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Atrium Health Navicent The Medical Center

777 Hemlock Street Macon, GA 31201
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Navicent Health - The Pavilion  GA 31201

About Atrium Health Navicent The Medical Center

Atrium Health Navicent is a healthcare organization offering multiple treatment services, including addiction and co-occurring mental health disorder treatment. Programs include detox, inpatient, and outpatient treatment options. They provide substance use disorder treatment for clients ranging in age from adolescents to older adults.

The hospital accepts insurance from most commercial providers. They accept Medicaid and Medicare, and they have financial assistance programs for eligible clients.

Access to a Variety of Treatment Services

Since this is a hospital with an emergency room and comprehensive services, you’ll have access to integrated medical treatments. For clients with chronic medical conditions that need monitoring while undergoing addiction treatment, they’ve doctors available.

The hospital is in downtown Macon, close to Central City Park. There are opportunities for clients to engage in outdoor activities between outpatient treatment sessions. There are public transportation options and several local support organizations to assist with ongoing recovery.

Safety and Comfort During Addiction Treatment in Macon

The behavioral health unit is designed for comfort and safety on this large medical campus. Your addiction treatment care is delivered by a multidisciplinary team that includes nurses, psychiatrists and addiction specialists, social workers and doctors.

Medically monitored detox is available, and the programs accommodate clients with both substance use and co-occurring mental health disorders.

The therapy rooms are comfortable, and there are outdoor courtyards and family meeting areas. The clinicians use a holistic approach that includes treatment for your emotional, mental, and physical health.

Level I Trauma Center

This facility is a nationally verified Magnet hospital for nursing and a Level 1 Trauma Center. The hospital provides fellowship programs and residencies for more than 100 residents. They’re affiliated with multiple clinical education sites and universities and is Mercer University School of Medicine’s primary academic center.

Facility Overview

Bed icon 637
Number of Available Beds

Similar Rehab Centers

Latest Reviews

Stephen Smith
2 weeks ago on Google
5
Full-service facility
C McKinney
3 weeks ago on Google
5
Hi employees at atrium health care hospital Macon ga. Teddy onan industrial generator at atrium health care Macon ga. Lights go off during thunderstorms and storms onan industrial generator come on get Lights for employees and people at atrium health care hospital Inga. Lori onan industrial generator in abilene TX. Thank you for serving people with care and support city and state. Join Mr pibb club in Macon GA.
Response from the owner2 weeks ago
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you again for taking the time to let us know how we did!
Kai Hernandez
3 weeks ago on Google
1
The older gentleman working as an orderly seems to think he's funny, telling patients that if they haven't been waiting for 8 hours, that they shouldn't whine. Is that your standard of care? 8 hour average wait times? Unreal And before I get your automated responses, save them. Nobody monitors nor responds to the line that they ask you to call for feedback.
Response from the owner2 weeks ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehab enables clients to receive addiction treatment while continuing to work and reside at home. Many programs offer evening, night, and weekend services so that clients may receive treatment on their own schedule. Outpatient treatment modalities typically include addiction counseling, recovery-focused life skills training, and/or medication assisted treatment (MAT). Many programs also provide step-down care, including partial hospitalization (PHP), intensive outpatient (IOP), and standard outpatient services, to align with clients' evolving needs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Clients enrolled in an intensive outpatient program (IOP) travel to treatment centers for specialized care multiple times per week. Intensive outpatient treatment allows clients to receive robust care while continuing to live at home. Most programs require between nine and 20 treatment hours per week, with the frequency and intensive of sessions decreasing as clients stabilize. Services generally include a combination of addiction counseling, medication assisted treatment (MAT), recovery-focused life skills training, and holistic therapies.

heart-hands iconIntervention Services

A drug intervention in Georgia is designed to encourage an individual to get the treatment they need. This effort aims to break through resistance and motivate the individual to get help. The process typically involves loved ones sharing their concerns with the individual and how their substance use has affected those who care about them. A professional interventionist can help guide this conversation and explain from the clinical side how treatment can be beneficial.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

During rehab in Georgia, you may engage in motivational interviewing. This typically lasts one to two sessions and is designed to address any ambivalence you have toward change. It helps you explore your current situation and motivations and commit to making changes for the future.

In trauma therapy, you address the emotional and psychological effects of traumatic events in your life. Your therapist provides you with the tools you need to process those memories and reduce the symptoms. This helps improve your overall mental health and functioning.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Many life skills involve coping with emotions and stress. Others involve completing tasks that allow you to live independently. Examples include finding a job, managing finances, and nutrition. During rehab in Georgia, you'll work on any skills that are lacking to ensure you have the tools for success post treatment.

Nutrition therapy has short term and long term goals. In the short term, it helps restore your health so you can recover from the physical effects of addiction. Long term, it helps you understand overall health and nutrition to set you up for a healthy lifestyle in recovery.

By incorporating recreational therapy into an addiction treatment program in Georgia, you learn to discover new interests and develop health and healthy coping mechanisms. Activities could include painting, group sports, or yoga. These encourage social interaction and support your physical fitness, which are vital factors in a successful recovery journey.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff

Kim Shrewsbury

CFO

Delvecchio Finley, MPP, FACHE

President

Tracey Blalock, RN, MSN, MBA, NEA-BC

Market Chief Nurse Executive & Chief Nursing Officer

Cynthia Busbee, MBA, CSSBB

Chief of Staff

Sandy Duke, MD, MBA

Chief Clinical Officer

Heather Walker

VP of Market Chief Information Officer

Patrice Walker, MD

Chief Medical Officer

Gina Keadle

Senior VP of Region & Chief Human Resources Officer

Contact Information

Building icon

777 Hemlock Street
Macon, GA 31201

Fact checked and written by:
Susan Bertram, BA
Edited by:
Peter Lee, PhD

Rehab in Cities Near Macon

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Reviews of Atrium Health Navicent The Medical Center

2.5/5 (733 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (733 reviews)
Kenyatta Wyatt
1 week ago
1

Summary of Complaint I am filing this complaint to report unprofessional and unsanitary treatment I experienced while receiving care at Atrium Health Navicent on October 14, 2025. During my stay, staff accused me of bringing bugs into the facility. This accusation was not only false but extremely humiliating. In reality, the room and surrounding area already showed signs of an existing bug problem, which I later discovered has been reported publicly online by other patients along with complaints about food safety and pest control issues in the facility’s kitchen. Rather than addressing the unsanitary conditions, staff attempted to place my personal belongings into a bag, as if I were responsible for the problem. I was the only patient on the wing actively trying to maintain hygiene and shower regularly, yet I was treated as though I had caused contamination. This experience left me feeling disrespected, dehumanized, and targeted, especially when I was already in pain and seeking medical help. No patient should ever be treated in such a degrading manner. Requested Action I respectfully request that Atrium Health Navicent: Conduct an internal review of the incident and the conditions of the unit where I was housed on 10/14/25. Investigate pest control and sanitation practices to ensure that no patient is wrongly blamed for facility-related hygiene issues. Provide a written apology and assurance that proper staff retraining or disciplinary review will occur regarding professionalism and patient respect. Supporting Information Date of incident: October 14, 2025 Facility: Atrium Health Navicent (Macon, GA) Area: Patient care Inspection: Staff are trained to recognize bed bugs and will inspect patients and their belongings upon arrival if an infestation is suspected. Immediate actions: If bed bugs are found, the patient is often moved to a private room with contact precautions, given a shower or bath, and provided with a hospital gown or clean clothes. Sealing belongings: All personal items, including clothing, are placed in double-bagged plastic bags and sealed to be taken home by a family member for treatment. Visitor policy: Visitors who have been exposed to bed bugs are asked not to visit the hospital. Respectfully,

Response from the owner
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
0claver
2 weeks ago
1

SHUT THIS PLACE DOWN!!!!!!

Response from the owner
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Levi Screws
2 weeks ago
1

This is the worst hospital I’ve ever been to or seen the way they treated my mother was horrible. She was in agonizing pain they took forever to give her pain meds and they didn’t give her her heart meds on times no answers were correct they lied multiple times and delayed everything just for money all they care about is a check they treated us horrible I will never be going back she sat in her own urine for almost 18 hours they never gave her instructions on how to use her back brace they kept them in a horrible er room and holding room for 2 nights they had rooms available but told us they weren’t available at the time this is the worst hospital ever in ga and they claimed we were hostile when we were trying t lo reason with them they brought the cops which was very irresponsible we had to fight for every thing they wouldn’t let us change hospitals or anything worst hospitality and service horrible doctors nurses and everything horrible hospital

Response from the owner
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Stephen Smith
2 weeks ago
5

Full-service facility

Response from the owner
Thank you so much for the positive star rating! We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you again for taking the time to let us know how we did!
C McKinney
3 weeks ago
5

Hi employees at atrium health care hospital Macon ga. Teddy onan industrial generator at atrium health care Macon ga. Lights go off during thunderstorms and storms onan industrial generator come on get Lights for employees and people at atrium health care hospital Inga. Lori onan industrial generator in abilene TX. Thank you for serving people with care and support city and state. Join Mr pibb club in Macon GA.

Response from the owner
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you again for taking the time to let us know how we did!
Kai Hernandez
3 weeks ago
1

The older gentleman working as an orderly seems to think he's funny, telling patients that if they haven't been waiting for 8 hours, that they shouldn't whine. Is that your standard of care? 8 hour average wait times? Unreal And before I get your automated responses, save them. Nobody monitors nor responds to the line that they ask you to call for feedback.

Response from the owner
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Rachel Kalinowski
1 month ago
5

I had surgery this past Wednesday and my surgical nurses were nothing short of amazing! Especially Alice & Yatika. I’d love to shout out my amazing OR team who kept up with my silly banter but I can’t remember their names because, anesthesia! I could not be happier with my experience. Friendly, supportive, courteous, compassionate, listened to me and my needs, and went the extra mile. Never had to wait and they had me in and out that day. I’d love to shoutout my doctor Lauren Fried as well who is nothing short of wonderful and worthy of all the praise! Called me the next day personally to check on me. I could not be more grateful.

Response from the owner
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you again for taking the time to let us know how we did!
Thomas J Hunnicutt
1 month ago
2

This place is a joke!!! So sad that the ER is ran worse than a Doctors office. It’s sad that we pay a lot of money for insurance and you receive the lowest medical attention.

Response from the owner
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Jared Urquia
1 month ago
2

Great hospital! But one doctor called Daniel Cook, he was so rude to my baby growing his head hard to a side harsh way and acting aggregated and bad treatment to us as well, not sure if he was having a bad day or the color of my skin wasn’t appreciated by him, súper Rude and bad person he should be fired. He makes to hospital look bad, any other nurse was so kind and awesome but him

Response from the owner
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
frank jordan
1 month ago
1

I asked a staffer for a pillow and blanket and she looked at me like I had asked her to figure pi to the twelfth position. AHN ER sucks! Wish I could leave negative stars Staff didn't check on us for HOURS. We could have been dead for all they know. BTW: Text updates at Navicent are meaningless. I've been a healthcare manager for decades and have never seen such a poorly managed joint. If I ever get stabbed in front of Navicent, I'll call an Uber to take me somewhere else. Follow up: The rest of the hospital was great. Professional staff, good comms, friendly. Looks like it's primarily the nighttime ER staff that sucks.

Response from the owner
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
chavez horne
1 month ago
1

Never go here. Parking is the worst ever!!! You cant park anywhere remotely close to the hospital. They charge to park. Until this changes i will avoid this place like the plague. Never saw the dr. Left and went to baldwin county.

Response from the owner
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent’s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Paul Sheppard Sheppard
1 month ago
5

The navaset team are a very professional group of people. i couldn't not asked for more they tended to my every need God bless yall.

Response from the owner
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you again for taking the time to let us know how we did!
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