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Landmark Recovery of Louisville

4112 Fern Valley Rd, Suite A
Louisville, KY 40219
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4
Top 10 Rehab In Louisville
The facilities at Landmark Recovery of Louisville in Louisville, KY 1
4
Top 10 Rehab In Louisville

About Landmark Recovery of Louisville

They’re dedicated to providing affordable, compassionate care no matter where you are in your journey. You can access flexible payment options to ensure finances don’t deter you from getting the help you need. They work with all major health insurance providers even if they don’t have a contract with them. You can also use Medicaid or receive a payment plan depending on eligibility.

With inpatient care, you can separate yourself from the people, places and things triggering substance use. You’ll have a highly structured routine packed with opportunities to gain coping skills, connect with others and reflect. They offer a blend of expert backed and holistic practices, including individual and group therapy, 12 Step programs, SMART recovery, mindfulness, meditation and more. These features are also available in their various outpatient programs, but you’ll live at home and attend treatment.

One standout feature I noticed was they have gender specific wings. Their programs accept men and women but provide separate spaces so you feel most comfortable. I like this approach because you’ll have a safe space to connect with others without distractions.

Another incredible element is their free alumni program. Once completing an initial program, you can access multiple aftercare resources to support your journey. They provide fun sober events like game nights, bowling, amusement park visits and volunteer opportunities. You’ll also benefit from wellness check ins for up to one year and virtual weekly alumni group meetings. That way you can stay focused on recovery and maintain your sober support network to promote long term recovery.

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Courtney Myers, MS

Facility Overview

Bed icon 64
Number of Available Beds
Calendar icon 31 - 60
Avg Length of Stay in Days

Latest Reviews

Brittany Dysart
2 weeks ago on Google
5
UPDATE***. You see the original comment, they stood over my shoulder as I typed it. Landmark recovery on fern valley rd is a JOKE!!! The comments you see about the CEO not giving a crap about what goes on in her facility is true!! Let’s just say there was a survey that went around and baby I filled it from front to back, corners and all! I had so much to say that I got to sit down with the CEO & Co-CEO to get a fill for the new things & better opportunities that were getting ready to be put into place. As I read the comments I see that was a lie. Also the whole paper thing was suppose to be anonymous but they matched my hand writing to the daily check ins we did. YOU WILL BE TAKING COLD SHOWERS WITH SEWER FLIES!!! The water supply is a 5-gallon igloo bucket thing with the spout at the bottom which is very important bc when it’s time to be refilled, guess what, it’s rolled into the bathroom & filled with sink water. For the amount of money spent here, things could go be sooooo much better & still be the bare minimum experience. They’ll answer the phone to get you in the door, sell you a bunch of lies about the “the state of art facility” and it’ll sound good. & look good to upon first entry and where the family meetings and public eyes can see. But once you cross that wooden door, it’s a all a lie. Welcome to hell! I would never recommend anyone to go here. I will say, the names mentioned were definitely great people, I would reconnect with again. But that place, is one of the reason I have remained sober. I refuse to go back, please go with a different facility if you can. This place will definitely be investigated one day!! Best wishes to you all. First time going to rehab and landmark was a great experience. The staff are welcoming and the patients here are very welcoming as well. Made me feel love and supported as soon as I stepped onto the wing. They definitely feed you so be prepared to gain a few pounds. Also huge shoutout to Gary A, Jackie F, & the PES Britney, Randy, and Matthew they are all amazing. There are plethora of different backgrounds here so if you find yourself here please take the opportunity to get to know them and use the knowledge that they give you. Overall a great experience and I recommend.
Response from the owner1 week ago
Hello Brittany,

We’re overjoyed that we could play a small part in helping you defeat your substance use disorder, and we’re looking forward to continuing this necessary work. No one plays a bigger part in defeating addiction than you do. We’re happy we could lend you and thousands of others the resources they needed, but you did the work. Congratulations!

Please consider leaving us more detailed information about your experience at Landmark Recovery by completing this form - https://landmarkrecovery.com/feedback/
ashley stewart
3 weeks ago on Google
1
This place is a JOKE. First of all when you call to get information , it’s answered by a call center who isn’t even in the same city and they give highly inaccurate information. First they will tell you that you can call home after 10 days of being there … THAT’S a LIE. You basically get NO PHONE CALLS THE ENTIRETY OF THEIR STAY except for 1 call on speaker phone with a counselor who just basically goes over the information that the patient put down during intake. How is that helpful for the addict or their family? Especially if that patient literally destroyed both theirs and their loved one’s life’s due to the addiction! Don’t you think trying to work any chaos you caused before treatment would be beneficial for the addict to begin to through while IN A CONTROLLED environment with others going through the same stuff ? I mean sending someone newly sober for 3 weeks back into the same chaotic environment they caused before they left IS NOT SETTING THEM UP FOR SUCCESS! The CEO Tia is a joke and prioritizes her money from Medicaid over the success of their clients. My partner was supposed to have been released at 8 am and it was never communicated with him. Literally he didn’t know that he was leaving until minutes before when I had called and requested for his therapist to call me because we had a personal matter that HAD to be tended too and she knew we had to be somewhere by 9! Needless to say he didn’t make it home until almost 10! We have a autistic son who can’t be left alone and we have nobody else to care for him but of course none of that mattered. Like the point of treatment is to allow patients to detox and start to feel confident in trying to repair the damages they caused in a healthy way and this experience was FAR FROM THAT !
Angel
4 weeks ago on Google
1
This place needs to be investigated. The only good thing about this place is 5 of the people that work here and that would be Garett, Marki, Chris, Melissa, and Robb. Those 5 people should be given a raise. The bad things about this place definitely outweigh the good. There's black mold growing in the handicap shower, a bed bug was found on a stuffed animal, A first shift "med tech" with very little training prior had given me the wrong meds(illegal as hell), clients stealing from other clients happened on the daily (and nothing was ever done about it), you would get only ONE 15 minute phone call a week and it had to be held with your therapist in the same room with the phone on speaker, The "patient navigator" (case manager) Danell is probably the most useless person in that facility. They make it hard for you to leave because they want to run up that insurance money as much as they can. There were clients that ended up hopping the fence! They really aren't in it for the betterment of others, and I hate for anyone to come to Landmark (soon to be Cedar Grove) and find that out for themselves. Save yourself the unwanted additional trauma and PTSD and go anywhere but this sad excuse of a treatment facility.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.9 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Landmark Recovery of Louisville works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive outpatient programs (IOP) specialize in high-level care for clients requiring robust support. This includes those in early recovery, those in crisis, and those stepping down from inpatient care. Clients typically participate in a minimum of nine treatment hours per week, but many intensive outpatient rehabs offer up to 20 hours of service weekly. Their primary treatment modalities generally combine psychotherapy and recovery education. Medication assisted treatment (MAT) for alcohol and/or opioid recovery is widely available.

Rehab aftercare programs ensure clients' access to continuing care after the completion of intensive inpatient treatment. Outpatient care is often considered a component of drug rehab aftercare, but most clients continue to receive support services after being discharged from formal treatment. Service portfolios are customized to clients' unique and evolving needs and are often designed in collaboration with clients' case managers and care teams. Peer coaching, career counseling, relapse prevention, and 12 step program induction are standard.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

A sober living home in Kentucky offers many benefits to those in recovery. These drug-free environments allow individuals to distance themselves from situations that would prompt triggers and lead to relapse. Men's and women's sober living also offers 12-step programs, counseling, job placement services, and long-term residence after treatment. During their stay, residents are required to abstain from alcohol and drug use, pay rent, and contribute to household responsibilities.

Intervention services provide an experienced professional to guide families through a drug intervention in Kentucky. The interventionist starts with an introduction, then acts as a mediator as family members share their concerns with the substance user. This addiction expert can then guide the family in appropriate next steps based on the outcome of the intervention. They can offer ongoing support for the intervention process, whether the individual chooses treatment or not.

Often beneficial for individuals who don't require 24-hour supervision, a partial hospitalization program (PHP) can be an alternative to inpatient rehab or a transitional option. PHP treatment typically involves 6 to 8 hours of treatment per day, up to 5 days a week for an average of 90 days. PHP treatment often includes relapse prevention strategies, medication management, and other behavioral therapy interventions. While the cost of a partial hospitalization program can vary, it is often covered by insurance.

Intensive levels of rehab involve 24-hour clinical care in Kentucky. This level of care is for those who have severe substance use disorders and need medical stabilization. Drug dependency can cause extreme withdrawal symptoms when the drug use stops, so this supervised care is necessary to treat those symptoms. Treatment involves 24-hour medical care, counseling, and medications.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Kentucky often starts with detox, then includes inpatient or outpatient treatment, and continues with aftercare support. Specific methods used during each of these phases varies, but often include individual and group counseling, medication, and recreational therapies.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

In Kentucky, comprehensive substance abuse treatment programs are available to address addiction and any co-occurring mental health disorders. Typically, treatment programs offer various levels of care, including outpatient, inpatient, and partial hospitalization. Treatment activities include individual and group therapy, recovery support meetings, evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and psychoeducation. By the end of treatment you will have the resources and supportive recovery community to sustain long-term mental health and sobriety.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive behavioral therapy in Kentucky involves learning to recognize unhealthy thinking patterns and developing problem solving skills to cope with life's challenges. It will help you have greater confidence in your abilities so you can change your patterns of behavior and break free from substance abuse.

Typically, dialectical behavior therapy (DBT) in Kentucky involves four types of therapy sessions. You'll participate in a pre assessment, skills training in groups, individual therapy, and telephone crisis coaching. The goal is to improve your skills for coping with daily emotions and life challenges.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members. Group interactions with the clinical staff and the patient’s peers will allow for more valuable connections to be made, further strengthening their individual recovery process. Each patient participates in 3 hours of group therapy daily.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life. Each patient interacts with their individual counselor at least twice per week. The patient and counselor will begin exploring the thoughts, feelings and situations which have contributed to their ongoing substance use.

Trauma therapy provides you with a safe space to work through a trauma that you witnessed or experienced. Trauma informed therapy supports you to understand your emotional and physical responses and develop healthier coping mechanisms when exposed to triggers in the community. This improves your sense of self confidence and empowerment.

Within the first 2 weeks of treatment, families are encouraged to participate in our family program. Each family spends approximately one half of a day learning about the addiction and recovery process, including how they can gain support. Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. Topics covered in the family program: 1. How “We” are affected by the loved one’s addiction 2. Setting healthy boundaries 3. Developing a new set of beliefs, values and rules 4. Introduction to support groups for family members and loved ones

Life skills equip you to obtain and maintain employment, establish healthy relationships, develop a healthy daily routine, manage your finances, and practice self care. Because these are an important part of successful recovery, life skills training should be an integral part of your rehab in Kentucky.

Nutrition therapy is a form of holistic therapy that is often incorporated into drug rehab programs in Kentucky. Eating healthy meals and learning how to choose the best foods for recovery helps you heal faster and helps prevent relapse.

Holistic alcohol and drug addiction treatment centers use recreational therapy to help you find a constructive way to spend your time and manage your stress. Activities can include yoga, team sports, creative arts, and painting. These encourage social interaction, support your physical fitness, and improve your mood, all of which are crucial for maintaining a successful recovery.

Several techniques are key to motivational interviewing in Kentucky. Your therapist will use open ended questions, affirm your strengths, reflect your responses back to you, and summarize your responses. This allows you to identify any discrepancies in your current situation and your future goals, which can motivate you to make changes.

Amenities

  • weight iconGym
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

LegitScript has reviewed Landmark Recovery of Louisville as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

4112 Fern Valley Rd
Suite A
Louisville, KY 40219

Explore Other Centers Near Louisville

Reviews of Landmark Recovery of Louisville

4.28/5 (338 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
241
4
44
3
9
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39

Reviews

1
Landmark of Rivercity

I went there for 3 days and omg i wouldnt send a dog there. This place is horrible. Staff holler at you and are rude to you. They dont give you water to drink until 10 pm at night or later if you are lucky even if you ask. There bathroom is in a closet. They feed you as you' ... Read More

Gena M.
Reviewed on 8/15/2024
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
5

I can not believe what this place has done for me; It drastically changed my life. It helped me with my addiction and my mental health issues without feeling pressured or withdrawal to the point where it would not let me continue! Happy to have found such a beautiful and uni ... Read More

Reviewed on 3/1/2019
1

While I cannot speak for whether or not Landmark is now an effective program, I do want to report that they have been extremely unprofessional and unreliable in regards to filing for insurance and in regards to reimbursing money that our insurance company sent to them, even ... Read More

Reviewed on 11/27/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (335 reviews)
Brittany Dysart
2 weeks ago
5

UPDATE***. You see the original comment, they stood over my shoulder as I typed it. Landmark recovery on fern valley rd is a JOKE!!! The comments you see about the CEO not giving a crap about what goes on in her facility is true!! Let’s just say there was a survey that went around and baby I filled it from front to back, corners and all! I had so much to say that I got to sit down with the CEO & Co-CEO to get a fill for the new things & better opportunities that were getting ready to be put into place. As I read the comments I see that was a lie. Also the whole paper thing was suppose to be anonymous but they matched my hand writing to the daily check ins we did. YOU WILL BE TAKING COLD SHOWERS WITH SEWER FLIES!!! The water supply is a 5-gallon igloo bucket thing with the spout at the bottom which is very important bc when it’s time to be refilled, guess what, it’s rolled into the bathroom & filled with sink water. For the amount of money spent here, things could go be sooooo much better & still be the bare minimum experience. They’ll answer the phone to get you in the door, sell you a bunch of lies about the “the state of art facility” and it’ll sound good. & look good to upon first entry and where the family meetings and public eyes can see. But once you cross that wooden door, it’s a all a lie. Welcome to hell! I would never recommend anyone to go here. I will say, the names mentioned were definitely great people, I would reconnect with again. But that place, is one of the reason I have remained sober. I refuse to go back, please go with a different facility if you can. This place will definitely be investigated one day!! Best wishes to you all. First time going to rehab and landmark was a great experience. The staff are welcoming and the patients here are very welcoming as well. Made me feel love and supported as soon as I stepped onto the wing. They definitely feed you so be prepared to gain a few pounds. Also huge shoutout to Gary A, Jackie F, & the PES Britney, Randy, and Matthew they are all amazing. There are plethora of different backgrounds here so if you find yourself here please take the opportunity to get to know them and use the knowledge that they give you. Overall a great experience and I recommend.

Response from the owner
Hello Brittany,

We’re overjoyed that we could play a small part in helping you defeat your substance use disorder, and we’re looking forward to continuing this necessary work. No one plays a bigger part in defeating addiction than you do. We’re happy we could lend you and thousands of others the resources they needed, but you did the work. Congratulations!

Please consider leaving us more detailed information about your experience at Landmark Recovery by completing this form - https://landmarkrecovery.com/feedback/
ashley stewart
3 weeks ago
1

This place is a JOKE. First of all when you call to get information , it’s answered by a call center who isn’t even in the same city and they give highly inaccurate information. First they will tell you that you can call home after 10 days of being there … THAT’S a LIE. You basically get NO PHONE CALLS THE ENTIRETY OF THEIR STAY except for 1 call on speaker phone with a counselor who just basically goes over the information that the patient put down during intake. How is that helpful for the addict or their family? Especially if that patient literally destroyed both theirs and their loved one’s life’s due to the addiction! Don’t you think trying to work any chaos you caused before treatment would be beneficial for the addict to begin to through while IN A CONTROLLED environment with others going through the same stuff ? I mean sending someone newly sober for 3 weeks back into the same chaotic environment they caused before they left IS NOT SETTING THEM UP FOR SUCCESS! The CEO Tia is a joke and prioritizes her money from Medicaid over the success of their clients. My partner was supposed to have been released at 8 am and it was never communicated with him. Literally he didn’t know that he was leaving until minutes before when I had called and requested for his therapist to call me because we had a personal matter that HAD to be tended too and she knew we had to be somewhere by 9! Needless to say he didn’t make it home until almost 10! We have a autistic son who can’t be left alone and we have nobody else to care for him but of course none of that mattered. Like the point of treatment is to allow patients to detox and start to feel confident in trying to repair the damages they caused in a healthy way and this experience was FAR FROM THAT !

Angel
4 weeks ago
1

This place needs to be investigated. The only good thing about this place is 5 of the people that work here and that would be Garett, Marki, Chris, Melissa, and Robb. Those 5 people should be given a raise. The bad things about this place definitely outweigh the good. There's black mold growing in the handicap shower, a bed bug was found on a stuffed animal, A first shift "med tech" with very little training prior had given me the wrong meds(illegal as hell), clients stealing from other clients happened on the daily (and nothing was ever done about it), you would get only ONE 15 minute phone call a week and it had to be held with your therapist in the same room with the phone on speaker, The "patient navigator" (case manager) Danell is probably the most useless person in that facility. They make it hard for you to leave because they want to run up that insurance money as much as they can. There were clients that ended up hopping the fence! They really aren't in it for the betterment of others, and I hate for anyone to come to Landmark (soon to be Cedar Grove) and find that out for themselves. Save yourself the unwanted additional trauma and PTSD and go anywhere but this sad excuse of a treatment facility.

Miles Previtire
1 month ago
1

Landmark Recovery on Fern Valley Road appeared clean and professional. Intake included detailed questions about my history, and staff seemed attentive. However, I was then transferred to Praxis without prior notice or explanation. Staff at Landmark chuckled when asked if it was similar. Items brought by family were not inventoried in my presence; some were never received. At Praxis, I had to repeat the same intake. This time it was rushed and incomplete. Medical concerns were often ignored. I reported chest pains and was told to take a shower instead of being sent to the hospital. When I asked for 911, they were reluctant. On another occasion, I called 911 myself after requesting a phone. I was later told that a nurse was unlicensed when I missed critical heart medication due to illness and inability to walk to pill call. Nurses played loud music, sang, laughed constantly, and were inattentive. Staff behavior was unprofessional and dismissive. While I was waiting for EMTs after chest pain, staff continued singing instead of showing concern. Requests for COVID testing were delayed or dismissed. Complaints were deflected by saying “We’ll add it to the Concerns List,” with no resolution. Group therapy lacked structure. Activities and rooms were inconsistently available. Meals were substandard. Transportation was unreliable; I missed court dates but never Medicaid appointments. Once we were left for over three hours with no communication. Belongings, including valuable items like a razor, earbuds, wallet, and check, were destroyed or went missing upon discharge. Staff stated they were “destroyed,” including ID, hygiene products, and over $1,500 in property. Every day began with the question “What can I do to make your day better?”—a hollow ritual that often interrupted sleep and delivered no actual support. Many critical issues remain unspoken due to potential legal action. Some staff attempted to help, but overall care was inadequate and negligent. Things I’ll never recover from Landmark recovery: Bose earbuds $300 Remington Electric Razor 300 Roughly 1500 in hygienic items 200 dollar von maur tote Identity documents and uncashed check I guess you’re welcome??

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