Hampton Newport News – Crisis Stabilization Center

300 Medical Dr, Suite A Hampton, VA 23666

About Hampton Newport News – Crisis Stabilization Center

This unit has 11 beds and is designed for short term stabilization. Here, you can also access an ambulatory detox program that helps you remove harmful substances from your body so you can start to recover. The goal is to give clients an alternative to acute inpatient hospitalization.

You’ll work with a multi-disciplinary team of providers who can offer a wide range of care. Depending on your needs, some of the services you may receive during yoru stay include psychiatric support, nursing care, therapy, psychoeducation and peer recovery support. They take a whole person, comprehensive approach to treatment so all of your care is seamlessly coordinated.

This program operates around the clock at all hours of the day so you can always get the help you need.

Latest Reviews

ruth sline

1 week ago on Google

I can't get help anywhere. I tries all over the area and no one would accept my issues I had. I wish there was a place that I could get away for a week, but I can't even find anything for adults. I'm not military or anything. Schizophrenia is no fun if you can't function or get a job

Veterans Moving Help

1 week ago on Google

The Hampton–Newport News Community Services Board does incredible work, and I want to take a moment to recognize several of the people there who go above and beyond every day. Lakeisha Jenkins, Jennifer Small, Anthony Howard, Jasmine Parker, Che Barnes, Janice Wilkes, and Lynn Fields all stand out for their professionalism, dedication, and compassion. Every time I’ve had the chance to interact with them, they’ve been conscientious, approachable, and committed to helping people get the resources and support they need. It’s not easy work, but they carry it with patience and care, and it shows in the way they treat people. In a community, having an organization like the CSB makes all the difference — but having staff members who really care about the people they serve is what takes it to the next level. These six individuals in particular deserve recognition for the outstanding job they do, and I’m grateful for the impact they’re making here in Hampton and Newport News.

Edward Brady

3 weeks ago on Google

Keeps me going thanks doctors and nurses

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.4 / 10

Accepted Insurance

Hampton Newport News – Crisis Stabilization Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

UnitedHealth Group

Blue Cross Blue Shield

Humana

Cigna

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Dr. Daphne Cunningham, PhD

Deputy Director

Natale Christian

Executive Director

Raymona Barnes

Chief Financial Officer

Baltej Bill, MD

Senior Medical Director

Contact Information

(757) 315-3650

Website

300 Medical Dr
Hampton, VA 23666

Get Help Now - 757-743-3154

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Reviews of Hampton Newport News – Crisis Stabilization Center

2.7/5 (57 reviews)

Google Reviews

2.7 (57 reviews)

1 week ago

3 weeks ago

K B

1 month ago

I have found this facility to be lacking in patient care and responsiveness. During my personal experience, I encountered staff members who appeared unresponsive and showed little empathy towards my family member. Additionally, there seemed to be a dismissive attitude, and I sensed a lack of collaboration and communication among the staff and providers. I believe that improving staff responsiveness, compassion, and teamwork could greatly enhance the quality of care provided here. I would not recommend this facility for anyone.

Response from the owner

Thank you for taking the time to share your experience. We sincerely regret that your experience did not reflect the high standards of care and compassion we are committed to providing. It is our goal to ensure that individuals in need of behavioral healthcare services and their families feel supported during these vulnerable moments.

Please know that your comments have been shared with our leadership team for careful review. We are committed to using insights like yours as an opportunity to strengthen our service delivery, improve our team collaboration, and ensure that every individual receives the respectful and compassionate care they deserve.

We welcome the opportunity to speak with you directly to learn more about your experience. Please feel free to contact us at 757-788-0300. Thank you again for bringing your concerns to our attention.

Nadia Little

2 months ago

My individual was supposed to have a new service plan set on November 28th. The meeting wasn't an issue, but the unprofessionalism of his case manager, Audrey Harris, was. She took weeks to submit paperwork that was due November 20th, and as a result, I haven't been getting actively paid since November. She submitted it last Monday, I believe. My mother also works in this field in the same area, so she told me that the computers were down, okay no problem. However, I feel that excuse doesn't work considering my company was trying to call her every single day the last week of November and she didn't respond until the next week. The least she could've done was communicate and explain the situation if that was the case. And when she did turn it in, it was incomplete, so she had to re-do it. I understand being busy, and I believe they're understaffed, so she probably has a lot on her plate, however, problems like this shouldn't occur, especially not at this level. We're still waiting on approval so I can start working again.

Thank you for taking the time to share your experience. We understand how important it is for services and communication to be handled with professionalism and consistency.

We take concerns about responsiveness and service delays very seriously. Clear, proactive communication is essential to the quality of care we strive to provide, and we regret that your experience did not reflect our standards.

Please know that your concerns were promptly shared with our agency leadership to appropriately address and resolve the issue.

Thank you for your advocacy. We are committed to maintaining the quality and reliability of our services and continuously improving where needed. If you would like to speak further, please don’t hesitate to reach out to our office at 757-788-0300.

Jourifly

Kind of a mixed bag here. On one hand, this place saved my life. I'll say it again. It. Saved. My. Life. When I first went here several years ago, I thought about suicide every day. I hated everyone and everything. I had no capacity for love, even for my family, who I saw as enemies. I was afraid to go near roads because of the overwhelming urge to step into traffic. I screamed at others so loudly I'd lose my voice, for the smallest of slights. I didn't go outside or leave the house if I could help it. I was facing homelessness because I could no longer handle the pressures of being in public, let alone working. My capacity for stress management was all but gone, and my propensity for violence and rage was always just below the surface, if I was lucky. My family was at a loss to help me, and finding help for my mental state had largely fallen to me to handle, which only compounded my agitation and hopelessness. This place was scary to go to at first, but I gave it a try anyway. The therapist I was assigned had not yet completed her training, and was more of a general behavioral therapist rather than the a specialist in borderline and depressive behavior. Still, she gave me someone to talk to. Just one hour a week and it made a ton of difference. Not only that, but when I hurt myself, she helped me find a psychiatrist to stabilize my brain chemistry. The therapist taught me about neuroplasticity and the ability to form new, positive habits, which I took to heart. I really admired the way she took to learning to skills in order to meet my needs, despite no obligation to do so whatsoever. In time, with her guidance, I was able to find hope again. I learned to be productive, and a year and a half later, I found a job. A year ago I found an apartment of my own. I still struggle, but now I have tools, and a specialist. I am no longer on welfare, and I can pick myself up when I fall down. Being discharged from the place was a triumph because I had learned so much and gained enough semblance of self to stand again, even if it was ultimately an emotional limp at the time. I went back a year later because after twenty four years of smoking pot, I found that I could not stop. It was really bothering me, so I asked for help from the place that had saved me so dearly not long before. I met an intake counselor who was clearly a pothead himself (one knows his own). When I told him about my addiction, he mocked me for it, telling me that vapes and weed weren't the same (tell that to my brain). Then he dismissed me. It's been two years and I still struggle with this. I quit booze and smoking cigs after 20 years, but I have no support for what was once considered a benign activity. One of the reasons I struggle is because, despite modern studies, I have no emotional or verbal support for my efforts. I am very reluctant to go back here and be mocked for my efforts again. So they helped, and they also sentenced me to a prolonged addiction due to one man's dismissive bias. Mixed bag.

Thank you so much for sharing your story with us. Hearing how far you’ve come is incredibly inspiring, and we’re honored to have contributed in any way to your progress.

We’re truly moved by your resilience and the strength it took to seek support, especially during such a difficult time. It’s encouraging to know that your initial experience helped you rediscover hope and build the tools to move forward.

We are sorry to hear about the concerns you had during your more recent visit. Your feedback is important to us, and we are dedicated to maintaining the highest quality of care through ongoing evaluation and continuous improvement. We would love the opportunity to support you on your continued journey toward recovery. If you would like to discuss your experience further, please do not hesitate to contact us at (757) 788-0300.

Thank you for trusting us to be part of your care and progress.

Marcus King

5 months ago

Such great services to the community.

1star2know

This place is excellent.....there is room to grow as long as you keep the pace and develop a system that works for you.

amber

6 months ago

Cherie' Powell

The waiting area is filthy! Stains in the chairs and carpet. I have seen people that got a ride just to be told their appointment has been canceled! The employees are rude and demeaning attitude; talking "down to you" making it seem like your the problem. Or making you feel stupid. It took me 4 months to get into therapy! 😌

Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had at our facility. Your comments are very important to us, and we are committed to addressing each of your concerns.

Firstly, we regret that your experience in our waiting area did not meet your expectations. Cleanliness is a top priority, and we work diligently to ensure our facilities are clean and well-maintained. We will take a closer look at our waiting areas to address any issues.

Regarding appointment cancellations, we understand how frustrating and inconvenient this can be. We implement a proactive communication process, including timely notifications when cancellations are necessary, in an effort to avoid such negative experiences.

It is our goal to provide a supportive and respectful environment for everyone. We will review your experience with our staff to ensure we address any areas of concern.

Lastly, we apologize for the extended wait time you experienced getting into therapy. We are continually reviewing our processes to help reduce wait times and provide timely access to our services and will continue to evaluate any areas where we can improve.

We value your feedback and are committed to making the necessary improvements. If you would like to discuss your experience further, please do not hesitate to contact us at (757) 788-0300. We hope to have the opportunity to serve you better in the future.

Danny Reuben

9 months ago

I was a resident at Dresden since 2016 and had a hard time with neighbors and drug activity and wanted to move out but had no help. April started working there and helped me get a voucher and made the place better. She helped me find movers and helped me with my lease at my new place when I didn't have help before. It makes a difference when someone cares about you and your neighbors

Thank you for sharing your experience with us. We regret the challenges you faced earlier, but we appreciate your patience and perseverance. We are delighted to hear that our staff made a positive impact on your life. Our team is dedicated to providing the best support possible, and it is heartening to know their efforts improved your situation and made a difference in the community. Your feedback is invaluable and motivates us to continue working hard to provide quality support. If you have any further suggestions or need assistance in the future, please do not hesitate to reach out.

juicykrabb

1 year ago

The service I experienced here was awful. I was just given an extensive amount of medicine that barely helped me, just made me feel groggy and fatigued. The nurse practitioner I had was unwelcoming and lacking empathy. She asked me if I was abused and looked at my dad as if he did something to me. She even opened a book of medicine in front of me because she forgot what the medicine she was prescribing me was for. Very upsetting and unprofessional.

Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We strive to provide the highest level of care and service to everyone we support. Our team is dedicated to continuous improvement, and we take all feedback seriously.

We will be reviewing this situation to ensure we address any areas of concern. We are proud of our staff's commitment to providing compassionate and professional care, and we are always working to enhance our services.

We would appreciate the opportunity to discuss your experience further. Please contact us directly at 757-788-0300 so we can address your concerns personally.

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