are 5cm mass on his kidney, if this would’ve been sooner could’ve been different. He has suffered for over 2 years with pain, Now This! 🥺

Shane Rismoen
3 months ago
1

Been waiting on referrals for over 6 months the staff is unknowledgeable and does not return calls also according to peace health they are falsifying medical information, the dental side Is good the medical side is trash I can't even see a specialist till I have another stroke thanks to them

Response from the ownerInvalid relative date format:
We are sorry to see the 1-star review, we are striving to have everyone enjoy a great experience at all of our sites.
Natasha Henderson
4 months ago
3

I honestly really like my doctor . The only complaint I have is how long it takes to get an appointment . Someone's 2 or 3 months out .

Response from the ownerInvalid relative date format:
Glad to hear that you are happy with your provider. We are in the middle of an upgrade to our system, once we are finished with the upgrade build we are hopeful that it won't take long to get appointments. We are really working hard on better patient experience.
Kim Catlin
4 months ago
1

Naomi
4 months ago
1

Only recommend them for a doctor's note for your work.. I appreciate the kind Receptionist or two staying strong in this toxic environment. I haven't recieve much help here at all (besides 1 time where a doctor gave me good advice based on eating vegan and she helped me alot). I had pink eye from my job & a doctor practically forced me to get a covid test & guilt tripped me even when I KNEW it wasn't covid. If I said I don't want a covid test, listen instead of involving your own personal bias.

Response from the ownerInvalid relative date format:
Our apologies, that you didn't have a great experience. We encourage you to try again with us.
Stacy Sparks
5 months ago
5

I absolutely love this place and the staff. I've never had a bad experience here, everyone is so kind. I adore Megan she is so awesome and my PCP, Lisa the best. I've never had a PCP that is so thorough and explains everything to me. She genuinely cares, all doctors, NP should be just like her

Response from the ownerInvalid relative date format:
Thank you so much! Glad to hear you are loving everyone at our organization!
buggy crazy
5 months ago
1

Worse than useless, do not answer phone , do not respond to problems if they do answer, do not respond to messages, do not respond to pharmacy for refills. After 2 visits and many months nothing resolved on my health issues and no refills of my simple prescriptions for simple blood pressure and anti-inflammatory meds. Will be continuing going to Urgent Cart in another state because Longview is full of evil, nasty, vile people including those healthcare.

Devin L
5 months ago
2

This experience is solely for the dentist office,new to the area and it’s my first year visiting this office and honestly it’s some of the worst healthcare service I’ve ever experienced compared to other places I’ve lived. Doctor truong is awesome and really nice and informative but the assistants are mostly rude and don’t seem to care much about the patient based on my experience, I always feel like my care is rushed to get me out as fast as possible. There’s also a lot of foul odors in the patient areas almost every time I’ve been to this dental office, my first visit it actually smelt like weed/marijuana when I was escorted to a room to be seen, and the assistant tending to my teeth smelt awful like sweat and body odor to a point it was actually hard to breathe around said person. For someone tending to my teeth and working in a hygiene field I expected better. Recent visits have not been any better so I may have to find a new dentist in the future.

Response from the ownerInvalid relative date format:
We are very sorry that your experience was not great. We would like you to make another appointment to try again with us.
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